I have a number of MaxRanger solar powered cameras. They are excellent - when I have power. I bought a separate Swann solar panel for each that I could align to the sun and ensure my batteries were to... See more
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Review summary
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The clarity on these cameras is very good. The playback freezes or sometimes a live feed just cuts off. Overall, I can go to my main system instead of my phone to see what I need to. SO It's a minor i... See more
Company replied
Good advice and product seems to work well. Only disappointment was delay in responses to enquiries ... clearly in a different time zone to UK, so often response would come back a day later.
Company replied
Swann camera systems have worked out great for us so far. My only complaint is that certain accessories have been frequently out of stock.
Company replied
Company details
About Swann Security
Written by the company
Swann is a global leader in security monitoring, consumer electronics and security-centric solutions for the smart homes and businesses of today and tomorrow.
Swann has always been a leader. From humble beginnings in the basement of David Swann’s family home in Melbourne, Australia the business now has offices in the USA, Canada, Australia, UK, Hong Kong and China and a presence in over 40 countries on 6 continents. Swann pioneered the category of Do-it-Yourself security and is proud of the work it has done to make local communities safer. Today, Swann is part of the Infinova Group, providing the business with enhanced manufacturing capabilities, cutting-edge research and development of security and networking solutions, and access to an expanded international network.
Swann remains at the forefront of innovative surveillance and monitoring technology with recent new product developments including truly wire-free HD cameras and doorbells, state-of-the-art professional-quality CCTV video surveillance recording systems and cameras, including the latest 12 Megapixel Mega HD, 4K Ultra HD, 2K Super HD, and 1080p Full HD systems with True Detect heat and motion-sensing technology. There's cameras with motion sensors to trigger controllable flashing lights, spotlights, sirens, mobile alerts and more. The Swann range is designed with a goal to make the latest security solutions accessible, affordable and easy to use. The company’s products are available through some of the largest retailers in the world including - Best Buy, Sam’s Club, Lowes, Amazon, Screwfix, Costco Wholesale, Bunnings Warehouse, JB Hi-Fi, Harvey Norman and many more.
Swann’s vision is to be the world leader in smart security solutions, taking care of people and making every home and business a safe place. Swann’s commitment is to always deliver security made smarter.
Contact info
Australia
- 03 6417 5347
- swann.com
3.9
Great
11K reviews
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Replied to 98% of negative reviews
Typically replies within 48 hours
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nothing has been done
15 April 2026
Reply from Swann Security
Hi Michael,
Thank you for your feedback. We’re really sorry to hear that it feels like no progress has been made. We completely understand how frustrating this situation must be, especially after the time and effort you’ve already put in.
We can confirm that your support ticket is still open and active on our end. We sincerely apologize if this hasn’t been clearly communicated or if it seems like things have stalled. That’s not the experience we want for you.
We’ve sent you an email requesting a few final details so we can move things forward and work toward the best possible resolution as quickly as we can. When you have a moment, please reply to that email, and we’ll prioritize your case from there.
Your feedback is truly appreciated.
Mary - Swann Team
Faulty Swann 4K MaxRange System - Very Poor support
I purchased a Swann 4K MaxRange System on 27th September 2025, it consists of three cameras and a hub. Initially it worked, but was a little temperamental an could take sometime to sync with the hub on occasions. After a few months one of the cameras failed to charge via it's USB-C connection or maintain any charge via it's solar panel. I contacted SWANN technical support and then spent a week answering questions and every time I answered the questions, I had another five questions.
1. Do other devices charge when connected directly to the hub’s USB charging port?
2. Does the device charge when using the recommended 5V 2A adaptor and cable?
3. Have you tried charging the device using a different power outlet?
4. Have you tried using a different cable while keeping the recommended adaptor?
If so, does the device charge?
5. Have you tried using a different adaptor while keeping the same cable?
If so, does the device charge?
6. Does the device charge using the built‑in solar panel, but the battery level continues to decrease?
7. Does the charging symbol (lightning bolt) appear when device is being charged using the built-in solar panel, but the camera still fails to charge efficiently?
