Renting in the UK as a UK resident the pick up requirements vary by company. For Switch in Milton Keynes it was one of the more onerous: Drivers Licence DVLA code Two proofs of address (onlin... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Kings Lynn, Saddlebow. Really helpful on collection. Lack of customer wifi access caused issues. As my passport was out of date I needed to provide utility statements. Laura was amazingly helpful... See more
Company replied
Great telephone customer service also Gary and his colleague who delivered the car were absolutely brilliant.Switch were absolutely spot on from start to finish. The car was beautiful and I enjoyed ev... See more
Company replied
Motability customer - Worcester branch. After some false starts from the other companies in the chain, Switch were fantastic. Received my hire car within 24 hours of first contact. Neil and... See more
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Company details
Written by the company
Switch is a new vehicle rental brand from Scot Group Ltd which operates the Thrifty network throughout the UK. Switch is a sister brand to Thrifty and offers flexible car and van rental services to businesses and personal customers with a focus on responding to the quickly changing needs of the market, while delivering complete customer satisfaction. Switch currently operates in over 80 locations in the UK and has a fleet of over 20,000 vehicles. Whilst Switch is brand new, it's backed by over 50 years of rental experience.
Contact info
Matford Park Road, Marsh Barton , EX2 8AW, United Kingdom
- 01392 411171
- customer.service@switchcarrental.co.uk
- switchcarrental.co.uk
4.2
Great
503 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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I dealt with the Worcester branch
I dealt with the Worcester branch, the gentleman who delivered the vehicle was helpful and friendly and showed me all the bells and whistles. The car was top spec and perfect condition. Ian and Neil collected the vehicle and were polite, friendly, helpful and on time. Couldn’t fault the whole hire and would definitely use again.
23 July 2026
Unprompted review
Reply from Switch Car Rental
Hi Becky,
Thank you for taking the time to leave such a fantastic review. We're delighted to hear that you had such a positive experience with our Worcester branch. It's great to know that the vehicle was delivered in excellent condition and that our colleague took the time to show you all of its features and ensure you were comfortable with everything. We're also pleased that Ian and Neil made the collection process smooth and stress-free with their friendly, helpful, and punctual service. Your kind words mean a lot to the team, and we're thrilled that you couldn't fault your hire experience. We look forward to helping you again in the future.
Best regards,
The Switch Team
Naheed from Wolverhampton branch…
Naheed from Wolverhampton branch delivered the car, and was extremely polite. He explained everything in detail. Would recommend their service.
Hope to deal with you in the future.
Kind regards
30 July 2026
Unprompted review
Reply from Switch Car Rental
Hi Stacy,
Thank you for your kind review. We're delighted to hear that Naheed from our Wolverhampton branch provided such a positive experience. It's great to know that everything was explained clearly and professionally, and that Naheed's polite and helpful approach made a difference. We truly appreciate your recommendation and your feedback will be passed on to Naheed and the team. Thank you for choosing Switch Car Rental, and we look forward to assisting you again in the future.
Best regards,
The Switch Team
I can’t thank the Worcester team…
I can’t thank the Worcester team enough. Mark arrived on time, was really pleasant. He explained the car controls and asked if I needed anything to be explained again. He was calm, polite and spoke clearly. Amanda and Hannah whom I spoke to on the phone were again,very pleasant to talk to and explained clearly as I was guided through the t&c’s.. Thankyou everyone for your patience and help.💐💐💐
29 July 2026
Unprompted review
Reply from Switch Car Rental
Hi Tracy,
Thank you for your wonderful review. We're delighted to hear that you had such a positive experience with our Worcester team. It's great to know that Mark made you feel comfortable and well-supported, taking the time to explain everything clearly and ensuring you were confident with the vehicle before setting off.
We're also pleased that Amanda and Hannah provided the same high level of service over the phone, guiding you through the terms and conditions with patience and clarity. Your kind words mean a great deal to the team, and we'll make sure your feedback is shared with all of them. We truly appreciate your support and look forward to assisting you again in the future.
Best regards,
The Switch Team
Great people, great experience. Most reliable service
I had a great experience with Switch Car Rental from start to finish.
The staff were incredibly polite, professional, and genuinely focused on helping the customer. When a small issue came up during the process, it was dealt with promptly and efficiently, making sure I could get better than expected. That level of customer service really stood out.
Both the collection and return of the car were quick and hassle-free. I especially appreciated the return process; there was no excessive scrutiny or trying to find tiny, unnoticeable marks on the vehicle. The inspection was fair, straightforward, and completed within minutes, which gave me a lot of confidence in the company.
