Surex.com Reviews 

8,030
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 423 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and advisors for being extremely helpful, knowledgeable, and prompt when handling various insurance needs and policy updates. People frequently mention that finding new coverage, combining policies, and navigating the entire process is made exceptionally simple, fast, and completely stress-free. Consumers often praise the outstanding customer service and the dedication shown by agents who go above and beyond to secure great rates. However, some customers also noted unexpected price increases and communication challenges with certain representatives during their policy renewals. A few reviewers experienced frustrating delays in receiving quotes along with unresolved billing discrepancies or document errors that required extra effort to fix.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing representatives as professional,... See more

Customer service

Consumers find customer service to be positive, frequently praising representatives for being patient,... See more

Price

Customers had ambiguous experiences with price, as many reviewers praised finding affordable rates, great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My representative, Matthew Gill, went above and beyond for me time and again. I could've been looked at as a nuisance these past few weeks looking at buying a new vehicle, and combining my insurance... See more

Company replied

Rated 5 out of 5 stars

Can't recommend Surex enough! Matthew Gill in SW Ontario has always been wonderful. I have been with Surex for some time now and have always received impeccable, friendly, professional, and quick serv... See more

Company replied

Rated 5 out of 5 stars

Surex.com was recommended to us by our son who has received excellent service from them. Ryan Baker was the advisor who reached out to us, and are we glad that he did. Ryan was thorough, knowledgeable... See more

Company replied

Rated 5 out of 5 stars

I would like to thank Bob Morrison with helping me and my son with some insurance issues when my broker was not getting back to me. He was wonderful and such great person to deal with. He kept us up... See more

Company replied


Company details

  1. Auto Insurance Agency
  2. Business Insurance Company
  3. Commercial Insurance Company
  4. Home Insurance Agency
  5. Insurance Broker

About Surex.com

Written by the company

We are an online Insurance Marketplace™, we have over 10 of Canada's Top Insurance Providers all working with us to help you find the best coverage at the best rate. No generic call centers, just good advice when you need it. A place to Compare, Shop, and Buy all online and with a trusted Insurance Advisor there to help at any time.
Start a quote today!
Get an Auto Insurance Quote
Find Home Insurance

Surex Insurance - We are Canada's Top Insurance Marketplace. We help you shop, compare and buy insurance all online.

Written by the company

Compare, Shop and Buy all Online! We believe more choices = more savings!
We have over 5000 reviews with an average rating of 4.9! All these great reviews can't be wrong. We work with you to find the best coverage at the best rates.

Surex - Canada's #1 Insurance Marketplace

We work with over 10 of Canada's Top Insurance Carriers to save You Time and Money! Also we pair you with a Dedicated Insurance Advisor who is your go to person every time you need something!

We work with over 10 of Canada's Top Insurance Carriers to save You Time and Money! Also we pair you with a Dedicated Insurance Advisor who is your go to person every time you need something!
No extra fees to work with us, we keep things simple, work on your time, and save you money.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

8K reviews

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4.5

All reviews

(8,030)

422 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional service, great job

Pratham Sood helped us with our home and auto insurance transfer in a very thorough and efficient way and made the whole insurance process simple and stress free. Great customer service, highly recommend.

26 May 2026
Unprompted review
Surex.com logo

Reply from Surex.com

We're so pleased to hear Pratham made your insurance transfer simple and stress-free. Thank you for your kind words!

Rated 5 out of 5 stars

I had the pleasure to deal with Devin…

I had the pleasure to deal with Devin M. Jeffrey from Surex insurance for my home & auto insurance. He is very knowledgeable broker. Highly recommend him for your insurance needs.

Adnan

26 May 2026
Unprompted review
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Reply from Surex.com

We are so glad to hear you had such a positive experience with Devin. Thank you for sharing your kind words!

Rated 5 out of 5 stars

Always timely

As always, my broker Greg Bourne is there for me when time is of the essence. He responded quickly to my needs for a new car insurance. He values my time and everything was completed within the day! Thank you so much, Greg!

20 May 2026
Unprompted review
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Reply from Surex.com

We're delighted to hear that Greg provided prompt and efficient service for your new car insurance needs. Thank you for your kind feedback!

Rated 5 out of 5 stars

Manjinder Singh was very patient and…

Manjinder Singh was very patient and knowledgeable with the questions I’ve asked him, and he was able to beat multiple quotes that I received from other companies. I would recommend.

20 May 2026
Unprompted review
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Reply from Surex.com

We're so glad to hear Manjinder provided excellent service and value. Thank you for your kind words and recommendation!

