Swansway Motor Group Reviews 8,367

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and genuinely enthusiastic, making the car-buying process pleasant and stress-free. Many appreciate the excellent service, highlighting the efficiency and ease of their overall experience, with no pushy sales tactics. The user experience is frequently described as smooth and straightforward, from initial inquiries to final handover. However, some customers also noted issues with the product, such as cars not being properly serviced before delivery or having missing parts. A few people were dissatisfied with customer service, citing instances of poor communication, unhelpful responses, or problems not being resolved effectively.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Many customers praise the helpfulness, professionalism, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the professional,... See more

Product

Consumers have mixed feelings about the product. Many reviewers express dissatisfaction with the quality of... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising helpful, professional, and... See more

User experience

Users describe positive interactions with the overall experience. Many customers found the process super... See more

Based on these reviews

Rated 4 out of 5 stars

Jabe was very professional and knowledgeable answered all questions and sorted small error on one side. Car immaculate inside and out. Jabe dealt with all paperwork very efficiently and such a love... See more

Company replied

Rated 4 out of 5 stars

Really good team and the sales rep Rachel did a fantastic job at running me through the vehicle specs. Communication was good throughout however pickup was delayed as the alloys had not been repaire... See more

Company replied

Rated 5 out of 5 stars

I had the pleasure of purchasing a Seal U from BYD Crewe. We were looked after very well by Henry who was polite and friendly, but also professional and knowledgeable, and after the sale was complete... See more

Company replied

Rated 5 out of 5 stars

I was happy with the service at Motor Match Chester because they are super friendly team. Very knowledgeable about their stock and can those niggling questions you have dispelling myths along the way... See more

Company replied

Rated 5 out of 5 stars

Bought a car recently from Chester Peugeot and the whole process was quick and straightforward. We were dealt with by Daniel Brotheron, who was helpful, answered our questions clearly, and talked us... See more

Company replied

Rated 5 out of 5 stars

After a bad experience with my last car dealers (Chorley group) What a refreshing insight to a company that made everything so transparent. I was looked after by Daniel Brotherton and sitting with... See more

Company replied

Rated 5 out of 5 stars

Super experience all round. Phill was excellent, he covered the admin really efficiently. Handover , extremely thorough Set up some of vehicle settings for me . Fully charged to get back to Nor... See more

Company replied

Rated 1 out of 5 stars

Car booked in 3 weeks in advance. Dropped off and confirmed for 1 day job. Then received a call in the afternoon to say 2 day job. On day 2 called mid afternoon to be told they are too busy so won'tb... See more

Company replied

Rated 1 out of 5 stars

Got a brand new Tayron on Xmas eve from Oldham and the hand over was basic to say the least, told to go online to find the car manual but the hand written vin number was wrong 3 numbers 222 was wrong... See more

Company replied

Rated 5 out of 5 stars

I'd recommend BYD Crewe to a friend because the service was absolutely brilliant. I'd been shopping around for some time. I really didn't expect the deal I was offered it amazed me at how cheap t... See more

Company replied

Rated 5 out of 5 stars

Great experience purchasing my car from Oldham Volkswagen. Had a fabulous sales executive Chris Mattimoe who walked me through the features of the car, helped with the paperwork, answered all question... See more

Company replied

Rated 5 out of 5 stars

I recently bought my new Sealion 7 from Swansway Motor Group in Crewe, and the service was fantastic from start to finish. The whole process was smooth, professional, and friendly. A special ment... See more

Company replied

Rated 5 out of 5 stars

Imogen was brilliant! Super friendly and informative from the start. We got a brilliant deal and SEAT went out of there was to accommodate. Imogen was really patient whilst we sorted everything out o... See more

Company replied

Rated 1 out of 5 stars

Purchased a diesel 5008 less than a year old. It is supposed to come with a 3 year warranty from new. My only issue is that the system no longer warns me of speed cameras. When I phoned to ask for ass... See more

