I placed my first order at Swanson, the order came quick and no problems. BUT in my parcel they had send me a big PLASTIC cup, with PLASTIC lid and a PLASTIC straw, containing a silly sample of some e... See more
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AVOID!! Same as other peoples experiences below, estimated delivery was 8th November to 30 November, never arrived. Had an automated email saying to wait another 7 days due to covid. Still no item... See more
Company replied
Updated 1.5 months later: I have waited 3.5 months, and finally my order has been delivered! Original review follows: I'm still waiting for my order SWO-742554-3521EN-NL to be delivered. It's been 2... See more
Not received product. Several emails sent but no response from Swanson just an automated msg. Apparently the package was shipped on 15/07/2020. Using covid as an excuse in the fake response msg. Web... See more
Company replied
Company details
Information provided by various external sources
We’ve been developing targeted nutritional formulas since 1969, to share the best possible health and value with our friends and families around the world.
Contact info
Floor 1 Liberation Station, Esplanade, St Helier, JE2 3AS, Jersey C.I., United Kingdom
- 029 2009 8171
- info@swanson.co.uk
- swanson.co.uk
2.0
Poor
483 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Placed order on the 4th August 2020
Placed order on the 4th August 2020. Nothing received and was refunded by PayPal 30th October 2020.
30 September 2020
Unprompted review
Reply from Swanson UK & Europe
Dear Valued Swanson Customers,
We truly apologize for the inconvenience and the problems encountered when ordering through www.Swanson.co.uk.
We would like to inform you of the following:
As of Jan 1, 2021, at the direction of Swanson Health Products, Inc. (US), Swanson Health Products Europe (an official distributor of Swanson Health Products) assumed management of the domain, www.Swanson.co.uk. Swanson Health Products (US) removed prior management of Swanson.co.uk due to continuous customer complaints and non-compliance with Swanson (US) customer service values. As a result of the change, we can guarantee all of the European and UK orders/ shipments will be sent within Europe and will be delivered in 2-3 business days by DHL Express.
Swanson Health Products Europe is committed to customer service and will work to solve any open issues created from orders previously issued through www.Swanson.co.uk. Please feel free to contact us anytime on our live chat support or email us at info@swansoneurope.com .
We will take immediate action to solve every case.
We truly appreciate your understanding!
Regards
Swanson Europe Team
Missing package
I have ordered a product on 9th of july and the package still hasent arrived and today is 30th of september already. I have sent them an email on which they responded within a day, but the second mail i have sent was ignored. Still waiting for my parcel, dont know where my money is so.... 1/5
30 September 2020
Unprompted review
Reply from Swanson UK & Europe
Dear Valued Swanson Customers,
We truly apologize for the inconvenience and the problems encountered when ordering through www.Swanson.co.uk.
We would like to inform you of the following:
As of Jan 1, 2021, at the direction of Swanson Health Products, Inc. (US), Swanson Health Products Europe (an official distributor of Swanson Health Products) assumed management of the domain, www.Swanson.co.uk. Swanson Health Products (US) removed prior management of Swanson.co.uk due to continuous customer complaints and non-compliance with Swanson (US) customer service values. As a result of the change, we can guarantee all of the European and UK orders/ shipments will be sent within Europe and will be delivered in 2-3 business days by DHL Express.
Swanson Health Products Europe is committed to customer service and will work to solve any open issues created from orders previously issued through www.Swanson.co.uk. Please feel free to contact us anytime on our live chat support or email us at info@swansoneurope.com .
We will take immediate action to solve every case.
We truly appreciate your understanding!
Regards
Swanson Europe Team
I have never received good
I have never received good. Tried to contact the company and except automated email there is no response. Customer service line doesn’t work ( the message is to call between Mon-Fri in certain hours) and when I called within stated goes it says it’s closed.
Simply unacceptable.
28 September 2020
Unprompted review
Reply from Swanson UK & Europe
Dear Valued Swanson Customers,
We truly apologize for the inconvenience and the problems encountered when ordering through www.Swanson.co.uk.