8. Is the camera able to charge when connected via cable?
9. Is the camera able to charge when connected directly with the hub using a cable?
10.A clear image of the output rating sticker of all the adaptors used to charge the device.
11. Do other devices charge when connected directly to the hub’s USB charging port?
12. Does the device charge when using the recommended 5V 2A adaptor and cable?
13. Have you tried charging the device using a different power outlet?
14. Have you tried using a different cable while keeping the recommended adaptor? If so, does the device charge?
15. Have you tried using a different adaptor while keeping the same cable? If so, does the device charge?
16. Does the device charge using the built‑in solar panel, but the battery level continues to decrease?
17. Does the charging symbol (lightning bolt) appear when device is being charged using the built-in solar panel, but the camera still fails to charge efficiently?
18. Is the camera able to charge when connected via cable?
19. Is the camera able to charge when connected directly with the hub using a cable?
20. A clear image of the output rating sticker of all the adaptors used to charge the device.
The camera would not hold a charge and would not charge via the hub or a 5V 2A USB supply. It appeared that SWANN were doing absolutely everything they could to get out of fixing this and the set was not cheap, I stressed that I had no intention of removing the camera from I'd mount every day to charge it, I expected the solar panel to work as with the other two cameras. Eventually Swann came back and asked for proof of purchase and I'm still trying to find my Costco receipt from September last year. I will not be purchasing any further devices from Swann or recommending them to anybody I know.
Further to Swann's comments on 01/05/26....
I obtained a replacement copy of the receipt from Costco and sent it to Swann Technical Support on 28/4/26. From an email I received on 30/4/28 @ 01:17 BST asking for my Postal address, Device Serial Number, P2P ID or Device Name and Proof of Purchase, it appeared that the Costco receipt had not reached Swann. I sent the receipt once again receipt, it appeared that it hadn't arrived so I sent it again. along other information requested. At least one of the emails received on 30/4/26 did say that Swann Technical Team had now done an assessment and identified the camera as being faulty.
28 April 2026
Unprompted review
Reply from Swann Security
Hello Mike,
Thank you for sharing your experience. We’re truly sorry to hear about the issues you’ve encountered with your Swann 4K MaxRange System and, more importantly, the frustration caused during the support process. We understand how disappointing it must be, especially after investing in a system you expected to work reliably.
We sincerely apologize for the number of repeated questions and the time it has taken to move your case forward. That’s not the experience we want for you. While those troubleshooting steps are intended to help us identify the root cause and ensure that any replacement works as expected, we completely understand how this process may have felt excessive and inconvenient.
We can confirm that your warranty request for the affected camera is currently in progress. We’re sorry for the confusion and delays along the way, and we truly appreciate your patience while we work through this with you. Please rest assured that our goal is to make this right and provide a resolution as smoothly as possible.
If you’re still having difficulty locating your proof of purchase, please let us know. We’re here to help explore any alternative options with you. We genuinely value your feedback, and it helps us improve both our products and support experience moving forward.
Mary - Swann Team
Liked the solar wireless MaxRanger4K…
Liked the solar wireless MaxRanger4K line of cameras. Swann should add the HDMI output connection to the Base Station that they removed. Also, allow remote and local connection from a PC like version 1.
14 April 2026
Reply from Swann Security
Hi David,
Thank you for sharing your thoughts and feedback. We’re really glad to hear you’re enjoying the solar wireless MaxRanger 4K camera system. It means a lot to know the system is working well for you overall.
We also truly appreciate your suggestions regarding the HDMI output on the Base Station and the ability to connect both remotely and locally from a PC like in version 1. Feedback like this is incredibly valuable to us, as it helps guide future improvements and product development.
Please know that we’ve shared your comments with our team for consideration. If you have any other ideas or need assistance with your current setup, don’t hesitate to reach out. We’re always here to help.
Your feedback is truly appreciated.
Mary - Swann Team
My product came in a timely manner I…
My product came in a timely manner I appreciate it.
10 April 2026
Reply from Swann Security
Hi Julie,
Thank you for your kind feedback. We’re really glad to hear that your product arrived on time and met your expectations. That’s exactly the kind of experience we aim to provide.