Company replied

Rated 5 out of 5 stars

Chris at Wrexham was fantastic from start to finish. I approached Chris at Wrexham which is normally outside of my cachement area due to exceptionally long lead times on a new model. Wrexham had the e... See more

Company replied

Rated 5 out of 5 stars

I'd definitely recommend Swansway Honda Bolton. We have just bought a second hand car from them and received excellent service from Darren in the sales team. We live in Kent and had a lot of communic... See more

Company replied

Rated 5 out of 5 stars

Purchasing a vehicle can be very daunting at the very best of times. However, both Luke and Chris at Swansway Bolton were exceptionally helpful from pre to post purchase of the vehicle. They were extr... See more

Company replied

Rated 5 out of 5 stars

Very pleased with the polite and helpful service from the sales people Joe & Elliot. Nothing was too much. I have had numerous cars from Swansway Chester and have never had any problem with any aspect... See more

Company replied

Rated 1 out of 5 stars

Awful customer service skills!!,Saw a car on there website and wanted to purchase,just PX Value needed and finance figures..Didnt need to sell me the car!!!.. Would not converse by Email so that i... See more

Company replied

Rated 5 out of 5 stars

Emma is very thoughtful, kind and supportive. She explained everything about the differences between the cars we were looking at, really well, in an accessible way. She is professional and very frien... See more

Company replied

Rated 1 out of 5 stars

My Audi Q4 Etron was on charge overnight and when I went to the car in the morning I could not gain entry as the 12 V battery was completely flat. The car is only eight months old and done 5000 miles.... See more

Company replied

Rated 1 out of 5 stars

I had a very disappointing experience with Swansway Peugeot Chester. I placed an online deposit to reserve an approved used vehicle and received a formal confirmation. Based on this reservation, I... See more

Company replied

Rated 5 out of 5 stars

Stafford Audi staff were good because . From the first moment I enquired about the Q3 i was kept up to date , my questions where answered, and when I rang and Martin wasn't available I always got a ca... See more

Company replied

Rated 5 out of 5 stars

Stoke Audi were really helpful and I'd recommend them because they are very professional. I dealt with Mateusz and the service from start to end was impeccable. He kept me up to date throughout the pr... See more

Company replied

Rated 5 out of 5 stars

Like many people we find researching and then buying a car quite a challenging process... we decided to replace our previous SUV with an Audi Q5. Audi Stoke, although not the closest, seemed to have... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend the service I received from Crewe SEAT, Imogen was so helpful and patient and explained about the options and products available, after looking at a few cars and test drivin... See more

Company replied

Rated 5 out of 5 stars

I’ve always been a huge Audi fan, but Alex Samardzic at Crewe Audi turned that passion into a reality in record time. I was amazed that we managed to secure and finish the entire purchase of my id... See more

Company replied

Rated 5 out of 5 stars

All the staff at Stafford Audi were great to deal with & made the buying process a pleasure. Special thanks to Phoebe Cresswell who couldn't have been more helpful from sourcing the perfect vehicle to... See more

Company replied

Rated 5 out of 5 stars

I’ve been using Swansway Motor Group in Crewe for a few years and I’m always very happy with the results. The team is professional, efficient, and delivers excellent work every time. They always take... See more

Company replied

Rated 1 out of 5 stars

I decided to purchase a new key for my car so went to Audi Crewe. The experience when ordering and paying for the key was without any issues but when I went into Audi to have the key coded to my... See more

Company replied

Rated 4 out of 5 stars

Billy was great, I was a bit frustrated that a wall box was offered but then retracted, it's caveated to the max on the website so had no proof. I think we got a good deal overall but do feel a sense... See more

Company replied

Rated 1 out of 5 stars

I've had a very poor experience with this group after purchasing a VW Tiguan from the Wrexham garage, The salesman was good and has done all he can to rectify matters but the problems should no... See more

