Surge Bikes Reviews 

Had fantastic service from Matt and the team. Lots of advice on the ecargo bike we purchased and what accessories were recommended. Bike was delivered precisely when we wanted and it was extremely well packaged. Top notch.

Very happy with my bike and the service I received. I called up a couple of times to ask questions before placing my order and had helpful responses both times. Email communication once I had placed my order was prompt and all very clear. The bike was delivered on a pallet which shows they care! I had an issue which I was quickly sent a replacement part for. I also managed to drop and crack the computer screen within a few days of having it! They sold me a replacement at a good price and sorted me out with a screen protector too. Thanks to Matt for his speedy email responses and great customer service.

I was really impressed with surge, they are extremely helpful and knowledgeable. As a result of my great experience I have already recommended them to several friends.

Great service from Matt when I was looking to order my new bike. Advised me on correct sizing and also different options of the type of bike I wanted.
Highly recommended.

Really great shopping experience with Matt and the team at Surge, from my initial email, organising collection and a thorough run through and set up when collecting the bike. Also the bike has been amazing!!

Had great exspreicance great guys to deal with bike was here 2 days on pallet in box

The reviews of electric bikes were really useful in helping me choose which bike. All of the team weee helpful and friendly. Great to be able to test ride a few bikes to help decide which one will suit me best

From first contact to delivery, I can’t praise Surge bikes highly enough. The bike was a great price and was delivered when promised, fully assembled and ready to go. The packaging was worthy of note in its own right. I did have a minor problem with the app/charging but this was resolved in a call from the workshop within half an hour of contacting them. Highly recommended Thanks

As usual the guys at surge couldn’t do enough for me and were so very helpful in every aspect from purchasing, dilivery and after sales service. They are one of the best companies I have ever bought anything from. Genuinely a lovely company to deal with and would certainly recommend to all.

Surge bikes have been so helpful and informative about the e-bike environment. My queries were dealt with promptly and my bike needs and attention met to such a high standard. I recommend Surge bikes as the best retailer for an e-bike.

The small, experienced team spent the time to show me the bike I was interested in. The delivery was exactly as forecast. I was taken through the functions of the bike and accessories in a thorough manner. I am confident that Surge Bikes have a good level of experience of the e-bike market.

Great price, service and support. I enquired after an e-bike and Surge was the only company to ask intended usage to help me decide. Matt came back to me with several choices. He answered all my questions really quickly and fitted the accessories I asked for. Price was ~£1000 less than elsewhere (Focus Thron2 6.8). I felt confident in my purchase and wouldn't hesitate to buy from Surge again.

Great service - friendly, expert & extremely helpful.

Surge bikes is highly recommended!!!!
I decided to get a Orbea rise the ordering process was very easy with Matt even taking the order etc on the day they were closed
Nothing was to much trouble
On the way to the shop I decided that I want to pay a bit more for a higher spec bike
Again nothing was to much trouble they prepared the bike while I waited set up all the suspension for me and I am now a very happy owner of a rise
Matt and his team are really good so helpful highly recommended

Thank you

Very helpful. Delivery was quick, everything arrived as expected and the delivery guy helped explain a lot of the features of the bike. This is my first electric bike so it was very useful.

Customer services was amazing. Quality bike at a good price delivered on time. 5* shopping experience.

Very friendly staff.
I was given plenty of time to consider my purchase with no pressure buy. Everything about the bike was explained to me. I was able to test ride it and then it was checked over once I had decided to buy. The tyres were changed to tubeless at my request. Overall excellent service. Good coffee too.
Since then I have ridden it at Margam and The Afan Forests and I’m delighted with it. The battery range is excellent and I particularly like the buttons on the bars which means I can change the levels without taking my hands off the bars.

the lads kept me right in which bike was suited to my needs,then when order was places with them still kept in touch to make sure i was enjoying the bike
great bunch to deal with

Extremely helpful and knowledgeable. Excellent service, advice and guidance.

Very helpful advice on what accessories to buy and quick and efficient delivery