The customer service is extremely helpful and responsive very quickly. There's benefits to bringing your friends and referrals. The information and market stats are dead on accurate. I cannot s... See more
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Review summary
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Reviews shaping this summary
It's my first time experience with switch market and I've found it's kinda weird that we need to agreed on document for 100% bonus and I kept searching for it. However Carlo the customer service, help... See more
Company replied
Setting up has been made a breeze with Switch Markets customer support team. I've been guided throughout the setup with different customer support specialists as I've been stepping away my computer du... See more
Company replied
I have opened second account with them and can’t describe how flexible and friendly they are. 100% deposit bonus every time withdrawals literally instant. Customer service spot on. Today Carlo helped... See more
Company replied
Company details
Written by the company
Regulated and transparent trading broker. Trade markets from around the world. 24/7 support.
Contact info
4.7
Excellent
881 reviews
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Carlo has been fantastic!
Carlo has been fantastic!
He was very polite, professional, and quick to help. All my issues were resolved straight away, and the whole experience was smooth and stress-free. Excellent support from Switch Markets – thank you Carlo!
7 October 2025
Unprompted review
Reply from Switch Markets
Hi Dhaliwalzz,
Really appreciate you taking the time to share your experience! Carlo is fantastic, and we’re glad he could sort everything out quickly and smoothly for you.
Thanks for trusting Switch Markets! We’re always here if you need anything else!
Cheers,
The Switch Markets Team
Had a little problem receiving my…
Had a little problem receiving my credit bonus and the broker was responsive with the best customer service personal.y thanks to Carlo. Excellent broker highly recommended
7 October 2025
Unprompted review
Reply from Switch Markets
Hi Ronald,
Thank you for sharing your experience and for the kind words! We’re glad Carlo and the team could assist you quickly with your credit bonus. It’s great to hear you’re happy with our service; your recommendation means a lot to us.
If you ever need anything else, we’re always here to help!
Best regards,
The Switch Markets Team
Best customer service and also best vps…
Best customer service and also best vps option for low ping so you don’t miss any opportunities, love it here
6 October 2025
Unprompted review
Reply from Switch Markets
Hi Dudchen,
Thank you so much for your wonderful feedback! We’re really happy to hear you’re enjoying both our customer service and VPS performance. Our goal with the Free VPS is to keep latency low so you never miss a trading opportunity, and it’s fantastic to know it’s making a difference for you.
Remember, our friendly 24/7 support team is always here whenever you need us; just drop us a message anytime.
Thanks again for being part of Switch Markets!
Happy trading!
The Switch Markets Team
Such a great and kind
Such a great and kind, as well as quick, customer service with a lot of patience in addressing customer concerns. Thank you so much to everyone, especially Mr. Jonathan R.
6 October 2025
Unprompted review
Reply from Switch Markets
Hi Yazeed,
Thank you so much for your wonderful feedback! We’re thrilled to hear you had a positive experience with our team, and we’ll be sure to pass along your kind words to Jonathan.
Your support means a lot to us, and we look forward to continuing to provide you with excellent service!
Cheers!
The Switch Markets Team
nothing i can say is all very nice and…and all goods
nothing i can say is all very nice and good working for the client or costumer like me i wish someday uve got a very big and very nice company thank u so much for inviting me,,😘😘😘
6 October 2025
Unprompted review
Reply from Switch Markets
Hi Roderick,
Thank you so much for your kind words! We’re really glad to hear you had a positive experience with us. 😊
We noticed your review was 2 stars; if there’s any way we could improve your experience or if you’d like to share more feedback, we’d love to hear from you. We’re available 24/7 to assist, and we previously asked for your contact details but didn’t receive them.
Please feel free to reach out anytime!
Thanks again for your support, and we hope to continue providing you with great service.
Best regards,
The Switch Markets Team
Juliet was an awesome customer support…
Juliet was an awesome customer support specialist answered all my questions with precise accuracy and speed. This group is highly recommended. Thank you and God bless
2 October 2025
Unprompted review
Reply from Switch Markets
Hi George!
Thank you so much for your kind words about Juliet. We’re thrilled to hear she provided precise and speedy support. Your recommendation means a lot to us.
Wishing you all the best, and we’re here 24/7 if you need anything!
Best regards,
The Switch Markets Team
Helpfull team faster reply and solve…
Juliet help me alot faster reply and solve issue quickly
Good job guys
2 October 2025
Unprompted review
Reply from Switch Markets
Hi there,
Thanks for your kind words! We're happy to hear Juliet was able to assist you quickly and effectively. We'll be sure to pass on the great feedback.
Best regards,
The Switch Markets Team
Small profile verification issue
I had a issue and my assistant ken help and got that made that issue disappear i liked the fast service because i am a busy person.
1 October 2025
Unprompted review
Reply from Switch Markets
Hi Lasta,
Thank you for the great feedback! We're happy to hear that Ken was able to quickly assist you and get the issue sorted. We know your time is valuable, and we’re always here to help.
Regards,
The Switch Markets Team
the support service was very helpfull
the support service was very helpfull. thank you Jonathan
28 September 2025
Unprompted review
Reply from Switch Markets
Hi Rogerpatrick,
Thanks so much for your kind words! We're really glad to hear that Jonathan was able to help you out. We'll be sure to pass along your feedback to him.
