Swadlincote Windows Reviews 

597
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and efficiency of the staff from initial contact to installation. Many people appreciate the high quality of the products, noting how well-made they are and how they enhance their homes. Reviewers also frequently mention the competitive pricing, finding the value for money to be excellent. The installation teams are consistently described as friendly, polite, and tidy, often going above and beyond to ensure customer satisfaction and a clean work area. People are particularly impressed with the quick response times for issues and the thoroughness of the work, even in challenging conditions.

What people talk about most

Service

People report positive experiences with service, often highlighting the smooth and efficient process from... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, efficiency, and... See more

Product

Reviewers mention positive feedback about the product, with many customers expressing satisfaction with the... See more

Quality

Users describe positive interactions with quality, with many customers expressing satisfaction with the high... See more

Price

Customers consistently note positive experiences with price, often describing it as reasonable, competitive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been looking to get new windows fitted for a while now, had several companies round to give quotes, all started high before offering at a much reduced rate. Decided to give Swadlincote windows a... See more

Company replied

Rated 5 out of 5 stars

From the initial visit to measure up, and discuss our requirements, the company listened, offered suggestions and promptly emailed a quote. Installation was slightly quicker than originally expected -... See more

Company replied

Rated 5 out of 5 stars

Extremely pleased with the whole experience. Windows look fantastic, great price and I can't believe the noise reduction (on a fairly busy road). However it is the people that make Swadlincote Windows... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic service. 4 year old front door latch mech developed a fault. We only contacted via email late at night and they responded the next morning and sent a service engineer out to tak... See more

Company replied


Company details

  1. Window Installation Service
  2. Aluminum Window Manufacturer
  3. Conservatory Specialist
  4. Door Shop
  5. Garage Door Supplier
  6. PVC Windows Supplier

Written by the company

We are one of Derbyshire's largest independent manufacturers and installers of double-glazed windows, doors, and conservatories. We produce a superior quality product and compliment this with excellent service, expertise, craftsmanship, and experience. From first contact to completion every step of the process is dealt with professionally by one of our team. Using the latest manufacturing techniques and technologies, we can supply windows, doors, and conservatories of a quality that will please the most discerning. It’s by ensuring that these high standards are maintained that we continue to receive recognition from new and old customers alike – by delivering a service that is second to none. Our services include Windows including Casement, Flush Casement, Residence 7, Residence 9, Aluminium, Tilt & Turn, Secondary Glazing, and Sliding Sash. Doors including UPVC, Composite, Aluminium, engineered Timber, Bifold Doors, Patio Doors, French Doors, Sliding Doors, Replica Timber Doors, and Heritage Style. Conservatories, Conservatory Bases, Orangeries, Fascia, Soffits, Guttering, Verandas, Commercial Buildings, and Lantern roofs. Garage doors including Hormann, Aluroll, Sectional, Roller, Side Hinged, Up & Over. Juliet balcony, brick cut out, building work, single-story extensions, mock Tudor, Integral blinds.


Contact info

4.9

Excellent

TrustScore 5 out of 5

597 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(597)

59 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A job well done.

I had two windows replaced on Monday, one was in a difficult place to reach, but the fitters got on with the job with grace and ease. This is the third time I've had work done by Swadlincote Windows, and as always, was completed on time and left clean and tidy.

Janice Burns

29 April 2024
Unprompted review
Swadlincote Windows logo

Reply from Swadlincote Windows

Good Afternoon Janice,

Thank you for leaving us a 5star review. We are very pleased that you have chosen to use our company for the third time. should you require anything else, please do not hesitate to get in touch.

Best Wishes
SWC

Rated 5 out of 5 stars

Replacement windows,porch,doors and electric garage door.

We have just had the third project on our house supplied and fit by Swadlincote Windows and we have been delighted with all of them.
The quality of their products and work force is second to none. We would like to give a huge thank you to John Birch who did the amazing plans for each project and Nathan & Jack who did an excellent job fitting our latest installation.
Val & John Insley.

