The platform is user-friendly, reliable, and efficient. I truly appreciate how quick and hassle-free the entire process was. I would definitely recommend Swapin to anyone looking for a secure and trus... See more
Company replied
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See what reviewers are saying
I use Piixpay when I need crypto currencies in Euro on my account very quickly. It is always there within a few hours. Transfer to N26 Bank. I'm a verified user so I didn't have to submit any do... See more
till now 1 star. Withdrawel keeps on processing and there is no way to communicate with swapin Addition changed it to 4 stars. Not 5 because response from support takes way too long. If you want to... See more
Company replied
I use swapin get for automatic exchange btc to fiat with the consequent forward on bank account. Company made a huge progress - now it takes less than a one bank day to receive money. Very good servi... See more
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Company details
Written by the company
Swapin is a licensed European provider of crypto payment solutions, helping businesses accept cryptocurrency payments easily, securely, and in compliance with EU regulations. Based in Estonia and operating under license FVT000088, Swapin is trusted by companies across a wide range of industries as well as individual users. Their core products include a crypto payment gateway that allows businesses to accept crypto payments like Bitcoin, Ethereum, and USDC, while receiving the full amount in EUR directly in their business bank account. No need to hold crypto, manage wallets, or worry about volatility. Swapin also offers a crypto on- and off-ramp widget that enables platforms and applications to integrate crypto buying and selling within their interface. Users can buy crypto using multiple payment methods and sell crypto with direct payouts in EUR. Their offerings also include an affiliate program for companies that look to monetize their network as well as crypto buying and selling service for individuals and businesses. Swapin was recognized with the MasterCard Lighthouse FINITIV People's Choice Award in Spring 2023, holding their reputation as a reliable and innovative crypto payments provider. Swapin makes crypto payments easy for any business.
Contact info
Värvi 5, 10631, Tallinn, Estonia
- customer@swapin.com
- swapin.com
You should know
4.6
Excellent
300 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent – Fast, Secure & Seamless Experience!
The platform is user-friendly, reliable, and efficient. I truly appreciate how quick and hassle-free the entire process was. I would definitely recommend Swapin to anyone looking for a secure and trustworthy crypto payment solution. Great service!
26 February 2026
Reply from Swapin
Hello,
Thank you for your kind feedback and for recommending Swapin! We’re glad you found the platform user-friendly, reliable, efficient, and the process quick and hassle-free.
Kind regards,
Swapin Team
Super fast and easy.
10 February 2026
Reply from Swapin
Hello Luis Miguel,
Thank you for the 5 stars! We appreciate your feedback and are glad to hear everything was fast and easy - that’s exactly how it should be.
Best wishes,
Swapin Team
Fast SEPA payments with good support
It works fast, the support is super good, i like alot this service, is super easy to get paid in crypto and receive a SEPA transfer in minutes to your bank account.
26 January 2026
Reply from Swapin
Hello Sorin,
Thank you very much for your fantastic review and for taking the time to share your experience.
We truly appreciate your trust and support, and we look forward to continuing to provide you with a reliable and seamless service. If you ever need assistance, our team is always here to help.
Best wishes,
Swapin Team
Reply from Swapin
Hi Meelis,
Thank you for your 5-star review! We’re glad to hear that you found the process easy, fast, and straightforward. Your feedback is greatly appreciated.
Best wishes,
Swapin Team
I had a payment that was received late…
I had a payment that was received late and not processed automatically, they manually processed and everything was fine.
12 January 2026
Reply from Swapin
Hi Cesar,
Thank you for your review. We appreciate your patience and are glad to hear that the payment was manually processed successfully. Your feedback helps us continue improving our service.
Best wishes,
Swapin Team
Reply from Swapin
Hello,
Thank you for your kind review. We truly appreciate your trust in our services and are pleased to hear that your experience has been reliable.
Best wishes,
Swapin Team
Makes life so much easier
2 December 2025
Reply from Swapin
Hello,
Thank you for the 5-star review! We’re truly glad to hear that our service has made things easier for you. Your feedback means a lot to our team and motivates us to keep improving.
Best wishes,
Swapin Team
Professional.!!
17 October 2025
Reply from Swapin
Dear Abdulaziz,
Thank you for the 5-star rating! We are delighted to be acknowledged for our professionalism and truly appreciate your continued trust and business.
Best wishes,
Swapin Team
everything perfect
3 November 2025
Reply from Swapin
Hi Peter,
Thank you so much for your 5-star review! We’re delighted to hear that everything is perfect. Your satisfaction means a lot to us, and we truly appreciate your support.
Best wishes,
Swapin Team
fees too high last time i use this
2 November 2025
Reply from Swapin
Hello,
We're sorry to hear that the fees were disappointing. We aim for fair and clear pricing, and we continuously review our structure to be as competitive as possible.
To give you a proper explanation, we need to look at your specific transaction. Please contact us at customer@swapin.com - we'll gladly review your case and clarify the fee structure for you.
