Sweet Bee Organics Reviews 

I waited for a month & never received my initial order. Customer service was attentive, responsive, and friendly, which is the only reason for the two stars. The rep resent my order & the facial oil had leaked completely out. So, after over a month of not receiving my order, I now have a defective product. The facial oil was one of the main products I wanted to sample out the Discovery pack. This was my first & probably my last order.

I took Magnesium glycinate by mouth for years for sleep issues. I could never tell it worked! But I absorb this clean delivery of magnesium after applying to my calves and temples! I REST deeply and with more quality. Thank you for this product as I continue my subscription for the rest of my life, I pray.

I just had the very best experience with Sweet Bee Organics customer service department. I accidentally placed my new order with Sweet Bee Organics UK as opposed to placing my order with the US division of the company. Therefore, I incurred increased shipping fees. Once I realized what I had done regarding my new order, I reached out to customer service and explained what happened, and within 48 hours I received a response email and the company adjusted my original order and transferred it to the US division of the company and refunded me the additional UK shipping fees.
The team at Sweet Bee Organics did this without any hesitation and was very kind and gracious in their response to me.
Thank you Sweet Bee Organics for your excellent customer service that you displayed towards me concerning my order.

You all are the best, a great example of superior customer service
Thanks again,
From a very pleased customer.
R.L.

A wonderful company with great products & ethics. Very quick delivery and great value for money, especially as everything is handmade to quality standard.
The magnesium butter is a perfect end to a day, helping to unwind and the scented ones are absolutely gorgeous.
I received fabulous customer service by Marla, who was extremely helpful, diligent and kind. Ensuring all my questions were answered promptly.
It makes such a difference in a retail world no longer dedicated to giving customers a wonderful experience and making them valued- but Swee Bee Organics definitely goes above and beyond.
I would definitely recommend this brand & its products!

Had excellent service from Marla today. I made a order in error and she quickly sorted it out for me. Also had some free samples promised to me which didn't show up on that order, she corrected that too.
Love my magnesium butter, helps me sleep so well especially since starting menopause. I also love their Glow moisturiser and have started using the Black soap face wash too. Can wait for the natural sunscreen to be back in stock

Awesome products that my wife loves and uses every day and awesome customer service. Buy with confidence and enjoy the great products that actually smell amazing.

For the first time I wasn’t happy with an spring item previously ordered and I reached out to the customer service team Lovelyn and she was an absolute Angel 😇 and replaced my order with my 1st ordered item # 606880 which I truly love 💕 it and literally made my day even more better! Sweet Bee Organics products are such a Blessing to use and I will share this great experience with my family and friends moving forward. God Bless you Sweet Bee! 🐝 ♥️💯

The sweet sleep is the one product I always have an extra of in my cabinet so I don't run out! I have used this product for years and now they have reformulated and....it's even better! The new feel is amazing, no oiliness and feels more like a cream. Absolutely love it and the help it gives me with relaxation and sleep. If you've never tried you must! And if you tried before and didn't love the feel...TRY AGAIN!

First of all, I love the product, smells great and feels great.
Second it has really helped my sleep and I am feeling better for that.
Third the customer service is excellent.
Highly recommend

Sweet Bee products are beyond amazing!! First the elderberry elixir which I order monthly will keep viruses and colds away, how I know is I've been using it for about 4 months and I work with the public. The magnesium butter puts you to sleep for the entire night, not all do this. Then I tried the Black Soap Cleanser, unbelievable, I've tried expensive cleansers and nothing compares to this one. They have two customer service guys, Kyle and EJ, these guys give exemplary customer service. Highly recommend trying any of these products by Sweet Bee, you will NOT be disappointed.
Lynn Altieri palm beach Florida

This is an amazing company. I suffer from night cramps and this wakes me up. Since using Sweet Bee Magnesium Sleep Balm I no longer have cramps, and I sleep really well. It is a soothing balm, which when rubbed into the soles of your feet, absorbs quickly, and works its magic. It is a 5 star product, of natural goodness.

