Switch Markets Reviews 866

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and professional approach, often highlighting specific individuals for their exceptional support. The customer service is frequently described as top-notch, with many appreciating the quick response times and the team's dedication to resolving issues efficiently and effectively. People also commend the overall service, noting the ease of setup and the valuable tools provided. However, some customers have expressed dissatisfaction regarding payment and withdrawal processes. These individuals reported issues with declined transactions, delays in receiving funds, or discrepancies in fund amounts, with some experiencing challenges in obtaining clear explanations for these issues.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting quick, professional, and helpful... See more

Response time

People report positive experiences with response times. Many customers praise the quick and precise responses... See more

Service

Customers had positive experiences with service. Many reviewers praise the excellent service, highlighting... See more

Payment

Consumers find payment to be ambiguous. While some reviewers praise quick and easy withdrawals, with funds... See more

Based on these reviews

Rated 5 out of 5 stars

Setting up has been made a breeze with Switch Markets customer support team. I've been guided throughout the setup with different customer support specialists as I've been stepping away my computer du... See more

Company replied

Rated 5 out of 5 stars

I have opened second account with them and can’t describe how flexible and friendly they are. 100% deposit bonus every time withdrawals literally instant. Customer service spot on. Today Carlo helped... See more

Company replied

Rated 5 out of 5 stars

The service is great, this has been my first time with SwitchMarkets. The response from the agent is swift compared to other brokers I have worked with. Jonathan R has been online with me for h... See more

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Rated 5 out of 5 stars

No words can describe how quick and efficient the switchmarkets team is. ❤️ I love how they care about their clients like family. They are definitely reliable and AMAZING with capital AMAZING.... See more

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Rated 5 out of 5 stars

Switch Markets' customer support is top-notch! Shout out Jonathan R.! Jonathan has been amazing for the past weeks I have been trying to set up my account and begin my trading journey with Switch Mark... See more

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Rated 5 out of 5 stars

Great experience with my broker. I’ve been with them for over a year now and can’t complain about anything. In particular, Carlo has been able to help me set up some accounts and get running. Definite... See more

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Rated 5 out of 5 stars

Amazing experience with Switch Markets. Quick customer service, best market spreads and no issues at all. Had a little issue of wrong fill and I contacted customer service. Carlo helped me resolve the... See more

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Rated 5 out of 5 stars

It was a breeze setting up with Switch. My CSP Juliet did an amazing job helping me. She did what I call overdeliver because she answered my questions as well as gave me information which would help m... See more

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Rated 5 out of 5 stars

This is an appreciation post to Danilo L. First of all I want to apologize on my approach but even that was handled in an utmost respectful manner and also a solution. Danilo L went above and... See more

Company replied

Rated 5 out of 5 stars

Good people good company, reacting in 2-3 min giving you solutions for your answers! also withdrawal is very very easy you got it in 2days max 3 if you send money to the account you see it in 1sec in... See more

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Rated 1 out of 5 stars

Absolute joke of a company they offer a hundred percent bonus that isnt actually a bonus. Its all a lie, all their 5 star reviews are asked for at the signing on process mine was originally a 5 star r... See more

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Rated 5 out of 5 stars

Being a muslim it is hard to find the brokerage that fits the specific conditions that you need. But I found switch markets an all in one package providing swap-free and a commission (an added perk no... See more

Company replied

Rated 5 out of 5 stars

Carlo has been fantastic! He was very polite, professional, and quick to help. All my issues were resolved straight away, and the whole experience was smooth and stress-free. Excellent support from S... See more

Company replied

Rated 5 out of 5 stars

No matter how good the offer of other trading platforms, I always come back to SWITCH MARKET. Their customer service support is SUPERB! A BIG shout out to Carlo, - MY KABAYAN, he makes the customer at... See more

Company replied

Rated 5 out of 5 stars

Juliet E. is very dedicated and swift at solving issues that are reported. Switch market is an incredible broker. Your free VPS service is mind blowing. Keep it up