22 April 2024
Unprompted review
Swadlincote Windows logo

Reply from Swadlincote Windows

Good Afternoon Val & John,

Thank you for taking the time to leave us a review, its greatly appreciated.

We will be sure to pass on your thanks to John, Nathan & Jack.

Best wishes
SWC

Rated 5 out of 5 stars

Window and door replacement

We have just had a full window and door replacement completed by Swadlincote Windows. We are absolutely thrilled with the result and with the service we received from beginning to end.
The staff in the show room allowed us to browse and were there to help but were not pushy in any way. Once we decided to move forward an
appointment was made and Tim North visited us. He was very helpful and quickly provided us with a quote. Nothing was too much trouble and when we altered our order a 2nd quote was sent within 24 hours.
Our windows were ready to be fitted exactly 4 weeks later and the fitters Matt and Andy worked here for 3 days. The standard of their work was outstanding and each day they cleared everything away. They were a great team. Thank you everyone.
Gwen and Mark
Alrewas

19 April 2024
Unprompted review
Swadlincote Windows logo

Reply from Swadlincote Windows

Good Afternoon Gwen & Mark,

Thank you very much for your great review. We are very happy that you are pleased. We will pass your lovely comments onto the team.

Many thanks & Best wishes
SWC

Rated 5 out of 5 stars

Swadlincote Windows - brilliant installation of internal home office partition

Swadlincote Windows - brilliant service and installation of a set of internal (double doors? Black Aluminium partition - brilliant effect separating a large dining room and office space - looks amazing - highly recommended

15 April 2024
Unprompted review
Swadlincote Windows logo

Reply from Swadlincote Windows

Good Afternoon Marcus,

Thank you for taking the time to leave us your great review.

We are very happy that you are pleased with your new doors! Should you require anything else, please do not hesitate to get in touch.

Best Regards
SWC

Rated 5 out of 5 stars

Composite front door and panels

We have recently had a new front door and side panels fitted by Swadlincote Windows, we are extremely happy with the finished product, the fitters were fantastic and the communication from the company was excellent, more than happy to recommend

12 April 2024
Unprompted review
Swadlincote Windows logo

Reply from Swadlincote Windows

Good Afternoon Mr Mawbey,

Thank you very much for leaving us your review. We are happy that you are pleased with your new door! should you need anything else, please do not hesitate to get in touch.

Best Regards
SWC

Rated 5 out of 5 stars

The whole experience from having the…

The whole experience from having the quote to having the windows installed has been straightforward and professional. The windows are excellent quality and workmen cleared up after themselves.

9 April 2024
Unprompted review
Swadlincote Windows logo

Reply from Swadlincote Windows

Good Afternoon Gillian,

We really appreciate you taking the time to leave us this great review! We are very happy that you are pleased with the work.

Best wishes
SWC

Rated 5 out of 5 stars

Chris and Team

Chris and his team are incredible…they removed and installed mums windows and doors like magicians…leaving no mess and breath taking results…cannot thank them enough

26 March 2024
Unprompted review
Swadlincote Windows logo

Reply from Swadlincote Windows

Good Afternoon Paul,

Thank you for your fantastic review, We are very happy you are pleased! Should you need anything else, please do not hesitate to get in touch!!

Best Regards
SWC

Rated 5 out of 5 stars

The experience from start to finish was…

The experience from start to finish was great.The guys who installed my windows were respectful of my property and cleaned up afterwards to a higher level than what I expected

25 March 2024
Unprompted review
Swadlincote Windows logo

Reply from Swadlincote Windows

Good Afternoon Andrew,

Thank you for your 5 star review! we are very happy to hear you are pleased.

should you require anything else, please do not hesitate to get in touch!

