SURFspot Reviews 215

I had a problem with the software, Office was no longer working properly. I received a reply within a day and very clear instructions that helped me to sort out the problem. Keep up the good support!

It was fast and when I had an issue the people incharge solve it inmmediately.

Horrible service, do not buy anything from them. They take extremely long to reply, refusing to deal with repairs under warranty, not adhering to consumer laws. Just a terrible company for anything that is not digital, stay away.

I have a keyboard I wanted to send for warranty and the only thing they can offer is sending it back for repairs. But, if they judge it isn't warranty then I have to pay 50-120 euro for the repairs and I have no option to cancel or avoid these costs. In short; if I send it back I get a repaired product or I am paying for repair costs which are higher than the purchase costs of the keyboard. This is not a customer friendly way of providing a service.

Single-handedly the most incompetent service. Communications are operated by high-school attitude level employees, logistics non-existent.

I ordered hardware of over 1K value (fatal mistake) they took my money and said "date of shipment unknown, maybe in 6 weeks". I then asked them to specify within two days (5 days in total from order date) or I consider to cancel my order, to which the employee replied " We have already indicated to you 2 times that the delivery time of your order is currently unknown. I do not expect this to change in the next 2 days. Therefore, we are going to cancel your order, as you yourself suggested in your message". According to EU law a trader must refund all consumer payments, including delivery costs, within 14 days of withdrawal notification. I will take legal action if this isn't complete within this framework.

Hey i bought an adobe license from surfspot. i try to go to my adobe and it doesn't work so i decided to contact customer service. this has been one of the worst customer service ever, They keep telling me one of the their second line of support will help me as soon as possible. they just shove the problem aside and don't help. I did not recieve any awnser of the second line of support either. thanks surfspotr for taking my money :))

I purchased an iphone on November 11, which arrived damaged inside the box. I contacted Surfspot the same day to report the issue, but they refused to accept the return, citing delays with their supplier as an excuse.

Over the following weeks and multiple interactions with customer support, I was repeatedly promised a resolution within 1–2 days. However, no progress was ever made. Each time, I was met with the same excuse: "We cannot generate a return label." Even when I offered to return the phone at my own expense, my request was rejected, asking me to wait longer.

Frustrated, I reached out directly to their supplier, only to discover that the explanation provided by Surfspot was false. This experience has been extremely disappointing, and I hold Surfspot entirely responsible for their lack of accountability and support.

They sell you a microsoft license, and write somewhere in the fine print that you cannot use it online. The advertisement is focused on students, but you are not able to work on group projects when you buy this. Also no phone number on the site to contact if you have problems, only chat bot. Would not recommend buying from this company.

The employee was very nice and patient with me and helped me throughout the process

the customer service agent, Dominique, was great! Dominique answered quickly and was very informative. Asked all the right questions.

I encountered a struggle to run my new SPSS on my computer. I got in contact with Jennifer who stayed on the line with me until the problem was completely solved. She gave me multiple suggestions to solve the issue and explained clearly what needed to be done. Excellent help.

Order number: 3101437922.

I ordered a MacBook via Surfspot.

On the website, the indicated delivery time is "within 4 days" and given I placed my order on 26 Nov, it should have arrived at my doorstep before Nov 30. And now, 14 days later, the order is yet to be dispatched.

I am deeply disappointed with such long delivery time and the overall quality of the service. The whole situation is upsetting, especially for a returning customer like me.

I expect a timely response and a quick resolution to this issue. I am looking forward to your response.

there was no delay with replying, straight to the point on how to help me with my issue.

I purchased the student Office 365 licence, but this product has given me issues with logging in multiple times. When I contact customer service with all the troubleshooting steps I've already done, I get swift but very generic advice. It takes a lot of emailing back and forth and repeating long steps (they asked for a full reinstall of Office multiple times, even when I said I'd already done it with the proper support tool) to potentially get issues fixed. It appears like their customer support staff isn't very knowledgeable on the issues I'm experiencing, repeating a general script instead of actually answering my questions or giving me any explanation on my problem. I've been unable to use my product for 6 days now, my email conversation with Surfspot is 26 messages long, and I still don't have a solution.

Update: it took 6 full days for them to come to the solution I'd asked for in the first place (it was an error with my username, so I needed a new one). It worked immediately, so my product works now but I'm very frustrated it took this long.

it has great deals for student and the customer service is really helpful. I have a problem with my Microsoft license and they solved it right away.

Very helpful with helping me get through with purchasing creative cloud when it wasn't working for me to add it into my cart.

the chat is very helpful they take the time to solve the problem fully and they don't rush it, overall very good