This swap service is top notch. I accidentally entered the wrong address for a swap, and when this happened to me before with other swap services, support either didn’t respond or told me the fund... See more
Company replied
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See what reviewers are saying
I use this exchange on a regular basis. They offer a huge selection of coins. Whenever I have questions, they replies almost instantly. Some swaps may take a bit longer, but I assume it depends on the... See more
Company replied
I needed to exchange XMR fairly quickly, and the process took a bit longer than I initially planned. That said, the rate at the moment of exchange turned out to be better than expected, and I a... See more
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Why I didn’t read reviews before doing a exchange What they doing is they say technical difficulties and wait to send you your coins when is on their favor then you get nothing I wish this webs... See more
Company replied
Company details
Written by the company
Swapter - service that focuses on the cryptocurrency industry and its development. Our service does not require registration and will give you the opportunity to almost instantly carry out any operation related to digital finance.
Contact info
Ukraine
- swapter.io
You should know
4.1
Great
147 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I sent 1000 USDC TRC20
[UPDATE] 17.09.2025 Refund was performed. Thanks!
[UPDATE] 05.09.2025 Four months have passed, and there is no refund, nor will there be one.
These people took my $1,000, then asked for another $100 for a refund. I sent them the money, and they stole it. I sent more than 100 emails to their address, support\at/swapter.io.
If you don't want to lose your money and be brazenly deceived, don't use this service. I really regret not reading the reviews about them before sending them the money. They stole it, and as of now, that is a fact.
----------------------
I sent 1000 USDC TRC20
The site was unable to make the exchange, so I requested a refund. They demanded 10% of the exchange amount, 0.04 ETH, for the refund (its 100$ at current rate)
It's been 24 hours now, I have not been refunded. Swapter support has not responded for 9 hours.
What is going on? Please refund me, I already sent you 1000 USDC and 0.04 ETH.
Why don't you refund? Why you don't respond by email and in site chat ?
You responded to this review “please provide transaction ID” but you know that on this site you can not leave responses to comments from the owner of the resource, it is misleading and an attempt to discredit the reviews left here.
I hope TrustPilot administrators will read this and make an appropriate note on your service.
It's been 2 days, the refund has not been made.
It's been 8 days, the refund has not been made.
It's been 10 days, the refund has not been made.
Dear Trustpilot support, please help me to get my funds back! Im send 1100$ to this service and they still don't send money to me.
[UPDATE] It's been a month, and I haven't received a refund. The $100 I paid for the refund was never returned to me too. ;(((
[UPDATE] More than 2 months left, Refund not received.
19 May 2025
Unprompted review
Reply from Swapter
Hello Napta Lomjupala !
We are very sorry that you had such an unpleasant experience. Please specify the transaction ID so that we could check the information and help you.
Please check your email.
We have informed you that the refund will be finalized within 7-10 days after paying the refund fee.
Don't worry, the funds will be returned to you.
We understand how unpleasant waiting can be, especially when it comes to refunds, and we sincerely apologize for the inconvenience. Please rest assured that your request is being handled and we will do our best to make the process as smooth as possible.
The delay was caused by technical issues on LP's end. Unfortunately, we cannot directly influence their internal processes, but the LP team is already working on resolving the issue.
We would like to clarify that the $100 you mentioned was paid by you as a refund commission to LP. These funds were not received by us, and the entire refund process is handled by LP.
We would like to inform you that the refund request has been resubmitted and is currently being processed.
Please note that the funds were sent to an incorrect address on your side. Unfortunately, we cannot take responsibility for such actions, as they are beyond our control. Nevertheless, we are doing everything we can to help recover the funds — this is a complex process that requires time and involves third-party mechanisms such as liquidity providers.
If you decide to cancel the refund process, we will, of course, return the fee you paid and cancel the current refund request.
Please let us know how you would like to proceed — we are ready to follow your decision.
Thank you for updating your review. We sincerely apologize for the delay with your refund.
The issue is due to technical difficulties on the liquidity provider’s side, which we cannot directly control. However, we are in daily contact with them to speed up the process, and your request remains a top priority.
We understand your frustration and truly appreciate your patience. Rest assured, we are committed to resolving this and will keep you updated until the refund is completed.
We sincerely regret that the refund process has taken so long and that your trust in our service has been affected.
