Swiss Sense Reviews 

5 Stars!!! The salesman was super kind, helpful and he detailed all products we asked which was very nice. We are from abroad and had to speak in English. He was super fluent and cheerful. Now we are wating for the delivery in another country. Thanks for everything.

It was exactly what I order and it was delivered. The holiday made it the delivery

Like a flytrap, Swiss sense lures you in. With nice designs and affordable products, why not buy one of their box spring beds. At first, everything seems okay, the bed looks nice, the mattress sleeps well and the topper provides extra comfort. But over time, this slowly changes. With each month, the mattress becomes less comfortable, you end up sleeping in a pit within your mattress. Moving does not work, and only makes it worse, you keep rolling towards the middle of the mattress. Your back starts to hurt, your hips are no longer comfortable and sleeping is made impossible. And, the more you move around, the worse it gets. Like a flytrap.

Swiss sense provides instructions on how to keep the mattresses from deteriorating, that do not help at all. I have bought a new bed two years ago, and the mattress is already useless. Providing this information to Swiss sense, they send someone over to perform some "tests". The person literally measures the status of the mattress without using any proper weight. With a 100 grams on the mattress, of course it will not show any signs of deterioration. I brought this point to the attention of the person, but they said that this is the test that they are suppose to carry out. Anything else needs to be discussed with Swiss sense.
Swiss sense then said: no, the test suffices. We will not renew the mattress.
After 2 years, I’d expected more of a company like this. I am extremely disappointed. Even over several phone calls, nothing changed.

Please do not make the same mistake I did, and move to a higher quality bed or stick to IKEA mattresses.

Poor management.

We ordered our bed in early September with a delivery date of the first week of December 2024. We were then told it was to be delayed to February 2025.

Then they showed up at our door mid January after no notice.

The rescheduled for the week after and called us the day of delivery to deliver the next day. After we told then no the delivery date was booked for today not tomorrow we were told due to drivers being sick etc ifs not possible.

For the amount of money we have spent, it has been a really poor experience.

Surely you can compensate your customer more when they have to deal with so much hassle?

An apology doesn't help us.

I have ordered a new bed in the beginning of 2023, with two new mattresses, one soft, one firm. Due to back issues, after 1.5 years, I ordered another firm mattress. Upon comparison, I found that the firm one (not even 2 years old) was not comparable to the new firm mattress I bought. Swiss sense does not fix this. This is consumerism planned by the company. Bad quality products that they are not willing to renew. I am going back to mattresses from IKEA.

Replying on the comment: High quality mattresses should hold for longer than 1.5 years. Shame that there is no adequate process in place to avoid and solve these defects

We visited the shop in Frankfurt and we received good customer service and tips for our new mattress.
The product itself has a really good price - quality ratio.
We have the mattress with us now for 5 months and we are really happy with it.

Hi,
I have been trying to get some kind of response from your costumer support team in Berlin and nobody is helping. I sent your company 1,400 euro and you can't find it. This is very frustrating and unprofessional. I have gotten to the point that I am trying to reach out here - to see if any of you can please try and help me. I would highly appreciate it if someone would please respond. This is a lot of time and energy that I have to spend for money that I sent to your company, and your system lost, and yet your costumer service has simply not doing anything to help find. PLEASE look into this. My order number is 2410146092
Thank you

It is really a confortable bet

The frame allows me to store stuff in it and the bed is really comfy, so far the experience has been really nice for me and my companion. While it might be an expensive the bed it really is good for your back.

The bad part was that the delivery takes way too much time than expected and they hat to switch my delivery date 2 times.

Awful service

Swiss Sense has not managed to supply me with a functioning bed in a year.
Several repair and replacement attempts have failed.
Contact with the service was a disaster, I had to call over 6 times and explain the case again and again to clarify the matter.
At least the money was quickly credited to my account.
Sorry, but I can't recommend a company like this to anyone.

2 times delivery date delayed
original planning was nov. 2023
second planning was 2nd week 2024
third planning was 8th week 2024

I had to call Swiss Sense myself 2 times to get an idea when we could expect our delivery exactly, only to find out it was going to moved up by a few months

week 5 they call day before they want to deliver the bed. Only 1 day notice gives someone absolutely little time to prepare. Especially when you have 2 kids

The guys who installed the jobs did an ok job. However paying the rest amount was a hassle again. When I was called that the bed would be installed today, I asked if we needed cash. She mentioned we could also pay via an app, which turned out not to be possible.

For this type of product against those prices, you would expect to be valued as a customer

They've got to shame themselves for this 'service'

Update (after the response from the company):
You could also take the extra effort to answer in English or be clear to your customers that non English speakers are not the kind of customers you would like to have.

