Sussex Partnership Reviews 

28
•
TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

How can this company improve it asks. Laughable really. Close the the place down. Cavendish house hastings. Building not bad from the outside but the service and the people inside need put... See more

Company replied

Rated 1 out of 5 stars

Mill View hospital should be shut down. The place is a breeding ground for evil spirits. Locked up on the ward problems are compounded. Needless to say a very very scary place especially for som... See more

Company replied

Rated 1 out of 5 stars

Life destroying experience thanks to: Helen Lofthouse - Wellbeing service Stuart Clark - Wellbeing service Rebecca Dew - NDS Hugo Critchley - NDS Andy Ashby - PALS I found these people to be... See more

Rated 3 out of 5 stars

CRAWLEY ROAD MENTAL UNIT HEARING ABOUT STAFF TREAT MENTALLY PATIENTS IN CARE HOME I HAD THAT TREATMENT IN CRAWLEY THE STAFF WAS HORRIBLE AND THE SOCIAL WORKER I WAS NOT ALLOWED TO SEE MY DAUG... See more

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Company details

  1. Mental Health Clinic
  2. also in
  3. Health Consultant
  4. Home Health Care Service
  5. Hospital
  6. Mental Health Service
  7. Private Hospital

Information provided by various external sources

We provide mental health services across Sussex, Kent and Hampshire. Our vision: outstanding care and treatment you can be confident in


Contact info

1.7

Bad

TrustScore 1.5 out of 5

28 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 44% of negative reviews

Typically takes over 1 month to reply

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1.7

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(28)

10 reviews in the last 12 months

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Rated 1 out of 5 stars

Appalling failure to failed sick…

Appalling failure to failed sick vulnerable NHS patient lies avoidance and cover up. Appalling failure to failed sick vulnerable NHS patient lies avoidance and cover up. The original negligence was regarding incorrect medications that destroyed 90% of bowel now given wrong meds that have stopped remaining bowel and just last month be given wrong meds again. Family banned with Trust lying, complaints met with lies and bullying. Appalling and sick behaviour by NHS Trust already castrated by judge in inquest last November

16 August 2020
Unprompted review
Rated 1 out of 5 stars

Useless

Useless
I was referred by my doctor to see a consultant psychiatrist, due to feeling a reliance starting with Diazepam. This was caused by my mother's health deteriating, due to dementia.
They intercepted this referral. I had a mental health assessment. That involved speaking to the side of this woman's head as she typed. !!
I have since seen my notes and she just missed so much that was so important. The outcome was to send me to STAR drugs place They turned me away as I wasn't taking enough.
My recorded letter to them explaining this went mysteriously missing. You don't go to hospital with a broken leg and have your crutch taken away. Surely you fix the leg first.
3 years on and I'm still hooked on Diazepam and have to buy them online.
Forget about going to PALS to complain as they just close ranks and you get nowhere, despite numerous faxes, letter and records going missing.
Not fit for purpose.

21 June 2020
Unprompted review
Rated 1 out of 5 stars

VERY POOR CUSTOMER SERVICES - AVOID

I have been referred to them for different matters. Zero stars if I could. In summary:
(1) Management and administration relate to referred customers in a demeaning light. This is reflected in very poor turnarounds and poor responsiveness (or rather the lack of it) together with lack of goodwill in many circumstances. By way of example, my referral got stuck on their system the other day and although it was signposted nobody would bother dealing with it (nice!).
(2) Front of line staff, such as secretarial liaison, can be quite rude and aggressive. I could hardly get a word edgeways the other day, only to be faced by threats she would put the phone down on me (nice!).

15 October 2019
Unprompted review
Rated 1 out of 5 stars

Straight into the point few weeks ago…

Straight into the point few weeks ago mid may 2019 I have delivered goods into Crawley hospital and have only touched the corner of the roof with rigid lorry cuortuon which is soft material it can’t cause no damage you can’t see fizical damage to the lorry in any way but have been pushed hardly in The nasty way to give incurane details that exact corner have been damaged numerous times and it’s not roof it’s just plastic coving very nasty maintenance boys one of them was running 🏃‍♂️ and smiling nasty 🤢 creature in my eyes 👀.This is frodulant incurance claim should be send to court !very nasty creatures in crawley hospital be aware!

1 June 2019
Unprompted review
Rated 1 out of 5 stars

Unfit for Purpose

Too much to write here, but it involves diagnostic failings, support failings, serious lying, unprofessional behaviour, malicious staff, arrogance, deliberate misdiagnosis and more. All of which affected 3/4 of a family, by two separate but equally appalling sections of this Trust. You only have to Google to see what a shocking amount of failings there are by this Trust.

9 December 2018
Unprompted review
Rated 1 out of 5 stars

corporate health management at its worst

My review of Sussex Partnership NHS Trust having experienced it both as a patient and staff member.

Fears of the privatisation of the NHS seems to be pointless because the way in which this Trust is run already exemplifies what we all hate about corporations hallmarked by the kinds of exclusivity, favouritism, and elitism that characterise profit-driven enterprises. Over-managed and populated by hierarchical cliques of fevered egos at management level all bucking for the limelight, Sussex Partnership is simply awful to deal with, both from a coal-face worker and patient perspective, having worsened since they amalgamated the smaller district Trusts into one mega-trust.

Like any badly managed entity, it's jobs for the boys. And the attitudes and personalities of the narcissistic executive would better serve a petroleum company, not a healthcare organisation. This attitude tends to impact upon the shop floor level, so that you end up with often snooty attitudes, back-biting, mistrust and an insecure and competitive working environment for staff.

This Trust, like much of the NHS, needs to return to down-to-earth, patient-centred health care, with less of the ambitious yuppie class, nepotism and ambition politics to spoil it.

23 March 2017
Unprompted review

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