I have a number of MaxRanger solar powered cameras. They are excellent - when I have power. I bought a separate Swann solar panel for each that I could align to the sun and ensure my batteries were to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The clarity on these cameras is very good. The playback freezes or sometimes a live feed just cuts off. Overall, I can go to my main system instead of my phone to see what I need to. SO It's a minor i... See more
Company replied
Good advice and product seems to work well. Only disappointment was delay in responses to enquiries ... clearly in a different time zone to UK, so often response would come back a day later.
Company replied
Swann camera systems have worked out great for us so far. My only complaint is that certain accessories have been frequently out of stock.
Company replied
Company details
About Swann Security
Written by the company
Swann is a global leader in security monitoring, consumer electronics and security-centric solutions for the smart homes and businesses of today and tomorrow.
Swann has always been a leader. From humble beginnings in the basement of David Swann’s family home in Melbourne, Australia the business now has offices in the USA, Canada, Australia, UK, Hong Kong and China and a presence in over 40 countries on 6 continents. Swann pioneered the category of Do-it-Yourself security and is proud of the work it has done to make local communities safer. Today, Swann is part of the Infinova Group, providing the business with enhanced manufacturing capabilities, cutting-edge research and development of security and networking solutions, and access to an expanded international network.
Swann remains at the forefront of innovative surveillance and monitoring technology with recent new product developments including truly wire-free HD cameras and doorbells, state-of-the-art professional-quality CCTV video surveillance recording systems and cameras, including the latest 12 Megapixel Mega HD, 4K Ultra HD, 2K Super HD, and 1080p Full HD systems with True Detect heat and motion-sensing technology. There's cameras with motion sensors to trigger controllable flashing lights, spotlights, sirens, mobile alerts and more. The Swann range is designed with a goal to make the latest security solutions accessible, affordable and easy to use. The company’s products are available through some of the largest retailers in the world including - Best Buy, Sam’s Club, Lowes, Amazon, Screwfix, Costco Wholesale, Bunnings Warehouse, JB Hi-Fi, Harvey Norman and many more.
Swann’s vision is to be the world leader in smart security solutions, taking care of people and making every home and business a safe place. Swann’s commitment is to always deliver security made smarter.
Contact info
Australia
- 03 6417 5347
- swann.com
3.9
Great
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Swann Security
Hi Saneeta,
Thank you for sharing your experience. We’re delighted to hear that everything went smoothly and that you’re happy with the quality of your doorbell.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
I really like the system
I really like the system and generally works very well very simple to put together and install my reason for not giving five stars. It very often has long delays between motion and record but for my first security system overall very good
9 March 2026
Reply from Swann Security
Hi Allan,
Thank you for sharing your experience. We’re really pleased to hear that you like the system and found it simple to set up and install. That’s exactly what we aim for.
We’re sorry to hear about the delays you’ve noticed between motion detection and recording. We understand how important timely alerts and recordings are, especially for a security system, and we appreciate you bringing this to our attention.
We’d love the opportunity to help troubleshoot or provide tips that may help reduce the delay. Please feel free to reach out to us at tech@swann.com. Our team is here and ready to assist you.
Your feedback is truly appreciated.
Mary - Swann Team
Detection is top notch and video…
Detection is top notch and video quality is good as well.
13 February 2026
Unprompted review
Reply from Swann Security
Hi Sujan,
Thank you for your feedback. We’re thrilled to hear that you’re happy with the detection and video quality. It’s great to know the system is performing well and meeting your expectations.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
It said delivery in days
It said delivery in days, got email to say dispatch day 20th. Now 29th have emailed no reply. Still nothing has arrived. Concerned as it is a lot of money for 1 camera and nothing after 3 weeks and not able to contact them either. No reply from emails, or online complaint form, 35 minutes on hold finally got off shore answer, they dont know where my order is, and said they will email me tomorrow after they find out. I suspect that will not happen. Might have to contact my bank for refund...
Ref Mary from the swann team. I have not received your or any email from Swann about this???? More mis informatiin....hiw do i reply to a fucticious email that you never sent and does not exist?