All the best,
The Switch Markets Team
They seized my money.
After investing a little money in switch markets, I got lucky and made a nice profit. I then withdrew my profit. The next morning, I received an email saying they had seized my deposit. I do not recommend it.
25 September 2025
Unprompted review
Reply from Switch Markets
Hello,
Thank you for your review.
We’ve looked into this matter thoroughly and have not been able to identify you as a client in our system. We also reached out via Trustpilot to request more details so we could investigate further, but have not yet received a response.
At Switch Markets, we are fully committed to providing a transparent and secure trading environment. Under no circumstances are client funds seized without clear legal or contractual grounds.
Please note that profit deductions may only occur in rare cases where trading activity is found to be in breach of our terms and conditions — such as latency arbitrage or other forms of abusive or prohibited trading practices, which are not permitted in the industry.
If you believe there has been a misunderstanding, we encourage you to contact our support team directly. We’re available 24/7 and would be happy to assist.
Thank you again for bringing this to our attention.
Kind regards,
The Switch Markets Team
i have a great experience in switch…
i have a great experience in switch market.carlo always answer what i need tnx
26 September 2025
Unprompted review
Reply from Switch Markets
Hi Ghine!
Thank you for sharing your great experience with Switch Markets. We’re glad to hear Carlo has been so helpful and responsive to your needs. Our team is here 24/7 to support you anytime!
Best regards,
The Switch Markets Team
Good support received by Juliet
Good support received by Juliet. Very helpful.
25 September 2025
Unprompted review
Reply from Switch Markets
Hi Arjuna,
Thank you for sharing your feedback! We’re happy to hear Juliet could assist you. Our team is here 24/7 to ensure you receive the support you need.
Warm regards,
The Switch Markets Team
Support is great!
Support is great! Carlo replied immediately after i messsaged a question to live support!
25 September 2025
Unprompted review
Reply from Switch Markets
Hi Kurie,
Thank you for your feedback! We’re glad Carlo could assist you promptly. We appreciate you taking the time to share your experience!
Best regards,
The Switch Markets Team
very fast in solving all problems
very fast in solving all little problems. Thank you to Jonathan.Regards
24 September 2025
Unprompted review
Reply from Switch Markets
Hi,
Thank you for your kind words and for taking the time to share your experience! We’re glad Jonathan could assist you quickly and efficiently.
We appreciate your feedback and look forward to serving you again.
Regards,
The Switch Markets Team
Excellent customer service.
Excellent customer service.
Very responsive, prompt and professional.
23 September 2025
Unprompted review
Reply from Switch Markets
Hi Duncan, thank you for your kind words! We’re happy to hear you found our service responsive and professional.
We’re here for you anytime, 24/7.
Best regards,
The Switch Markets Team
it was great experience with switch…
it was great experience with switch market , customer support fabulous and quick specially Jonathan reply very quick , spreads are marginally low and very good,execution of trade very fast .all good with this broker.rating 5 star.
1 September 2025
Unprompted review
Reply from Switch Markets
Hi Madan,
Thank you so much for your wonderful feedback! We’re delighted to hear you had such a great experience with our support and trading conditions. Jonathan will be happy to know his quick replies made a difference. We truly appreciate your support!
Happy trading,
The Switch Markets Team
Great service, offers, and customer support.
I was interested in the Free VPS and Pine Connector offer, so I signed up and redeeming these offers was seamless. Juliet E., the customer support, was so patient and helpful. SwitchMarket is taking over the market indeed.
18 September 2025
Unprompted review
Reply from Switch Markets
Hi God Is Love,
Thank you for the great review! We're glad to hear the process of redeeming the Free VPS and Pine Connector was seamless for you. Happy to know Juliet was patient and helpful; we’ll make sure she sees your kind words.
We appreciate your support and are always here if you need anything.
Regards,
The SwitchMarkets Team
Transfers
Im trying to still see how my profits ca be be transferred to my personal account .thank you
16 September 2025
Unprompted review
Reply from Switch Markets
Hi Tawanda,
Thank you for sharing your feedback. We had a look into your account and noticed it hasn’t yet been verified and no deposit has been made, which may be why you’re not seeing funds available to transfer.
We also tried to reach you by phone and WhatsApp, but it seems there may have been some communication difficulties. No worries, our support team is here 24/7 on live chat and by email at support@switchmarkets.com, and we’ll be happy to guide you step by step in your own language where possible.
Please reach out anytime so we can help you complete your verification and get you started the right way. We look forward to assisting you.
Regards,
The Switch Markets Team
Thanks po sa assistance 😊😊😊
16 September 2025
Unprompted review
Reply from Switch Markets
Hi Leziel,
You’re very welcome! We’re glad we could assist you. Remember, our team is here for you 24/7 whenever you need us.
Cheers,
The Switch Markets Team
Great Customer Service
I used the chat line at Switch Markets and chatted with Jonathan R. He was very pleasant and had great communication skills. My problem was resolved quickly and efficiently. I was very happy with this service and with this Customer Support Specialist.
13 September 2025
Unprompted review
Reply from Switch Markets
Hi Maureen,
We’re so happy to hear that Jonathan made your experience smooth and enjoyable! Quick, efficient support is exactly what we aim for, and your feedback means a lot to us.
We look forward to helping you again anytime!
Cheers,
The Switch Markets Team
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