SVS Reviews 9

Nice experience with svs members

Omg, I understand why I didn't return to the svs vision in Detroit on grandriver!
My husband and had a app Sat Jan 3rd 2026. I stood their waiting for assistance about 3 to 5 min WHEN I SAID HELLO I HAVE A APPOINTMENT A LADY SAYS OK ,THEN STARTED TO ASSISTANT SOMEONE ELSE! I got pissed..it was crowded and no one seemed to care. I have MS so after ME ASkING SOMEONE ELSE FOR HELP, IT WAS LIKE JUST FORGET IT!! MY HUSBAND AND I LEFT I SCHEDULED SOMEWHERE ELSE. WAS SOO MAD DUE TO MY EYESITE NEEDS TO BE CHECKED. NEVER AGAIN, ILL BE SURE TO NOT RECOMMEND TO ANYONE AND SPREAD MY ECPERIENCE TO OTHERS FOR SURE!!

I bought a PB-14 Ultra a long time ago, at least a decade but probably more. After many years of use the amplifier module died. Great, I thought, checking out the price of their new subs and thinking it’s £3k+ I don’t really want to spend right now. But I didn’t need to! Even several years after my sub went out of production, SVS not only produce an amplifier module for it, but an upgraded one comparable with their latest subs. The catch: The cost, right? But no, it was under £400 delivered and it transforms the sub. So, so much better I’m glad the original amp broke. This is how you do long term customer support.

I am not someone who normally leaves reviews. However, on this occasion, I felt compelled to leave one for the exceptional customer service I have received from SVS.
I have an SVS PB-4000 which is a truly awesome, room-shaking beast of a subwoofer. If you ever get the opportunity to own or test one of these, I suggest you put it through its paces by watching Blade Runner 2049. The depths of bass this sub reaches are truly incredible - I think it could possibly shake a weak building to the ground! It also delivers a lovely tight bass with music – muffle the ports and change volume and filter settings accordingly.
I’ve had my beloved PB-4000 for just over 5 years, which happens to be the length of the guarantee (which is pretty good, to be fair) and unfortunately, my subwoofer started distorting badly a couple of months ago. I was devastated.
I emailed SVS and a really helpful chap called Jay took me through the process of diagnosing the problem, which included removing the rather hefty driver from the unit. Quite a daunting task, but as it turned out, a lot easier than expected. The hardest part was getting a tool to lift the driver out, but after watching some YouTube videos I managed to craft something together myself pretty easily. Then it just took a couple of minutes to extract it, with a helping hand from my partner. We did some testing and very quickly established that the driver had blown.
Jay said I first needed to go back to my retailer here in the UK for a resolution. That retailer’s initial reply was to tell me it would be £1,000 for a new driver to be fitted and therefore they suggested I just buy a new PB-4000 from them instead – which somewhat irked me! The PB-4000 is certainly not a cheap subwoofer and the suggestion that I should simply replace it after 5 years was a little insulting.
I asked for them to give me a price just for a replacement driver, telling them I would fit it myself. They came back with £720. So, that means when they first offered to replace the driver for me at a cost of £1,000, they were trying to charge me £280 just for labour – based on my experience, a 20-minute job at best! It goes without saying, I was not entirely happy with the retailer’s attempts at a resolution.
I got back in touch with SVS and tried to get them to talk with the retailer over here. I completely understood that my subwoofer was out of guarantee, and I fully expected to have to pay for a replacement driver, I just wanted to ensure I was getting the best and most economical resolution possible, as an existing SVS customer with a faulty unit.
Jay at SVS then escalated my problem to a chap called Ed and he said he was going to do what he could. After a short wait of a week or two, Ed totally came through for me. He said he was arranging for a replacement driver to be sent to me – at no cost! Within just a few days, I had a replacement driver shipped to me, sent by Karma AV here in the UK, who were not my original retailer (and were excellent, btw). I had my new driver unpacked and fitted in 20 mins and my PB-4000 was back in perfect, room-shaking order once again.
I can’t thank SVS enough. It was more than I could have possibly expected or hoped for. They were under no obligation to replace my driver, but they did.
This is certainly one of the best customer service experiences I’ve ever had. Communication with SVS was excellent, they stood by their product and they went well and truly above and beyond for their customer – you can’t ask for much more than that!

3rd time buying a sub from SVS.
Perfect process, great price and customer service !
1st sub I bought in 2004 from them still pounds out the lows !

Fantastic customer service, with even BETTER products! Proud owner of Prime Towers and WILL be upgrading and expanding!