16 March 2026
Reply from Swann Security
Hello John,
Thank you for bringing this to our attention and for sharing your feedback. We completely understand your concern, especially given the time that has passed and the difficulty you’ve had getting clear updates. We know how worrying it can feel when a high-value order hasn’t arrived as expected.
We sincerely apologize for the delay and the lack of timely communication. We want to be transparent that the delay is due to our ongoing warehouse relocation. While this move is aimed at improving our service in the long run, it has unfortunately impacted our current shipping timelines.
We’ve sent you an email with more details, and we’re actively working to get all affected orders, including yours, back on track as quickly as possible. That said, we understand if the revised timeframe no longer works for you.
If you would prefer not to wait any longer, please feel free to reply to the email we sent, and we’ll be more than happy to arrange a full refund for you.
We truly appreciate your patience and understanding during this time, and we’re very sorry again for the inconvenience caused. Please don’t hesitate to reach out if there’s anything further, we can assist you with. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Reply from Swann Security
Hi Lieser,
Thank you for your feedback. We’re really glad to hear that everything is working well for you and that the installation process was easy. It’s great to know the product meets your needs and expectations.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Reply from Swann Security
Hello Vijayakumar,
Thank you for sharing your experience. We’re so happy to hear that your order arrived quickly and that setup was straightforward.
It’s wonderful to know that the online ordering process was smooth and hassle-free for you, exactly the kind of experience we aim to provide.
If you ever have any questions or need assistance in the future, please don’t hesitate to reach out to us anytime. We’re always here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Swify corepro solar
Very happy with the swifycorepro so we bought a second one solar panel has nice long cable and is easily monted
29 March 2026
Unprompted review
Reply from Swann Security
Hi Tony,
Thank you for sharing your feedback. We’re thrilled to hear that you’re happy with your camera and even chose to get a second one.
It’s great to know that the solar panel’s long cable and easy mounting made installation simple for you. Hearing that our product is meeting your needs and making things easier means a lot to our team.
If you ever have any questions or need assistance in the future, please don’t hesitate to reach out to us anytime. We’re always here to help.
Your feedback is truly appreciated.
Mary - Swann Team
There is no service after you buy…
There is no service after you buy product. No repair service. Bought product best buys. No installation this was first red flag. Have had issues with camera. Called them ( when they answered,) They read a script and try to fiqure out. I told them the camera not working. 5 calls later they told me camera not working. I had to cut the camera and send it before I received a new one. So many other issues. Now DVR not working, shut down. I tried calling Swann AI refereed me to go on line. You have to BUY A SUBSRIPTION for them to get back to you. I went to three places to look at the DVR. All said they cannot work on it; even best buys where i purchased it. So know I am looking to purchase a new system
DO NOT BUY SWANN
28 March 2026
Unprompted review
Reply from Swann Security
Hello Ralph,
Thank you for sharing your experience. We sincerely apologize for the difficulties you’ve encountered, not just with the products, but also with the level of support and communication you received. That’s not the experience we want for our customers, and we’re very sorry for the inconvenience and stress this has caused.
We can see that there have been multiple support tickets created for your concern. It appears that we’ve sent follow-up emails, but we may not have received a response, which led to the tickets being automatically closed after 7 days.
We’d really like the chance to turn this experience around. We will be reaching out to your email again so we can gather the necessary details, and work with you toward the best possible resolution.
Thank you for your patience and for giving us another opportunity to assist you. Your feedback is truly appreciated.
Mary - Swann Team
7-10 day wait for shipping
7-10 day wait for shipping, bad communication, couldn’t care less typical attitude when a company gets too big…went with HIK Vision eventually
14 March 2026
Reply from Swann Security
Hi Paul,
Thank you for sharing your experience. We completely understand how disappointing it must feel to experience delays, especially when paired with communication that didn’t meet your expectations. That’s not the level of service we aim to provide, and we sincerely apologize if it came across as though we didn’t care. That’s never our intention.
We want to be transparent in the email we've sent that we’ve recently been in the process of relocating our warehouse. While this move is meant to improve our service in the long run, it has unfortunately caused delays in order processing and shipping timelines. We understand that this has directly impacted your experience, and we’re very sorry for the inconvenience it caused.
