Swan Reviews 170

I signed up for Accountable for my business, but I got stuck because of my nationality. I didn't have a valid passport for the requested country, so the normal verification process wouldn't work for me.

I was frustrated but, I reached out to support for manual verification, and the team guided me through the process base on my residency instead. They were very friendly, always in touch instantly, and supported me throughout several days until I finally got verified.

The entire support team was responsive, patient, and didn't give up on my case.

Now I am fully verified and able to use Accountable's services for my business. Thank you to the whole team for making it work.

They handle hundreds of millions of euros of their customers' money, yet they don't even offer a simple hotline for resolving issues. Due to their technical issues, it's not possible to update my phone number, and there is no way to talk to a support agent. I submitted two messages via their contact forms and received no response, not even a case number.

As a developer, I really enjoy the GraphQL API I found on their website - looks really well thought out and smart. Hope to have to use it in one of my next projects!

support Responds fast with clarity

very effective support, close to customer, in due time

The response time was excellent, and I appreciate the efficiency. However, the fee of 45€ for a standardized automated letter is excessive. Since this document is a mandatory regulatory requirement for my audit, charging such a high margin for an automated process lacks transparency and fairness. This is the reason for my rating.

Very happy with the services and customer support from SWAN. Especially Tanz was very helpful, and kindly solved my issue very quick!

I had a very positive experience with Swan’s support team. They were responsive, clear, and efficient in helping resolve an issue with activating a user account. The step-by-step guidance and prompt corrective actions made the process smooth and stress-free. I especially appreciated their communication and follow-up, which ensured the problem was fully resolved.

I had an issue with my credit card being misused and rhe company support was fast, efficient and trustable to solve the problem.

I received an answer in less than 24h to my request and the action was done in time even with the short delay to react.

My business and my whole life is broken swan freezed all my assets without any response on why??? Day in day out i mail and text and they dont react HELP ME

I worked with Swan and It was a real pleasure !

I had a great experience with their support. Mathilde Riou helped me resolve my problem in no time.

My company uses Swan through pennylane and I consistently have easy payments that never have issues! Thanks swan for making it easy to use :)

I worked with the team in 2024 and was so impressed with the level of care and high standards everyone carried.

Clear and fast answers, efficient and cool!
Swan Customer Service is great.

Superb customer support.
I reached out to the CS team quite panicked on a late Friday afternoon (fun for the support team, I'm sure). They helped me right away, with kindness and clarity, and solved my problem that same day. Shout out to Tom for the support!

We use Swan through Pennylane and we've always had a great experience. I highly recommend

Earlier this year, I had the pleasure of working with the team as a freelancer, and the whole process was very smooth from beginning to end. Communication was clear, everything was well organised, and payments were handled promptly.