I’m totally satisfied with my subscription, but i had some minor issues yesterday. I had booked the cheapest bike for the city but when i went to pick it up i realised it was too tall for me even thou... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The person was very professional and respectful. They solved my issue very quickly. I did not give 5 because i had to wait for an extra hour which was not convenient but it was very good otherwise
Company replied
incredible services within Swapfiets ... Staff always super friendly and appointments for service are available in next few days! I am using the electric bike and its really great! Thank you team Swap... See more
Company replied
The bikes are working good and of good quality for a moderate price. When the bike gets broken or stolen it's easy to get replacement withing a few days right at my doorstep. The personnel is usually... See more
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Company details
Written by the company
Swapfiets is 's werelds eerste ‘bicycle as a service’ bedrijf. Opgericht in 2014 in Nederland, groeide de scale-up snel uit tot een van de meest toonaangevende leveranciers van micromobiliteit in Europa met sinds september 2020 meer dan 220.000 leden in Nederland, Duitsland, België, Denemarken, Frankrijk en Italië. Het concept van Swapfiets is vrij eenvoudig: voor een maandelijks vast bedrag hebben Swapfiets-leden altijd een werkende fiets. En zijn er onverhoopt problemen, dan wordt de tweewieler binnen 48 uur gerepareerd of direct vervangen zonder extra kosten. Swapfiets is in Nederland beschikbaar in meer dan 25 steden.
Contact info
Netherlands
- support.nl@swapfiets.com
- swapfiets.nl
4.2
Great
4K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
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super efficient
28 February 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Novianti,
Thank you for the review!
We love to hear that you found our service super efficient.
Enjoy the ride.
Team Swapfiets
Very good service for a fair rate
I’ve been using swapfiets already for 6 years! And I’m very happy. Good bikes, I feel more safe regarding my bike being stolen and it’s súper easy to fix and swap my bike. Good Job!
1 March 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Irene,
Thank you for your incredible loyalty!
Wow, 6 years – that is amazing! We are so happy to hear that you feel safe and supported by our service. Here is to many more years of happy riding!
Enjoy the ride.
Team Swapfiets
Dear Swapfiets team,
Dear Swapfiets team,
I would like to share some feedback regarding my recent experience in one of your stores.
I have been a customer for two years, renting bikes with Swapfiets, and I have always had a good experience until yesterday. I went to change my regular bike for an electric one, expecting it to be a positive and smooth experience.
Unfortunately, I felt uncomfortable with the way I was treated by the staff member who assisted me. Because I do not speak Dutch, I felt judged and treated differently, as if I had done something wrong. The attitude felt cold and dismissive, which made the situation very unpleasant.
I also did not understand why so much personal information was requested, when my identity could easily be verified through my ID and my account history, showing that I have been a loyal customer for two years without any issues.
This should have been a positive experience, but instead I left feeling disappointed and unwelcome, as if coming to the store had been a mistake.
I am sharing this not to create conflict, but because I believe in good customer service and respectful treatment for all customers, regardless of language.
Thank you for taking the time to read my feedback.
Kind regards,
Lujan Geis
28 February 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Lujan,
Thank you for your detailed feedback and for being a loyal customer for the past two years.
We are sincerely sorry to hear that your experience upgrading to an e-bike left you feeling unwelcome and judged. We want everyone to feel at home at Swapfiets, regardless of the language they speak, and a cold or dismissive attitude is certainly not the standard we aim for.
Regarding the personal information: upgrading to an e-bike often involves a new contract or additional checks due to the higher value of the bike, even for existing members. However, this process should always be explained clearly and respectfully, and never in a way that makes you feel suspected or uncomfortable.
We take your comments about the staff's attitude very seriously. Could you please contact us directly via email with details about your visit? We would like to address this to ensure our service remains inclusive and friendly for everyone.
Best regards and our apologies for this experience,
Team Swapfiets
I got a new bike because the lock on my…
I got a new bike because the lock on my previous bike was broken, the employee didn’t even ask me if the height of the saddle was okay and the handle was extremely low compared to the saddle, so i had to come back. On top of that the front wheel was making sound so i went back for the new bike. When i got the new bike, they said our technician will be done in 5minutes. While i was biking in rain, my handle suddenly twisted to the left and felt the break was loose. I immediately went back and the employee said the handle was super loose and this is very dangerous and they should’ve checked it before they gave it to me, and same goes for the break. I was happy with swapfiets for the past 6 months but now im just disappointed
26 February 2026
Unprompted review
Reply from Swapfiets Nederland
Hi there,
Thank you for your honest review.
We are sincerely sorry to hear about this series of unfortunate events. While having to return for saddle adjustments or noise is annoying, sending you out with a loose handlebar and brake is absolutely unacceptable. You are completely right: this is dangerous, especially in the rain, and it falls far below the safety standards we promise.
We are relieved that nothing bad happened, but we fully understand why your confidence in us has been shaken after six good months. We will address this to ensure strict safety checks are performed before our bikes leaves the store.