We would like to inform you of the following:
As of Jan 1, 2021, at the direction of Swanson Health Products, Inc. (US), Swanson Health Products Europe (an official distributor of Swanson Health Products) assumed management of the domain, www.Swanson.co.uk. Swanson Health Products (US) removed prior management of Swanson.co.uk due to continuous customer complaints and non-compliance with Swanson (US) customer service values. As a result of the change, we can guarantee all of the European and UK orders/ shipments will be sent within Europe and will be delivered in 2-3 business days by DHL Express.
Swanson Health Products Europe is committed to customer service and will work to solve any open issues created from orders previously issued through www.Swanson.co.uk. Please feel free to contact us anytime on our live chat support or email us at info@swansoneurope.com .
We will take immediate action to solve every case.
We truly appreciate your understanding!
Regards
Swanson Europe Team
I haven't received my package.
I haven't received my package.
This is a scam site. Incompetent and untrustful domain. Zero point from me because I had terrible experience.
26 September 2020
Unprompted review
Reply from Swanson UK & Europe
Dear Valued Swanson Customers,
We truly apologize for the inconvenience and the problems encountered when ordering through www.Swanson.co.uk.
We would like to inform you of the following:
As of Jan 1, 2021, at the direction of Swanson Health Products, Inc. (US), Swanson Health Products Europe (an official distributor of Swanson Health Products) assumed management of the domain, www.Swanson.co.uk. Swanson Health Products (US) removed prior management of Swanson.co.uk due to continuous customer complaints and non-compliance with Swanson (US) customer service values. As a result of the change, we can guarantee all of the European and UK orders/ shipments will be sent within Europe and will be delivered in 2-3 business days by DHL Express.
Swanson Health Products Europe is committed to customer service and will work to solve any open issues created from orders previously issued through www.Swanson.co.uk. Please feel free to contact us anytime on our live chat support or email us at info@swansoneurope.com .
We will take immediate action to solve every case.
We truly appreciate your understanding!
Regards
Swanson Europe Team
No order delivery No response from the company
I've never received my order. Order was placed two months ago and company sends auto-responce to all inquiries regarding the order status/issue. No actual customers support service. Sent multiple emails with no response.
26 September 2020
Unprompted review
Reply from Swanson UK & Europe
Dear Valued Swanson Customers,
We truly apologize for the inconvenience and the problems encountered when ordering through www.Swanson.co.uk.
We would like to inform you of the following:
As of Jan 1, 2021, at the direction of Swanson Health Products, Inc. (US), Swanson Health Products Europe (an official distributor of Swanson Health Products) assumed management of the domain, www.Swanson.co.uk. Swanson Health Products (US) removed prior management of Swanson.co.uk due to continuous customer complaints and non-compliance with Swanson (US) customer service values. As a result of the change, we can guarantee all of the European and UK orders/ shipments will be sent within Europe and will be delivered in 2-3 business days by DHL Express.
Swanson Health Products Europe is committed to customer service and will work to solve any open issues created from orders previously issued through www.Swanson.co.uk. Please feel free to contact us anytime on our live chat support or email us at info@swansoneurope.com .
We will take immediate action to solve every case.
We truly appreciate your understanding!
Regards
Swanson Europe Team
I've been dealing with Swanson for…
I've been dealing with Swanson for years, so the fact that I still havn't
received my last order is probably down to a combination of Post/Courier/
COVID-19. If it ever turns up I will let you know. As it hasn't so far then a refund would be nice.
26 September 2020
Unprompted review
Reply from Swanson UK & Europe
Dear Valued Swanson Customers,
We truly apologize for the inconvenience and the problems encountered when ordering through www.Swanson.co.uk.
We would like to inform you of the following:
As of Jan 1, 2021, at the direction of Swanson Health Products, Inc. (US), Swanson Health Products Europe (an official distributor of Swanson Health Products) assumed management of the domain, www.Swanson.co.uk. Swanson Health Products (US) removed prior management of Swanson.co.uk due to continuous customer complaints and non-compliance with Swanson (US) customer service values. As a result of the change, we can guarantee all of the European and UK orders/ shipments will be sent within Europe and will be delivered in 2-3 business days by DHL Express.