Please rest assured:
1. We have not forgotten about your case.
2. Your refund request is still active and is being processed by the liquidity provider (LP).
3. We are in daily contact with them and continue to insist on your case being handled as a priority.
4. Unfortunately, we cannot directly control the timing of their actions, but we are doing everything possible on our side.
We are not ignoring you or avoiding communication — your emails are not being overlooked. At the moment, we are waiting for the next update from the LP, and we will inform you as soon as we receive any information.
We value every customer and are truly sorry that your experience has been so negative. Once again, thank you for your patience, and please be assured that we are committed to resolving this matter to the end.
Hello!
We understand your frustration and sincerely apologize that the situation took so long to resolve. Unfortunately, due to technical and network-related issues, the refund process was delayed more than expected.
Nevertheless, we have fully refunded your funds and closed the case at our own expense to compensate for the delay and inconvenience caused.
If the issue has indeed been resolved and you have received the funds, we kindly ask you to consider updating or removing your review, as the information it contains no longer reflects the current situation. It's important to us that reviews accurately represent the real customer experience, especially when a problem has been resolved.
Thank you for your patience, and we hope to restore your trust.
scam website
WAITTING 6 HOURS FOR RECEIVE ZALO FROM DASH, AMAZING PLATFORM. NOT RECOMMENDDED. never receive my money
1 May 2025
Unprompted review
Reply from Swapter
Hello Dear Swapter User!
We are very sorry that you had such an unpleasant experience. Please specify the transaction ID so that we could check the information and help you.
Terrible Exchange
They took over two hours to send the tokens which were only supposed to take maximum of 45 minutes. I had to contact them on their support site for a "live agent" which was clearly not live in order to get them (it took 10-15 to get a response after saying I was being connected). After asking for a refund they sent me less than the amount of tokens that was intended through the fixed rate exchange on SwapSpace instead of a refund.
Do not use this exchange, this is not the first time I have had issues with this exchange.
13 April 2025
Unprompted review
Reply from Swapter
Hello Douglas Smith!
We are very sorry that you had such an unpleasant experience.
Please specify the transaction Id so that we could check the information and help you.
Scam Website !!!
Be aware it's scam website, I sent money but the order stucked on confirmation (I sent them the hash of transaction with more than thousand confirmation) but I have not got money yet after 3 days. The support is awful and they don't respond.
18 December 2024
Unprompted review
Reply from Swapter
Hello Dear Swapter User!
We are very sorry that you had such an unpleasant experience. Please specify the transaction Id so that we could check the information and help you.
Very understanding and helpful Support!
Very understanding and helpful Support!
Thanks for all!
12 December 2024
Unprompted review
Reply from Swapter
Hello Dear Swapter User!
Thank you for the great review! We're so happy to hear that our team was able to resolve your issue quickly. We really appreciate your support and recommendations - always ready to help!
Swapter is a scam
Sent the funds and they never forwarded the exchanged funds, and won’t respond to any inquiries. Complete scam. Avoid if you like not being robbed blind.
7 December 2024
Unprompted review
Reply from Swapter
Hello Dear Swapter User!
We are very sorry that you had such an unpleasant experience. Please specify the transaction Id so that we could check the information and help you.
Be patient, they come through
Be patient sometimes, there can be many changes from exchanges the team has to work through. Submit your TX and then go do something else for a while. They will deliver. :)
30 October 2024
Unprompted review
Perfect exchange rate + really fast exchange experience
I've enjoyed cryptocurrency exchange rate and really fast exchange experience. and I would like to single out the support service that helped me with my questions.
18 September 2024
Unprompted review
used twice now
used twice now. no issues and worked in a timely manor. great telegram service if any issues arrise
28 August 2024
Unprompted review
Good riddance
Thankfully, swapter.io has now been delisted as partner from swapspace.co for their incompetence due to to my awful "7 days waiting for a swap" experience.
1 April 2024
Unprompted review
Why I didn’t read reviews before doing…
Why I didn’t read reviews before doing a exchange
What they doing is they say technical difficulties and wait to send you your coins when is on their favor then you get nothing I wish this website will keep bad reviews
How can trust pilot only keep most of good reviews do they getting a cut ???