The car was clean, well-presented, and exactly what I needed. Overall, the whole experience was smooth, transparent, and stress-free.
I'd definitely use Switch Car Rental again and wouldn't hesitate to recommend them to anyone looking for reliable service and friendly, customer-focused staff.
1 April 2026
Unprompted review
Reply from Switch Car Rental
Hi Jameel,
Thank you for taking the time to leave such a detailed and positive review. We're delighted to hear that you had a great experience from start to finish. Providing a reliable, transparent, and hassle-free service is exactly what we strive for, so it's fantastic to know our team delivered on that promise. We're especially pleased that any issues were resolved quickly and efficiently, and that the collection and return process gave you confidence in our service. Your comments about our staff, the fair vehicle inspection process, and the quality of the vehicle are greatly appreciated and will be shared with the team.
Thank you for your recommendation. We truly value your support and look forward to welcoming you back the next time you need us.
Best regards,
The Switch Team
Steve the valet at the Lincoln branch…
Steve the valet at the Lincoln branch was amazing, so helpful and polite, 10/10 for this guy he deserves a medal, great customer experience with this branch, would use again. Simon
23 July 2026
Unprompted review
Reply from Switch Car Rental
Hi Simon,
Thank you for taking the time to leave such a fantastic review. We're delighted to hear that Steve at our Lincoln branch provided such excellent service and made such a positive impression. We'll be sure to pass on your kind words to him. Steve will be thrilled to know that his helpfulness, professionalism, and friendly attitude contributed to a great customer experience. We really appreciate your recommendation and look forward to welcoming you back in the future.
Best regards,
The Switch Team
The staff there are unprofessional the…
The staff there are unprofessional the booking .com did not advise a 500 pound deposit when asked for the number to complain they gave me the wrong number they refused to provide there names they were extremely rude on the phone and in person
28 July 2026
Unprompted review
Reply from Switch Car Rental
Hi Kain,
I am sorry to hear about your experience. Unfortunately, we are unable to control how third party providers display our rental requirements but I will pass you comments on to the relevant team to see if this can be made clearer. If you would like us to look into this further for you please contact us at customer.service@switchcarrental.co.uk
Kind regards,
The Switch Team
Naheed from the Wolverhampton branch…
Naheed from the Wolverhampton branch was very helpful explained everything that was needed to know very good service
28 July 2026
Unprompted review
Reply from Switch Car Rental
Thank you for your kind review, I will make sure Naheed is made aware of your positive comments!
The Switch Team
Booking the car was a straightforward…
Booking the car was a straightforward process and despite a few bumps at the start with technology, Mehwish at the Luton branch front desk was super helpful and friendly!
27 July 2026
Unprompted review
Reply from Switch Car Rental
Hi Dan,
Thank you for such a kind review and I'm glad technology didn't get the better of Mehwish in the end! I would love to be able to pass on your comments directly, can you let me know which branch you rented from please?
Kind regards,
The Switch Team
Spoke to Katie in the Cardiff branch…
Spoke to Katie in the Cardiff branch who could not have been anymore helpful and friendly. She’s was very keen to insure that everything was in place before ending the call even going as far to let me know the colour and model that would be delivered. I can’t thank her enough.
27 July 2026
Unprompted review
Reply from Switch Car Rental
Hi Richard,
I'm really glad Katie was able to get your rental off to such a pleasant start - I will be sure to pass on your comments to her!
Many thanks,
The Switch Team
Amazing first class service
Amazing first class service! Helped out when we needed it the most, can’t thank Ryan and the team enough !
24 July 2026
Unprompted review
Reply from Switch Car Rental
Hi Dan,
Thank you for such a kind review. I would love to be able to pass on your comments to Ryan directly, can you let me know which branch you rented from please?
Kind regards,
The Switch Team
Switch Swansea
Gave me a completely inappropriate car as a hire car while mine is in for repair. Several times I’ve specified it needed to be high enough I didn’t need to push myself out of the vehicle and yet they provided one which has now caused a partial dislocation of a joint. Topping that off with horrendous bucket style seats which are hards ask rocks and forced extreme pressure against my joints making it even harder to get out of the vehicle.
The break system on this vehicle is horrendous. I drove to my local Tesco and you have to pretty much stamp on the brakes to actually get it to brake.
The vehicle also had been keyed prior to it being given to me. I reported it on the day. I was told it was nothing. I’ve also noticed that it’s not been cleaned as I’ve found the previous users rubbish and detritus within the vehicle.