We truly appreciate your patience during this time, and we regret that we weren’t able to meet your expectations before you decided to go with another option. If there’s anything we can still do to make this right, please don’t hesitate to let us know.
Thank you again for your honest feedback. It helps us improve and do better moving forward.
Mary - Swann Team
The camera I ordered is not compatible…
The camera I ordered is not compatible with my NVR. I tried calling customer service no answer if I would’ve known how bad their customer service system is, I would’ve never purchased a Swann Security system. Now I’m out $100.
14 March 2026
Reply from Swann Security
Hi Joe,
Thank you for bringing this to our attention and for sharing your feedback. We sincerely apologize for any difficulty you’ve experienced reaching our support team. We understand how frustrating that can be, especially when you need immediate assistance.
Please note that we currently operate within limited hours 6:00am to 5:00pm PDT, Monday through Friday and we’re sorry if this caused any inconvenience.
We’d really appreciate the opportunity to make this right. We’ll be reaching out to you via email shortly so we can gather a few more details and work with you toward the best possible resolution.
Thank you for your patience and for giving us the chance to improve your experience with us. Your feedback is truly appreciated.
Mary - Swann Team
Apple Pay Checkout Error, Poor Resolution
2 stars.
I ordered solar panels from Swann on Saturday and selected Apple Pay at checkout. The order paid immediately and did not give me a proper chance to confirm or change the shipping address. It was sent to the wrong address in the wrong state.
I contacted support right away and sent the corrected address. On Monday morning, they asked for the new address again, so I sent it again. I received no meaningful response, and by noon I got a shipping confirmation showing it had still been sent to the wrong address.
When I called support, I was told nothing could be done because the shipping label had already been created. I then had to pay to get it shipped to the right place, involve a friend to handle the transactions, and deal with this dragging on for weeks.
The company’s service deserves 1 star. The only reason I am giving 2 stars is because Mehl did their best, but it was obvious they were limited in what they were allowed to do.
7 March 2026
Reply from Swann Security
Hi Tim,
Thank you for sharing your experience. We truly understand how inconvenient this situation must have been, especially when it involves something as important as your order’s delivery details.
We sincerely apologize for the trouble caused. Once an order has been shipped and a label has been created, we’re unfortunately unable to make changes to the shipping address. We know this isn’t the outcome you were hoping for, and we completely understand how this may have added extra stress on your end.
To help provide an alternative solution, we’ve arranged a refund option for you. We kindly ask that you check your email for the return instructions sent by our customer service team member, Mhel, who has been assisting with your case.
Please know that we genuinely value your feedback, and we’re taking this as an opportunity to improve both our checkout process and post-order support. If there’s anything further, we can assist you with, please don’t hesitate to response to the email we've sent. We’re here to help.
Thank you again for your patience and understanding. Your feedback is truly appreciated.
Mary - Swann Team
I am calling about an issue I have with… camera setting
I am calling about an issue I have with the camera I just wanted to ask a question with tech support I can't find a number to call please help
6 March 2026
Reply from Swann Security
Hi Robert,
Thank you for sharing your experience. We completely understand how frustrating it must be when you’re trying to get support and can’t find the right contact. This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience.
We’d love the opportunity to help you with your concern. We will be reaching out to your email shortly to assist you directly. Alternatively, you can also contact us anytime at tech@swann.com for any questions or guidance. We're here to help.
We truly appreciate your patience and giving us the chance to make this right. Your feedback is important to us.
Mary - Swann Team
Generally good quality and the app is…
Generally good quality and the app is straightforward to install . there were no screws with the angled wall plate to attach the camera fixing plate too. These are tiny screws and were not included in the kit. Swann took ten days to send it so these are the reasons for only three stars
12 March 2026
Reply from Swann Security
Hi Pete,
Thank you for sharing your experience. We’re glad to hear that you found the camera generally good in quality and that the app was straightforward to install, but we're sorry for the inconvenience caused by the missing screws and the delay in sending them. We understand how frustrating it must have been to wait ten days just to complete the installation, and we sincerely apologize for the disruption this caused.