Company replied

Rated 5 out of 5 stars

Been with switch markets for a while now . Never has issues with withdrawls I’ve had 3 so far and all have come within 24 hours . I had a slight issue with crypto but a member of there team Danilo L h... See more

Company replied

Rated 5 out of 5 stars

I used the chat line at Switch Markets and chatted with Jonathan R. He was very pleasant and had great communication skills. My problem was resolved quickly and efficiently. I was very happy with t... See more

Company replied

Rated 5 out of 5 stars

Seriously I have not received such support from any broker. All the support team is amazing especially Dustin, juliete and others too, and i wish if I could have moved to switch markets a long back. T... See more

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Rated 5 out of 5 stars

I had been struggling with issues at SwitchMarkets for several weeks, which took up a lot of time. I was repeatedly referred to different support agents and had to explain the same situation over... See more

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Rated 5 out of 5 stars

Switch markets are amazing. Its crazy economic times and broker updates you on changes. Good live chat support Juliet was incredible. Always has been! Trustable broker.

Company replied

Rated 5 out of 5 stars

Very good and professional help from Juliet at Switch markets. They are allways prompt with any questions and their trading conditions are solid not to mention the free VPS they offer their traders. I... See more

Company replied

Rated 5 out of 5 stars

24/7 char support- quick concise friendly support- I spoke with Dustin B and he answered all my questions quickly and clearly clarifying where needed. Awesome support- i feel confident now trading li... See more

Company replied

Rated 5 out of 5 stars

Very Quick Response All of my issues so far were addressed in a professional way and with extreem care I felt I am being treated like a VIP person Shout out to Carlo he has been best so far in ass... See more

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Rated 5 out of 5 stars

fter more than a year of trading with Switch Markets, I can confidently say it's a solid choice for a trader like me. The platform's performance has been consistently reliable, which is crucial for... See more

Company replied

Rated 5 out of 5 stars

I’ve been trading with SwitchMarkets for a while now, and I’ve had a great experience so far. Their customer support team is outstanding—Ken in particular was extremely helpful, professional, an... See more

Company replied

Rated 5 out of 5 stars

Customer support has been very helpful. Had a couple minor issues signing up (my mistakes) and issues were resolved very quickly. Carlos was very helpful and even set my my free VPS for me.

Company replied

Rated 5 out of 5 stars

I have a great explanation with my support, Ken, who has been doing a great job in explaining everything to me, and has helped with what I am looking for. Great and fast Professional support

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Rated 5 out of 5 stars

Such a great and kind, as well as quick, customer service with a lot of patience in addressing customer concerns. Thank you so much to everyone, especially Mr. Jonathan R.

Company replied

Rated 5 out of 5 stars

I am extremely satisfied with the support at Switch Markets. The team is very friendly, always available, and genuinely committed to solving issues quickly and efficiently. I would especially like t... See more

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Rated 5 out of 5 stars

Juliet E is very friendly, responsive and an expert in this field. All my needs and questions are professionally addressed by Juliet E. Thank you so much.

Company replied

Rated 5 out of 5 stars

Juliet was an awesome customer support specialist answered all my questions with precise accuracy and speed. This group is highly recommended. Thank you and God bless

Company replied

Rated 5 out of 5 stars

I had a few questions which Jonathan R was patient enough to answer and advice. So thank you for your patience and yes I'll recommend Switch Market

Company replied

Rated 1 out of 5 stars

I have requested withdrawal of my funds. I first requested a Credit Card refund. This request was declined with the reason: select an alternative payment method. I uploaded all my bank... See more

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Rated 5 out of 5 stars

Julliet E I am most grateful and delighted with the kind and professional way this staff assisted with my issue. I am privileged and pleased to join this platform, thank you.

Company replied

Rated 5 out of 5 stars

Switch Markets is a very good broker. Their free VPS service is excellent, and the customer support is also outstanding. I’m very satisfied with their overall service Carlo.