Best Wishes
SWC

Rated 5 out of 5 stars

Great service and product

I was recommended Swad Windows by someone who used them, who also said aftercare was good. The process from quotation to installation and payment was smooth and organised, with plenty of opportunities to ask questions. Replies to emails were prompt and the chap who came to quote was on time and polite. When it came to door fitting, Dave and Aaron were neat, tidy, quick and polite and fixed a few issues that had come up on installation not anticipated by the quote visit (no-one's fault) and explained everything. The door looks great and is well fitted. I love the stained glass and already have had compliments on how smart it looks! Would reccomend to anyone needing a new door.

26 March 2024
Unprompted review
Swadlincote Windows logo

Reply from Swadlincote Windows

Good Afternoon Stephanie,

Thank you for taking the time to leave us a review! it is greatly appreciated. We are also very happy to hear you are pleased with the service and work carried out.

Should you require anything else, please do not hesitate to get in touch!

Best wishes
SWC

Rated 5 out of 5 stars

The front door and bay window were…

The front door and bay window were looking tired, so after a few quotes settled on Swad Windows. They came out did an initial measure up and helped me in the design and choice of goods. There was no hard sell or typical sales tactics and I was left to make my choice. I'm happy to say I made the right decision and a fairly quick turnaround for the installation. The fitters were excellent, nothing was too much trouble and with the exception of a new door and window you wouldn't know they had been at all. Right choice all round and would I recommend Swad Windows, yes I would. Thank you again.229221.

21 March 2024
Unprompted review
Swadlincote Windows logo

Reply from Swadlincote Windows

Good Afternoon,

We are very happy to read your review! your feedback is greatly appreciated.

Should you require anything else, please do not hesitate to get in touch! We look forward to working with you again.

Best Wishes
SWC

Rated 5 out of 5 stars

Great job ref 229325

A great experience from start to finish. The person completing the survey was so helpful and patient, fitting completed with minimum mess and a reasonable price. Cannot fault this company

19 March 2024
Unprompted review
Swadlincote Windows logo

Reply from Swadlincote Windows

Good Afternoon Sue,

Thank you for your lovely review! we are very happy to hear you are pleased with the work carried out.

Best Wishes
SWC

Rated 5 out of 5 stars

Excellent job!

We were impressed with Swadlincote Windows from obtaining the quotation to installation. The communication with us from start to finish was excellent and their price was competitive. The job was started and also finished on the date agreed and the fitters (Ian and Nathan) were polite, friendly, respectful and professional. Their attention to detail was excellent and the finished job looks great!-thank you

7 March 2024
Unprompted review
Swadlincote Windows logo

Reply from Swadlincote Windows

Good Afternoon Dawn,


Thank you for your amazing 5 star review! We are so delighted to hear your feedback.

Best Wishes,
Swadlincote Windows

Rated 5 out of 5 stars

Ref 229311

Fantastic end to end experience. Initial enquiry resulted in a prompt visit from Tim who was great, very friendly and knowledgable. Survey and quote were prompt, competitive & very professional and clear.

Decided to go ahead and install was arranged very quickly. Then the quality of the windows and the install was flawless and I could see that the installers took a lot of pride in their work and it shows and the windows themselves seem high quality.

Really happy with my new windows will use Swadlincote Windows for all work of this type in future would highly recommend them.

5 March 2024
Unprompted review
Swadlincote Windows logo

Reply from Swadlincote Windows

Good Afternoon Mr Griffin,

We appreciate you taking the time to leave such a positive review and are pleased to hear you are happy with our service. Thank you once again from everyone at Swadlincote Windows.

Best Wishes
SWC

Rated 5 out of 5 stars

Excellent service throughout.

A competitive quote was provided the same day as the survey. The windows, fascia and door were fitted just over a week later. The installers were polite, hard working and completed the job to a very high standard.
Overall we are extremely pleased with Swadlincote Windows.

27 February 2024
Unprompted review
Swadlincote Windows logo

Reply from Swadlincote Windows

Good Afternoon Peter,

Thank you for leaving us your great review. We are very happy to hear you are pleased with the work carried out. Should you require anything else, please do not hesitate to get in touch.