Company replied

Rated 5 out of 5 stars

Although I had to undo the deal, the people behind the scenes have done everything by the book. Thomas and Daniel have been excellent and although it pains me that we did not finalise the deal I canno... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I recently purchased an Audi A1 from Motor Match Stockport and the whole experience was excellent. From start to finish, the process was smooth and straightforward. The staff were ve... See more

Company replied

Rated 5 out of 5 stars

I have waited five weeks for my local BYD dealership to arrange to look at a problem. Swansway sorted it the next day, charged and washed the the car to boot. Excellent customer service. Sam and Katri... See more

Company replied

Rated 5 out of 5 stars

I'd definitely recommend BYD Stoke to friends and family because their customer service is excellent from initial enquiry through to purchase and drive away of new vehicle and a courtesy call a couple... See more

Company replied

Rated 1 out of 5 stars

From the outset, I was reassured by Darren via text message that the vehicle had a full-service history and that the gearbox had a valid service certificate. This reassurance was the... See more

Company replied

Rated 5 out of 5 stars

I’ll admit, I’m a fairly easy sell when it comes to cars. I know what I want and what I want to spend and Swansway Audi Blackburn have just made it super simple for the second time. Big thanks to Davi... See more

Company replied

Rated 5 out of 5 stars

My experience at BYD Stoke was cracking because it was really relaxed, there was no pushing to buy, Owen was friendly, pointing out the various positives of the models in the showroom. The cars were... See more

Company replied

Rated 5 out of 5 stars

Motor Match Bolton were great because ot was an effortless experience from start to finish, no pushy sales person trying to upsell any products, just quick and efficient. Would highly reccomend.

Company replied

Rated 5 out of 5 stars

Great experience from start to finish from a highly experienced and on-the-ball sales executive - Mark France. Couldn't recommend him and Stafford Land Rover more highly. Top job all round !

Company replied

Rated 5 out of 5 stars

Volkswagen Van Centre Lancashire staff were good because I had an extremely positive experience in dealing with them. Jake Shaw is an excellent young Trainee Salesman and he has a good way with cust... See more

Company replied

Rated 5 out of 5 stars

I went to Swansway Peugeot knowing what model I was interested in, I was greeted by the team but left to have a look around without being ambushed. And from asking for a key to have a look inside a ca... See more

Company replied

Rated 5 out of 5 stars

Swansway Chester Peugeot were really helpful and I'd recommend them because they were very knowledgeable and polite. I never felt pressured into purchasing a car or additional additional ons. Aftercar... See more

Company replied

Rated 5 out of 5 stars

Five-star experience at Oldham Volkswagen! Huge thanks to Joshua Conway (no, not family!) for a seamless handover. I was in and out quickly with no hanging around, which I really appreciated. Love the... See more

Company replied

Rated 5 out of 5 stars

Crewe Audi was a very pleasant place to do the exciting business of buying a car. But our pleasing experience began before our visit to the dealership, as Adam was so helpful in our various phone c... See more

Company replied

Rated 1 out of 5 stars

AVOID - Damage cars Car went in for MOT and Service in August along with a Wheel alignment. On completion of the work, I received my car back with a damaged Steering Wheel, and the w... See more

Company replied

Rated 5 out of 5 stars

Carlisle Audi provide friendly, professional, expert service throughout the whole process of buying a car. Great sales executive by the name of Luke made the whole process easy and stress free. He is... See more

Company replied

Rated 5 out of 5 stars

Kelly was the best help possible throughout the journey. I can’t recommend her enough, never pressuring, responding very quickly and extremely polite. Couldn’t have had a better journey with her.

Company replied

Rated 5 out of 5 stars

The prices were very competitive and the sales team very knowledgeable about the VW California we bought. Some places know the vans but not the camper side. Joshua was very helpful throughout the sale... See more

Company replied

Rated 5 out of 5 stars

This is the 4th VW vehicle bought from this dealership, and each time I have been delighted with the service and the vehicle.... The staff are particularly freindly and helpful ... I would have no h... See more

Company replied

Rated 5 out of 5 stars

Had a great interaction with Andy Poole at Stafford. Walked in for a test drive on Friday and Drove out in a new Q8 on Monday. He gave me a great price for my immaculate RS3 too. So great service in... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Repair Shop
  3. Car Accessories Store
  4. Car Service
  5. Tire Shop

About Swansway Motor Group

Written by the company

Hello, we're Swansway Motor Group. With over 50 years' experience in helping people find and service their vehicles.

