Swaledale Butchers Reviews 

218
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and taste of the meat, highlighting a wide range of products that are often difficult to find elsewhere. People also appreciate the reliable delivery service, noting that orders arrive on time, well-packaged with insulation and ice packs, ensuring freshness. The overall ordering process is described as easy and efficient, with many commending the good communication and service. However, some customers also noted concerns regarding the delivery service, specifically issues with third-party couriers causing delays, incorrect deliveries, or packages being left in unsuitable locations. Additionally, a few reviewers mentioned that some specific products occasionally fell short of expectations regarding taste or quality, with a few instances of spoiled or unsatisfactory items.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the great selection of meats,... See more

Quality

Customers had positive experiences with quality, consistently praising the high quality of the meat, with... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the prompt and on-time... See more

Order

Clients share positive opinions on order, highlighting that ordering is efficient and easy, with many... See more

Service

People report positive experiences with service, often highlighting its excellence from ordering to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good range of products- often cuts not easily found in supermarkets of even butchers. The quality of the meat is excellent. The website is easy to navigate. I appreciate the cooking tips and enjoy re... See more

Company replied

Rated 5 out of 5 stars

What sets a company apart is how the deal with customer issues. Swaledale have amazing and flavoursome meats and they combine those with excellent and speedy customer service! Please keep up these ext... See more

Company replied

Rated 5 out of 5 stars

The order arrived well packaged and was delivered in line with the timescales given. Having previously sought out grain fed brisket i thought id take a chance on this grass fed one based on the d... See more

Company replied

Rated 5 out of 5 stars

Consistently good quality meat. Well butchered, just the right amount of fat rather than excessively so to increase weight to boost cost at the expense of a greasy result. A lovely boned and rolled si... See more

Company replied


Company details

  1. Butcher Shop

Written by the company

Whole-carcass artisan butchers supplying the finest meat from the heart of the Yorkshire Dales to top restaurants in London, Leeds, and Manchester. Always Fresh, Never Frozen® - proudly recognised as one of the best online butchers in the UK.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

218 reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(218)

95 reviews in the last 12 months

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Rated 5 out of 5 stars

Always Swaledale

Always Swaledale venison for quality flavour expert butchering value for money and service.

24 September 2025
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Anne! We’re delighted to hear your feedback.

Rated 4 out of 5 stars

The product is great,

The product is great,

24 September 2025
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Shaun! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Always great produce

Always great produce. As a chef I've used Swaledale in restaurants previously so it's great to be able to get the same at home. Massive product variety too

26 August 2025
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Simon! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Good meat

Good meat, great taste, good packaging

26 August 2025
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Martin! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Stunning quality - worth every penny.

Ordered a porchetta and a cote de bouef. We had the porchetta and quality of meat and pork sausage stuffing was stunning. Worth every penny. Best pork I’ve ever had. Delivery was also slick and meat was packaged very well and sustainably. I will be back.

17 August 2025
Unprompted review
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Tim! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

I have had three different orders so…

I have had three different orders so far and cannot fault the delivery service or the quality of the meat.
Everything was fresh and I was able to freeze items not used on the day.
I will shortly be placing another order and will continue to do so. Last order number: 91057.

28 July 2025
Unprompted review
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Brisket to die for

The order arrived well packaged and was delivered in line with the timescales given.

Having previously sought out grain fed brisket i thought id take a chance on this grass fed one based on the description. I can honestly say its been the best brisket ive smoked. Did an overnight smoke for 9 hours, last few hours wrapped in butcher paper with some of the fat i rendered down from a slight trim and then rested in towels and a coolbox for 3 hours. Results were unbelievabley good it was juicy, tender lovely bend and smoke ring. This will be my goto brisket of choice from now on.

Also ordered some merquez sausages, have to say they werent proper merquez imho, but were a damned fine sausage nonetheless.

28 July 2025
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Dyfed! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Great meat, good service

Great meat. Good service.

25 July 2025
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Andrea! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Tremendous butcher.

Tremendous mutton probably the best calf’s liver I’ve ever had.

28 July 2025
Unprompted review
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, David! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Most excellent

Most excellent

25 June 2025
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Adrian! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Great

Great, never had problem

25 June 2025
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Stephen! We’re delighted to hear your feedback.

Rated 5 out of 5 stars
Swaledale Butchers logo

Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Wayne! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Tasty bacon and sausages

Tasty bacon and sausages , made for a perfect breakfast. Mince cooked beautifully, just the right amount of fat . Highly recommend swaledale butchers . Packaged with care and delivered cold .

25 June 2025
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Sue! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Great service, great meat.

The meat that I order was delivered on my required date. Have not eaten it all yet but that which we have has been very good, plenty of flavour and tender. Good choice of meats, including some cuts that I have not experienced before and all reasonably priced.

24 June 2025
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Arty! We’re delighted to hear your feedback.

Rated 1 out of 5 stars

Don't know, wasn't safe to eat.

Can't comment on the quality of the meat. It was sent Friday and not arrived by Sunday afternoon. So this is more a 1 star review of DPD. But Swaledale have no phone number for customer support,
Update: Swaledale have refunded. Have re-ordered.

29 June 2025
Unprompted review
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Reply from Swaledale Butchers

Hi Peter,

Thank you for your feedback, and we’re sorry to hear there was a delay with your delivery. Whilst DPD is responsible for fulfilment, we understand how frustrating it can be - especially when you're left uncertain about the condition of your order.

As noted in our FAQs, our insulated packaging is designed to keep your order in optimal condition for over 48 hours from the time it leaves Swaledale HQ. In the rare event that the quality is compromised, we’ll always make it right - which we were happy to do in this case.

We're pleased you’ve chosen to re-order, and while this was clearly a service issue rather than a product one, we’re grateful for the chance to put things right.

For future reference, we handle all customer service via email to ensure we can track and resolve issues as efficiently as possible.

Best wishes,
The Swaledale Team

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