I don't understand what 'service' Switch Together is actually offering? You register and then nothing - no contact, no quotes, no follow up for weeks and weeks. Assume this company is no longer trad... See more
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The scheme is good value but the communication is poor. I signed up for a quote in September, I'm given a message saying they will be selecting a supplier in the next couple of weeks. I check back a... See more
Company replied
Switch Together has been very useful. Their partnership with Sustain Homes to provide homeowners in Essex with air source heat pumps in conjunction with the Boiler Upgrade Scheme has saved us at least... See more
Company replied
Another really simple process for my new heat pump after the successful installation of my solar panels. Easy and transparent steps and a good contractor used for the survey and install. Thank you.
Company replied
Company details
Written by the company
Switch Together is your trusted partner. We believe that with the right support, expert advice, and the power of the group, everyone can contribute to a greener future without compromising on convenience or quality. By leveraging the power of the group, we can secure better offers, making the switch to a more sustainable lifestyle more affordable and accessible.
Contact info
United Kingdom
- 0800 026 0080
- switchtogether.com
3.3
Average
22 reviews
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I don't understand what 'service'…
I don't understand what 'service' Switch Together is actually offering? You register and then nothing - no contact, no quotes, no follow up for weeks and weeks. Assume this company is no longer trading?
2 March 2026
Unprompted review
Reply from Switch Together
Dear Mr James,
Thank you for your feedback. Our apologies if the process of the scheme was not straightforward.
For your information, Switch Together is a unique group buying scheme for solar PV systems and battery storage. The group buying scheme consists of five subsequent phases:
1. Register for free and without obligation
When you register online for solar panels, you will be asked questions about your house, roof, and your electricity usage. If you are registering for battery storage only, you will be asked about your current solar PV system and electricity usage.
If you don’t know the exact figures for your roof size or electricity usage, we can help you estimate with industry or local averages, and you can enter more accurate information when you have it.
Kindly note that if there is no active scheme in your area, it is still possible to pre-register, but you would not proceed to the subsequent parts of the process. Perhaps when you registered with us, there was no active scheme in your area, and therefore you did not hear more from us?
2. Auction
During an active scheme, we would organise an auction. This is a reverse auction, meaning the lowest bid wins. The winning bid sets the price for all solar PV systems and battery systems. All installers are pre-vetted and must comply with criteria to guarantee the quality of the offer.
3. Personal recommendation
After the auction, you will receive a personal recommendation which will include information about the winning installer and your complete package, costs and savings. This information is for you to consider. If you have more questions, you can always contact our helpdesk.
4. You decide
After you have received your personal recommendation, you can decide whether you want to accept it or not. We will send each customer a link to an online webinar where they will be introduced to their prospective installer.
During the webinar, we will also talk you through how the Switch Together scheme works in more detail. To accept the personal recommendation, you will be asked to pay a deposit of £150. This deposit is conditionally refundable. The terms can be found in your personal recommendation.
5. Installation
After receiving your deposit payment, your details will be transferred to the installer. If you have chosen to install a solar PV system, the installer will schedule a survey with you.
For a battery storage installation, usually a remote survey is enough to plan the installation. The installer will also schedule an installation date with you. Once the installation is complete, you will then receive the invoice, minus the deposit. This final invoice has to be paid in full after the installation.
If you wish to know more, please feel free to check our website (https://switchtogether.co.uk) or contact us directly.
We're available to assist you with possible queries at support@switchtogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Switch Together
Spam upon Spam
I received an email from Switch Together to say that they had "Got My Question" which was a surprise because I had not asked them a question, in other words it was just another marketing email that tries to hook you in my pretending that you initiated the exchange. So I just clicked on the unsubscribe link and hoped that this company wouldn't darken my inbox again. I then got an email from them to apologise for the marketing email and to assure me that I would be off their mailing list with 48 hours - yet more detritus in the inbox but OK I thought.
Then I get yet another email from the blighters asking me to rate their support experience !!!
When will companies understand that when we 'unsubscribe' we just want them to GO AWAY!
2 February 2026
Unprompted review
Reply from Switch Together
Dear Phil,
Thank you for your feedback regarding Switch Together.
I am sorry to hear that you have received unwanted emails from us. Unfortunately, we are unable to view your email or full name in Trustpilot to review this properly in our system. However, we would be happy to look into this and unsubscribe you if you wish. If so, please reach out to us at support@switchtogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Switch Together
Switch all taken care of
Such a relief to have my electric supply switch all taken care of, all went smoothly and without any hassle. Would recommend.