As a family owned and run Motor Group it really matters to us what our customers think.

We're as passionate about giving great customer service as we are about motors.

Whether you're buying or servicing your first car, or your hundredth, we want to give you the same fantastic service every time!

Search Vehicles in Stock Get a Free Valuation Book a Service / MOT Search Motability Vehicles

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Make sure that your car was not a write off.....

I would strongly recommend that you do not purchase any second hand VW from a dealership without them confirming to you, in writing, that it has not been written off prior to the sale to you!!

I have always had VW cars since my very first car with all of them being purchased from the Crewe dealership. However, my latest experience has ensured that I shall never purchase another VW.

I purchased a Tiguan (preloved) from the Crewe dealership. From the outset there were a few issues which I thought were minor - the gear stick knob came off whilst i was driving, and the fuel gauge was always showing as 3/4 full despite having a full tank of fuel. The gear stick was an easy fix, however it became apparent that the fuel gauge issue was not.

The car went in 3 times to have the matter looked in to, each time I was assured when I picked it up that the matter was fixed. It was not. It also then took a further 6-8 weeks each time for the car to be able to be returned to the dealership for the matter to be looked in to.

On the 3rd and final time, the car was in the garage for 5 weeks, with no apparent way of fixing the issue. Whilst the car was in being 'fixed', the customer service levels were shocking - I was not actively kept up to date, and instead I had to call the dealership to find out what was going on. Everytime I called, I was provided with the response of 'they are still looking into it'.

Eventually, I told VW that I no longer wanted the car as I had lost faith in them and the car - there was still no solution to the issue found. It was at this point that I contacted an entirely different dealership, for a different brand of car. Within 5 minutes of being on the phone, they advised that the car I had purchased had been written off prior to me purchasing the same.

This had not been disclosed to me at all during the purchase process - I would not have bought the car.

When I advised VW of this matter, they 1) denied that this was the case and 2) told me that if i wanted to return the car to them then I owed them.

The matter was eventually resolved, however I had to get the finance company involved. It took over 3 months for the matter to be resolved.

18 March 2025
Unprompted review
Swansway Motor Group logo

Reply from Swansway Motor Group

Good Morning Natalie,

Thank you for your one-star review.

As a business, we conducted a Motor Check on the vehicle you purchased, and the results were all clear. At that time, there was no indication that it had been written off.
Due to your financing on the purchase, you would have needed to involve them when you decided that you had lost faith in the vehicle.
It was never our intention to have an unhappy customer, and during this process the Head of the business worked with you. We would like to sincerely apologise for your experience as a customer.
Sharon - Swansway Motor Group

Rated 5 out of 5 stars

Buy your car here!

I’ll admit, I’m a fairly easy sell when it comes to cars. I know what I want and what I want to spend and Swansway Audi Blackburn have just made it super simple for the second time. Big thanks to David Pirie for all his help and his support team. They’ve dragged me away from a lifetime of loyalty at Mercedes and have looked after me ever since. Great cars, competitive prices, friendly sales team and no tricks.

9 March 2026
Unprompted review
Swansway Motor Group logo

Reply from Swansway Motor Group

Thank you so much for taking the time to share your experience—it really means a lot to us!

It’s fantastic to hear that Blackburn Audi made the process of buying your car so simple for the second time. It is great to hear that David Pirie and the team were able to support you every step of the way. We’re especially pleased to have earned your trust after your loyalty to Mercedes.

Enjoy your new Audi, and we look forward to welcoming you back in the future!