Company replied

Rated 4 out of 5 stars

Its been over a month with Switch Markets, and all I can say everything is fantastic especially their support is amazing. Though sudden leverage changes on gold is bit frustrating. Rest everything is... See more

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Rated 5 out of 5 stars

I love the support chats. Dustin B. always helps out speedily and with precision. I signed up for the deposit bonus and stayed because of how quickly my queries are resolved. A+ Broker

Company replied

Rated 5 out of 5 stars

The agent Jonathan R. was very helpful. He was able to help with my verification concerns, and answered by questions with factual answers.

Company replied

Rated 5 out of 5 stars

I've been a client for about 6 months now, only had great experiences. Each and every time I get the best experience with the Switch Markets team. This time, it was Juliet. Thank you very much f... See more

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Rated 5 out of 5 stars

Again Carlo has outdone himself. Responded to my queries quickly and also enjoyed the free pineconnector promo with switchmarkets. Excellent value and customer service thus far.

Company replied

Rated 5 out of 5 stars

I wondered if it was AI answering the questions. SM is undoubtedly the broker with the best customer service in the world; let's hope it stays that way.

Company replied

Rated 5 out of 5 stars

The 24/7 chat support is efficient, concise, and friendly. Dustin B provided clear answers to all my questions and clarified details where necessary. Excellent support.

Company replied

Rated 5 out of 5 stars

Dustin B - Really helpful chap!knew his stuff and answered all my questions and directed me to all relevant areas as a new client! Thanks!

Company replied

Rated 5 out of 5 stars

I love this broker With all the bonus and the benefits And most of all they have a very wonderful customer service. I chart with Juliet at customer service and the experience was wonderful

Company replied

Rated 5 out of 5 stars

Best customer service and also best vps option for low ping so you don’t miss any opportunities, love it here

Company replied

Rated 5 out of 5 stars

Ken is a legend. I had a request that was done under 5 min timeframe. thank you for such blazing fast assistance.

Company replied


Company details

  1. Finance Broker
  2. Stock Broker

Written by the company

Regulated and transparent trading broker. Trade markets from around the world. 24/7 support.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

866 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 84% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

ken make my experience much better

ken make my experience much better

19 December 2025
Unprompted review
Switch Markets logo

Reply from Switch Markets

Hi Khalid,

Thank you for your kind feedback! We’re really happy to hear that Ken made your experience better. We’ll be sure to share your comment with him. If you need any further assistance, we’re always here to help.

Regards,
The Switch Markets Team

Rated 1 out of 5 stars

Nice and cheerful

Nice and cheerful

11 December 2025
Unprompted review
Switch Markets logo

Reply from Switch Markets

Hi Leena,

Thank you for your feedback! We’re glad to hear you found our service nice and cheerful. However, we see that you rated us with 1 star, and we’d love the chance to understand how we can improve your experience.

Please feel free to reach out to us directly; we’re here 24/7 to assist you!

Best regards,
The Switch Markets Team

Rated 5 out of 5 stars

Everything looks so awwsome

Everything looks so awwsome. and Found KEN to be so greatful and Helpful patient while setting up my demo account

12 December 2025
Unprompted review
Switch Markets logo

Reply from Switch Markets

Hi Terrance,

Thank you for your great feedback! We’re glad to hear everything looked awesome and that Ken was helpful, patient, and supportive while setting up your demo account. We’ll be sure to pass along your kind words to him.

If you need any further assistance, our team is always here to help.

Regards,
The Switch Markets Team

Rated 5 out of 5 stars

Your health comes first

Experience is to know many jobs

11 December 2025
Unprompted review
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Reply from Switch Markets

Hi Maxamed,

Thank you for taking the time to leave a review. We appreciate your message and your positive rating.

If you ever need assistance or have any questions, our support team is always available and happy to help.