Swanson Health Products Europe is committed to customer service and will work to solve any open issues created from orders previously issued through www.Swanson.co.uk. Please feel free to contact us anytime on our live chat support or email us at info@swansoneurope.com .
We will take immediate action to solve every case.
We truly appreciate your understanding!
Regards
Swanson Europe Team
I ordered on the 29 July and I still…
I ordered on the 29 July and I still haven't received my order. Worst service ever. I have emailed several times but just get an automated reply. No answer to phone calls either. I believe this is a scam company. DO NOT BUY FROM THIS COMPANY.
26 September 2020
Unprompted review
Reply from Swanson UK & Europe
Dear Valued Swanson Customers,
We truly apologize for the inconvenience and the problems encountered when ordering through www.Swanson.co.uk.
We would like to inform you of the following:
As of Jan 1, 2021, at the direction of Swanson Health Products, Inc. (US), Swanson Health Products Europe (an official distributor of Swanson Health Products) assumed management of the domain, www.Swanson.co.uk. Swanson Health Products (US) removed prior management of Swanson.co.uk due to continuous customer complaints and non-compliance with Swanson (US) customer service values. As a result of the change, we can guarantee all of the European and UK orders/ shipments will be sent within Europe and will be delivered in 2-3 business days by DHL Express.
Swanson Health Products Europe is committed to customer service and will work to solve any open issues created from orders previously issued through www.Swanson.co.uk. Please feel free to contact us anytime on our live chat support or email us at info@swansoneurope.com .
We will take immediate action to solve every case.
We truly appreciate your understanding!
Regards
Swanson Europe Team
WHERE ARE MY POLLEN CAPSULES?
Waited, waited, waited... Then received an incomplete order.
Where is my POLLEN????
21 September 2020
Unprompted review
Reply from Swanson UK & Europe
Dear Valued Swanson Customers,
We truly apologize for the inconvenience and the problems encountered when ordering through www.Swanson.co.uk.
We would like to inform you of the following:
As of Jan 1, 2021, at the direction of Swanson Health Products, Inc. (US), Swanson Health Products Europe (an official distributor of Swanson Health Products) assumed management of the domain, www.Swanson.co.uk. Swanson Health Products (US) removed prior management of Swanson.co.uk due to continuous customer complaints and non-compliance with Swanson (US) customer service values. As a result of the change, we can guarantee all of the European and UK orders/ shipments will be sent within Europe and will be delivered in 2-3 business days by DHL Express.
Swanson Health Products Europe is committed to customer service and will work to solve any open issues created from orders previously issued through www.Swanson.co.uk. Please feel free to contact us anytime on our live chat support or email us at info@swansoneurope.com .
We will take immediate action to solve every case.
We truly appreciate your understanding!
Regards
Swanson Europe Team
No package I lost my money
No package I lost my money and no answer for my messages. Beware this company, in my opinion they steal money. Not too long ago I did order in Swanson Europe and was no problems and package was on time but Swanson Uk is different company just symilar name.
18 September 2020
Unprompted review
Reply from Swanson UK & Europe
Dear Valued Swanson Customers,
We truly apologize for the inconvenience and the problems encountered when ordering through www.Swanson.co.uk.
We would like to inform you of the following:
As of Jan 1, 2021, at the direction of Swanson Health Products, Inc. (US), Swanson Health Products Europe (an official distributor of Swanson Health Products) assumed management of the domain, www.Swanson.co.uk. Swanson Health Products (US) removed prior management of Swanson.co.uk due to continuous customer complaints and non-compliance with Swanson (US) customer service values. As a result of the change, we can guarantee all of the European and UK orders/ shipments will be sent within Europe and will be delivered in 2-3 business days by DHL Express.
Swanson Health Products Europe is committed to customer service and will work to solve any open issues created from orders previously issued through www.Swanson.co.uk. Please feel free to contact us anytime on our live chat support or email us at info@swansoneurope.com .