Rated 1 out of 5 stars

I visited the Seat showroom today…

I visited the Seat showroom today because they were advertising a car I was keen to buy ! Not local by any means but I had purchased a VW T Roc from the same companies VW franchise .
Anyway business must be booming because the salesman I saw frankly couldn’t be bothered with me ! The car wasn’t at the dealership ! The end of our conversation I left .
Picking up my wife’s new car this weekend from Kelvin at Barlow Morors who was brilliant !

17 March 2026
Unprompted review
Swansway Motor Group logo

Reply from Swansway Motor Group

Good Morning Jonathan ,
Thank you for your review and we are naturally disappointed to read your feedback after having a positive experience at our VW franchise. If you would like to provide further details of your Customer journey we would gladly receive your feedback so we can better understand and help to improve . Our email address is caring@swanswaygarages.com.
Thank you so much for the business opportunity you gave us.
Sharon - Swansway Motor Group

Rated 5 out of 5 stars

Louis provided an excellent level of…

Louis provided an excellent level of service at the VW Centre. He was highly professional and took the time to explain everything in detail, ensuring that all information was clear and easy to understand. He also offered helpful advice, which we truly appreciated.
It is evident that Louis is a specialist who takes pride in his work and is perfectly suited to his role. We are very satisfied with the service we received. Thank you for your professionalism and support (Oldham).

13 March 2026
Unprompted review
Swansway Motor Group logo

Reply from Swansway Motor Group

Thank you, Inessa, for your wonderful feedback—we really appreciate you taking the time to share your experience.

It’s great to hear that Louis provided such an excellent level of service at our Volkswagen Centre in Oldham. Taking the time to explain everything clearly and offer helpful advice is so important when choosing from our range of new cars, used cars, and car finance options, so we’re delighted this made a difference to you.

Your comments about Louis’ professionalism and expertise truly reflect the standard we strive for at our Volkswagen Oldham site — he’ll be thrilled to hear them.

Thank you again for your kind recommendation, and we look forward to welcoming you back in the future.

Rated 1 out of 5 stars

Motor match chester…

Right from the very start felt rushed .definitely not explain to properly.nothing the salesman csaid was true .myself and partner felt very be littled ....arrived to collect the car was made to wait an hour and a half ..ignored .was sold an unsafe car that should not have left the garage ...had concerns before I left but was totally not listened to ..on way home got a clunking noise when braking ..phoned to complain next day ..shrugged off ..not taken seriously..one key fob was dead ...when they collected the car on the following Monday one wheel nut was missing on n/s front wheel .and the other 4 studs were hand tight ..could quite easily of been killed if wheel would of come off which it was very close to ..after they checked the brakes it turns out the front pads were cracked which they changed and was made to feel gratefull by the manager ..apparently this car had a fresh mot and completely checked .its been the most stressfull week of myself and my partners life .no confidence in motor match ...and still getting things wrong ..I would personally never recommend or purchase from this garage.1 star is too much .they don't deserve that

11 March 2026
Unprompted review
Swansway Motor Group logo

Reply from Swansway Motor Group

Good Morning Paul
Thank you for your review.
I welcomed the opportunity to personally speak with you on several occasions and assist in finalising the rectification and resolve. I trust the Audi parts arrived safely that were organised for you and that you can now start to enjoy this vehicle ownership. Your feedback has previously been shared with the Senior Management team and please keep my contact details if I can assist with anything in the future. Thank you again for our exchanges and for allowing me to assist as I appreciate this was not the start to vehicle ownership that either of us would have wished for. Elizabeth - Swansway Motor Group

Rated 5 out of 5 stars

New Car

I have just bought a new BYD from the crewe branch, Henry was the salesman and i cant praise him enough. He was a lovely young man, very patient and really helpful. Would definetly recommend both a BYD and Henry

2 March 2026
Unprompted review
Swansway Motor Group logo

Reply from Swansway Motor Group

Hello Denise, thank you for taking the time to leave this lovely 5 star review. We are delighted to hear about your great experience at BYD Crewe.

