Renting in the UK as a UK resident the pick up requirements vary by company. For Switch in Milton Keynes it was one of the more onerous: Drivers Licence DVLA code Two proofs of address (onlin... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Kings Lynn, Saddlebow. Really helpful on collection. Lack of customer wifi access caused issues. As my passport was out of date I needed to provide utility statements. Laura was amazingly helpful... See more
Company replied
Great telephone customer service also Gary and his colleague who delivered the car were absolutely brilliant.Switch were absolutely spot on from start to finish. The car was beautiful and I enjoyed ev... See more
Company replied
Motability customer - Worcester branch. After some false starts from the other companies in the chain, Switch were fantastic. Received my hire car within 24 hours of first contact. Neil and... See more
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Company details
Written by the company
Switch is a new vehicle rental brand from Scot Group Ltd which operates the Thrifty network throughout the UK. Switch is a sister brand to Thrifty and offers flexible car and van rental services to businesses and personal customers with a focus on responding to the quickly changing needs of the market, while delivering complete customer satisfaction. Switch currently operates in over 80 locations in the UK and has a fleet of over 20,000 vehicles. Whilst Switch is brand new, it's backed by over 50 years of rental experience.
Contact info
Matford Park Road, Marsh Barton , EX2 8AW, United Kingdom
- 01392 411171
- customer.service@switchcarrental.co.uk
- switchcarrental.co.uk
4.2
Great
503 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Switch Excellent service very helpful staff
Switch Kings Lynn were really good. I rang before the rental and they kindly let me send all the documents to them in advance so we didn't have to search for these things when we arrived. Ian who helped us with our rental was brilliant, he helped us hugely with the addtional driver and also offered to assist in getting us to the station when we returned the vehicle. Excellent service.
7 August 2026
Unprompted review
Reply from Switch Car Rental
Hi Luke,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Ian directly so please let us know which location your rental was from.
Best regards,
The Switch Team
5 Stars Switch Kingstown CARLISLE
Switch CARLISLE… Fantastic service, they went over and above to help get me a great car while mine was being sorted. Huge shoutout to Simon, he was a real pleasure to deal with and was super helpful all the time I had the car. Great company Highly recommended. Thank you soo much.
12 August 2026
Unprompted review
Reply from Switch Car Rental
Hi Vivvy,
Thank you so much for your fantastic review. We're delighted to hear that you had such a positive experience with Switch Carlisle and that we could help keep you on the road while your own vehicle was being sorted. Simon will be especially pleased to hear your kind words. Providing helpful, friendly service and going the extra mile for our customers is exactly what we strive for. Thank you for your recommendation and for choosing us. We wish you all the best and hope to assist you again in the future.
Best regards,
The Switch Team
Professional, pleasant and helpful teams
The vehicle was delivered by Mark Spares and Paul Butt. They were courteous & professional and gave me a helpful quick run down if the vehicle controls.
The collection was by Gary & Ray. Professional, thorough and helpful.
Would recommend this company without hesitation.
12 August 2026
Unprompted review
Reply from Switch Car Rental
Hi Amanda,
Thank you for your wonderful feedback. We're delighted to hear that Mark, Paul, Gary and Ray provided such a professional and helpful service throughout both the delivery and collection of your vehicle. We'll be sure to pass on your kind comments to the team. We really appreciate your recommendation and thank you for choosing us.
Best regards,
The Switch Team
This company will use any excuse to get…
This company will use any excuse to get more money from you .AVOID
11 August 2026
Unprompted review
Reply from Switch Car Rental
Hi Mandip,
Thank you for your feedback. We're disappointed to learn that your experience did not meet expectations. Our intention is never to charge customers unfairly, and we strive to be clear about all costs from the outset. If you'd be willing to contact us, we'd appreciate the chance to review your concerns and address them directly.
Best regards,
The Switch Team
Brilliant service and customer…
Brilliant service and customer friendly.
Vehicle also in emasculate condition.
I was served by Mr Tezz
11 August 2026
Unprompted review
Reply from Switch Car Rental
Hi Kebia,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Mr Tezz directly so please let us know which location your rental was from.
Best regards,
The Switch Team
Great telephone customer service also…
Great telephone customer service also Gary and his colleague who delivered the car were absolutely brilliant.Switch were absolutely spot on from start to finish. The car was beautiful and I enjoyed every single minute driving it. I will definitely be using them again and also I will be recommending them to all my family friends and clients. Thank you Switch you’ve been an absolute pleasure.
