Swiggy Reviews 1,145

I am writing to raise a concern regarding my recent order (#236009513329074).

The order was taking an unusually long time to be delivered, which caused significant inconvenience. Due to this delay, I decided to cancel the order. However, I was charged the full amount of Rs 430 as a cancellation fee, which I find unfair given that the delay was not from my side.

This is extremely disappointing and completely unexpected. I never experienced such a careless approach before. It clearly feels like customer satisfaction is not a priority, and profit matters more than fairness.

Charging the full amount as a cancellation fee in this situation is unreasonable and feels like harassment. I had recently uninstalled Zomato and decided to try Swiggy, expecting a better experience—but this has been worse than expected.

Placed an order , delivery time showed 30 mins, called the delivery guy after 40 mins , he cud he could not find the restaurant and that it would take 1 hr more. Called customer service, they refused to cancell and refund and then called the order with a full cancellation fee. You scam company. Will never order from you in my life. You are looting people.

Swiggy charged my full amount for cancellation of my order within 3 min, even I have done conversation for my address change request in their chatbot reply system. Since I was not getting clear reply from them then only I selected the cancellation to reorder with new address and I have taken confirmation from the restaurant also they have not received any amount from Swiggy side, still they have deducted the full amount.
I have requested to refund of my full amount or send the order with new address because no restaurent can take cancellation amount within 3 min as per any commercial restaurant order. This is really a case of big fraud and I will never use any swiggy app for any online order since it's a big scam to cheat customer, they have made unacceptable policies. So don't use any swiggy app in the future.

One of the worst websites on internet
No customer support no response and not any apologies
Wating too long for order and paying extra Tax on convenience fee and extra tax on refund. I had pay online before seen oder
Never use this website for ordering your food 😡😡😡😡😡😡 save your money and time. They will never give you
Compensation as apologize …. Fake website

I ordered a pizza from Swiggy. It was delivered after 2 hours, and the pizza was completely uncooked and unbaked.
Un professional delivery partner.

This app takes 60mins to deliver food from a restaurant 1km away.

There is no refund processed even though the delay in from their end.

Chap is burn

Worst experience since few months. Platform is moonlighting two three orders at a time and delivery person has to deliver the food at locations before delivery to my location. Un realistic timelines for delivery and keeps on extending. Customer care doesn’t care. Uninstalling the app today.

I placed an order at Theobrama 10:03 pm with order id# 235758816030280 at around 10:16 I got a call from Vishnu asking to confirm the mode of payment for the purchase done and I confirmed it was online and at 10:23 while checking on tracking to my surprise I get a message the food is delivered, I immediately escalated the issue on the app for which it asked me to connect with the delivery partner and there was no
Response and later on I was connected to an agent who put me on hold for 20 mins and cut the call, I again opened the chat and this time went through the chat process again same proceed put on hold delivery partner did not respond send a mail for solution and chat closed without even asking my concurrence and another time I tried same hold and disconnect call below is the screen shot for the number of calls I made to Swiggy and a discussion happens and call cuts when I escalate, is this the way a customer gets treated, I asked for a refund and call cuts, please look into the issue and refund my money back

Worst experience ever. The agents don’t even listen the query.. shame on them..they are just busy in earning miney

I ordered chicken saag but they delivered saag paneer I requested for replacement but instead they offered me refund not even sending agent to pickup wrong item delivered very irresponsible behaviour of company they can deliver but will.not pickup wrong item delivered. Really worst experience with Swiggy

The quality is suspect? Rarely acceptable. Frozen foods come thawed. Fruits and veggies are sub standard quality. And we have no recourse to complain or return. Just to pitch it out.

I order a few items on Instamart.. all were good until I opened the sprouts... All were rotten form inside
N they r there not ready to delevery me a new one instead,they r saying me to go for a refund option

orders never arrived on time, cancelled refunds worth lot not recieved and on inquiring zero support from customer care. worst customer service

I am extremely disappointed with my recent order experience. The delivery was delayed beyond the expected time, and even after waiting patiently, my order was not delivered at all. This is highly unprofessional and unacceptable.

I trusted your service for timely delivery, but this experience has completely broken my confidence. There was no proper communication or update regarding the delay or the status of my order, which made the situation even more frustrating.

As a customer, I expect basic accountability and reliability. Not delivering the order without any valid explanation is simply not acceptable. This kind of service reflects very poorly on your platform.

I request you to look into this issue seriously, take strict action, and ensure that such incidents do not happen again in the future. Also, I expect a proper explanation and a resolution, including a refund if applicable.

This has been a very disappointing experience.

No more swiggy. Wrong order received and really disappointed. No more

The Instamart print shop is proving unreliable. I received 40 pages of blank sheets instead of printouts. But got no refund. What was worse was that it was the second time this happened.

Apr 14thi ordered pizza to Swiggy app. Dominos delivered the food. All food is opened. I Ask the delivered person. He easily said has fallen down. I sent the photo to Swiggy. But Swiggy side no reaction. My money waste. Pls don't ordered Swiggy. Order directly to the food shop. WORST COMPANY. CHEATING ONLY.

Poor
Came for delivery, called once , cancelled the order and ate the birthday cake.
Pathetic