Rated 1 out of 5 stars

Bought from VW Oldham polo gti day of…

Bought from VW Oldham polo gti day of collection salesman Jonathan told me 2 tyres will need changing said they will put midrange tyres on drove home 120 miles car felt noisy and jittery had tyres checked and found they put cheap Chinese mud and snow tyres on and they were very under inflated, called them and they did the normal main dealer thing and fobbed me off, i paid for a premium car brand so didnt expect them putting the cheapest nastiest tyres on absolutely disappointed and disgusted in them acting like a back street dodgy car trader and will now cost me to replace them. A warning to all future customers to be very careful when buying from them.

19 February 2026
Unprompted review
Swansway Motor Group logo

Reply from Swansway Motor Group

Good Afternoon Az, Thank you for your review .

We have contacted Senior management and they have confirmed that the Polo GTI required 2 tyres as part of the preparation to meet Used Approved Standards . They replace the tyres with all season mid range tyres .
We trust you are enjoying your new Polo, Thank you so much for your business
Sharon - Swansway Motor Group

Rated 1 out of 5 stars

Awful customer service skills!!,Saw a…

Awful customer service skills!!,Saw a car on there website and wanted to purchase,just PX Value needed and finance figures..Didnt need to sell me the car!!!..
Would not converse by Email so that i had everything in print...."Lost Sale"....Plenty of other dealers around.

26 February 2026
Unprompted review
Swansway Motor Group logo

Reply from Swansway Motor Group

Good Afternoon Mr Clegg,

Thank you for your feedback. At the moment, we are unable to identify you, which makes it difficult for us to address your concerns. If you would like us to investigate the issues you've mentioned, please send some details to caring@swanswaygarages.com. This will allow us to look more closely into your comments.
Sharon - Swansway Motor Group

Rated 5 out of 5 stars

Excellent service and repair job!

Excellent experience from start to finish with their accident repair centre in Crewe. From the initial phone call they were really helpful, professional and explained the process from start to finish.

They collected my car, delivered a courtesy car, dealt with the insurer directly (despite my insurer originally preferring me to use one of their providers), they repaired the car in half the time they originally quoted and delivered it back to me fully valeted, all without costing me penny other than my insurance excess. The main benefit is that they only use Jaguar approved parts, which keeps my Jaguar Warranty valid.

The repair job is amazing and far better than I was expecting, you'd never know the car had been in an accident and the paint match is unbelievable. I would highly recommend Swansway Accident Repair Centre in Crewe if you are ever unlucky enough to be in an accident.

20 February 2026
Unprompted review
Swansway Motor Group logo

Reply from Swansway Motor Group

Hello Leon, thank you for taking the time to leave this lovely 5 star review! We are delighted to hear about your great experience.

Rated 1 out of 5 stars

Motor Match Stockport - Not compliant with customer rights act 2015

I purchased a vehicle from Motor Match Stockport in good faith, expecting it to be of satisfactory quality and properly inspected prior to sale. Unfortunately, shortly after purchase, a number of faults became apparent that should reasonably have been identified during the dealer’s preparation and inspection process.

When I raised these issues, a manager had stepped in to deal with my complaint and I was directed to pursue repairs through an external warranty provider rather than the dealership addressing the matter directly. Expected to pay for diagnostic charges. A warranty is an optional product and does not replace a supplying dealer’s responsibilities and my statutory rights that I am expected to receive by law. I have since had to spend considerable time following up, requesting proper acknowledgement of the issues, and asking for documentation. I was later told that the fees would be covered in the form of a good will gesture on this occasion.

This has made what should have been a straightforward aftersales process far more stressful and time-consuming than necessary. I am still seeking a resolution based on the dealer’s obligations to perform the one time repair that is my statutory right. I would like this to an opportunity for Swansway to step in and deal with this complaint directly as I have already included Black Horse and Swansway in the email threads.

