SweetNight Mattress, Furniture and Sleep Solutions Reviews 104

Well the mattress I purchased was not good for me, I've had 4 spinal surgeries and gave it a try, the mattress itself is built great and is very comfortable, but not my comfort level, also the customer service team is absolutely amazing.

We bought a king mattress, knowing they offer the "100-day sleep trial" policy for return. We kept it the recommended 21+ days to settle in. We went back and forth for a week via email as they tried to not offer the refund. Then asked us to donate it and supply the with a signed letter. We done that. Then their "support" team STOPPED replying to my emails. I've sent the letter 8+ times and they've replied maybe twice and they tell me they can't locate the attached PDF signed letter. It has been over a month and they've stopped replying. Phone # for support goes to a voicemail. You'll never actually speak to anyone. None of their social media pages will reply. If I could give their support team less than 1 star, I would.

Currently 45+ days now since our refund ticket was opened, still no resolution.

I originally purchased a personal (twin-size) Sweetnight mattress and was so impressed with its quality and comfort that I recently decided to upgrade and buy a Queen mattress as well. Both mattresses have been incredibly comfortable and well made — I sleep much better now!
I did have a small issue, but Sweetnight’s customer service was excellent: Ruthie was very professional. They were quick to respond, very helpful, and made sure everything was resolved smoothly.
Overall, I’m very happy with my purchase and would definitely recommend Sweetnight for their comfort, quality, and great customer support.

Very pleased with ordering, delivery and mattress.

I ordered a queen mattress on December 19th. Through many calls and emails, I sit here at home with still-no mattress. I was told that because of the high volume they are busy. Really? If you can't fill orders, don't say you'll ship within 2 to 5 days. I ordered vinyl custom made covers for my gazebo on the 22nd of December. They arrived today from Dubai.

My husband and I had issues with our mattress that we purchased 3 years ago. I called SweetNights customer service and explained our situation. Representative asked for some information and once submitted I was almost immediately contacted with a resolution. They replaced the mattress with one of my choosing. I have to say the customer service was equal to Amazon. Wonderful Customer Service, delightful interaction, competent staff, excellent communication and totally service oriented.

A great company to deal with and they stand behind there products if you have an issue .Ruthie was great in handling all my needs

great customer service

Although I was initially unhappy with the softness of the mattress I ordered, Sweetnight worked with me to get a replacement at no charge that I am very happy with. Even though I initially purchased through Amazon, contacting customer support was easy and the end result is great.

This company has amazing customer service. They are kind, quick and listen to your concerns. They hold true on their warranty and are an honesty company! I love my new mattress! It’s so comfortable and I’m so happy with a goodnight sleep!

Great products and efficient customer care center

Horrible company to deal with. I ordered a mattress via Amazon. I was sent out the wrong mattress. As it was taken out of box I couldn't return via Amazon. I contacted the company over a week ago and I've had no response at all so I can over imagine how horrible they are regarding the 100 night sleep trial. Good luck with that one. I'm now stuck with this horrendously hard mattress that's nothing like what I ordered. Mattress is too hard and uncomfortable to sleep on Avoid this company at all costs. They don't even respond to reviews so clearly they don't care.

I own two Sweetnight mattresses, both are very good for the price point. Customer service is also good, they were very helpful with an issue that I needed resolved.

Company was prompt about emailing me back to let me know what was needed to complete the process of making it right.

I ordered a mattress from Sweetnight on Amazon and they keep changing the delivery date - still waiting- now it should arrive tomorrow but has not been dispatched- so that is not happening. This has been going for weeks - with new delivery dates every second day !? And of course - no one to contact or talk to.

Not able to actualize the warranty of my bedframe. Communication has been satisfactory but the warranty situation is not.

I ordered the mattress from Home Depot, and had questions about it inflating. Customer service was very responsive and helpful - and prompt! I was offered a 'topper' and when that one couldn't be shipped to Hawaii, offered a credit on something similar. And, I like the mattress, too! This company is a role model for what customer service should be like. Many thanks!

I made an order for the 10in full size Twilight | Pillow Top Memory Foam & Inner Springs Hybrid Mattress with an added 2-Inch Ultra Soft Mattress Topper. The mattress was shipped via FedEx 3 days later and arrived 4 business days later (NJ to CA). I gave some time for the mattress topper to arrive and contacted customer service when I did not receive any notifications. Customer service was very responsive and was able to ship out a replacement.

We ordered our 12" Sweetnight mattress from Amazon. It came yesterday morning, and we promptly removed it from the box and placed it on our bed frame. It appears to be very well-constructed, and the detail on the top of the mattress is really impressive. I did contact Sweetnight with some questions prior to ordering the mattress, and they responded quickly. This mattress was purchased for my wife. She slept really well on it the first night and was delighted with the comfort.

I purchased a mattress from this company but unfortunately had a problem with it. Their Customer Service were fantastic and sent reply emails very quickly and resolved my problem very efficiently and quickly.

Great customer service and very quick to respond. Had an issue with my mattress inflating and the not only provided suggestions but when the issue persisted they offered me a 4in mattress topper. Truly appreciate all their help.