Swords Kingdom UK 

Sent the wrong item. Rather than issue a refund, asked me if I wanted a discount on another item instead. Made me wait to send back the item before sending the ACTUAL item that I'd ordered. Shocking customer service. Avoid avoid avoid.

Having read the other reviews I was a bit sceptical about using Swords Kingdom. However, I took a chance and on 15th January I ordered the Boromir/Aragorn LOTR combo pack which was advertised at a great price. When the order confirmation email arrived, I admit, I panicked that I'd ordered from a scam site, as there was a spelling mistake in the title of the email....sword had been spelt sowrd....and it was just a forwarded Google email.
5 days later I feared the worst and contacted Swords Kingdom via the web chat, and was informed by Ami that my item had been posted on 19th, and I would receive tracking number once they had one. I thought this was odd, as I believed tracking was provided at the time of postage, so yet again I was doubting I'd get any swords, and my autistic son's birthday would be ruined.
However I received a text from DPD on the 25th, and tuh dah...the swords arrived!
They were well packaged, and the swords are beautifully crafted. My son is absolutely thrilled, and he's a really difficult person to please!
I wouldn't hesitate to recommend buying from Swords Kingdom UK, just be patient, and don't expect any tracking info. If it was down to me, I would probably have rated 4 stars, due to the lack of tracking and the anxiety this caused.
But...my son is adamant I give 5 stars, as both swords are great, they also come with leather sheaths and wooden wall mounting plaques and fixings. Also, they did arrive within the 7-10 days stated on the website

Ordered a harry potter sword for christmas.
It arrived earlier than i expected.
The Quality is great real like the sword shown in the movie.

ORDER 100002435
I ordered a sword as a gift for my girlfriend, for last Christmas. After weeks of waiting for a delivery they say takes 3-5 days. a sword with a broken pommel arrived. The m0rons didn't answer to ANY of my emails or messages for over a month, until I left a review here, on trustpilot, when they immediately replied with some bs lies and fake apology offering to help immediately. They sent an email too with a return label and I immediately shipped it back. After this they BLOCKED my facebook account on their page, and ignored all my emails for several months, and DID NOT return my money nor sent a replacement sword. Upon contacting them on facebook from a different account, They confirmed receiving the sword, but said I have to delete the trustpilot review if I want to receive the refund or get the replacement sword. Are you foken kidding me? You should get sued for this. I said I might modify it if the replacement sword / refund arrives, and they've since been ignoring me. It's been ONE YEAR already.

I have screenshots proving everything I say. Too bad I can't attach them to this review so you can all see what a filthy "business" this scammer is running. If anyone, especially a lawyer wants to see them, write me a message on facebook at @Velocyus.

I ordered three swords which were to be delivered before christmas 2021.
Due to production issues they were delayed, not a huge problem for me, but when they finally arrived months later one was very unbalanced.

When contacting Swordskingdom asking for a replacement they seemed helpful. I provided photos, and they asked for video which I also provided.
They apologised and promised a replacement.

After waiting several months, and reaching out numerous times I was finally promised a refund. At this point I have waited over 9 months since placing my order.
They have promised a refund to my card twice now, but I have still not received it. I have reached out again without a reply.

Maybe you will finally refund me Swords Kingdom?
I am terribly disappointed as i thought I had found a good shop to recommend to other dancers..

Takes far to long to arrive they don’t respond to messages or emails I would not recommend ordering from her they are not organised at all

AVOID AVOID AVOID!!!
Do not buy from this company, they took £72 of my money & never sent the product!
They don’t reply to emails & have no phone number!
Tried the live chat but told item on way then it’s delivered- never received it!
Terrible, scammers, fraud!

Ordered an item over a month ago there has been delay after delay and they won’t respond to my enquires, the first delay was that I live in what is considered a “rural area” so then I had to send 30GBP via PayPal to an email so the they can then send it to DPD to ship but they didn’t tell me via email or any other way of communication there was a delay whatsoever so I was waiting s week for an item to show up that was never going to come to me, however for whatever reason after I sent the money to the email DPD then decided that it would be a good idea to send the item back the it’s original sender, this caused more delay as they said they were going to send it out again 2 weeks ago on that Friday for last Monday or Tuesday, but again after it didn’t arrive that week they said they it would be sent out last Friday for this Monday or Tuesday, it is now Wednesday and the package still hasn’t arrived and I doubt it will arrive at all but if it does and only if it does will I change my review.
EDIT: sword came today and it came in great condition customer service and delivery can be vastly improved as well as communication from the company but you cant go wrong with how high quality the product is, especially for such a price.

I received my item at the end of last month, however it arrived broken, I emailed Sword Kingdom, and sent them a picture as per their policy on the day of delivery. I again had to send another email before they replied, asking me to contact the delivery company and get a reference number which I did and they would send a replacement. This I sent to Sword Kingdom, but at this point they have stopped answering my emails, have sent 3. They answer on the chat and promise to help and get in contact, but no email arrives. Therefore I am now left with a broken product 😡 They have very poor customer services and don’t seem to follow their guidelines on refunds and damaged items.

I was going to give a 4 star but decided to give 5 star on the grounds that the quality and the price was spot on .. I purchased the Robin Hood sword from the film with rustle crow .. the quote Rise and Rise again until lambs become LIONS is tattooed on my arm great sword was so impressed there communication could be better by email and it was a few days late however ami spoke to me on chat 😀 so I was then happy as I was convinced this was a scam then to my surprise found out it wasn't.. it arrived today Sunday 9th October 2022 .. over all I'm very happy didn't expect leather scabbard and plaque..