I hope the business reflects on this experience and improves how post-sale concerns are handled, as customers should not have to push this hard simply to have legitimate issues reviewed properly.

20 February 2026
Unprompted review
Swansway Motor Group logo

Reply from Swansway Motor Group

Good Afternoon Mr Khan , Thank you for your review . We believe that the dealership and Head Office are currently working with you . Your vehicle has been into the workshop and we have sent you a report and also the the paperwork from point of sale inspections.
Thank you for your patience during this time .
Sharon - Swansway Motor Group

Rated 5 out of 5 stars

Another happy customer

Very pleased with the polite and helpful service from the sales people Joe & Elliot. Nothing was too much. I have had numerous cars from Swansway Chester and have never had any problem with any aspect regarding my vehicles.

16 February 2026
Unprompted review
Swansway Motor Group logo

Reply from Swansway Motor Group

Hello Alexander, thank you for taking the time to leave this lovely 5 star review.

Rated 5 out of 5 stars

Excellent service at BYD Crewe

I had the pleasure of purchasing a Seal U from BYD Crewe. We were looked after very well by Henry who was polite and friendly, but also professional and knowledgeable, and after the sale was complete he went out of his way to ensure we were happy and comfortable in our new car, which was appreciated. I felt the inevitable negotiations on trade-ins etc. were honest and fair, and I left feeling like I'd had a good deal.
Thanks to all at BYD Crewe for a smooth and pleasant experience.

17 February 2026
Unprompted review
Swansway Motor Group logo

Reply from Swansway Motor Group

Hello Peter, thank you for taking the time to leave this lovely 5 star review. We are delighted to hear about your great experience with BYD Crewe and we wish you many happy miles in your new car.

Rated 5 out of 5 stars

from me calling stafford landrover i…

from me calling stafford landrover i got Aaran the sales man.i told him i was interested in a discovery i was spoilled for choice.i changed my mind three times and ended up gettin a velar.Aaran mad everything easy....THANKS...HAPPY CUSTERMER,,,,

14 February 2026
Unprompted review
Swansway Motor Group logo

Reply from Swansway Motor Group

Hello Carl, thank you for taking the time to leave this lovely 5 star review.

Rated 5 out of 5 stars

The staff at Oldham Volkswagen were…

The staff at Oldham Volkswagen were good because they were friendly and efficient.

17 February 2026
Unprompted review
Swansway Motor Group logo

Reply from Swansway Motor Group

Hello, thank you for taking the time to leave this lovely 5 star review.

Rated 5 out of 5 stars

I was happy with the service at Motor…

I was happy with the service at Motor Match Chester because they are super friendly team. Very knowledgeable about their stock and can those niggling questions you have dispelling myths along the way too (e.g. second hand electric cars). No pushy sales tactics, just genuine enthusiasm for their craft and allow the customer time to reflect. Really really appreciate their help in buying my car.

12 February 2026
Unprompted review
Swansway Motor Group logo

Reply from Swansway Motor Group

Hello, thank you for taking the time to leave this lovely 5 star review. We are delighted to hear about your great experience with Motor Match Chester and we wish you many happy miles in your new car.

Rated 5 out of 5 stars

Super experience all round

Super experience all round.
Phill was excellent, he covered the admin really efficiently.
Handover , extremely thorough
Set up some of vehicle settings for me . Fully charged to get back to Norfolk and Id Buzz is simply superb 👌

10 February 2026
Unprompted review
Swansway Motor Group logo

Reply from Swansway Motor Group

Hello Paul, thank you for taking the time to leave this lovely 5 star review! We are delighted to hear about your great experience.

Rated 4 out of 5 stars

Billy was great

Billy was great, I was a bit frustrated that a wall box was offered but then retracted, it's caveated to the max on the website so had no proof. I think we got a good deal overall but do feel a sense of loss with this

9 February 2026
Unprompted review
Swansway Motor Group logo

Reply from Swansway Motor Group

Hello Nicholas, thank you for taking the time to leave this review and valuable feedback.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look