Swissquote Reviews 

4,296
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

Extremely slow process. Around 3 weeks until they approved opening my account. Then I wanted to open another type of account inside my original account, it has been 4 weeks and the account still no... See more

Rated 3 out of 5 stars

On September 14, 2026, I submitted a question to customer support Swissquote.eu, and it said that I would receive a response within two business days. However, it has now been six days and I stil... See more

Rated 3 out of 5 stars

The app is user friendly & easy to use for quick trading. However, the share price updates are a few seconds behind real time market prices & the given the fees that you need to pay per transaction th... See more

Company replied

Rated 5 out of 5 stars

I’ve had a great experience with Swissquote over the past few months. Their account setup is smooth, and customer service consistently replies within max two business days. I highly recommend them to... See more

Company replied

Company details

  1. Bank
  2. Asset Manager Service
  3. Cryptocurrency Service
  4. Financial Institution
  5. Investment Service
  6. Stock Broker

About Swissquote

Written by the company

Swissquote is Switzerland’s leading digital bank, offering a complete 360° spectrum of financial services – from everyday banking to global trading and long-term investing.

Our ambition is to make finance accessible to everyone by combining the security of Swiss banking with cutting-edge technology. Through our platforms, clients benefit from innovative, secure, and intuitive solutions covering payments, savings accounts, mortgages, leasing, and debit cards. In addition, we provide direct access to global stock exchanges, Forex and CFD markets, as well as a wide range of crypto assets – more than three million financial products in total. Whether it’s for daily transactions, building wealth, or diversifying investments, Swissquote empowers clients to manage their money with confidence, anytime and anywhere.

As of December 2024, Swissquote manages more than CHF 76.3 billion in assets, supported by record net new money inflows of CHF 8.3 billion. This marks an impressive 31.5% growth year-on-year. Headquartered in Gland, Switzerland, the Group operates offices in Zurich, Luxembourg, London, Malta, Bucharest, Cyprus, Dubai, Hong Kong, Singapore, and Cape Town. Swissquote Group Holding Ltd is listed on the SIX Swiss Exchange (symbol: SQN).

We are also the 100% owner of Yuh, Switzerland’s favourite financial mobile app, designed especially for the younger generation. Yuh combines banking, investing, and payments in one smart, simple, and budget-friendly app – a fresh way to start your financial journey.

Written by the company


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3.5

Average

TrustScore 3.5 out of 5

4K reviews

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3.5

All reviews

(4,296)

824 reviews in the last 12 months

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Rated 5 out of 5 stars

easy to use and powerful platform with…

easy to use and powerful platform with low fees.

29 December 2025
Unprompted review
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Reply from Swissquote

Dear Lukas,

We're happy to hear that you find our platform easy to use and powerful with low fees. Thank you for your positive feedback; we appreciate it!

Kind regards,
Swissquote Bank

Rated 4 out of 5 stars

Very good on investments

Very good on investments
The only thing i dont like that much is that the banking side is not vary user friendly when it comes to overviews, printing chronological statements etc
But generally positive as a provider

23 December 2025
Unprompted review
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Reply from Swissquote

Dear Marc,

We're happy to hear that you've had a positive experience with our investment services. We appreciate your feedback about the banking side and will consider it as we improve our platform.

Kind regards,
Swissquote Bank

Rated 3 out of 5 stars

Too expensive and their software needs…

Too expensive and their software needs improvement

23 December 2025
Unprompted review
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Reply from Swissquote

Dear CB,

We appreciate your feedback and will work on improving our software and pricing. Thanks for your time.

Kind regards,
Swissquote Bank

Rated 5 out of 5 stars

Perfect app

Perfect app, easy, understandabl, fast

22 December 2025
Unprompted review
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Reply from Swissquote

Dear Mr. Tabti,

We're happy to hear that our app is easy to use and fast! Thank you for your positive feedback; we appreciate it very much.

Kind regards,
Swissquote Bank

Rated 5 out of 5 stars

I have been with Swissquote since 2005

I have been with Swissquote since 2005. A great versatile platform.

18 December 2025
Unprompted review
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Reply from Swissquote

Dear Mr. Stueckle,

We appreciate your long-term loyalty since 2005 and are so happy to hear that you find our platform versatile. Thank you for your positive feedback!

Kind regards,
Swissquote Bank

Rated 5 out of 5 stars

Lovely Service

Lovely Service, huge number of instrument, and Credit Card!

17 December 2025
Unprompted review
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Reply from Swissquote

Dear Mr. Iyaso,

We're happy you enjoyed our service and selection! It's great to know we accept credit cards, too. Thanks for your positive feedback; we appreciate it!

Kind regards,
Swissquote Bank

Rated 5 out of 5 stars

Very good service

Very good service. Never had any issue.

15 December 2025
Unprompted review
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Reply from Swissquote

Dear Mr. Gheorghiu,

We're glad you enjoyed your experience and appreciate you taking the time to share your positive feedback with us. Thank you!

