I ordered 3 T- shirts, but unfortunately the wrong size. Customer service was excellent and rapidly came up with a good solution. The t- shirts I received were of a superb quality, both fabric and pri... See more
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Review summary
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Reviews shaping this summary
A company’s customer service can only truly be proven by how they respond to unexpected scenarios. Response was prompt. Solution was even faster. What’s even better, the quality of the items are on po... See more
Company replied
Outstanding from start to finish. The customer service was genuinely exceptional - friendly, responsive, and they went above and beyond to make sure everything was perfect. The T-shirts are p... See more
Company replied
Great customer service. Sent an email late Sunday evening and received a response before I woke up. They quickly fixed a mistake that I made at checkout. Very happy because a lot of other companies do... See more
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Company details
Written by the company
On a mission to unite culture, comfort, and style, Suzushii is aiming to turn into a global emblem of cultural connection by blending streetwear with the captivating influences of Asia. Our products are made with high quality material while also putting sustainability as an priority. Join our community and be part of the experience!
Contact info
4.6
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 48 hours
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Amazing customer service!!!
Amazing customer service!!!
I’ve made a mistake with my order and I’ve been able to reach they so easily and quick, so they can fix my mistake in a record time.
Willing to receive my order to confirm that their t-shirts are as good as they look!
5 August 2026
Unprompted review
Reply from Suzushii Clothing
Hi Noé,
Glad we caught it in record time! 😄 Mistakes when ordering happen, and if there’s still time to fix them, we’ll always do what we can.
Now we just need the tees to live up to the pictures — hope you love them when they arrive!
Best,
Suzushii Clothing
Excellent customer service and shirt quality
Excellent customer service, excellent quality shirts. Eliana from customer service in particular did an amazing job with helping me with my lost parcel. They offered a free one time replacement. Thank you so much!
5 August 2026
Unprompted review
Reply from Suzushii Clothing
Hi Marco,
Lost parcels are never fun, so we’re really glad Eliana was able to step in and get a replacement arranged for you.
We’ll make sure she sees your shoutout! And of course, great to hear the shirts themselves didn’t disappoint either. 😊
Thanks for the kind words!
Best,
Suzushii Clothing
Customer service on point.
A company’s customer service can only truly be proven by how they respond to unexpected scenarios. Response was prompt. Solution was even faster. What’s even better, the quality of the items are on point. Will definitely buy from again. Thank you
5 August 2026
Unprompted review
Reply from Suzushii Clothing
Hi Federico,
Really happy our team was able to get things sorted quickly for you, and even better that the products themselves hit the mark too.
Thanks for giving us the chance to make it right. See you on the next order!
Best,
Suzushii Clothing
Great customer service
Great customer service! I’ve had a problem with one of my t-shirts, they responded immediately and took care of the replacement.
4 August 2026
Unprompted review
Reply from Suzushii Clothing
Hi Grzegorz,
Sorry one of the tees gave you trouble in the first place, but happy to hear our team jumped on it right away and got a replacement sorted.
Thanks for giving us the chance to make it right!
Best,
Suzushii Clothing
Perfect customer service
I ordered 3 T- shirts, but unfortunately the wrong size. Customer service was excellent and rapidly came up with a good solution. The t- shirts I received were of a superb quality, both fabric and prints. I will buy from them again and can recommend Suzushi clothing all the way. Good communication as well and fast shipping.
31 July 2026
Unprompted review
Reply from Suzushii Clothing
Hi Georgios,
Glad we could find a solution that worked for you!
Super happy to hear the shirts themselves impressed you once they arrived. Thanks for the recommendation, and next time hopefully we get the sizing right from the start 😄
Best,
Suzushii Clothing
Great service
I bought three T-shirts. They fit perfectly and the quality is great. Unfortunately, one of them had a defect in the fabric. Customer service was quick to respond and sent me a replacement without any hassle. Great service overall!
4 August 2026
Unprompted review
Reply from Suzushii Clothing
Hi Alexander,
A defect definitely isn’t how we wanted one of your three tees to arrive, but we’re happy our team could make it right without putting you through a bunch of hoops.