10 August 2026
Unprompted review
Reply from Switch Car Rental
Hi Amy,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Gary directly so please let us know which location your rental was from.
Best regards,
The Switch Team
Don’t want to give one star the Glasgow…
Don’t want to give one star the Glasgow airport branch don’t like to answer the phone and the head office customer service is appalling sneakingly trying to charge customers cards money without proof or sorting it out shocking that they don’t even know who they are regulated by
10 August 2026
Unprompted review
Reply from Switch Car Rental
Hi Mira,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and understand your frustration regarding the difficulties contacting our Glasgow Airport branch and the concerns you have raised about customer service and charges made to your card. We take these matters seriously and would like the opportunity to investigate what happened and address your concerns properly. Please contact us at customer.service@switchcarrental.co.uk with your booking or rental agreement details so that we can review your case. We are committed to providing clear communication, fair processes, and excellent customer service, and we apologise that your experience did not reflect these standards.
Best regards,
The Switch Team
Car collection by Stefan was super…
Car collection by Stefan was super SWIFT. Thank you.
10 August 2026
Unprompted review
Reply from Switch Car Rental
Hi Linh,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Stefan directly so please let us know which location your rental was from.
Best regards,
The Switch Team
Excellent communication
Excellent communication. Hyundai i20 was dropped off on time by Paul and he explained everything. Friendly, efficient and trustworthy. Great Service.
Worcester location
Thank you
7 August 2026
Unprompted review
Reply from Switch Car Rental
Hi Adam,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Paul directly so please let us know which location your rental was from.
Best regards,
The Switch Team
Worst Courtesy Car Experience EVER
This is by far the worst car rental/courtesy car lease company I have ever encountered in my life. My mother was recently in an accident which required her car to be sent off for repairs & be out of use for approx. 2 to 3 weeks which meant that she would need a suitable courtesy car as she's disabled & unable to get around otherwise. If you desire to be able to contact your car lease company via phone, Switch (especially Switch in St Albans on Hatfield Road, although head office is just as bad) is the last place you should consider taking your business. I (and my family) have called them countless times over the last month - as have my insurance company (direct line) - and have waited on the phone for HOURS to try and make arrangements. The phone just rings and rings and rings....Up until this day, no one has EVER answered. It's to the point where I question the point of them even having a telephone line or phone number! I've NEVER experienced such poor & non-existent customer service before, to the point that my insurance company themselves had to reach out via email, to prompt them to actually carry out the simple task they were being paid to do. Finally, after almost 2 weeks of trying to contact them, a courtesy car was arranged and delivered (it ended up being an awful Jaecoo SUV but that's besides the point).
Once my mother's car was finally repaired & delivered, we (and the insurance company) attempted to contact switch to arrange pick up of their car. They eventually acknowledged the communication & texted a specific date/time for collection. Guess who did not arrive to collect their SUV on that date or contact us or Direct Line to reschedule?🤨 Keep in mind we had nowhere to park this SUV because as I'm sure you can imagine (like most homes in the UK) we do not have unlimited driveway space for parking, we already had 2 SUV's & therefore finding space for a THIRD became a massive inconvenience. It was not until almost a week later after having to contact the insurance company numerous times & having them notify Switch that they would be cancelling insurance on the vehicle AND payment for leasing extra days *unnecessarily* that they actually arranged to come and collect the car. Even upon pick-up they tried to blame us for leaving an imaginary 'dent' on the passenger side of the vehicle which we argued was impossible because the car had only been used twice & neither times was the passenger door used nor near any other vehicle, that they finally left it alone.
Overall, an absolutely AWFUL experience😭 I would much rather sacrifice money on Ubers or on paying a different company out-of-pocket, than ever have to deal with them again. Let this be your warning; if your insurance company uses them for courtesy vehicles, I implore you request they SWITCH to a different organisation (pun intended lol). Any other company is probably better to be honest; please just stay away from this company...YOU HAVE BEEN WARNED!!! God bless everyone reading this & I pray you never have to experience such a stressful situation in your future 🫶🏾🥲♥️
3 August 2026
Unprompted review
Reply from Switch Car Rental
Hi Brittany,
We are sincerely sorry to read about your experience and appreciate you taking the time to share such detailed feedback. We understand how stressful it can be to deal with the aftermath of an accident, particularly when a courtesy vehicle is essential for maintaining independence and day-to-day mobility. We are disappointed to hear that communication difficulties caused additional frustration during what was already a challenging time. We also apologise for the issues you experienced regarding the vehicle collection arrangements and the concerns raised at the point of return. This is not the level of service we aim to provide, and we understand the inconvenience caused by delays and the lack of clear communication. We take feedback like yours very seriously and have passed them along to the appropriate teams to help us improve moving forward. We regret that we did not meet your expectations and apologise for the frustration and inconvenience caused to you and your family.