The Swapin Team
Easy to use and very quick to receive funds
The registration and login process is easy, navigation around the system and doing the transaction very smooth and funds received very quickly.
29 September 2025
Reply from Swapin
Hey,
Thank you for your review! We're so glad to hear you found our registration process and transactions easy and fast. We appreciate your feedback!
Best regards,
Swapin Team
Reply from Swapin
Hi,
Glad to hear it! We're happy we could make your experience a smooth one.
Best regards,
Swapin Team
Reply from Swapin
Hi Andreas,
Thanks for the 5-star review! We're happy to hear that everything is working great for you. We appreciate your feedback.
Best regards,
Swapin Team
fast and smooth payouts!
28 May 2025
Reply from Swapin
Dear Roland,
Thank you for the great review! We're glad the payout was fast and smooth—your support means a lot!
Best regards,
Swapin Team
Reply from Swapin
Hello,
Thank you so much for your kind 5-star review! We're delighted to hear that you found our service fast and that you'd recommend us. Your support means a lot, and we look forward to serving you again in the future!
Best regards,
Swapin Team
4o
Voucher code use not explained
No instructions regarding how to use the voucher codes I was issued as a new customer were provided in advance, and no instructions exist on the website. As a result, none of the voucher codes in my account were applied to my transaction, costing me fees that I shouldn't have had to pay. Only after I enquired why a code had not been applied were the instructions for using voucher codes explained to me. This would have been a 5-star review if it weren't for that issue.
Edit following the response from Swapin: Each of the solutions you mention require your customers to make efforts to obtain information about using voucher codes in advance of completing a transaction. A far better solution would be to put the instructions for voucher code use directly on the Rewards page itself, or at least provide a link to the information on that page.
I also find it unusual that a voucher code cannot be entered during the transaction itself. As it stands your customers have to go to the Rewards page before initiating a transfer, know that they’re supposed to copy one of the voucher codes that appear on that page into a box there, then start the transaction in a different part of your website, and understand that the voucher code that was pasted in somewhere else will be applied.
Please fix all of this.
27 January 2025
Reply from Swapin
Dear Cameron,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with applying your voucher codes. We understand how frustrating it must have been, and we appreciate you bringing this to our attention.
To ensure a smoother experience for our customers, we provide multiple ways to find information about using voucher codes:
1. Chat: Our chatbot is designed to provide instant guidance on voucher usage, including direct links to relevant resources on our website.
2. Website Links: Detailed instructions can be found in our Help Center articles, such as Account FAQ (https://help.swapin.com/en/articles/161770-account-faq#h_de80f56e15) and Swapin Vouchers (https://help.swapin.com/en/articles/161748-swapin-vouchers).
3. Email Support: As confirmed in our records, our customer support team responded to your inquiry on January 27th at 9:47 AM with clear instructions on how to enter your voucher.
We regret any confusion caused during the process, as this information was indeed available to you at the time of your transaction through the above-mentioned channels. We are always striving to make our processes as clear and user-friendly as possible, and your feedback helps us identify areas where we can further improve.
In addition to the edited/added info: We appreciate you taking the time to share your thoughts on how we can improve the voucher code experience. Your suggestion to provide clearer instructions directly on the Rewards page—or at least a link to the relevant information—is a great idea, and we’ll certainly review how we can make this process more intuitive for our customers.
We understand your concerns about the current process of applying voucher codes. Our goal is always to provide a seamless and rewarding experience, and we acknowledge that there may be opportunities to simplify this further. We’ll take your feedback into account as we explore ways to improve the user journey.
If you have any further questions or need assistance, please don’t hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to serve you better in the future.
Warm regards,
Swapin Team
Reply from Swapin
Hello,
Thank you for your feedback!
We're delighted to hear that your payment was processed so quickly! Providing fast and reliable transactions is our top priority, and it’s great to know we met your expectations. If you ever need any assistance in the future, feel free to reach out—we’re always happy to help!
Thanks again for your support! 💙
Best,
Swapin Team
Reply from Swapin
Hi Tauri,
We’re so glad to hear your experience was quick and effortless! Making it easy to pay your invoice is exactly what we aim for. Thanks for sharing your feedback!
Best regards,
Swapin Team
For me the easiest and cheapest way to…
For me the easiest and cheapest way to transform crypto in to fiat directly in my bank account. And very fast also.
12 December 2024
Reply from Swapin
Hi Michael,
We’re delighted to hear that you found our service the easiest, fastest, and most affordable way to convert crypto to fiat. Your feedback means a lot to us!
Let us know if you ever need assistance.
Best regards,
Swapin Team
Holding payments hostage for KYC and closing accounts for ridiculous reasons
Swapin is so concerned with losing its financial license that they will go to great lengths to do unnecessary and invasive KYC and block businesses for ridiculous reasons to convince the authorities that they are doing enough. Like I see in another review on Trustpilot they commented “To keep it crystal clear, we are obliged by the regulator to ask additional questions. At least if we as a company want to save our license.“ There is a fine line here for how much KYC/AML is necessary versus what goes way over the line so extreme it just becomes absurd. Below, I share my story of what happened to one of my companies.
