I ordered from swim lemon and haven’t received my order I got an email asking if I had and I responded and now haven’t heard anything and I have tried to send emails and they don’t go thru anymore
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Wow! Admittedly, I was a little concerned about ordering once I read some of the reviews about slow shipping, etc. I’m thrilled to say that I had no such experience. In fact, they remained in conti... See more
Company replied
It took a while for delivery, which was fine, but know that if you're ordering for a particular trip/event. Sizes are a bit smaller than stated, and if you are long in the torso, go up at least a... See more
Company replied
The website is user friendly, and gives all views of the product you are looking at. It’s easy to imagine your body type in what you are looking at. I appreciated the sizing chart and exact measuremen... See more
Company replied
I think it's important to note that…
I think it's important to note that Swimlemon offer a 5% cashback offer for writing a review (before your order has arrived) which is why I am doing this now. I think the reviews would be more accurate if this offer was available AFTER your receive the product so I will write another review once I get my bathing suit. So far my experience has been fine. I ordered a bathing suit last week and am hoping it comes as expected. From what I have read, it takes 3 weeks to arrive, which I am fine with. I have read that they run small so I hope it fits. I was surprised to see I was charged an additional "international fee" on top of the price. I did not see that anywhere on my bill or on the website. I did not complain though because the charge was minimal. It would be nice to notify your customers of this though for transparency purposes and larger purchases. I'll keep you posted on the size and quality once I receive it. Thanks
14 February 2019
Unprompted review
Reply from Swimlemon
Hi Samantha,
Your feedback is important to us. We are willing to wait until you received your item. Please let us know what we can do in the future.
Definitely going to order again!
Super cute suits on an easy to navigate website. A lot of helpful order updates.
14 February 2019
Unprompted review
Reply from Swimlemon
Hi Molly,
Thanks for the astonishing note! We work hard to meet presumption like yours, and we’re jovial to hear we hit the mark for you. Come back and see us soon.
WOULD GIVE ZERO IF I COULD
WOULD GIVE ZERO IF I COULD. INSTAGRAM SCAM.
Purchased 3 suits that took almost 1 month to arrive. One was the wrong size, one was the wrong color and one was nothing like the picture. Then, they all smelled of chemicals. I wanted to return but NO ONE has answered any emails. Also, even if you wanted to return (as mentioned by literally everyone) THEY CLAIM TO NOT KNOW YOUR ORDER NUMBER.
Ladies - just do yourself a favor and don’t throw away $100 like I did. All I want is to return and conveniently no one answers. Time to go the credit card company and dispute the claim because I tried being nice and it’s a scam company and they don’t care.
____________________________________________________________
UPDATE: WOW they respond on here and make it appear as though they are willing to work with you but guess what - THEY DONT RESPOND VIA EMIAL. Total scam. Im going to keep posting reviews until someone reaches out.
14 February 2019
Unprompted review
Reply from Swimlemon
Hi Colleen,
We are devastated to hear you had such an annihilate experience with us. We are usually known for our serious customer service and attention to detail in everything that we do. But we completely understand that our reputation is not something we should hide behind. We sent a message to you in regards to solving your problem. We would highly suggest checking your inbox. We want to address all your concerns and see that something like this never happens again.
Really adorable swimsuits
Really adorable swimsuits. I purchased 2 and can’t wait to get them and try them on.
Going on vacation to the beach and looking forward to wearing them at the beach. And at these prices I can afford to get two, I don’t like to put on a wet swimsuit.
Great styles and selection, excellent prices.
14 February 2019
Unprompted review
Reply from Swimlemon
Hi Tamra,
Thank you so much for taking the time to leave this splendid review. We really revere your business. Please let us know what we can do for you in the hereafter.
My suit never arrived after they said…swim suit never arrived
My suit never arrived after they said it was on it way very disappointed
13 February 2019
Unprompted review
Reply from Swimlemon
Hi Tina,
We are so sorry for the bad experience. However, we'd like to learn more about your situation and what exactly happened. We have sent a message to your inbox regarding your issue. We want to address all your concerns and see that something like this never happens again.
Easy to use online experience
Easy to use online experience. Saw a bikini I really liked, hoping to like it even more when itarrived. Pleased with my online shopping experience.
12 February 2019
Unprompted review
Reply from Swimlemon
Hi Siera!
Thank you so much for ordering in our shop. We are happy to know that you have a very smooth and quick ordering process. Our company values to put our customers' satisfaction as the top priority.
The quality was fine but buying swim…
The quality was fine but buying swim suits online is always iffy due to fit, so I ordered several expecting to return the ones that didn't fit.
It doesn't say on the return policy that you have to ship the return suits internationally at the customer's expense. This was more expensive than the value of the suits.
Pretty disappointed.
12 February 2019
Unprompted review
Reply from Swimlemon
Hi Donna!
We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and we are truly sorry to hear that standard was not met in your interaction with our business. Your happiness is our number one priority.
Great discounts and communication
Great discounts and communication. I have not received my first shipment from them yet, but am anticipating great things! Thank you.
12 February 2019
Unprompted review
Reply from Swimlemon
Hi Jennifer!
Thank you for taking the time to leave us such a nice review. We are optimistic that once you receive your item, you will definitely love it.
DO NOT ORDER FROM THIS SITE!!!
DO NOT ORDER FROM THIS SITE!!!