Kind regards,
Swissquote Bank

Rated 5 out of 5 stars

Reliable.

Reliable.
I was looking quite a while to decide who should be my online bank for trading purposes. Finally I came to the conclusion that there is no real alternative to swissquote. Professional. Easy to use application. Good Webpage for more detailed informations on larger desktop screens.
For younger generation, yuh (belongs to swissquote) might be interesting.
In addition I experienced support team as friendly and competent.
I trust you guys🙂

14 December 2025
Unprompted review
Swissquote logo

Reply from Swissquote

Hello Gerhard CH,

Thank you very much for your positive feedback.

We are delighted to hear that you find our platform professional, user-friendly, and that our support team has met your expectations. Your trust is greatly appreciated, and we look forward to continuing to provide you with excellent service.

Best regards,
Swissquote Bank

Rated 5 out of 5 stars

Easy trading, transparent fees, and advanced support

Honest dealings, no hidden fees, open market

11 December 2025
Unprompted review
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Reply from Swissquote

Hello Haitham,

Thank you very much for your positive feedback.

We are delighted to hear that you are satisfied with our platform and services, and that you particularly appreciate the transparent fees and support.

Best regards,
Swissquote Bank

Rated 5 out of 5 stars

The UI is great and the product…

The UI is great and the product offerings is very diverse. With the trading cashback, the fees are essentially 0.

10 December 2025
Unprompted review
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Reply from Swissquote

Hello Luis Núñez,

Thank you very much for your positive feedback.

We are delighted to hear that you appreciate our platform’s interface and the diversity of our product offerings. Your satisfaction is very important to us.

Best regards,
Swissquote Bank

Rated 2 out of 5 stars

Stock trading fees is very high 9 usd…

Stock trading fees is very high 9 usd per one trade 🥲
Need to reduce to 2 usd maximum

10 December 2025
Unprompted review
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Reply from Swissquote

Hello Mohamed Abdalla,

Thank you for sharing your feedback.

We understand that trading fees are an important factor when managing your investments. Swissquote strives to provide transparent pricing and a secure trading environment. While we cannot adjust individual fees per user, we continuously review our pricing structure to remain competitive in the market.

We appreciate your input and will take it into consideration for future improvements.

Best regards,
Swissquote Bank

Rated 5 out of 5 stars

Efficient service

Efficient service

8 December 2025
Unprompted review
Swissquote logo

Reply from Swissquote

Hello Johnny Willis,

Thank you very much for your positive feedback.

We are pleased to hear that you found our service efficient.

Best regards,
Swissquote Bank

Rated 5 out of 5 stars

GOOD

It was a Very Good experience

8 December 2025
Unprompted review
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Reply from Swissquote

Hello Dorel Banabic,

Thank you very much for your positive feedback.

We are delighted to hear that your experience with Swissquote was a very good one.

Best regards,
Swissquote Bank

Rated 1 out of 5 stars

Unacceptable behavior and communication

I use Swissquote (SQ) as my secondary broker and I have to say that the prices are by no means competitive. Especially the deposit fee with a stock of fixed assets > 1 Mio. is not acceptable. Therefore I initated with the official form of SQ a portfolio transfer to Saxo which is much cheaper. After one day I received from Saxo a notice that the transfer was interrupted because SQ said that the transfer was unknown to them. I then phoned to SQ and they acknowledged that they had received my transfer order. I asked them why it was stopped without to inform me before. The answer: They would like to know the reason why I want to transfer the portfolio! This behavior and communication is for me totally inacceptable and they gave me another reason to change SQ.

25 November 2025
Unprompted review
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Reply from Swissquote

Hello Steve A,

Thank you for sharing your feedback.

We are sorry to hear about your experience. This is not the level of service we aim to provide.

Please note that portfolio transfers may require additional clarifications for security and compliance reasons. However, you should have been informed proactively, and we apologize if this was not the case.

To review your situation in detail and ensure the transfer proceeds smoothly, we kindly invite you to contact us directly via the secure messaging system in your eBanking platform or by calling our Customer Care team at +41 44 825 88 88.
We will be happy to assist you and provide full transparency on the process.

Best regards,
Swissquote Bank

Rated 5 out of 5 stars

Great UI/UX and market coverage

Great UI/UX and market coverage

4 December 2025
Unprompted review
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Reply from Swissquote

Hello Damian,

Thank you very much for your positive feedback!

We're delighted to hear that you appreciate our UI/UX and the breadth of our market coverage.

Best regards
Swissquote Bank

Rated 1 out of 5 stars

Financial blackhole: How can you treat your online client from HK like this?