Best regards,
The Switch Team
Fuel rip of prices.
Didn’t tell me they was collecting the car, person at property handed keys over then charged me well over the odds for fuel!
Absolutely scandalous, I’m disgusted how much they charged. Driver probably filled up miles away from my home after a good joy ride wasting
8 August 2026
Unprompted review
Reply from Switch Car Rental
Hi,
We are sorry to hear that you are unhappy with your experience. Our vehicle collections and fuel charges are carried out in line with the terms and conditions agreed at the time of hire. However, we understand your concerns regarding the collection process and the fuel charge applied. We would like the opportunity to review this matter fully, including the collection details and fuel calculation, to ensure everything was processed correctly. Please contact our customer service team at customer.service@switchcarrental.co.uk with your booking reference so we can investigate.
Best regards,
The Switch Team
Absolutely shocking if could give lower…
Absolutely shocking if could give lower than 1 would definitely do it. No customer service skills whatsoever kept waiting over an hour because didnt have decency to let me know there was a problem with car another customer turned up while i was waiting to complain about vehicle and having to cancel holiday which is an absolute joke also manager told me i was asked for somethimg off his member of staff which i wasnt when i adked him to check cctv to confirm this the response was cctv doesnt work also this company isnt regulated by vehicle hire laws apparently they get to set their own rules
8 August 2026
Unprompted review
Reply from Switch Car Rental
Hi Neal,
We are sorry to hear about your experience and sincerely apologise for the frustration caused. We understand how disappointing it is to arrive expecting to collect a vehicle and then be left waiting for an extended period without being kept informed. Clear communication is something our customers should be able to rely on, and we regret that this was not your experience. We take all feedback seriously and would welcome the opportunity to investigate the circumstances fully. Please contact our customer service team at customer.service@switchcarrental.co.uk with your booking details so that we can review what happened and address the concerns you have raised. We appreciate your feedback and are sorry that we fell short of your expectations on this occasion.
Best regards,
The Switch Team
Just awful
Just awful 2 days now without a car and without contact other than one text message what kind of company is this
6 August 2026
Unprompted review
Reply from Switch Car Rental
Hi Ian,
We're very sorry to hear about your experience and completely understand your frustration. Being without your car for two days and receiving very limited communication is not the level of service we aim to provide. We sincerely apologise for the lack of updates. Please contact us at customer.service@switchcarrental.co.uk with your booking or registration details so we can investigate this matter. Thank you for bringing this to our attention.
Best regards,
The Switch Team
Charged unfairly and charge not…
Charged unfairly and charge not reconsidered.
1 July 2026
Unprompted review
Reply from Switch Car Rental
Hi Muhammad,
Thank you for your feedback. We're sorry to hear that you feel the charge was unfair and that our review of the matter did not meet your expectations. We understand how frustrating this can be. Our team carefully considers all information available when reviewing charges, but we appreciate your comments and will take them on board as we continually work to improve our service and communication. Thank you for bringing your concerns to our attention.
Best regards,
The Switch Team
Ross who booked me out in Glasgow was…
Ross who booked me out in Glasgow was great. And a life saver. Was having a small medical issue I needed water for and he gave me his own unopened 1.5 ltr bottle even k ow he didnt know it was medical. On the return, my plans changed and it only cost me 35 quid to change my drop off point 400 miles south. All in all great service, great car, and very happy.
7 August 2026
Unprompted review
Reply from Switch Car Rental
Hi Paul,
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Ross was able to help when you needed assistance and that he made such a positive impression. It's also great to know that the change to your return plans was handled smoothly and at a reasonable cost. We're pleased you were happy with the car and the overall service, and we truly appreciate your kind feedback. We look forward to helping you again in the future.
