Sword Health/Thrive-do not use them
Sword Health/Thrive-do not use them. I received mail multiple times per month inviting me to use their virtual services, I finally need them and it was a total joke. I got online for my zoom visit to get started and they had my husband's information, and he never filled anything out, but my health review. They refused to assign any physical therapy to me until they fixed their own mistake! When you enroll for PT it is normally because you are in pain. I am covered by insurance 100% for the PT, they should have honored my appt and fixed the BS on their end on their own time! Never again! SWORD emailed me today, 8/25/2026 and told me I needed to re-enroll! I should take the time to re-enroll when I have already done that and had my first PT appt set up. SWORD refused to transfer my information to my account or remove my husband's name and include mine. I would advise NO ONE use SWORD/THRIVE for anything at all, virtual care or not! Thanks to them I have had to start over with getting a new place for therapy, an appt., complete paper work and wait!