We will take immediate action to solve every case.
We truly appreciate your understanding!
Regards
Swanson Europe Team
no one answered
17 September 2020
Unprompted review
Reply from Swanson UK & Europe
Dear Valued Swanson Customers,
We truly apologize for the inconvenience and the problems encountered when ordering through www.Swanson.co.uk.
We would like to inform you of the following:
As of Jan 1, 2021, at the direction of Swanson Health Products, Inc. (US), Swanson Health Products Europe (an official distributor of Swanson Health Products) assumed management of the domain, www.Swanson.co.uk. Swanson Health Products (US) removed prior management of Swanson.co.uk due to continuous customer complaints and non-compliance with Swanson (US) customer service values. As a result of the change, we can guarantee all of the European and UK orders/ shipments will be sent within Europe and will be delivered in 2-3 business days by DHL Express.
Swanson Health Products Europe is committed to customer service and will work to solve any open issues created from orders previously issued through www.Swanson.co.uk. Please feel free to contact us anytime on our live chat support or email us at info@swansoneurope.com .
We will take immediate action to solve every case.
We truly appreciate your understanding!
Regards
Swanson Europe Team
excellent company
The product arrived intact, but a little late. However, I am satisfied with the purchase.
17 September 2020
Unprompted review
Reply from Swanson UK & Europe
Hello Emiliano. We are very sorry to hear your order has not yet arrived with you. Increased demand for health products, reduced warehouse staff availability (due to illness or self-isolation) and extended postal processing/transit times have culminated in an overall increase in delivery times which has in turn caused a huge spike in customer enquiries. We have contacted you separately by email to provide further information on the status of your order. Kind regards, Swanson.co.uk Customer Services.
I ordered a year's supply of black…
I ordered a year's supply of black cohosh on 20/07/2020 ,was emailed to say my order had been dispatched on 01/08/2020 . As yet it has not arrived and despite me emailing many times I get the same automated message back. I know we live in uncertain times and life is difficult but ....I should have received my order by now . I've asked for a full refund - I await a reply !
16 September 2020
Unprompted review
Reply from Swanson UK & Europe
Dear Valued Swanson Customers,
We truly apologize for the inconvenience and the problems encountered when ordering through www.Swanson.co.uk.
We would like to inform you of the following:
As of Jan 1, 2021, at the direction of Swanson Health Products, Inc. (US), Swanson Health Products Europe (an official distributor of Swanson Health Products) assumed management of the domain, www.Swanson.co.uk. Swanson Health Products (US) removed prior management of Swanson.co.uk due to continuous customer complaints and non-compliance with Swanson (US) customer service values. As a result of the change, we can guarantee all of the European and UK orders/ shipments will be sent within Europe and will be delivered in 2-3 business days by DHL Express.
Swanson Health Products Europe is committed to customer service and will work to solve any open issues created from orders previously issued through www.Swanson.co.uk. Please feel free to contact us anytime on our live chat support or email us at info@swansoneurope.com .
We will take immediate action to solve every case.
We truly appreciate your understanding!
Regards
Swanson Europe Team
3 months later still not received !
3 months later still not received my item
I have sent 2 emails that I get responded by an automated service
No idea if I will ever receive my item I have gave extra time due to the pandemic I think over 3 months is very long !
15 September 2020
Unprompted review
Reply from Swanson UK & Europe
Dear Valued Swanson Customers,
We truly apologize for the inconvenience and the problems encountered when ordering through www.Swanson.co.uk.
We would like to inform you of the following:
As of Jan 1, 2021, at the direction of Swanson Health Products, Inc. (US), Swanson Health Products Europe (an official distributor of Swanson Health Products) assumed management of the domain, www.Swanson.co.uk. Swanson Health Products (US) removed prior management of Swanson.co.uk due to continuous customer complaints and non-compliance with Swanson (US) customer service values. As a result of the change, we can guarantee all of the European and UK orders/ shipments will be sent within Europe and will be delivered in 2-3 business days by DHL Express.