Best regards,
The Switch Team
Ordered online for a small car ended up…
Ordered online for a small car ended up with a SUV. Not wanted refused to refund.
5 August 2026
Unprompted review
Reply from Switch Car Rental
Hi Stephanie,
Thank you for your feedback. We're sorry to hear that the vehicle provided did not meet your expectations. Our aim is always to supply a suitable vehicle based on booking requirements and availability, and we understand your disappointment that the vehicle received was different from what you expected. We work with a wide range of manufacturers and can only offer examples of vehicles on our website, which means we are unable to guarantee a specific make or model. However, we ensure that all vehicles meet the booked group category and provide a suitable alternative where necessary. We appreciate you taking the time to share your experience, as customer feedback helps us to continually review and improve our service. We hope to have the opportunity to provide you with a better experience in the future.
Best regards,
The Switch Team
My hire car was dropped off on time by…
My hire car was dropped off on time by Josh H, who explained everything very thoroughly and answered my queries without hesitation. Would recommend switch car rental and will definitely use again.
6 August 2026
Unprompted review
Reply from Switch Car Rental
Hi Francesca,
Thank you for your wonderful feedback. We're delighted to hear that Josh H provided a punctual and professional service, taking the time to explain everything thoroughly and answer all of your questions. I'll be sure to pass your kind comments on to him. We truly appreciate your recommendation and look forward to assisting you again in the future.
Best regards,
The Switch Team
Couldn’t have asked for better..
I have just had the hire car collected and I couldn’t be happier with the service from switch car rental. From start to finish it’s been smooth considering how quickly I needed a vehicle due to mine going for repair. First car they provided me with was delivered to my door but after my son breaking his leg and being in a cast I couldn’t get him in a smaller car. This was then swapped for a bigger car as soon as one became available. Hannah in the office made sure this was done promptly and efficiently. Delivery/ collection drivers Scott and Paul were lovely. Showed me around the car and were very pleasant. Highly recommend.
6 August 2026
Unprompted review
Reply from Switch Car Rental
Hi Charlotte,
Thank you for taking the time to share your experience and for your kind recommendation. We're delighted to hear that we were able to provide a smooth and stress-free service during what was clearly a challenging time for you and your family. It's great to know that Hannah was able to arrange a larger vehicle promptly to meet your needs, and that Scott and Paul made the delivery and collection process pleasant and informative. I will be sure to pass your lovely feedback on to them all. We wish your son a speedy recovery and thank you again for choosing Switch Car Rental.
Best regards,
The Switch Team
Cowboy Rental Co exploiting disabled person..
Keep away from this cowboy rental company in Fenton Stoke-on-Trent. They provided an absolutely rubbish Service.
They've accused me of scratches on the car they delivered with big dirty stains on the back seat, which I have not done. Luckily, after many years working in the car game, so I took pictures when the car arrived, but now they are still making an insurance claims against me, even with my evidence. How can they do this??? Becsuse the email they sent says in the small print I must report any damage within 3 hours of receiving the car. I'm disabled and to expect me to get on the floor and inspect the vehicle is not clever or funny, it's absolutely disgusting. I called their office and was spoken to very rudely by Ray. Please save yourself lots of trouble and keep away from these cowboys in Fenton.
5 August 2026
Unprompted review
Reply from Switch Car Rental
Hi Mark,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand your frustration regarding the damage claim and the concerns you have raised about the condition of the vehicle on delivery. We also take comments about customer service very seriously. We would like the opportunity to review your concerns in full. Please contact our Customer Services team at customer.service@switchcarrental.co.uk with your rental agreement details so we can investigate this matter thoroughly. We appreciate your feedback, as it helps us improve our service.
Best regards,
The Switch Team
Thankyou to the staff at Colchester…
Thankyou to the staff at Colchester they were polite friendly and helpful explaining everything to me car was delivered to my door on the day needed and collected when required super efficient and very informative. Many thanks for all your help
6 August 2026
Unprompted review
Reply from Switch Car Rental
Hi Yvonne,
Thank you for taking the time to leave such wonderful feedback. We're delighted to hear that the Colchester team provided a friendly, helpful, and informative service, and that the vehicle delivery and collection process was efficient and convenient for you. I will be sure to pass your kind comments on to the team. We really appreciate your support and look forward to assisting you again in the future.
Best regards,
The Switch Team
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