If there’s anything else you need or any questions come up as you start using your product, please feel free to reach out. We’re always here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Good when they work but only 5 out of 6…
Good when they work but only 5 out of 6 have ever worked and swann will not replace faulty camera.
To the reply below. The warranty period is now over but we have been chasing a warranty claim for over 6 months and Swann have done nothing apart from tell our installer to upload latest software.
If you really want to do something replace the camera
25 April 2026
Unprompted review
Reply from Swann Security
Hi Pete,
Thank you for bringing this to our attention and for sharing your feedback. We understand how disappointing it must be to have one of your cameras not working as expected, especially when you rely on the full system.
We’ve checked the details on our end and, at this time, we’re unable to locate any warranty request associated with your recorder. We were able to confirm your purchase history, which shows the item was purchased in March 2023. Based on this, the product is now beyond the warranty timeframe.
We understand your concern regarding the faulty camera and truly want to help find a suitable path forward. While the warranty period has passed, we’re still here to support you with available options that may help resolve the problem. Please let us know if you’d like assistance exploring these. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Reply from Swann Security
Hello TY,
Thank you for bringing this to our attention, and for sharing your feedback. We’re really sorry to hear that you’re having trouble getting the cameras to work. That’s certainly not the experience we want for you. We understand how frustrating it can be when things don’t function as expected, especially with something as important as your security system.
We’d truly appreciate the opportunity to help get everything up and running for you. We’ll be reaching out to your email shortly so we can gather a few more details and work closely with you toward the best possible resolution. Alternatively, you can also contact us at tech@swann.com if you have any additional information to share. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
We had a couple of instances with…
We had a couple of instances with people messing with our cars and bought the cameras to be able to see what happened if it should occur again. The battery last about two weeks before needing to be recharged. The picture quality is great I just wish the audible siren and voice was a little louder. Overall works how I wanted them to and at a decent price.
11 April 2026
Reply from Swann Security
Hi David,
Thank you for sharing your experience. We understand how important it is to feel secure, especially after the incidents you’ve described, and we’re glad to hear the cameras are helping you keep an eye on things.
It’s great to know that the picture quality and overall performance are meeting your expectations. We also understand your feedback regarding the battery life and the volume of the audible siren and voice. Your insights are valuable to us, and we’ll make sure this is shared with our team for future improvements.
If there’s anything we can assist you with, whether it’s tips to help extend battery performance or ways to optimize the alert feature, please don’t hesitate to let us know. We’re here to support you.
Your feedback is truly appreciated.
Mary - Swann Team
Reply from Swann Security
Hi AJ,
Thank you for sharing your feedback. We understand how important it is to have a system that’s quick to set up and dependable, and it’s great to hear that everything has been reliable for you.
Your experience means a lot to us. If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
order some product on the 9 of april…
order some product on the 9 of april and today is 22nd and still nothing came
8 April 2026
Reply from Swann Security
Hi Salah,
Thank you for bringing this to our attention and for sharing your feedback. We completely understand how frustrating it can be to wait for an order longer than expected, especially since it’s already been some time. This isn’t the experience we want you to have, and we sincerely apologize for the delay.
We truly appreciate your patience while we look into this. We’ll make sure to check the status of your order and get to the bottom of what’s causing the hold-up.
We will be reaching out to your email so we can provide you with a clear update on your order status and assist you further. If there’s anything else you’d like to share in the meantime, please don't hesitate to reach out to us. We’re here and ready to help.
Your feedback is truly appreciated.
Mary - Swann Team
Absolute rubbish customer service,Spoke…
Absolute rubbish customer service,Spoke to Lady raised issues was sent a email, Provided details but that job number has now been terminated please contact support again. Rang twice yesterday waited over 1/2hr each call and didn't get through.There App is Crap.
20 April 2026
Unprompted review
Reply from Swann Security
Hi There,
Thank you for your feedback. We are really sorry to hear about the experience you’ve had with our support team, including the difficulties reaching us by phone and the frustration caused by being redirected after already providing your details. We also understand how disappointing it must feel when the app isn’t meeting your expectations.
