Easy to order and pay and delivery was as they said 48hrs, nature of order just treats for walking I ordered 3kg bag of love heart mini and 3kg refresher mini bars. Got one free treat bag and one free... See more
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See what reviewers are saying
Talk about shrinkflation. The refreshers used to be great. Now they are just a flat strip that the wrappers are impossible to get off. Spend ages trying to pick it off. Refreshers used to be bright ye... See more
Proper old fashioned customer service. I had cause to complain about an item, they were incredibly swift with their personal response, a proper letter, actually signed by a real person and replacement... See more
I’ve ordered many times now from Swizzels, can’t fault them. We usually order the personalised mini love hearts and they always go down so well. Customer service is fab, super fast delivery and always... See more
Company details
Information provided by various external sources
Swizzels Matlow also known as just Swizzels is a confectionery manufacturer based in New Mills, Derbyshire, near Stockport in the United Kingdom.
Contact info
Albion Road, SK22 3EX, New Mills, United Kingdom
- swizzels.com
Ordered two boxes of refresher bars as…
Ordered two boxes of refresher bars as a gift and they arrived the next day - very happy thank you!
22 April 2022
Unprompted review
100 Personalised Love Hearts as Wedding Favours
Ordered personalised love heart sweets as our wedding favours for our summer wedding. The sweets arrived quickly, with only two stickers missing, but that isn't a big deal as we ordered more than we needed to, so my fiance helped himself to two packs! They have a long expiry date, so was happy to order now. I think it was good value for money, and the stickers were really easy to pop on the sweets. The final product looks lovely and I'm excited to hand them out as one of our wedding favours. The personalistion process was really simple too!
4 March 2022
Unprompted review
Absolutely fantastic company
Absolutely fantastic company! Love that I don’t have to spend a small fortune to get free delivery! Will be ordering from them all the time now! Sweets also arrived ridiculously fast too!!!!! Great prices! So impressed!
31 January 2022
Unprompted review
Lovely lollies
Lovely lollies, but what a rip off, they’ve shrunk by 50%!! Also, why have the fools glued the plastic wrapping to the stick? Literally impossible to unwrap without scissors. Rubbish!
6 November 2021
Unprompted review
Excellent customer service and great product.
Excellent customer service. Had to amend an order and Kasia H whom I spoke to as absolutely brilliant. Thank you. Personalized Love Hearts super, looking forward to using them as place names for my party and super speedy delivery.
30 July 2021
Unprompted review
Disgraceful mess
Oi is this Cadbury's chocolate why was there gooey white substances in my caramel bar. it was rotten do not reccomend
18 May 2021
Unprompted review
SWIZZELS SQUASHIES PRODUCTION PROBLEM AND POOR CUSTOMER CARE
I bought a packet of the Swizzels Squashies that were mangled in production. Sent an email to 'Customer Care' letting them know, obviously they have a production problem. Fobbed off with a code and told to order 'something' from the website (which didn't work) and the amount on the code was so little it required me to CONTRIBUTE more to get an item that wasn't out of season Halloween sweets. I used to enjoy their sweets but will vote with my £ and buy another brand from now on.
10 March 2021
Unprompted review
Excellent customer service
Proper old fashioned customer service. I had cause to complain about an item, they were incredibly swift with their personal response, a proper letter, actually signed by a real person and replacements were sent. Over and above my expectations. Other companies could learn from Swizzels. Very impressed, keep up the good work, thank you ☺️
25 July 2020
Unprompted review
Amazing customer service
Amazing customer service
I can’t praise this company enough As I wanted. Special gift for my daughters 21st
And I changed some details
Last min after I ordered and they still managed to arrange it for me
Got Back to me right awsy
The sweets Are a great gift for any occasion and
Very cheap for what is a unique gift
I will keep this in mind for future ideas
Full 5 stars
16 May 2020
Unprompted review
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