We hope you will give us the chance to regain your trust.
Best regards.
Team Swapfiets
Rude and shady staff
Not the first time I noticed a HUGE difference in treatment between nationals and expats/immigrants in the stores. Please train your employees on not to show off their racism.
27 February 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Fernando,
Thank you for your feedback.
We are very sorry to hear that you feel you were treated differently. We want to be an inclusive company where everyone feels welcome and receives the same high level of service, regardless of their background. Discrimination has no place at Swapfiets.
We take this feedback very seriously. Could you please contact us via email with details about when and where this happened? We would like to investigate this matter.
Best regards.
Team Swapfiets
Fast and friendly service
25 February 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Imke,
Thank you for your review!
We are happy to hear that you experienced fast and friendly service.
Enjoy the ride.
Team Swapfiets
They was so kind and so fast
They was so kind and so fast. I got another bicycle so they solved my problem by a minute. I m so grateful
27 February 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Mariann,
Thank you for your heartwarming review.
We are so glad we could get you a fresh bicycle within a minute and get you back on your way!
Enjoy the ride.
Team Swapfiets
I'm so happy with my new bike!
The ordering process is so easy and convenient, especially for students.
I liked the options that are already on the bike, like the lights and the double chain lock.
100% recommended!
27 February 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Delara,
Thank you for your detailed review and the 100% recommendation!
We are glad to hear that the ordering process was easy for you and that you appreciate the safety features like the double lock and lights.
Enjoy the ride.
Team Swapfiets
Convenient
Flexibility, worry-free and good bikes. Have nothing to complain about my time with Swapfiets. It is very convenient!
28 February 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Rodrigo,
Thank you for your great review!
We are very happy to hear that your time with us has been worry-free and convenient. That is exactly what we aim for!
Enjoy the ride.
Team Swapfiets
Amazing
Amazing - always kind and fast service at the Stadionweg location :)
26 February 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Nenad,
Thank you for your amazing review!
We will definitely pass your compliments on to our team at the Stadionweg location – they will be thrilled to hear they are providing such kind and fast service.
Enjoy the ride.
Team Swapfiets
Reply from Swapfiets Nederland
Hi Norberto,
Thank you for your review!
We are happy to hear that you were pleased with our response.
Enjoy the ride.
Team Swapfiets
A positive review
People were very pleasent, kind, and they sucesfully fixed the problem in a very short time
25 February 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Matej,
Thank you for your wonderful review!
We are thrilled to hear that our team was pleasant and kind, and that they were able to successfully fix your bike in no time. Getting you back on the road quickly and with a smile is exactly what we aim for.
Enjoy the ride.
Team Swapfiets
It was very efficient
It was very efficient, the people found the problem directly and repaired it in 15m
25 February 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Tim,
Thank you for your fantastic review!
It is great to hear that our team was able to efficiently spot the problem and get your bike repaired in just 15 minutes. We always strive to provide quick and effective service so you can get back to your day without missing a beat.
Enjoy the ride.
Team Swapfiets
Reply from Swapfiets Nederland
Hi Emilka,
Thank you for your great review!
We are very happy to hear that you experienced great service with us.
Enjoy the ride.
Team Swapfiets
I lover the service pretty much and…
I lover the service pretty much and every time there is something wrong to the bike, you basically get the new one.
21 February 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Krissada,
Thank you for your great review!
We are thrilled to hear that you love our service so much. Making sure you are always on the move by quickly swapping your bike for a fresh one when something goes wrong is exactly the hassle-free experience we strive to provide!
Enjoy the ride.
Team Swapfiets
Easy and fast to set everything up
24 February 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Miguel,
Thank you for the great review!
We are thrilled to hear that getting everything set up was an easy and fast process for you. That is exactly the smooth start we aim for!
Enjoy the ride.
Team Swapfiets
Reply from Swapfiets Nederland
Hi Richard,
Thank you for your review!
We are very happy to hear that everything was good and that you had a positive experience with us.
Enjoy the ride.
Team Swapfiets
Always quick and friendly service
19 February 2026
Unprompted review
Reply from Swapfiets Nederland
Hi there,
Thank you for your fantastic review!
It is wonderful to hear that you consistently receive quick and friendly service from our team. We could not ask for better feedback!
Enjoy the ride.
Team Swapfiets
Nice experience on swapping my bike
It was on time as agreed, he was nice and also helped about my extra questions. Thanks
20 February 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Egemen,
Thank you for your wonderful review!
We are thrilled to hear that your appointment was right on time and that our colleague was able to help you out with all of your extra questions. We will be sure to pass your kind words along to him.
Enjoy the ride.
Team Swapfiets
Service was quick and clear and the…
Service was quick and clear and the Bike was as described
23 February 2026
Unprompted review
Reply from Swapfiets Nederland
Hi Marco,
Thank you for your fantastic review!
We are very happy to hear that you experienced quick and clear service, and that the bike met your expectations perfectly. That is exactly the seamless experience we strive to provide.
Enjoy the ride.
Team Swapfiets
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