This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience this has caused you.
We would really appreciate the opportunity to investigate this properly and review what happened with your previous contact and case reference. We will be reaching out to you via email so we can gather the correct details, reconnect your case, and work with you directly toward a proper resolution.
We know this hasn’t met your expectations, but we’re committed to doing better. Your feedback is truly appreciated.
Mary -Swann Team.
uncomfortable and uncontrollable
Very uncomfortable and uncontrollable
Not to be trusted paid to listen voices and recordings conversations.
But to no avail
16 April 2026
Unprompted review
Reply from Swann Security
Hi B.A Syl,
Thank you for sharing your feedback. We’re truly sorry to hear that you’ve been feeling uncomfortable with your system. We understand how important it is to feel confident and secure when using your security equipment, and we regret any worry or frustration this has caused.
We’d really appreciate the opportunity to assist you and take a closer look at your system, especially regarding the audio features you mentioned. Our goal is to help ensure everything is set up correctly and that you’re able to access all the features available to you with confidence.
We’ll be reaching out to you in a separate email so we can gather a few more details and guide you through the necessary checks step by step.
Thank you again for bringing this to our attention. We’re here to support you and work through this together. Your feedback is truly appreciated.
Mary - Swann Team
We bought nine cameras and three hubs…
We bought nine cameras and three hubs for animal security ranging from 50 meters to 300 meters throughout the property. These cameras worked perfectly except one in which the IR shutter got stuck. Swann provided steps to mitigate the situation and it worked. We are very pleased in the cameras performance.
29 March 2026
Reply from Swann Security
Hi Randal,
Thank you for sharing your experience. We’re really pleased to hear that your camera setup is performing well across your property and supporting your animal security needs. It’s great to know the system is working reliably over those distances.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Reply from Swann Security
Hi Phillip,
Thank you for sharing your feedback. It means a great deal to us to earn your trust, and we’re committed to continuing to provide reliable products and support you can depend on.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
This company is literally the worst for camaras, reliability and getting correct product information on return items.
I ordered the wrong camaras sent them back with their return label and no one has apply my money back to me. Why? In addition, this customer service phone number is hostile all and of it itself. Please provide my refund !!!
28 March 2026
Reply from Swann Security
Hi Edward,
Thank you for bringing this to our attention and for sharing your feedback. We’re truly sorry to hear about your experience. It’s completely understandable how frustrating this situation must feel, especially when it involves a return and waiting on your refund.
We’ve checked on your case and can confirm that your refund has already been processed on our end. We’ve also sent you an email with the details for your reference. Please allow around 3–5 business days for the funds to reflect in your account, as the timing can vary depending on your bank or payment provider.
We also regret to hear your concerns about the customer service experience. That’s not the standard we aim to provide, and your feedback is important in helping us improve how we support our customers.
If the refund doesn’t appear after the stated timeframe, or if there’s anything else you’d like us to look into, please don’t hesitate to reply to the email or reach out again. We’re here to help and make sure this gets fully resolved for you.
Your feedback is truly appreciated.
Mary - Swann Team
Worst customer service EVER!!!!
This is the WORST company EVER!!!! The lack of response to my repeated attempts to contact the company. For the past four weeks, I have been emailing and calling the numbers listed on your website on a daily basis, but unfortunately I have received neither a reply to my emails nor an answer to my calls.
The DVR currently installed at my business has stopped working and is no longer connected to my account. As a result, my business is now left vulnerable, and this may place me in breach of my business insurance requirements.
I must also say that I am extremely disappointed with the level of customer service I have experienced, as it has been far below what I would reasonably expect.
The numbers listed on there website either don’t work or claim that no one is available to take the call.
I’m in the process of making a claim through the small claims court as I am now in the process of having the cctv system ripped out and replaced by a reputable company. Avoid these cowboys at all cost.
17 April 2026
Unprompted review
Reply from Swann Security
Hi Matt,
Thank you for sharing your experience. We’re truly sorry to hear about your experience, and we completely understand how serious and frustrating this situation must be, especially with your business security at risk. This is not the level of service we aim to provide, and we sincerely apologize for the lack of response to your repeated attempts to contact us.