Do not buy from Sword Kingdom!
They do not send out items, they won't reply to your emails and ignore your requests for a refund.

I am currently claiming a charge back via my credit card company.

In response to the reply below;
The explanation given to me was that they forgot to ship and they promised to ship the following Monday.... they did not ship the following Monday.
They did not provide any further explanation for the delay.
I was also told I would receive a email confirming a refund, I did not receive this.

They're now trying to get my review removed. If they spent that much effort replying to my emails and providing me with customer service I wouldn't have felt the need to write a bad review in the first place!

UPDATE (1/10/2022): Item was delivered, that’s a surprise... Over 2 weeks late. Like others on trustpilot I was convinced this was a scam, because of all the lies over live chat. And to clarify, once again they are lying, I asked for a refund because I was convinced my order wasn’t coming, funny how they say I’m black mailing them, they offered me a £15 refund to remove my review despite still not having my order... Wow. If they just told the truth from the very beginning and said there would be a delay on your order we wouldn’t be in this position. Despite receiving the item I ordered I’d never buy from this company again. Awful experience. I still haven’t been compensated.

UPDATE (30/09/22): AVOID AT ALL COST. Still a scam. More promises over live chat and still no resolution on my order, will have to claim a charge back off the credit card. I can only say this is my genuine experience and all other recent positive reviews must be fake.

100% a scam. After reading a few positive reviews, I placed an order on the 7th for a con event I'm attending. I still haven't received the item. They still haven't provided me with a tracking number, they are full of excuses on live chat 'item was out of stock when I ordered', 'item was faulty so they didn't ship', 'item was shipped on Monday', 'you'll get this by Friday'. I even had a time the live chat agent turned off live chat while we were mid discussion.

Its all rubbish, still no item, appalling customer service. I'll be claiming a refund on this or will process a chargeback claim through my credit card.

Terrible company and terrible customer services that don't answer your emails and fob you of with excuse after excuse.

I placed an order on the 11th of July and made an account at the same time. Order was taken and the order number came up on the screen. (Which I took a screenshot of, I always do). Got the notification from my bank that the money had been taken, (it came up as being taken by costume collectibles) so I closed the page and waited for my order confirmation email.
Hours later it still hadn't arrived so I messaged them on the online chat window they have, or should I say HAD, I'll get to that later.

The replies I got were basically that no-one was in the department to send the confirmation email because it was Eid and was advised to wait 3 days when they would be back on there and would send the email then.
I waited, no confirmation. I messaged again on the online chat, only this time I was told 'sorry for delay, there's been construction in dispatch department. Emails were sent to you' ...I had also requested a password reset email as I had been locked out of my account. I discovered this when I hadn't recieved my confirmation email so went to log into my account, only to recieve an on screen message telling me that my username or password was invalid...neither of which were.

Anyway, I explained that I had recieved no emails from them. I had checked my inbox and spam folder, nothing at all had came through from them.
I was told that an email would be sent about dispatch and password reset that I should get it the next day (Friday 15th July) and that my order would be sent Friday or Saturday.
Again, no email. I waited until teatime, still no email so I went on the website and messaged them via the chat box again. I waited and waited...10 minutes and no reply. I turned away for a minute and when I looked back, the messaged had disappeared and there was just the page that says Message us...the online chat bubble was gone, no reply, no message, just gone.

I then emailed both email addresses on the website and didn't hear a thing from them.

Basically, they took my money for a sword, didn't send a confirmation, fobbed me off with excuses and didn't even reply to me.

Reported the transaction to my bank and opened a dispute, as there was no way for me to request a refund from this company...there was no point in trying seeing as they wouldn't respond to the emails.

I got a refund of my £90, probably forced by the bank (it says 3rd party payment, so assuming its the company).

Regarding payment. It showed on the payment it was taken by Costume Collectibles, which I googled. It is, or was a site called costumecollectibles.co.uk
Its was exactly the same as swords kingdom, except for the address and email addresses at the bottom of the page.
Since I raised a dispute with the bank I can no longer find costume collectibles when I google it, yet the first time I did it came up in the first couple of results.

Be wary of this company people. Will never order from them again!!!!!

My Sword Arrived In Just 8 Days.
Customer Service 9/10
Quality 10/10
Value of Money 9/10

Satisfied with the quality in this price.
I will buy again from this site.

I have received my Sword of Gryffindor in just 7 days and the quality of the sword is extremely good and the engraving on the blade is just amazing.

Received my product in 8 days and I am happy with the quality in this reasonable price

So I got the Theoden sword from LOTR and it is good, I didn't know it came with a plaque, however I found that the sword doesn't go into the scabbard which is slightly annoying seeing as all my other swords have scabbards, I'd say it's meh

Best website to shop movie and tv replica swords. i ordered Glamdring sword for my son on April 10th, 2022 and received it today. It is just like the real one with high quality details on it. I would love to order again from you guys. Thank you Swords Kingdom.

I must say that Swordskingdom is currently the best Swords Selling Website here in the UK. The quality, rates, customer support, delivery time, packaging - everything is superb. This is my 5th purchase and I am very happy with everything. Highly highly recommended.