I opened online trading, savings and FX accounts with Swissquote remotely from Hong Kong in late 2024. Yet, a few months later, they set a blank restriction on all clients originating from Greater China. As a result, I could not perform any transaction. I phoned and emailed the bank personally, but only received a mass email that all online accounts of Greater China clients are banned from the virtual debit card and crypto functions. At my wit's end, I deleted the app, thinking that they'd close my accounts.
Yesterday when I happened to download the app and found my trading account with a negative balance of CHF59. I frantically sold the only share I had with the trading account. And I tried transferring the meager few CHF (totally no more than five CHF from my savings and FX accounts), yet to no avail.
Indeed, I can do nothing. I cannot perform any transfer because the trading account in deep red, as I found out from the transaction history that they deducted CHF20 every three months for no activity. For god's sake, how can you expect me to perform any transaction with a restricted account?
I'm not a money bag and cannot afford those hefty account management fees. I only opened the account because of the reputation of Switzerland as a secure wealth management hub. Yes, I thought it's secure till everything got restricted.
How can you be so heartless as to do this to a client? Don't you have family? Don't you have ailing parents to support like I do? Don't you have conscience? Where is your personal touch? Where is your so-called customer care when all you care is the account management fee every three months for doing nothing?!!!!
Well, I can hardly log onto my Swissquote account via any webpage here in Hong Kong or Mainland China. Each time I tried, the webpage loading got jammed. I failed every single time, either to write an internal email or find the account closure button. Yesterday after my shift ended, I even tried to phone the customer care hotline, again I failed to be connected. I tried three times and wasted half an hour.
I have been horrified. I can't afford such hefty account management fees. Even a single transfer requires the payment account approval from them before hand. Such accounts are in effect useless and become a financial trap, landing clients deep into a black hole of negative balance...

4 December 2025
Unprompted review
Swissquote logo

Reply from Swissquote

Hello XLT,

We have received your message.

In order for us to review your situation and provide the appropriate assistance, please contact us directly via the secure messaging on your online platform or call our Customer Service at +41 44 825 88 88.

Our team will be able to identify your account and guide you regarding the restrictions and any issues related to transfers or negative balances.

Best regards,
Swissquote Bank

Rated 5 out of 5 stars

Love the tech and convenience.

2 December 2025
Unprompted review
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Reply from Swissquote

Hello Eugene Maree,

Thank you very much for your positive feedback.

We are delighted to hear that you enjoy the technology and convenience of our platform.

Best regards,
Swissquote Bank

Rated 1 out of 5 stars

Shysters (sold my assets with no legal reason)

These folks opened me a bank account in Dubai office. Guess what - only now I found out that the account "sits" in Switzerland. They are shysters, and they don't care. In 2021 I placed USD 10,000 worth of crypto on the account and in 2022, reacting to anti-Russian sanctions, they sold my assets. With just one comment - sanctions were clear - any portfolio of any Russian citizen with value more than 10,000 Euro - cannot be kept by the bank - SWISS BANK - NOT THE UAE BANK. First, they pretend to be the UAE bank at the opening of the account - they are not. So, any of those sanctions did not affect UAE banks, UAE has not supported any sanctions. But it gets even better - in 2022 my portfolio dropped in value to USD 3598 and this exact amount was put on my account forcefully. By the way through sales in USD and Euro - and nobody still can explain why in these two currencies. I wrote them a proper legal letter - they responded back and their compliance team COPIED half of my own text. So not only arrogant, law-breaking (in 2022 in the UAE legislation of safe custody of digital assets came into force - but guess what they don't care - "your account is in Switzerland"), they are not very intelligent either. I NEVER AGREED to have account in Switzerland. I will keep it now - for the fun of it - but I was never clearly told that this is what I'd get by coming to their office in DUBAI and this is how they do business. Their moto should be
"We are not a bank in the UAE, we are not safe and we are shysters". That would be an honest disclosure. When I contacted them in 2024 (that's where crypto gave me the fruits I thought) - their argument was "we were so scared and confused with the sanctions and we warned you... and because you did not respond - we have sold your portfolio for the lowest price possible" (yes they did - through their system which I tried to log into few times - never worked). Well, shysters.

1 December 2024
Unprompted review
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Reply from Swissquote

Hello Olga Labai,

Thank you for sharing your feedback. We understand your concerns and regret that you feel this way.

In order for us to review your situation and provide you with a detailed and confidential explanation, we kindly ask you to contact us directly through the secure messaging system available on your online platform.

This will allow our team to access your file safely and assist you accordingly.

Kind regards,
Swissquote Bank Ltd

Rated 5 out of 5 stars

Easy to use

Easy to use. Could be easier for joint and family accounts

25 November 2025
Unprompted review
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Reply from Swissquote

Hello Donny Lee,

Thank you for your positive feedback.

We are glad to hear that you find our platform easy to use.

Kind regards,
Swissquote Bank

Rated 4 out of 5 stars

Transparent

Easy, fast and transparent.

20 November 2025
Unprompted review
Swissquote logo

Reply from Swissquote

Hello,

We're glad you found our services easy, fast, and transparent. Thank you for your feedback; we appreciate it a lot.

Kind regards,
Swissquote Bank

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