2 December 2025
Reply from Switch Together
Hello there,
Thank you so much for taking the time to leave us this glowing review and five stars!
All the best,
Switch Together Team
No reason to have a heat pump
Very good service and survey of our home for the possible installation of a heat pump.
However (not the fault of 'Switch Together'), despite the Government giving back £7,500 of my and your taxes as a 'grant' for this supposedly 'cheaper and more efficient' means of heating, the installation would have cost us an extra £3,800, and our annual heating bill would (from their projections) have increased by a very, very significant amount.
So, there was absolutely no point in have a heat pump fitted!
26 March 2025
Reply from Switch Together
Hi Allen,
Thank you for your honest review. We completely understand your concerns regarding the overall cost and projected running expenses of a heat pump installation. While the government grant can help offset some of the upfront costs, the suitability and financial viability of heat pumps can vary depending on individual circumstances, such as property type, insulation, and energy usage.
Your experience highlights an important point: heat pumps are not always the most cost-effective solution for every home, and we appreciate you taking the time to explain this for others considering the option.
I have sent your feedback to our team to further investigate. This means that it will be reviewed by the appropriate team so that our scheme processes can be improved for future reference. Please note that this feedback is not responded to but rather used for enhancing our scheme from a customer perspective.
Kind Regards,
Switch Together
Another really simple process
Another really simple process for my new heat pump after the successful installation of my solar panels. Easy and transparent steps and a good contractor used for the survey and install. Thank you.
1 February 2025
Unprompted review
Reply from Switch Together
Hi Ben,
We're grateful for your review and very happy to hear your installation went as planned.
Knowing you're satisfied with the journey and system is exactly what we strive for. May it bring you long-lasting benefits!
Kind regards,
Aada
As part of the government boiler…
As part of the government boiler upgrade initiative we had Switch Together quote & subsequently carry out the surveys and installation of our air source heat pump system, it all went smoothly withour=t any problems. Luke & Will (mainly Luke) installed the system which entailed an air source heat pump, plus a hot water cylinder & immersion heater, they also changed 3 of our radiators as they weren't large enough. The fitting of the hot water cylinder was very tricky as it only just fitted in our airing cupboard (I really don't know how they managed to get it in) but they made an excellent job of it, the masses of pipework necessary for the job was extremely neat, so much so it was a shame to have to have it lagged! Luke was a fount of knowledge and expertise about his job and could answer any questions we had. Once the app was downloaded to my phone he went over the details and made it easy to follow. We already had solar panels but would thoroughly recommend Switch Together and in particular Luke to install such a system system.
28 April 2025
Unprompted review
Reply from Switch Together
Hi Alex,
Wow! Thank you so much for this astonishing review. We're so glad we could help you through your ASHP installation with our Switch Together scheme. It sounds like the installer really did an immaculate job and we appreciate seeing your glowing recommendation.
All the best as you enjoy your new energy setup.
Kind regards,
Aada
Excellent communication
Excellent communication, queries answered promptly. Installation went without a hitch.
6 May 2025
Unprompted review
Reply from Switch Together
Hi Judy,
We're so pleased you had a smooth experience from communication to the installation itself. Here's to many sunny days and plenty of savings with your new system!
If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Aada
So far
I’m only at the beginning of the process.
Have been accepted and received an outline of the costs for ARSP and installation.
Satisfied with process so far.
Too early for me to give full views yet.
27 November 2024
Reply from Switch Together
Hello,
We appreciate your feedback and are glad to hear you've had a positive experience so far. We understand you're just beginning the process and look forward to hearing your full thoughts once you've had your installation.
Warm regards,
Switch Together
The scheme is good value but the…
The scheme is good value but the communication is poor. I signed up for a quote in September, I'm given a message saying they will be selecting a supplier in the next couple of weeks. I check back after two weeks, still no update. Eventually, I received a quote in late November, as I didn't know that it was coming I nearly missed it and the deadline for accepting.
After paying the deposit, nobody has reached out to arrange a date for a site inspection.
2 December 2024
Reply from Switch Together
Dear James,
Thank you for your feedback. We're sorry that you haven't found our communication up to scratch.
Moving forward we will ensure to be clearer with our timelines for the scheme.