I suggest you either replace the vehicle or come and collect it. I’ve now missed an entire weekend of work due to the sheer stupidity of this situation.
I’ll be calling motability first thing Monday morning alongside an email.
24 July 2026
Unprompted review
Reply from Switch Car Rental
Hi Yas,
I'm really sorry to hear that the hire car is not suitable for you. Please can I ask that you reach out to the branch directly to arrange to get this swapped over for you. The can be contacted at swansea@switchcarrental.co.uk
Kind regards,
The Switch Team
Brian was perfect on sorting everything…
Brian was perfect on sorting everything out when i arrived. Great customer service. Would definitely recommend. Luton
24 July 2026
Unprompted review
Reply from Switch Car Rental
Hi Zee,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Brian directly so please let us know which location your rental was from.
Warm regards,
The Switch Team
Kings Lynn
Kings Lynn, Saddlebow.
Really helpful on collection. Lack of customer wifi access caused issues. As my passport was out of date I needed to provide utility statements. Laura was amazingly helpful and patient.
Was given much nicer/better car than I was expecting.
On returning the car Laura was just as efficient and helpful arranging for another member of staff to drop me off at bus stop to get home. Thank you again.
17 July 2026
Unprompted review
Reply from Switch Car Rental
Hi Jennifer,
Thank you for taking the time to leave such a wonderful review. We’re delighted to hear that Laura provided such helpful, patient, and efficient service throughout your rental experience, from collection to return. We’ll be sure to pass on your kind words to her. We’re also pleased that you were happy with the vehicle you received and that our team could assist with your journey home after returning it.
We apologise for the inconvenience caused by the lack of customer WiFi access during your visit and appreciate your feedback, as it helps us identify areas where we can improve.
Thank you again for choosing us, and we hope to welcome you back in the future.
Warm regards,
The Switch Team
Warning all, Stay away and save £100s
Warning all people they will charge you for damages after every single hire. As a test we hire one that they parked on the drive and it didnt move for the duration of the hire and yet they still found damage. These guys are fraudulently claiming against customer keep away. Unless you want the cost to be hire price plus the insurance excess every time. Stay away, keep away.
23 July 2026
Unprompted review
Reply from Switch Car Rental
Hi Roy,
Thank you for taking the time to share your feedback. We are sorry to hear that you have been left with this impression of our service.
We take any concerns regarding damage assessments and charging very seriously. All vehicles undergo inspections before and after each rental, with any damage identified being assessed in accordance with our established procedures and supporting evidence.
We understand that disputes regarding vehicle condition can be frustrating, and we would like the opportunity to review the concerns you have raised in more detail. For us to follow up further on the points you have raised please contact us at customer.service@switchcarrental.co.uk
Customer feedback is important to us, and we use it to continually review and improve our processes and the service we provide. Thank you for bringing your concerns to our attention.
Warm regards,
The Switch Team
Naheed from the Wolverhampton branch couldn’t recommend enough
Naheed from the Wolverhampton branch who came to collect the car is absolutely brilliant, the most friendliest and funniest guy and honestly couldn’t recommend him more!
Thank you so much!
The car was brilliant and honestly I couldn’t recommend Naheed enough! Thank you so much
23 July 2026
Unprompted review
Reply from Switch Car Rental
Hi,
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that you had a positive experience with both the vehicle and the service you received from Naheed. We will be sure to pass on your kind comments to him, as we know he will be pleased to hear that his friendly and professional approach made such a positive impression. Feedback like yours is greatly appreciated and serves as valuable recognition for our team members who go above and beyond for our customers.
Thank you again for your recommendation. We look forward to welcoming you back in the future.
Warm regards,
The Switch Team
Charged for pre-existing damage
Courtesy car, barely driven — yet they photographed every pre-existing scratch and billed me for it.
18 July 2026
Unprompted review
Reply from Switch Car Rental
Hi,
Thank you for your feedback. We're sorry to hear that you were unhappy with your experience. We understand that disputes regarding damage charges can be frustrating, and we strive to ensure that all assessments are conducted fairly and consistently.
We take your comments seriously and would welcome the opportunity to review your concerns further. If you have not already done so, please contact our Customer Service team at customer.service@switchcarrental.co.uk with your booking reference so that we can investigate the matter and provide any clarification required.
Thank you for taking the time to share your experience. Your feedback is important to us and helps us to continually improve our service.
