The AI agent was helpful to a point it then passed me to a LIVE agent (Martin Thomas) who help me solve the issue. While i understand the need for confirmation of subscription details that part of... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
High valued service and cost effective. But in the previous version that had some bugs. It couldn’t automatically update to new version. VPN service couldn’t work. Uninstall and reinstall have to be c... See more
Company replied
Genuinely the nicest interaction I’ve had with customer service EVERRRR. Was quick to be understanding and solve my issue immediately and although I had no doubt I’d be with Surfshark for a while, th... See more
Problem was found out fast and efficiently solved. Very capable Helper. The human touch is always better. The help i recieved was intuitive and awsome. ai tends to go around in circles until you get a... See more
Company details
About Surfshark
Written by the company
Online security made easy
Surfshark is a cybersecurity company that develops online privacy and security solutions for everyone. Surfshark offers an all-round online security suite, the ultimate value solution for online safety.
The suite includes various tools, such as a VPN with an integrated ad blocker, user-friendly Antivirus, personal data masking tool Alternative ID, data leak detection system Alert, and private search tool Search.
Surfshark’s no-logs policy is regularly audited by Deloitte.
In 2024, Surfshark was recognized as Tech Advisor Editors’ Choice for speed, performance, unlimited devices, global server selection, and user-friendliness. That same year, TechRadar recommended Surfshark as a high-speed, high-value security solution. In addition to that, Surfshark is one of the Financial Times Top 1000 Fastest Growing European Companies in 2024 and 2025.
Contact info
United States
- support@surfshark.com
- surfshark.com
4.3
Excellent
30K reviews
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Once connected it great. Connection does not always work.
Once connected it great. I need to have a backup location to switch to before I can proceed. I would imagine my primary location is just very busy...
19 April 2026
Reply from Surfshark
Hi, we're glad to hear that Surfshark works well for you overall. If you occasionally experience connection issues, we recommend testing different conntection protocols in Settings - VPN settings of our app. If the problem persists, please let us know anytime at support@surfshark.com or via live chat on our website.
he disconnects too often
he disconnects too often.
Thanks, but it's already on WireGuard (automatic). The location I need is Albania.
20 April 2026
Reply from Surfshark
Hey Joe, we're sorry to hear that Surfshark disconnects often for you. For a more stable connection, try changing the connection protocol in the Surfshark app under Settings -> VPN Settings -> Protocol (we recommend trying WireGuard).
Also, please try more VPN locations. If it still keeps dropping, please contact us at support@surfshark.com and we’ll help troubleshoot.
Safer
Safer
I feel much more secure when I am online. It does break some websites, but that is understandable.
20 April 2026
Reply from Surfshark
Hey there, thanks for sharing! We’re happy to hear Surfshark helps you feel more secure online. It's true that some websites may block VPN connections, however, we recommend testing different locations and clearing browser cache as this often helps.
If you'd like, we can look into the issue anytime - feel free to let us know at support@surfshark.com anytime.
Great product and worth the money
This is an amazing product. I use it every day. The nice thing about SurfShark is that the vast majority of VPN Proxies use real machine and real locations as compared to many other firms that just the IP address block from a particular country.
20 April 2026
Great........It's the…
Great........It's the Business........And if you choose the right country.......the Business is even BETTER......Go for it.
20 April 2026
Unprompted review
Been great
Been great, great deal. Just a bit slow on some connections. To be expected. I just wish the windows app was quicker to open from taskbar. Otherwise very good.
20 April 2026
Reply from Surfshark
Hi there! Thanks for the kind words - glad you’re enjoying Surfshark. For the slower connections, try switching the protocol in the app via Settings > VPN Settings > Protocol (WireGuard is usually the fastest, or try OpenVPN UDP). In case the issue persists, get in touch with our support team at support@surfshark.com or by joining live chat on our website: https://support.surfshark.com/hc/en-us#open-chat
Works really well...
Works really well except that some apps or Web sites fail when using a vpn, so the facility to bypass vpn for these is really useful. Sadly it is not implemented for Linux platform.
20 April 2026
Unprompted review
Reply from Surfshark
Hi there. Thank you for your review. If you encounter a website accessibility issue, try switching locations or try switching the connection protocol by going to the Surfshark app -> Settings -> VPN settings -> Protocol. In case the issue persists, get in touch with our support team at support@surfshark.com or by joining live chat on our website: https://support.surfshark.com/hc/en-us#open-chat
Android app very slow
Android app very slow, and premeable. The provider of internet can control the trafic.
20 April 2026
Unprompted review
Reply from Surfshark
Hi there. Thank you for sharing your experience. If you encounter speed issues, try switching locations or try switching the connection protocol by going to the Surfshark app -> Settings -> VPN settings -> Protocol. In case the issue persists, get in touch with our support team at support@surfshark.com or by joining live chat on our website: https://support.surfshark.com/hc/en-us#open-chat
Basic is good, live streaming not working
Basic is good, live streaming using VPN is not good (India server), most of the times it won't work. Same live streaming is working with other VPNs but not with surfshark. I tried contacting service team not much useful.
20 April 2026
Reply from Surfshark
Hi there, you should be able to access streaming services as long as you abide by their terms and conditions. If you do, but still encounter accessibility problems, reach out to us at support@surfshark.com or by joining live chat on our website.
Highly recommended
I cannot voice my opinion enough about surfshark a great vp and if help is needed and a phone call made to them a quick helpful reply is guaranteed.
I cant recommend them enough.
20 April 2026
It's easy to set up and choose a remote…
It's easy to set up and choose a remote connection. And reasonably cheap, been using it without fault for approx 6 years.
20 April 2026
Unprompted review
The customer service employe helped me…
The customer service employe helped me perfectly. She found out that I typed my e-mail with an error. Now I can continu and activate Surfshark.
Thanks again.
20 April 2026
Surfshark is doing a great job.
20 April 2026
All good
All good, never have a problem with it on all of my devices, keep up the good work
20 April 2026
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