Please feel free to reach out to your installer Sustain Homes so they can get you booked in for your survey:
Email: switchtogetherheatpumps@sustainhomes.co.uk
Phone: 0204 571 2899
If you have any further issues you can contact us at our helpdesk:
essexheatpumps@switchtogether.co.uk
All the best,
Switch Together
informative
So far you've made it very easy to navigate making such a big decision and the evening at Chelmsford was especially informative.
26 November 2024
Reply from Switch Together
Hello Elaine,
It's great to hear you enjoyed our information evening in Chelmsford of use. It was lovely to see such a turn out.
Please feel free to reach out to us at Switch Together at essexheatpumps@switchtogether.co.uk, should you need any assistance throughout the rest of your heat pump journey.
All the best,
Switch Together
Helpful so far.
Helpful so far.
How can I have a meaningful opinion until I've had the survey and confirmed the quotation?
23 November 2024
Reply from Switch Together
Hello Justin,
Thank you for your feedback. Once you’ve completed the survey and received your personalised quotation, you’ll have a clearer picture of the benefits and value Switch Together offers. We’re here to guide you every step of the way to ensure you feel confident in your decision. Let us know if you have any questions in the meantime.
All the best,
Switch Together
Switch Together is a great way to…
Switch Together is a great way to purchase green technology chosen by experts to be the best value available.
28 November 2024
Reply from Switch Together
Hello Dale,
Thank you for your kind words! At Switch Together, we pride ourselves on making green technology accessible and affordable by bringing together expertise and collective purchasing power. It’s wonderful to hear that you value our approach to delivering the best value in sustainable solutions.
All the best,
Switch Together
Reply from Switch Together
Hello Linda,
We're very happy to hear about your positive experience. Should you have any issues moving forward please reach out to us at essexheatpumps@switchtogether.co.uk and we'll be happy to help.
All the best,
Switch Together
They were all very polite and helpful…
They were all very polite and helpful and inspired confidents
23 November 2024
Reply from Switch Together
Hello Colin,
Thank you so much for such a kind review. We are glad we were able to put your mind at rest.
If you have any questions throughout the rest of the installation process please do not hesitate to reach out. We are always happy to help.
All the best,
Switch Together
Would recommend
Had a blip about return of my deposit otherwise would have been a 5 star. All sorted amicably would recommend.
20 November 2024
Reply from Switch Together
Hello Catherine,
Thank you for your positive review! It’s good to hear that we were able to resolve the issue with your deposit amicably.
All the best,
Switch Together
Switch Together has saved us money
Switch Together has been very useful. Their partnership with Sustain Homes to provide homeowners in Essex with air source heat pumps in conjunction with the Boiler Upgrade Scheme has saved us at least £4000 compared to a quote received from a local company.
15 November 2024
Reply from Switch Together
Hello Catherine,
Thank you for your lovely review. It’s wonderful to hear that we have proved useful to you and our offer has saved you money. We wish you all the best with your installation. If you have any questions in the meantime please feel free to contact us at:
essexheatpumps@switchtogether.co.uk
Many thanks,
Switch Together
I was asked to book an appointment for…Survey
I was asked to book an appointment for Survey and it is not showing any flexibility
20 November 2024
Reply from Switch Together
Hello,
Sorry to hear that you haven’t been able to book a survey at a time that suits you. We will reach out to your installer directly to see if there is anything we can do to assist.
All the best,
Switch Together
Process should show the address of the property
The software and online process is problematic if you are dealing with more than one property, as it does not automatically show the address of the property you are accepting a quote or when paying the initial fee. When you get further into the process you also realise the quote is simply a ‘from’ price and could be far higher … almost bait and switch. Currently sceptical, I will find out how far the initial quote varies from the actual quote after the property has been inspected.
16 November 2024
Reply from Switch Together
Hello Dennis,
Thank you for your valuable feedback regarding our online registration. I have fed this back to our design team.
Should you have any questions throughout the process please feel free to contact us at essexheatpumps@switchtogether.co.uk, you can even call us on 0800 026 0080. We’d be happy to answer any questions and address any concerns you may have.
All the best,
Switch Together
Switch Together a great idea
Was really pleased that ECC have come up with the initiative, all engagements so far have been positive.
14 November 2024
Reply from Switch Together
Hi Andrew,
We're thrilled to hear about your positive experience!
Best,
The Switch Together Team
Responding promptly to emails.
8 November 2024
Reply from Switch Together
Hi Phillip,
We appreciate you taking the time to share your positive experience. We strive to provide excellent customer service and are glad our responsiveness met your expectations!
Best,
The Switch Together Team
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