Glad the replacements, fit, and quality all worked out in the end. Enjoy the shirts!
Best,
Suzushii Clothing
Very good quality clothing
Very good quality clothing! Feels vintage and casual so I'm able to gift to anyone in my family.
1 August 2026
Unprompted review
Reply from Suzushii Clothing
Hi Zayed,
Love that you’re already thinking of them as gifts for the family! The vintage, easy-to-wear feel is a big part of what we’re going for, so it’s great to hear that came across.
Hope everyone enjoys theirs! 😊
Best,
Suzushii Clothing
Really beautfully made products the 3…
Really beautfully made products the 3 Tshirts i got are amazing. Make sure you cold wash them to keep them like new. Will def be ordering again 5 star product delivery and buying experience.
17 July 2026
Unprompted review
Reply from Suzushii Clothing
Hi Lord,
Sounds like those three tees found a good home! 😄 And yes — cold wash is the way to go if you want to keep them looking fresh for as long as possible.
Really appreciate the 5 stars, and even better to hear you’re already thinking about the next order!
Best,
Suzushii Clothing
Needed to change the size of a shirt
Needed to change the size of a shirt, reached out the support team and with in hours got a reply! Good experience over all!
2 August 2026
Unprompted review
Reply from Suzushii Clothing
Hi Andrew,
Glad you reached out and we could get the size sorted for you in time!
Thanks for sharing your experience, and we hope the new size fits just right. 😊
Best,
Suzushii Clothing
The customer service is top notch
The customer service is top notch. They responded to my issue promptly and were able to fix my mistake that I made after I had made the purchase 10/10
24 July 2026
Unprompted review
Reply from Suzushii Clothing
Hi Samuel,
Mistakes happen, so we’re just happy you reached out while there was still time for us to fix it. We’ll pass the love along to the support team.
Thanks for sharing your experience!
Best,
Suzushii Clothing
Beautiful designs,great…
Beautiful designs,great quality,excellent service. Will order again,thank you
2 August 2026
Unprompted review
Reply from Suzushii Clothing
Hi Victoria,
So glad you’re happy with the designs, quality and service. We’ll be looking forward to your next order!
Best,
Suzushii Clothing
Im located in Greece and my order…
Im located in Greece and my order arrived after 18 days. I had track of the shipment throw all the proccess. I bought 3 Tees that have great design on. They were as were shown on internet, great fabric and the size was as i expected. Im a big guy 185cm 105kg and the 2xl is for me an excellent buggy fit. I hope that the design will remain intact after washing.I was sceptical on an internet buy from an unknown retailer but all went great. If you are into the designs the quality wont fail you. I recomented it.
18 July 2026
Unprompted review
Reply from Suzushii Clothing
Hi Nik,
Going from skeptical to recommending us — we’ll take that! 😄
Really appreciate you including your measurements and fit experience too. That kind of detail can be genuinely helpful for someone else trying to figure out their size.
Glad the tees made it safely to Greece and looked and felt just as you expected. Follow the care instructions and they should keep looking great wash after wash.
Thanks for giving us a chance!
Best,
Suzushii Clothing
Thanks for the quick delivery
Thanks for the quick delivery. The T-shirts are absolutely amazing! You guys are the best! ❤️ Arigatō gozaimasu!🇨🇭
30 July 2026
Unprompted review
Reply from Suzushii Clothing
Hi Pascal,
Love hearing that the tees made it to you quickly and, even better, that you’re loving them! Your message definitely put a smile on our faces.
Enjoy the shirts, and greetings to Switzerland!
Best,
Suzushii Clothing
Reply from Suzushii Clothing
Hi Joel,
We really appreciate it! 😄
Happy you liked the quality and had a good experience with our team. Thanks for the support!
Best,
Suzushii Clothing
Waste of time.
No idea about quality. It’s been over two weeks and the shipment hasn’t even hit my country (Australia) yet.
Customer service couldn’t care less.
Joke of a company.