Swanson Health Products Europe is committed to customer service and will work to solve any open issues created from orders previously issued through www.Swanson.co.uk. Please feel free to contact us anytime on our live chat support or email us at info@swansoneurope.com .
We will take immediate action to solve every case.
We truly appreciate your understanding!
Regards
Swanson Europe Team
i ordered 3 month ego
i ordered 3 month ego, payment was taken but unfortunately I never recieved my order.
14 September 2020
Unprompted review
Reply from Swanson UK & Europe
Dear Valued Swanson Customers,
We truly apologize for the inconvenience and the problems encountered when ordering through www.Swanson.co.uk.
We would like to inform you of the following:
As of Jan 1, 2021, at the direction of Swanson Health Products, Inc. (US), Swanson Health Products Europe (an official distributor of Swanson Health Products) assumed management of the domain, www.Swanson.co.uk. Swanson Health Products (US) removed prior management of Swanson.co.uk due to continuous customer complaints and non-compliance with Swanson (US) customer service values. As a result of the change, we can guarantee all of the European and UK orders/ shipments will be sent within Europe and will be delivered in 2-3 business days by DHL Express.
Swanson Health Products Europe is committed to customer service and will work to solve any open issues created from orders previously issued through www.Swanson.co.uk. Please feel free to contact us anytime on our live chat support or email us at info@swansoneurope.com .
We will take immediate action to solve every case.
We truly appreciate your understanding!
Regards
Swanson Europe Team
Been waiting over 9 weeks for my order…
Been waiting over 9 weeks for my order to arrive. Complained twice on website, got a copy/paste reply that COVID is slowing down my order. We are all dealing with COVID, I’ve been patient, but no one else online takes 9 weeks to deliver an item labelled as ‘in stock’ on the website. I fully expect a similar ‘we’re dealing with COVID’ response under this.
13 September 2020
Unprompted review
Reply from Swanson UK & Europe
Dear Valued Swanson Customers,
We truly apologize for the inconvenience and the problems encountered when ordering through www.Swanson.co.uk.
We would like to inform you of the following:
As of Jan 1, 2021, at the direction of Swanson Health Products, Inc. (US), Swanson Health Products Europe (an official distributor of Swanson Health Products) assumed management of the domain, www.Swanson.co.uk. Swanson Health Products (US) removed prior management of Swanson.co.uk due to continuous customer complaints and non-compliance with Swanson (US) customer service values. As a result of the change, we can guarantee all of the European and UK orders/ shipments will be sent within Europe and will be delivered in 2-3 business days by DHL Express.
Swanson Health Products Europe is committed to customer service and will work to solve any open issues created from orders previously issued through www.Swanson.co.uk. Please feel free to contact us anytime on our live chat support or email us at info@swansoneurope.com .
We will take immediate action to solve every case.
We truly appreciate your understanding!
Regards
Swanson Europe Team
Reply from Swanson UK & Europe
Dear Valued Swanson Customers,
We truly apologize for the inconvenience and the problems encountered when ordering through www.Swanson.co.uk.
We would like to inform you of the following:
As of Jan 1, 2021, at the direction of Swanson Health Products, Inc. (US), Swanson Health Products Europe (an official distributor of Swanson Health Products) assumed management of the domain, www.Swanson.co.uk. Swanson Health Products (US) removed prior management of Swanson.co.uk due to continuous customer complaints and non-compliance with Swanson (US) customer service values. As a result of the change, we can guarantee all of the European and UK orders/ shipments will be sent within Europe and will be delivered in 2-3 business days by DHL Express.
Swanson Health Products Europe is committed to customer service and will work to solve any open issues created from orders previously issued through www.Swanson.co.uk. Please feel free to contact us anytime on our live chat support or email us at info@swansoneurope.com .
We will take immediate action to solve every case.
We truly appreciate your understanding!
Regards
Swanson Europe Team
The worst service I have had in years
I ordered on 19th July and was told it had been despatched on 1st August. No goods delivered by mid August. I emailed and they said delivery by 28th August. We are now 12th September and still no delivery. You have had £35 of my money for two months and still no goods. If I ever get my delivery or a refund out of you, I will NEVER BUY ANYTHING FROM YOU AGAIN. Totally unacceptable.