Best Wishes
SWC

Rated 5 out of 5 stars

Absolutely first class service from the…

Absolutely first class service from the girls in the office to the fitters who did a fantastic job. We're very happy

22 February 2024
Unprompted review
Swadlincote Windows logo

Reply from Swadlincote Windows

Good Afternoon Kerry,


Thank you for your lovely review, we are thrilled that you are pleased with our service.

Many thanks,
Swadlincote Windows

Rated 1 out of 5 stars

Awful Experience

We used Swadlincote windows for what we thought would be a simple warranty transfer, and the whole experience was terrible

Firstly, you have to deal with the rude and abrupt receptionist. After 2 cancelled visits, they turn up at totally the wrong time. After their inspection there is damage to our windows, which we reasonably question, especially as the person visiting tells us exactly how that damage would happen! We then receive threatening emails asking to withdraw our ‘allegations’. We have requested a refund, and they have flatly refused….as the person deciding this is the same person who visited – wow! …… ummm…That sounds fair!. We have no option now but to take legal action, for something that could have been very easily resolved with even average customer service

There are lots of window fitters out there, and my advice, is avoid this lot, as dealing with them has been shocking.

23 February 2024
Unprompted review
Swadlincote Windows logo

Reply from Swadlincote Windows

Dear Mr Mint,

Firstly, we would like to take this opportunity to thank you for taking the time to write a review and we appreciate all feedback from our customers. We regret to hear you are dissatisfied with our warranty transfer procedure. It is always our aim and our goal to provide the highest possible standard of service to all of our customers.

In this instance we have been unable to transfer your warranty after our lead service engineer attended the property but this time and labour is chargeable. Our call our charge is £75 which includes the vehicle hire, skilled labour and assessment. We are more than happy to elaborate further on our decision so please feel free to contact us at customercare@swadlincotewindows.com and we will help in any way we can.

Yours sincerely.

Swadlincote Window Company LTD

Rated 5 out of 5 stars

Exceptional service

From our first visit to the showroom to the final cleaning of the installed windows we had nothing but a brilliant service. All our requirements were met by the sales team and then the windows and doors were professionally installed. Thank you to all at Swadlincote Windows

20 February 2024
Unprompted review
Swadlincote Windows logo

Reply from Swadlincote Windows

Good Afternoon Kevin,


Thank you for your lovely review, we really appreciate the feedback.

Many thanks,
Swadlincote Windows

Rated 5 out of 5 stars

Highly Recommended

Had a stable door replaced with a nice new UPVC door, as well as a new fascia fitted to a bay window and some gutter maintainence. Received a fantastic service from start to finish and couldn't be happier.

19 February 2024
Unprompted review
Swadlincote Windows logo

Reply from Swadlincote Windows

Good morning,

Thank you for 5 stars! We're so pleased you're happy with the work installed.

All the best,
Swadlincote Windows

Rated 5 out of 5 stars

Great service from Swadlincote windows

By far the easiest and most professional company I’ve ever dealt with. All the way from quotes to the finished product. Good price, no hidden costs. Tim came to do a survey Thursday and the windows were fitted by Monday. The men who came to fit the windows were lovely (I think it was Ian and Paul) quick, efficient and left absolutely no mess at all.
We had a very minor scratch on one pane of glass that the team came back to correct less than 48hrs later no hassle.
Thanks all at Swadlincote windows.

12 February 2024
Unprompted review
Swadlincote Windows logo

Reply from Swadlincote Windows

Good afternoon Maddie,

Thank you for your lovely review! We really appreciate your kind feedback.

Warm regards,
Swadlincote Windows

Rated 5 out of 5 stars

Excellent coordinated professional…(229253)

Excellent coordinated professional service from start to finish including friendly fitters!

19 February 2024
Unprompted review
Swadlincote Windows logo

Reply from Swadlincote Windows

Hi there Keith,

Thank you for your kind review, we're so glad to hear.

All the best,
Swadlincote Windows

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look