We’re especially concerned to hear that you’ve been trying to reach us for several weeks without success. That’s not acceptable, and we understand how this has impacted both your operations and your confidence in us. We also appreciate you raising the issue with the contact numbers, as this is something we will urgently review internally.
We would truly like the opportunity to step in, investigate what has gone wrong, and see if there’s anything we can do to assist with your DVR issue or support you through a resolution. We will be reaching out to you via a separate email so we can gather the necessary details and work with you directly.
We know this situation has already caused significant inconvenience, and we regret that we’ve let you down. Thank you for bringing this to our attention and giving us the chance to respond. Your feedback is truly appreciated.
Mary - Swann Team
Good advice and product good…
Good advice and product seems to work well. Only disappointment was delay in responses to enquiries ... clearly in a different time zone to UK, so often response would come back a day later.
3 April 2026
Reply from Swann Security
Hi Graham,
Thank you for your feedback. We’re really glad to hear that you found the advice helpful and that the product is working well for you. At the same time, we’re sorry for the delays you experienced when reaching out to us. We understand how important timely responses are, and we appreciate your patience, especially with the time zone differences.
We’re continuously working on improving our response times and support availability so we can provide a smoother experience, no matter where you’re located.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Reply from Swann Security
Hi Tim,
Thank you for sharing your feedback. We’re really pleased to hear that your product was isa available and that the shipping was fast. We know how important it is to receive your order quickly, and we’re glad we could meet your expectations in this regard.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
No support unless u pay
Technical support only available upon payment
If you BUY a product the technical support needs to be paid on top of it .
Rubbish
15 April 2026
Unprompted review
Reply from Swann Security
Hi Sergio,
Thank you for sharing your experience. We truly appreciate you taking the time to provide your feedback, and we’re sorry for any confusion or inconvenience you may have encountered regarding our support options.
We sincerely regret any frustration this may have caused, and we want you to know that your experience matters to us. We understand how important it is to have clear, reliable, and easily accessible support whenever you need assistance, and we’re sorry if we fell short of that expectation.
We’d really value the opportunity to assist you further and make things right. We will be reaching out to you in a separate email shortly so we can gather more details and work closely with you toward the best possible resolution.
Thank you again for your patience and understanding. Your feedback is truly appreciated.
Mary - Swann Team
All my cameras stopped working at the…
All my cameras stopped working at the same moment. Swann tech (Jude) contacted but there were long periods of silence before she came back to me. She eventually provided a standard set of tests but these all proved inconclusive. After that she seemed to lose interest in finding out why all the cameras should suddenly stop working. This is the second major problem I’ve had with Swann. I’ve now gone two months with no security! That is unacceptable to me so I have had to install a new (different) set of cameras from another supplier at considerable expense and inconvenience.
4 April 2026
Unprompted review
Reply from Swann Security
Hi Jerry,
Thank you for sharing your experience. We’re truly sorry to hear that all of your cameras stopped working at the same time and that the support you received did not meet your expectations. We can only imagine how frustrating and concerning it must have been to be left without security for such an extended period.
We sincerely apologize for the delays in communication and for the experience you had while trying to resolve the issue. This is not the level of service we aim to provide, and we understand how disappointing it must have felt when the process did not lead to a clear solution.
We’d really appreciate the opportunity to look into this further and better understand what happened, including your previous interaction with our support team. We’d love the chance to investigate this more thoroughly and work with you toward the best possible resolution. We will be reaching out via a separate email to gather more details and assist you further.
Thank you again for bringing this to our attention. We truly value your feedback and hope to make this right.
Mary - Swann Team
Brilliant comp My order came quickly…
Brilliant comp My order came quickly and it’s exactly what l ordered. Would not hesitate to use again
24 March 2026
Reply from Swann Security
Hi Belinda,
Thank you for your wonderful feedback. We’re absolutely delighted to hear that your order arrived quickly and that everything was exactly as expected. It’s great to know that your experience with us was a positive one from start to finish.
Your kind words and willingness to shop with us again truly mean a lot to our team. If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
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