Warm regards,
The Switch Team
All details given
All details given, by naheed (wolvohampton branch)
Very friendly and explained everything
23 July 2026
Unprompted review
Reply from Switch Car Rental
Hi Alex,
Thank you for your kind review. We're delighted to hear that Naheed at our Wolverhampton branch provided a friendly service and took the time to explain everything clearly. We’ll be sure to pass on your compliments to Naheed, who will be pleased to know their assistance made your experience a positive one.
We appreciate your feedback and look forward to serving you again in the future.
Warm regards,
The Switch Team
Ignored Their Own Published Rental Policy
I booked and paid for a rental car well in advance and arrived at the Bournemouth branch with my wife, three children and a considerable amount of luggage, expecting a straightforward collection. Instead, the experience quickly turned into one of the most disappointing customer service encounters I have had.
The representative appeared determined to refuse the rental from the outset. Although I had all the documentation required by the company’s own published policy—including a valid driving licence, credit card and travel documents—he showed no interest in listening or even looking at the policy I was trying to reference.
Rather than consulting a manager or a colleague with greater authority, he briefly spoke to security and returned claiming that security also agreed the vehicle should not be rented. It was a bizarre way to resolve what should have been a simple customer service question.
What disappointed me most was not the decision itself but the complete unwillingness to engage in a reasonable conversation or consider the company’s own published rules. Customers deserve to be treated with respect and to have their concerns properly considered.
Thankfully, I was eventually able to resolve the situation elsewhere, but the stress and disruption to my family holiday were entirely unnecessary. Based on my experience, I cannot recommend this company.
17 July 2026
Unprompted review
Reply from Switch Car Rental
Hi Koko,
Thank you for taking the time to share your feedback. We are very sorry to hear about the frustration and disappointment you experienced when collecting your vehicle, particularly after arriving with your family and expecting a smooth start to your journey.
We understand how stressful it can be when a booking does not proceed as anticipated, and we regret that you felt your concerns were not given the consideration and explanation you expected. Providing clear communication and treating every customer with respect are standards we take very seriously. We are sorry that this experience impacted the start of your holiday and appreciate you bringing it to our attention. We wish you and your family all the best and thank you for sharing your experience.
Warm regards,
The Switch Team
Would not use them again
Poor service did not deliver when they were supposed to, made no contact I had to keep chasing. I only got a on the date it was booked by my insurance company vehicle when I asked to speak to a manager. Vehicle was eventually delivered at 6.30pm in an absolutely disgusting & dirty condition it even had clumps on hair on the drivers floor mat. The guy that dropped it off said he was told to collect it & drop it straight to me. I had to take it to the car wash & when I rang switch to explain & told them that I had also videoed the vehicle when the driver dropped it off they told me that they could not reimburse me for having it cleaned because they do not have the facilities to do so.
21 July 2026
Unprompted review
Reply from Switch Car Rental
Hi Jasmine,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience has not met your expectations and understand how frustrating this situation must be. Our Customer Service team is fully aware of the concerns you have raised and is currently reviewing your case in detail. They are actively working towards a resolution and will be in contact with you shortly to provide an update and discuss the next steps. We appreciate your patience while this review is being completed and thank you for giving us the opportunity to address your concerns. Your feedback is valuable to us and helps us continually improve the service we provide to our customers.
Warm regards,
The Switch Team
Never again.
I contacted Switch Salisbury directly to rent a car for one day. I was informed that none were available. I then checked Switch availability online with Booking.com. Booking.com confirmed my booking. I then called Switch Salisbury to confirm that a car was indeed available. A member of staff seemed annoyed that they would now have to bring in a car from another Switch location. I had to ask repeatedly if a car would be available. She reluctantly agreed that there would be one. She then informed me that I would need to bring in a bank statement and utility bill on picking up the car. At no point was I informed that it was to confirm my personal details but sounded very much that my credit worthiness / solvency was being assessed. This is extremely poor customer service. It seems I am not the only one who is extremely disappointed by the manner in which I was treated. I will not be using Switch again.
21 July 2026
Unprompted review
Reply from Switch Car Rental
Hi Nicholas,
Thank you for taking the time to leave your review. We are sorry to hear that you were dissatisfied with your experience. We have raised the concerns you've highlighted with the Location Manager, who will investigate the matter with the relevant team members and review the issues you've outlined.
Customer feedback is extremely important to us, and we use all comments, both positive and negative, to help us continually improve our service and customer experience. We appreciate you bringing these matters to our attention.
Warm regards,
The Switch Team
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