I used this product and loves how it helped with sleep but it definitely stains the bedding even after I allow it to “absorb” for 15 -20 minutes . It also stained my rug where I would walk to go to the bathroom several hours after applying . Therefore I will not purchase again .

I bought Sweet Sleep Magnesium Butter because it was highly recommended by a good friend. I purchased two jars—one for myself and one for my sister, who has struggled with sleep issues for years.

We both love it! The butter is rich and soothing without feeling greasy, and it has become a relaxing part of our nighttime routine. My sister says she feels more relaxed before bed, and I've noticed that I fall asleep more easily. Overall, I've been very happy with the product and would definitely recommend it to anyone looking for a natural way to unwind before sleep.

Before I had even finished my first jar, I received a notification that another shipment was on its way. I wasn't aware that I had been enrolled in an automatic delivery program. Since I still had plenty of product left, I wanted to return the new shipment. I reached out through the website's chat service, and the customer support team was incredibly helpful. They quickly assisted me with the return process, making it simple and hassle-free.

The customer service was fast, efficient, and friendly, which made a great impression on me. Between the quality of the product and the excellent customer support, I am very happy with my overall experience and will continue to be a customer.

AVOID THIS COMPANY!
I signed up to a subscription but was not given any reminders or notifications that payment was due.

On receipt of an email on morning of dispatch saying the products were due to be shipped I immediately phoned them (left voicemail as nobody answered) Emailed them and also engaged in Live Chat to advise not to dispatch as I had been made redundant. All to no avail as 4 hours later they dispatched the products anyway, leaving me in financial hardship.

continued attempts at contact lead to me being advised to simply reject the delivery from Royal Mail which I did a few days later.

To my surprise I then received emails “confirming successful delivery” Again I contacted Carlos in customer service and was informed an investigation would need to take place & that a different customer service team would be in touch.

Whilst waiting, I used the online Royal Mail tracking service with my tracking number & it clearly stated that I rejected the parcel and that it was marked as “Returned to Sender” I took a screenshot of this & forwarded to Carlos.

10 days later and still no response from any team at Sweet Bee and no refund.

I contacted Carlos again who had already forgotten who I was and on reminding him was again told that another team would contact me. I’m still waiting so, that shows how they value their customers.

The below is taken from a Sweet Bee response to another disappointed customer, Lisa:-

“We can confirm also we do send emails to:
- confirm you have started subscription
- remind you 3 days prior to your next scheduled payment, in case you need to make changes
- confirmation of payment received, or not if any issues.

If you ever have any trouble cancelling a subscription, we are here to help. We have 24/7 customer service support and we can help you fully manage your subscription from our end upon your request.

Please send us an email so we can look into this and make this right. Perhaps there was a mistake in receiving your email for our notifications.”

They DO NOT adhere to any of the above.
AVOID!

I absolutely love this brand. I have been using it for a few years. Customer service is great and very helpful.

My only negative feedback is that with the subscription it would be beneficial to have a reminder sent out either via text or email a week before your subscription is due to renew.

I really love the magnesium butter and it goes a long way. Gives me a restful sleep. Highly recommend

Exceptional customer service. Easy to reach, patient and polite. I formulate my own products in my lab but as a treat l use this company. I am a repeat buyer. The Glow moisturiser has the best formulated texture l have ever experienced. It’s beautiful. The african soap cleanser is part of my daily ritual as is the magnesium butter. A 6 star ⭐ company.

Order NOT delivered. Emailed carrier who basically said "check your property and ask neighbors". After that, no more responses. Multiple emails to Sweet Bee have gone unanswered over a week.
Filed dispute with my CC and I was refunded and case closed in an hour; which tells me the CC sees a pattern and/or the company didn't dispute.

I love these products. I track sleep with an Oura ring and I can tell that the magnesium butter has made all the difference in my sleep. I bought a trial bundle first and all of the products are magical. I use the elderberry syrup in my morning yogurt, and the face serum smells like a dream.

Super fast delivery, great packaging and amazing products. Second time I have ordered and will be returning. Thank you