Regards,
The Switch Markets Team

Rated 5 out of 5 stars

Good broker and live support Juliet

Good broker and live support Juliet. She is replied very politely and genuine

10 December 2025
Unprompted review
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Reply from Switch Markets

Hi Gurjeet,

Thank you for your feedback. We’re happy to hear that you had a positive experience with Switch Markets and that Juliet provided polite and genuine support. We’ll be sure to share your kind words with her.

If you need any assistance in the future, our support team is always here to help.

Regards,
The Switch Markets Team

Rated 5 out of 5 stars

Very good customer service Dustin was…

Very good customer service Dustin was polite and answered all my questions promptly

2 December 2025
Unprompted review
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Reply from Switch Markets

Glad to know you had a great experience, Lovell! Dustin’s polite and prompt support is something we’re proud of. Thank you for sharing your feedback!

Best regards,
The Switch Markets Team

Rated 5 out of 5 stars

The 24/7 chat support is efficient

The 24/7 chat support is efficient, concise, and friendly. Dustin B provided clear answers to all my questions and clarified details where necessary. Excellent support.

2 December 2025
Unprompted review
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Reply from Switch Markets

Thank you so much for your review, Yong! We’re really glad to hear you had a smooth experience with our 24/7 chat support. Dustin will be happy to know his clear and friendly assistance made a difference.

We appreciate you taking the time to share your feedback!

Best regards,
The Switch Markets Team

Rated 5 out of 5 stars

fast and good communications

30 November 2025
Unprompted review
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Reply from Switch Markets

Hi Soumia!

We’re happy to know the communication felt fast and clear on your end. Thank you for taking the time to share your experience; we’re here anytime you need support.

Best regards,
The Switch Markets Team

Rated 5 out of 5 stars

Switch Markets is a very good broker

Switch Markets is a very good broker. Their free VPS service is excellent, and the customer support is also outstanding. I’m very satisfied with their overall service Carlo.

27 November 2025
Unprompted review
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Reply from Switch Markets

Hi Ghufran!

Thank you so much for your feedback. We’re really glad to hear you’re enjoying Switch Markets and that the free VPS and our support team have been helpful. Carlo will truly appreciate your kind words.

We’re here 24/7 if you ever need anything!

Happy Trading,
The Switch Markets Team

Rated 5 out of 5 stars

very easy activation and great support…

very easy activation and great support by juliet

26 November 2025
Unprompted review
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Reply from Switch Markets

Thank you, André! We’re glad to hear the activation process was easy and that Juliet was able to support you so well.

We appreciate your feedback! We’re here 24/7 if you ever need anything!

Happy trading,
The Switch Markets Team

Rated 5 out of 5 stars

Fantastic service from the Switch…

Fantastic service from the Switch Markets team. Always helpful, thank you Carlo and Juliet B

26 November 2025
Unprompted review
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Reply from Switch Markets

Hi Nikko,

Thank you so much for your feedback! We’re really glad to hear you’ve had fantastic service from the team. Carlo and Juliet will be happy to know they made a great impact.

We appreciate your feedback, and we’re here 24/7 if you ever need anything!

Best regards,
The Switch Markets Team

Rated 5 out of 5 stars

Great response and handling of my…

Great response and handling of my issues by Juliet E. Keep it up

24 November 2025
Unprompted review
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Reply from Switch Markets

Thank you, Chris! We’re really glad to hear that Juliet was able to assist you so well. I’ll make sure she sees your kind words.

We appreciate you taking the time to share your experience, and we’re here 24/7 if you need anything!

Best regards,
The Switch Markets Team

Rated 5 out of 5 stars

I am extrExcellent Customer Supportemely satisfied with the…

I am extremely satisfied with the support at Switch Markets. The team is very friendly, always available, and genuinely committed to solving issues quickly and efficiently. I would especially like to mention Carlos, who consistently gave his best and supported me until the problem was fully resolved. His patience, professionalism, and quick responses left a great impression.

Thank you for the excellent service!