At first glance, Swapin looked like a great idea for us as a business to pay our supplier. They are marketed as the perfect solution for paying suppliers and bills in bank transfer with our cryptocurrency. We completed all their time-consuming KYC with full transparency and we were up-front about what our company sells. They approved our account. We were allowed to use the service for less than 2 years. While it was convenient when it worked, sometimes we would have issues, and it ended on a very bad note.
1. Their exchange rates are not truly locked even if you send within 30 minutes. When the next Bitcoin block took extra long, the exchange rate changed and we were required to send more.
2. They did not communicate that we needed to do further KYC and our account appeared verified and in good standing and they allowed us to make a transfer. However, the transfer was frozen (stuck in pending status) and held hostage.
3. We received a coupon as compensation but the amount became half because their faulty website updated the exchange rate when applying the coupon as the exchange rate increased.
4. I asked prior and they insisted that I can make the payment and use their service. The transfer became stuck in a pending state again and they admitted that the transfer could not be processed until the necessary documentation was done. Yet later contradicted themself by saying the transfer was not being held hostage.
5. We were asked unnecessary questions, like what our purpose of using them was that we already replied before, and for our annual accounts which are available to the public.
6. They required things we did not have like a service agreement with our supplier, a timestamped document outlining terms agreed with the supplier, or a screenshot of the account registration email that shows having agreed to the suppliers' terms.
7. “Could you please clarify what control measures you implement to verify the identity of your client (payer) and to determine the source and origin of the assets used in the transaction?” Like most retail businesses that sell to end consumers, we do not have to do that. Imagine buying some software from a website or some food from a grocery store and being required to show your passport and salary slips to allow you to complete your purchase.
8. This back and forth took 1 week while they were holding a part of the company's liquidity hostage and we were not able to pay for products from our supplier that we were going to resell to our end customers. We lost a lot of income during this process.
9. It took an additional 2 days before we received the refund and only after reminding them about it. To add insult to injury, they deducted the miner fee from the amount they refunded to us even though we had done nothing wrong and it was they who insisted we could use their service and make the transfer.
So if you are a business that sells anything to end customers (where you do not need to do stringent KYC) then do not use Swapin. This rules out almost all businesses from using Swapin. As absurd as it sounds, Swapin will reply below that they have to do this to not lose their license as a crypto exchange business registered at the Financial Intelligence Unit in Estonia. Having knowledge and experience in these laws myself, I am not buying this explanation.
2 December 2024
Unprompted review
Reply from Swapin
Hello Olav,
Thank you for your detailed feedback and for sharing your experience with Swapin. We take all customer feedback seriously and would like to address the points raised in your review.
At Swapin, we operate under strict regulatory frameworks, including Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements set by the Financial Intelligence Unit in Estonia. These regulations are essential to ensure the security of our platform, maintain compliance, and protect all parties involved in financial transactions.
We acknowledge your concerns about the extent of the compliance checks and the perceived inconvenience. However, as a regulated financial service provider, we are obligated to conduct thorough assessments to verify the source of funds, customer identity, and transaction purposes. This includes requesting additional documentation, especially when transactions involve larger amounts or new patterns emerge.
Regarding your specific concerns:
1. Exchange Rate Issues: While our exchange rates are fixed for 30 minutes, there was an issue with one particular coin at the time, which temporarily prevented you from completing the payment. Once the issue was resolved, you were able to finalize the transaction; however, by then, the exchange rate had increased.
Please note that you always had the option to exchange the coin from BCH to another cryptocurrency (e.g., BTC) or choose an alternative payment method to complete the SwapinPay transaction at a rate that was acceptable to you.
2. KYC Documentation Requests: Your feedback about duplicate and seemingly unnecessary questions is noted. However, these measures are not arbitrary but required to meet regulatory standards. For instance, requesting supplier agreements and details on transaction sources ensures adherence to compliance protocols.
3. Payment Delays: We sincerely apologize for the inconvenience caused by the delay in processing your payment and refund. While our team worked to resolve the matter as quickly as possible, the additional manual reviews were necessary to meet compliance requirements and were not something that could have been predicted before the transfer was initiated.
4. Risk Tolerance: The decision to close your account was made after a thorough review and risk assessment. While we understand that this might appear abrupt, this decision aligns with our internal policies and legal obligations, as outlined in our Terms of Service (Section 7.2.10).
5. Refund: The delay in issuing your refund was not intentional. We processed it promptly once all compliance steps were fulfilled
We are continually working to refine our processes to ensure they are efficient while still meeting the high standards of compliance required of us. Your feedback is invaluable in helping us identify areas where we can improve.
If you have any further questions or require additional clarification, we remain at your disposal. We regret that your experience did not meet expectations.
Best regards,
Swapin Team
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