20 July 2026
Unprompted review
Reply from Suzushii Clothing
Hi Zak,
We’re sorry — waiting over two weeks without seeing your parcel reach Australia is understandably frustrating, and you should never feel like our team doesn’t care when you reach out for help.
Please contact us again with your order number and mention this review. We’d like to take another look at the tracking, find out what’s happening with the shipment, and see what we can do to make this right for you.
Best,
Suzushii Clothing
Beautifully designed products
Beautifully designed products, amazing quality and fast delivery. It’s a trifecta.
16 July 2026
Unprompted review
Reply from Suzushii Clothing
Hi David,
The trifecta — we like the sound of that! 😄
Great designs, quality that feels right, and a package that doesn’t keep you waiting. Happy we could tick all three boxes for you.
Thanks for the review!
Best,
Suzushii Clothing
Outstanding from start to finish
Outstanding from start to finish. The customer service was genuinely exceptional - friendly, responsive, and they went above and beyond to make sure everything was perfect.
The T-shirts are premium quality, the fabric feels far more expensive than the price suggests. You can tell a lot of care has gone into both the materials and the finish.
The designs are seriously cool too - unique, stylish, and something you don’t see everywhere. It’s refreshing to find a brand that combines great design with top-quality products and customer service that actually cares.
I wouldn’t hesitate to order again and highly recommend them to anyone looking for premium clothing with first-class service.
Arigato gozaimasu :)
24 July 2026
Unprompted review
Reply from Suzushii Clothing
Hi Tosh,
Arigato gozaimasu! 🙏 We couldn’t ask for a nicer review.
It’s especially great to hear that you noticed the details we care about most — the feel of the fabric, the finish, and designs that are a little different from what you see everywhere else.
And a big thank you for the words about our customer service team. They’ll love reading this one.
Hope to have you back again soon!
Best,
Suzushii Clothing
Good products, but logistics and communication should improve
Tee shirts are made from an Excellent quality cotton, printings seems to be also pretty good. There are 2 points that are preventing the 5 Stars. Sizes are "over" I'm used to XXL and I think that with Suzushii, XL would have been better. And there are no indication of that issue. (unless I missed them) and it tooks more than 3 weeks to deliver, which is also an issue that deserves a notice, especially when you order just before vacations !
1 July 2026
Unprompted review
Reply from Suzushii Clothing
Hi Eric,
Thanks for the detailed and fair feedback. Great to hear the cotton and print quality impressed you, but we understand where the experience fell short.
Our tees might have a slightly oversized fit depending on the body type, and we provide measurements in our size guide, but your point about making that more obvious before ordering is a good one. Three weeks is also longer than the experience we aim to provide, especially when you're ordering around a vacation or specific date.
We appreciate you pointing out both areas — feedback like this helps us see where we can communicate things more clearly.
Best,
Suzushii Clothing
Delivery too long and not transparent
I placed my order on July 23rd, expecting it to arrive in time for a gift on July 30th. After following up multiple times, I discovered that it was being shipped from China, which meant it would never arrive on time. It's frustrating that there was no clear communication about delivery expectations, even in the follow-up email stating it had been dispatched. I really wish companies would be more transparent about these issues.
30 July 2026
Unprompted review
Reply from Suzushii Clothing
Hi Michael,
We completely understand the frustration here, especially since the order was intended as a gift for a specific date.
Our delivery estimates are shown on our website, but we hear your point that the shipping origin and expected timeline could have been clearer during the ordering and tracking process. We never want a customer to place an order with an expectation we can't meet.
We appreciate you bringing this up and will take the feedback on board as we continue improving how we communicate delivery expectations.
If you still need help with the order, please reach out to us and we'll be happy to assist.
Best,
Suzushii Clothing
Great customer service
Easy website, good sale prices. Had to contact customer service to amend delivery address just before dispatch- super helpful and fast response!
30 July 2026
Unprompted review
Reply from Suzushii Clothing
Hi Lindsey,
Glad we caught that address change just in time! 😄
Thanks for the lovely feedback. It’s great to hear the whole experience was easy, from ordering to getting help from our team when you needed it.
Hope you enjoy everything you picked up!
Best,
Suzushii Clothing
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