Swappie Reviews 

Horrible experience- never again
I previously sent my iPhone to Swappie for repair, and they replaced the battery. After the repair, my iPhone showed a warning that it was unable to verify the battery as a genuine Apple part.(They said the warning is normal
And will disappear)
When the battery developed problems again, I sent the phone back to Swappie. They have now had my phone for around three weeks, despite initially communicating a repair time of approximately 10 days.
After all this waiting, I was told that the battery is faulty but is no longer covered by their 12-month battery warranty. (I had a warranty of 24 month when purchasing the phone and was not aware the battery warranty was shorter) They are asking me to pay another €38 to replace the battery that Swappie themselves installed during the previous repair.
I find this extremely frustrating and unfair. I have had this phone for 18 months and this is my second issue - never again…

Perfect price, great quality phones, delivery service 10/10, and phone works amazingly

800€ for an iPhone that was suppose to have a new battery... they've added some cheap garbage that occasionally drains the battery from 60-70% to 10% in a blink of an eye. The device does not recognize the battery so that will cause other issues as well.

I can't recommend but advice to avoid Swappie as long as they clearly state that they only use proper spare parts.

1 star for misleading - using third party bs parts should definitely drop the price significantly.
Considering all this, Swappie is actually very expensive so personally I will just buy new devices in the future. This is not worth it.

The phone is great! Good condition and was delivered on time only thing is they sent the wrong type of charger with the phone but have since sent a new charger after reading my review great customer service!

Price, service and speed

Molto efficienti

Great service, quick delivery, and great phones.

They gave me good price and a service and also agreed amount

Fantastic company to deal with and liked the fact I could choose the grade of phone and new battery.The phone I received was like a brand new one with no damage or scratches.Now I know I added new battery and excellent condition plus the 512 GB memory which I probably will never use 😂 but I’d rather have it just in case but the €589 price tag for an iPhone 13 Pro was probably a bit high however you get what you pay for and i will definitely be buying from swappie again in the future.The delivery was quick also,Great job guys

Easy sell in shop next working day money on account

Excellent customer service. Quick and friendly replies. Problem regarding iPhone battery was solved.

I sent my phone to Swappie during the warranty period because it had internet connectivity issues. Unfortunately, they returned the phone without fixing the problem. I contacted customer service to ask why the issue had not been repaired, but I never received a response. This was a very disappointing experience, especially considering the device was still under warranty. I expected better communication and proper warranty support.

The whole process from start to finish is excellent with swappie

Eventually received my money for my phone after a week of being told i had traded in a iphone 12 mini when i actually traded in an iphone 14. Im happy to have received the correct amount of money in the end but i had to keep emailing and i didn’t get one reply telling me any update on the situation the money just appeared one day.However they were trying to give me €70 for this iphone 12 mini when i was quoted 243 for my iphone 14. It feels as they were trying to pull a sly one to just get me to accept the €70 because after all my emails why would they just give me €243 and not one singular answer to how this happened.

Efficient process! I got a quote for my phone at 16:30, had the phone physically assessed and taken in at 17:30 the same day and the money in my account in 2 days.

I’d like to recommend using Swappie to buy iPhones. My first experience was on December 27, 2025, when I ordered an iPhone 13 mini in excellent condition—and honestly, it was in really good shape. Another great thing was that the phone arrived before New Year’s, since I really wanted to treat myself to a gift. My second experience using Swappie was just yesterday—I ordered an iPhone 15 Pro 256GB in excellent condition. The coolest thing—and what I’m incredibly grateful for—is that even though I chose the cheapest shipping option, which was supposed to take 3–4 days, it arrived literally the very next day after I placed the order. The phone is simply amazing. If you’re wondering whether it’s worth buying here, it definitely is. It’s the best service with great prices. I’ll definitely keep using their service in the future ❤️

I bought a completely refurbished iPhone 13 Pro Max with a new battery around 1 year and 2 months ago. This week the battery started to expand and my phone stopped working. The amazing customer service first told me to contact another email and was super helpful and clear, along with replying within just a couple of hours. They told me to get my battery repaired and that they would reimburse me once I sent them my receipt of the service. I managed to get a brand new Apple battery installed from a third party seller and right after I submitted the receipt fir the service. Again, within a couple hours they replied that they would process the refund within 2-5 days. I got the refund within 24 hours of submitting the receipt. Amazing customer service and amazing fast processing. 100% would recommend, very reliable and trustworthy.