Last time I post a bad review it got deleted within 3 days
29 March 2024
Unprompted review
Reply from Swapter
Hello dear Swapter user!
We are very sorry that you found yourself in such a situation.
In order for us to understand the problem, please specify the transaction ID and your email so that we can contact you.
Better!
1rst time, it was horrible! It took over 3 hours for my transaction to be confirmed and their crypto prices were wrong. 2nd-time trying, website is revamped, so experience was very nice. It explained all the steps. NOW, I recommend Swapter. 1rst = :( 2nd = :)
27 March 2024
Unprompted review
I get blocked but give me back
I get blocked, but support give me back, ufff. All OK THX
13 March 2024
Unprompted review
work manually to pay as little as possible
They didn’t pay the full amount for the exchange, they began to tell me that they were able to sell my coins without confirmation. owed $900
8A4pTAYpvepOIrEx1eCPCroE
When making the exchange, I chose fix float, which fixes the rate at the time the tokens were received from me. And you calculated at your rate and paid me 900 usd less. Where you got the rate for the calculation?
8 March 2024
Unprompted review
Reply from Swapter
Hello Denis!
We are very sorry that you found our work incorrect, but I would like to clarify the situation.
You sent a coin which requires 300 confirmations to be credited (i.e. the deposit can take several days to arrive).
We tried to speed up the exchange process and also paid you more than originally stated when you created the transaction.
Waited over 3 hours for the exchange
Waited over 3 hours for the exchange. They received my coins in less than a minute but it was stuck exchanging for over 2 hours and then they shorted me the amount of coins I was supposed to recieve. They will keep the exchange going until they get the exchange rate in their favour and then they will finally send your coins. Never using them again.
26 February 2024
Unprompted review
Reply from Swapter
Hello Dear Swapter User!
We are very sorry to hear about your situation. To help us understand the cause of this problem, please specify the transaction ID and we will find out what the cause is.
too long
damn.... 2nd time I'm using swapter for a swap... it takes decades to get the swap done... I'll remember to totally avoid it next time. bye
9 February 2024
Unprompted review
Reply from Swapter
Hello dear Swapter user!
We are very sorry that you have such an impression about our service. Please write your transaction ID and we will check what could be the cause of the problem and fix it.
i have sent you almost 20 emails since 22/01 > still no answer
Look at you, you are such liars
YOU NEVER ANSWER ANY OF MY EMAILS.
But you do answer to truspilot reviews.
you are so pathetic thief
22 January 2024
Unprompted review
Reply from Swapter
Hello Dear Swapter User!
We are very sorry to hear about your situation. But I would like to clarify some things. Your exchange did not take place so the coins did not arrive to us. We checked all the information and saw that you did not specify the memo when sending the deposit.
In this case it is not our fault, but we are happy to help you get your coins back. To do this, you need to provide the data that we wrote to you in the letter.
Please check your e-mail!
Never received my funds
UPDATED: Swapter replied here on Truspilot saying they have written an email, but I have never received any email or any other response from swapter.
I started the exchange 3 weeks ago, sent the funds, swapter.io received them with the confirmations, but I never received the exchanged funds. The order has the endless "Sending" status.
Support agent replied several times and said just to wait, now they don't respond.
4 January 2024
Unprompted review
Reply from Swapter
Hello, dear Swapter user!
We apologize for putting you in this situation. The coins were sent to you, but there was a technical glitch. We can continue the exchange at the current rate or make a refund.
We have written you an e-mail, please write your reply.
Swap was veeery slow and I received…
Swap was veeery slow and I received less than what was announced. Even though floating rate, I got a less favourable outcome regardless of the fact that due to price fluctuation, it should've been over 14% more.
Initiated 3 swaps, the last one still isnt complete. (+3h and counting...)
5 January 2024
Unprompted review
Reply from Swapter
Hello!
We are very sorry that you are having difficulties with exchanges.
Please write the ID of the transactions you made so that we can conduct internal investigations and understand the reason.
Lost my funds...
I wanted to make a swap and deposit my funds but got nothing in return. Tried to reach out to the customer service but got a bot instead. Do not trust this site!
30 December 2023
Unprompted review
Reply from Swapter
Hello dear Swapter user!
We are very sorry that you are in such a situation, our technical support works 24/7. Please email us again and we will help you to solve your problem as soon as possible
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