22 November 2025
Unprompted review
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Reply from Switch Markets

Thank you so much for your thoughtful feedback, Mario! We're delighted to hear that you’ve had such a positive experience with our support team. It means a lot to know that our availability, friendliness, and commitment to resolving issues quickly are making a difference.

A special thanks for mentioning Carlos, we’re proud of the dedication and care he brings to every client interaction, and your kind words will truly mean a lot to him.

We appreciate you taking the time to share your experience. If you ever need anything, we’re here for you 24/7!

Regards,
The Switch Markets Team

Rated 5 out of 5 stars

24/7 char support- quick concise…

24/7 char support- quick concise friendly support- I spoke with Dustin B and he answered all my questions quickly and clearly clarifying where needed. Awesome support- i feel confident now trading live with switchmarkets - truly making a positive name for themselves

20 November 2025
Unprompted review
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Reply from Switch Markets

Hi Indicies trader,

Thank you so much for your kind feedback! We're really glad to hear that you received quick, friendly, and clear support. Dustin will be happy to know he made a positive impact on your experience.

It’s great to hear you feel confident trading live with Switch Markets; we're here for you 24/7 if you ever need anything. Thanks again for taking the time to share your experience!

Regards,
The Switch Markets Team

Rated 5 out of 5 stars

free high speed VPS for EA Robot

free high speed VPS for EA robot or for anything. You just need to deposit of $50 USD then live chat to request a free VPS. the rule is as long as you active trade everyday at your vps using a standard acc :-)

19 November 2025
Unprompted review
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Reply from Switch Markets

Hi Mohd,

Thank you for your review. We’re pleased to hear that our VPS service is helping you.

Please know that our team is always ready to provide any assistance or support you may require.

Warm regards,
The Switch Markets Team

Rated 5 out of 5 stars

I can do many useful things

I can do many useful things

17 November 2025
Unprompted review
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Reply from Switch Markets

Hi Alaadeen,

Thank you for your feedback. We’re glad to hear that you find our services useful. If you ever need assistance or support, our team is always here to help.

Regards,
The Switch Markets Team

Rated 5 out of 5 stars

Sent money

Use full. Sent please

16 November 2025
Unprompted review
Switch Markets logo

Reply from Switch Markets

Hi Nithaf, thank you for your feedback!

We’re glad to hear that the process went smoothly and that you found it useful. Our team is always here to make things easier for you, and we’re available 24/7 if you ever need assistance with sending or managing your funds.

Regards,
The Switch Markets Team

Rated 5 out of 5 stars

I had a few questions which Jonathan R…

I had a few questions which Jonathan R was patient enough to answer and advice.

So thank you for your patience and yes I'll recommend Switch Market

17 October 2025
Unprompted review
Switch Markets logo

Reply from Switch Markets

Thank you, Linda! We’re glad Jonathan could answer your questions and provide the guidance you needed. Your recommendation means a lot to us, and we’re always here to support you.

Regards,
The Switch Markets Team

Rated 5 out of 5 stars

Excellent assistance very accomodating

Excellent assistance very accomodating. Legit flatform. Thank you

12 November 2025
Unprompted review
Switch Markets logo

Reply from Switch Markets

Hi Owen, thank you for the wonderful 5-star review! We're happy to hear that you found our support helpful and accommodating. If you ever need anything, our team is available 24/7.

We appreciate your trust in us!

Cheers!
The Switch Markets Team

Rated 5 out of 5 stars

Excellent customer support

Dustin was most helpful and professional. Answered all my enquiries. I now have a better understanding of their operations as it relates to my trading activities. The flexibility in the funding options available, currency types, fund settlement and withdrawal process is vital in this business. Excellent work.

11 November 2025
Unprompted review
Switch Markets logo

Reply from Switch Markets

Hi Alexander, thank you for the excellent 5-star review! We're really glad to hear that Dustin was able to help and provide the clarity you needed.

Our team is here for you 24/7, so feel free to reach out anytime you need support. We truly appreciate your feedback!

Best regards,
The Switch Markets Team

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