After a claim for replacing a defect product on July 11, I contacted them to check on the process on Aug 7. Although they were aware about this claim, they did not proceed in replacing the product and they promised a 14-16 weeks delivery. Of course they refused to deduct the 4 weeks (July-August) for some reason that only an alien's brain could understand.
Currently in the 17th week of waiting for the product, there was no action from their side until I contacted them. They now remembered that they have to deliver the replacement product and they provided me with a date 2 weeks later.
In total, 19 weeks to deliver a replacement for a defective product.
I advise everybody to avoid buying from this company. Besides the poor quality of their products, their service is absolutely bad.

I odered a bed from them one month ago and I choose medium for the mattress. It’s so hard it’s like sleeping on the floor. Would not recommend it.

Update: Do not be fooled by this shop trying to reply to reviews - they have been promising to look into the matter the entire duration of time.
My question and open challenge to the shop: Can you give a deadline for you to deliver your replacement product and can you hold yourself to your deadline? I highly doubt your intention.

I bought a bed in December 2022 from the shop's Düsseldorf branch and had it delivered in January 2023 to my new home. Since then, it has been a nightmare to get them to rectify the defects, which fall under the European guarantee liability. The bed is a box spring bed (Home 105) with a topper Gazelle Breeze. The topper is unfortunately oversized and hangs over the mattress of the bed on both sides by a significant amount. At first the shop did not believe me and after many rounds a back and forth and gaslighting and plainly denying responsibility, they sent an independent evaluator, whose report came down on my side, and confirmed the defect. Since then, the company has promised to replace the topper, but still have not managed to deliver it - promising one week after another, to deliver. I have tried to tell the call-center agents nicely of the company‘s responsibilities and liabilities, and threatened to take legal action, but nothing has changed so far. Instead they tried to offer me a 150 Euro cashback on a 350 Euro topper. In my opinion this kind of fraudulent behaviour leaves a bitter taste in the mouth for the customer and I cannot recommend this shop to anyone. I plan to write one last round of emails to the management of the company before taking legal action.

I was really surprised by the quality of the stuff and the products quality, especially Konstantinos (Kosta), he helped me a lot to understand my body requirements for a comfortable Mattress due to his knowledge and experience.I really appreciate his assistance and support.

After almost 3 weeks without a bed I received today what can only be described as a filthy camp bed. I was promised, yes promised by two Swiss Sense employees (in writing and in person) that I would get a NEW bed with a NEW topper. I was even asked in the Essen store to choose 1 of 3 beds that could be ordered as a temporary bed.

Today, I'm truly lost for words. If I could only upload pictures because words don't do justice. The two second hand mattresses are filthy and what's worse the topper has yellow stains and hairs. It's covered in small black bits which I don't want to think about.

This is not what you'd expect from any bed company. The fact that I've been treated this way from Swiss Sense is truly sobering and shocking.

Given my experience, why would Swiss Sense think this would be a suitable solution?? I want this bed out of my apartment today.

As usual, I've called both the Essen store and their general number but I've had no response.

I have had nothing but stress in dealing with Swiss Sense. They promise one thing but then do something completely different.

I now have a filthy bed in my place that cannot and will not be used. After the massive clean-up regarding the bed bugs this is the last thing I want in my home.

Shame on you Swiss Sense for making matters much worse!!!

Please don't believe the response from Swiss Sense to this mail. They will no doubt defend their actions but I'm sorry, this pantomime has gone on for too long. To send a filthy, yellow stained bed to someone who has just been infested with bed bugs through one of their beds is plain irresponsible.

We visited a Swiss Sense store in Hannover and found the customer experience excellent. We got to try the different types of beds and were well advised by the saleswoman. The bed we purchased was delivered earlier than we were expecting, which was a positive for us. The delivery guys assembled the bed and we were very happy with every part of the process. I think that it is also great that you can exchange the mattresses after 30 days if you are not happy with the choice you made. I would also like to say that you probably need 30 days to decide if you made the right choice of mattress because it can take that long to adjust to a new bed. I can honestly say that we are very happy with our purchase and have never slept so well. We found the cost to be good for such a well made product and whole heartedly recommend this company to anyone who is looking for a decent bed. My wife and i both prefer different mattress firmnesses, so the fact that we could have separate mattress grades on our double bed was a real bonus. I've can honestly say that since we bought our bed, we have both been sleeping so much better than before. It seems to be an old wives tale that if you have back problems you need a firm mattress, and this is exactly what the saleswoman told us and she was spot on.

Really Bad Company, they promisse a lot but at the end nothing happend. I wait over 3 months for my bed nobody do nothing about it.Not rekomanding!!!

What else can i say,,, JUST AWESOME