You can not return items easily as they state on their website!! It will cost you have the price of your suit in shipping fees plus having to stand in line at the post office, fill out a customs form and a whole bunch of other steps. Their product is cheaply made, the sizing is way off. I can not imagine anyone actually giving this company a good review since their site is basically a scam. I image that the good reviews are false just like their website that states easy returns.
This is the worst online shopping experience I have ever had!! I wish I had read the reviews before ordering.
12 February 2019
Unprompted review
Reply from Swimlemon
Hi Amy!
We are extremely sorry to hear about this and even more sorry to disappoint a customer. We will be more than willing to help and address this issue. We would like to inform you that we sent you an email regarding your concern and would highly suggest checking your inbox.
Don’t waste your time or money!
The correspondence with the company was excellent however the product was the worst! I’m usually a Large and ordered and XL to be safe. I couldn’t get it up my legs. When I did the breast cups were at my belly button. So needless to say the fit horrendous. Hoping the return process is not a nightmare.
11 February 2019
Unprompted review
Reply from Swimlemon
Hi Jessica!
We know this is hard on your part since the item did not meet your expectation. We totally understand your sentiments and we sincerely apologize for the inconvenience. We will look into this matter. In line with that, we have sent a direct message to your inbox. Kindly check it.
Totally appalling service
Totally appalling service. Products arrived months after order and when received really poor quality. Sent back for refund after many emails and now no refund! Scam!!!
11 February 2019
Unprompted review
Reply from Swimlemon
Hi Michelle!
We apologize for your negative experience. It’s unfortunate that there was miscommunication and you were unhappy with it. We value our customers and truly appreciate the time to share your opinions. Again, thank you for taking the time to write this review. We look forward to hearing from you.
My ordering experience was easy and…
My ordering experience was easy and user friendly. I have not received my order yet, as I just placed it, so I will follow up with more feedback regarding my experience at that time :)
11 February 2019
Unprompted review
Reply from Swimlemon
Hi Sheri!
It was a pleasure to hear that from our valued customer. We are here to continue providing a great service for you to enjoy. Looking forward to your next visit.
I really liked the swimsuit and how…
I really liked the swimsuit and how easy it was to order and shipping. Great service
11 February 2019
Unprompted review
Reply from Swimlemon
Hi Macy!
We’re so happy about your visit to our shop went so smoothly. It’s great to read about your satisfaction and we appreciate you taking the time to share your positive experience.
Amazing website and customer service
Amazing website and customer service! No problems and very helpful!
10 February 2019
Unprompted review
Reply from Swimlemon
Hi Mel!
Thank you for the awesome 5-star review on us. We appreciate you for commending our website. Our company values to put our customers' satisfaction as the top priority. We look forward to serving you again.
One week has passed since I placed my order...crickets
One week has passed since I placed my order for 2 suits. No update, my emails have gone unanswered...wonder if I will ever see these suits. Going to go out soon to purchase other swim suits for vacation at the end of Feb because I have no faith I'll ever see these suits. Only had 1 email confirmation that they received my order. one week later, 2 emails later no update.
8 February 2019
Unprompted review
Reply from Swimlemon
Hi Tracy,
We are disappointed to read that your recent experience was not satisfactory. It appears as though we mishandled your situation, and for this, we apologize. We sent you an email corresponding to your concern and our goal is to resolve it as soon as possible.
Great customer service
Great customer service. They send order details very promptly and have a great return policy. Would highly recommend.
8 February 2019
Unprompted review
Reply from Swimlemon
Hi Jane!
Thank you for sharing your feedback with us. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to serving you again.
I loved the clothing
I loved the clothing you sell along with the easy check out. My shopping experience was fast and easy and I love my cover up
Patsy
7 February 2019
Unprompted review
Reply from Swimlemon
Hi Patsy!
Wow, we are glad to hear that you love the check out process. Our company values to put our customers' satisfaction as the top priority. We look forward to serving you again.
Horrible. Misleading Website. Don't buy!
The product arrived ONE full MONTH after I had made the purchase, and it is VERY different from the picture that was online. I started to get nervous about the order after receiving emails that the order was shipped but not getting a tracking number. Then when I finally got the email with the tracking number, it was never updated. After receiving the product and seeing that it was COMPLETELY DIFFERENT from the photo online, I checked my bank statement. Turns out, I was also charged a foreign transaction fee because it's coming from CHINA!!
I'm trying to process a return, and the website keeps stating that my order cannot be found.
I was so excited to find the perfect bikini, but I've never been more disappointed after receiving a package. Don't buy from here!!
--
Update:
They replied saying they messaged me as if to show that they've addressed the issue. Again, do not be misled!! The message says "Our Return and Exchange Department are handling this matter. You do not have to worry" which is clearly not a resolution.
6 February 2019
Unprompted review
Reply from Swimlemon
Hi Jenny!
We sincerely apologize for any issues with your order. We have sent a message to your inbox regarding your issue. We want to address all your concerns and see that something like this never happens again.
I purchased 3 suites from Swim lemon
I purchased 3 suites from Swim lemon. Great experience with the website. Still waiting to receive the product.
6 February 2019
Unprompted review
Reply from Swimlemon
Hi Lori!
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We will assure you that you will receive your order soon enough.
Denise My purchase with swimlemom was great
My purchase with swimlemom was great. I felt that the pricing was reasonable and the styles where fabulous. Looking forward to receiving my purchases. Thank you
6 February 2019
Unprompted review
Reply from Swimlemon
Hi Denise!
We are really happy to know you have a great experience in our shop. We are looking forward to your next shopping!
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