We’re currently in the process of relocating our warehouse, which will allow us to improve our service in the long term, but unfortunately, it has led to some temporary delays in order processing and shipping. We truly appreciate your patience during this time and your honest feedback. It helps us make meaningful improvements.
If there’s anything further you need to complete your setup or any questions you have, please don’t hesitate to reach out. We’re here to help.
Your feedback is truly appreciated.
Mary - Swann Team
It works well like it so far
12 March 2026
Reply from Swann Security
Hi Craig,
Thank you for your feedback. We’re so glad to hear that everything is working well for you. It’s great to know you’re happy with your experience.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Easy web site to follow
Easy web site to follow, got exactly what I ordered and very quick delivery.
Thanks
5 March 2026
Reply from Swann Security
Hi Clive,
Thank you for sharing your feedback. We’re thrilled to hear that you found our website easy to navigate, received exactly what you ordered, and that it arrived quickly. Knowing that your experience was smooth and hassle-free really means a lot to us.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Reply from Swann Security
Hi Lindsay,
Thank you for your feedback. We’re so glad to hear that you’re enjoying the camera and found it to be an excellent value. It’s great to know that it’s meeting your expectations and delivering a positive experience.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
I Can't get any support!
I Can't get any support!! My first product if I had a problem I would call and get a live person to help me! Now YOU WANT EVERYTHING DONE ON YOUR APP! Your APP is useless!! I want to talk to a Live support agent!
11 March 2026
Reply from Swann Security
Hi Chris,
Thank you for sharing your experience. We’re truly sorry to hear about the difficulty you’ve had trying to get support, and we understand how frustrating it must feel, especially when you’ve previously been able to speak directly with our support team. We completely recognize how important that kind of personal assistance is when something isn’t working as expected.
We regret that our current support process has not met your expectations and has left you feeling unsupported. That’s not the experience we want for you, and we sincerely apologize for the inconvenience this has caused.
We’d really appreciate the opportunity to make this right. We will be reaching out to your email so we can gather more details and assist you further. We're here to help.
We truly value your feedback and appreciate your patience. We’re committed to improving your experience.
Mary - Swann Team
Reply from Swann Security
Hi Freddie,
Thank you for sharing your feedback. We’re really glad to hear that your two cameras are working well and that you’re enjoying the clear picture quality. That’s exactly what we aim to deliver.
It’s great to know your experience has been a positive one. If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
So I'm back where I started I could…
So I'm back where I started I could return these things get a refund not going to bother not worth my time.
Biggest issues still never got addressed. The fact is, that these cameras keep burning out. No matter what ,I'm still stuck with the same DVR recorder that doesn't work never could link it up never can control it always goes back to the same setting so would not recommend after all sorry.
Shopping right now for a totally different brand.
22 March 2026
Unprompted review
Reply from Swann Security
Hi Andre,
Thank you for taking the time to share your experience again. We’re really sorry to hear how frustrating this has been for you. It’s completely understandable to feel disappointed, especially after putting in the effort to get everything working and not seeing the results you expected.
We sincerely apologize that the issues with your cameras and DVR system haven’t been resolved, particularly with the recurring problems like the cameras burning out and the system not holding its settings or allowing proper control. That’s certainly not the kind of experience we want for anyone using our products.
We also understand your concerns about your driver’s license matter not being properly addressed, and we’re sorry if it felt like this was overlooked. Your time and trust are important, and it’s disappointing to hear that we fell short here.
We would really appreciate the chance to make this right. We’ll be reaching out to you via email shortly so we can take a closer look at your situation and work with you toward a proper resolution. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
I call customer service
I call customer service, they didn’t reply
My cameras didn’t activate with motion
3 March 2026
Reply from Swann Security
Hi Bikash,
Thank you for bringing this to our attention, and we’re really sorry to hear about your experience. We understand how frustrating it must be not to receive a response from customer service, especially when your cameras aren’t activating with motion as expected.
We truly appreciate the opportunity to assist you and make things right. We will be reaching out to your email shortly so we can gather a few more details and work with you toward the best possible resolution.
Thank you for your patience, and we’re here to help every step of the way. Your feedback is truly appreciated.
Mary - Swann Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.