12 September 2020
Unprompted review
Reply from Swanson UK & Europe
Dear Valued Swanson Customers,
We truly apologize for the inconvenience and the problems encountered when ordering through www.Swanson.co.uk.
We would like to inform you of the following:
As of Jan 1, 2021, at the direction of Swanson Health Products, Inc. (US), Swanson Health Products Europe (an official distributor of Swanson Health Products) assumed management of the domain, www.Swanson.co.uk. Swanson Health Products (US) removed prior management of Swanson.co.uk due to continuous customer complaints and non-compliance with Swanson (US) customer service values. As a result of the change, we can guarantee all of the European and UK orders/ shipments will be sent within Europe and will be delivered in 2-3 business days by DHL Express.
Swanson Health Products Europe is committed to customer service and will work to solve any open issues created from orders previously issued through www.Swanson.co.uk. Please feel free to contact us anytime on our live chat support or email us at info@swansoneurope.com .
We will take immediate action to solve every case.
We truly appreciate your understanding!
Regards
Swanson Europe Team
I have still not received my product…
I have still not received my product !!!!!
10 September 2020
Unprompted review
Reply from Swanson UK & Europe
Dear Valued Swanson Customers,
We truly apologize for the inconvenience and the problems encountered when ordering through www.Swanson.co.uk.
We would like to inform you of the following:
As of Jan 1, 2021, at the direction of Swanson Health Products, Inc. (US), Swanson Health Products Europe (an official distributor of Swanson Health Products) assumed management of the domain, www.Swanson.co.uk. Swanson Health Products (US) removed prior management of Swanson.co.uk due to continuous customer complaints and non-compliance with Swanson (US) customer service values. As a result of the change, we can guarantee all of the European and UK orders/ shipments will be sent within Europe and will be delivered in 2-3 business days by DHL Express.
Swanson Health Products Europe is committed to customer service and will work to solve any open issues created from orders previously issued through www.Swanson.co.uk. Please feel free to contact us anytime on our live chat support or email us at info@swansoneurope.com .
We will take immediate action to solve every case.
We truly appreciate your understanding!
Regards
Swanson Europe Team
For first time I met so HORRIBLE…
For first time I met so HORRIBLE seller!!!!!!!!
They are selling products that they are not have in stock! After you are waiting indefinitely time till they have it and after send it to you. Every time you asking them what happened- you receive just different reasons for their so long delay -kidding you! Because not responsibility at all. The person who answer you- just justisies themselves. Nothing about the truth. He is hiding back of the big name of the company.
HORRIBLE MANAGEMENT!!!
They gave me date when they were sent my order and I never received it. It is not possible to disappear. I believe they never sent it.
8 September 2020
Unprompted review
Reply from Swanson UK & Europe
Dear Valued Swanson Customers,
We truly apologize for the inconvenience and the problems encountered when ordering through www.Swanson.co.uk.
We would like to inform you of the following:
As of Jan 1, 2021, at the direction of Swanson Health Products, Inc. (US), Swanson Health Products Europe (an official distributor of Swanson Health Products) assumed management of the domain, www.Swanson.co.uk. Swanson Health Products (US) removed prior management of Swanson.co.uk due to continuous customer complaints and non-compliance with Swanson (US) customer service values. As a result of the change, we can guarantee all of the European and UK orders/ shipments will be sent within Europe and will be delivered in 2-3 business days by DHL Express.
Swanson Health Products Europe is committed to customer service and will work to solve any open issues created from orders previously issued through www.Swanson.co.uk. Please feel free to contact us anytime on our live chat support or email us at info@swansoneurope.com .
We will take immediate action to solve every case.
We truly appreciate your understanding!
Regards
Swanson Europe Team
everything ok
everything ok, ordered from US to Europe.. Delivery date very pleasing. Product quality good.
7 September 2020
Unprompted review
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