Rated 5 out of 5 stars

Above and beyond

Devin went out of his way to find a competitive insurance rate for my dream vehicle as well as coverage for my instrument collection. I highly recommend Surex and will to others.

12 May 2026
Unprompted review
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Reply from Surex.com

We are so glad to hear we could help you find excellent coverage for your vehicle and collection. Thank you for your kind words and recommendation!

Rated 5 out of 5 stars

Outstanding experience!!!

I had an outstanding experience with Surex, especially thanks to my broker, Dayana. She was professional, knowledgeable, patient, and incredibly responsive throughout the entire process.

Dayana took the time to explain everything clearly, answered all my questions promptly, and help me find the best possible option for my needs.

What really stood out was her dedication and customer service, it genuinely felt like she cared about helping me, not just closing a sale. The whole experience was smooth, stress-free, and much better than I expected when dealing with insurance.

I highly recommend Surex, and especially Dayana, to anyone looking for reliable and professional service.

Thank you again for all your help!

8 May 2026
Unprompted review
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Reply from Surex.com

Thank you for the fantastic review! We are thrilled to hear that Dayana's professional, patient, and dedicated approach made your insurance experience so smooth and stress-free. We truly appreciate your recommendation!

Rated 5 out of 5 stars

Happy

Diana has always been helpful with all my insurance needs. I appreciate her knowledge and speedy responses.

8 May 2026
Unprompted review
Surex.com logo

Reply from Surex.com

We're happy to hear that you've had such a positive experience!

Rated 5 out of 5 stars

Thanks again

Ashley was very nice and professional thanks again

7 May 2026
Unprompted review
Surex.com logo

Reply from Surex.com

Thank you for your kind words and appreciation!

Rated 5 out of 5 stars

Great Experience

I’m very satisfied with the service I received from Surex, especially from Dayana Nunez.
Her professionalism, attention to detail, and willingness to help made the entire process smooth and stress-free. She was always patient, clear, and very knowledgeable throughout every interaction.
Beyond her excellent service, her warm personality during our calls was truly an added value and made the experience even better. It’s not often you come across someone who combines professionalism with such a kind and positive attitude.
Highly recommended.

7 May 2026
Unprompted review
Surex.com logo

Reply from Surex.com

Thank you for the wonderful feedback and glowing recommendation! We are thrilled to hear that Dayana’s professionalism, knowledge, and warm personality made your experience with Surex so positive and stress-free.

Rated 5 out of 5 stars

Great experience with Erich Rother

Erich was amazing to work with - great response time and a really fast turnaround for getting us what we needed with regards to our home insurance. Highly recommend working with Erich!

5 May 2026
Unprompted review
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Reply from Surex.com

Thank you for the wonderful feedback! We're thrilled to hear that Erich's quick response time and fast turnaround made sorting out your home insurance such a great experience.

Rated 5 out of 5 stars

Patti Gustafson

To whom it my concern. I would like to take a minute and say thankyou for the always very friendly and exceptional service i recieve from Patti Gustafson. It's always a pleasure and i'm always well informed. Koodo's to a great lady! Thankyou, Dale Goodsell.

1 May 2026
Unprompted review
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Reply from Surex.com

We appreciate you taking the time to share your positive experience! We're happy to hear that you consistently receive friendly and exceptional service and are always well-informed. Thank you for your kind words!

Rated 5 out of 5 stars

Took less then 30 minutes..

Took less then 30 minutes when I bought a new truck and needed insurance right away to pick it up. They always respond and answer any questions in a timely matter. Would rate higher if I could, I have had 0 issues.

1 May 2026
Unprompted review
Surex.com logo

Reply from Surex.com

We appreciate your feedback and are glad our team could assist you promptly.

Rated 5 out of 5 stars

Quick and easy

I had Erich Rother and he helped me find cheaper insurance quick and easy, no problems

30 April 2026
Unprompted review
Surex.com logo

Reply from Surex.com

Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

My broker

My broker, Kelly is amazing. She is always so helpful!!

13 April 2026
Surex.com logo

Reply from Surex.com

We appreciate your positive feedback and thank you for sharing.

Rated 5 out of 5 stars

Recommendation

Very knowledgeable and very expeditious in responding to my questions. Without a doubt, I would recommend.

13 April 2026
Surex.com logo

Reply from Surex.com

Thank you for the recommendation; we appreciate your feedback!

Rated 5 out of 5 stars

Thanu

Thanu - We can not thank you enough for your knowledge and help. We were stuck in a very bad situation and you helped us greatly. You have saved us thousands of dollars and we are truly so appreciative. Highly recommend anyone to use Thanu for any insurance needs. He really is the best!!

29 April 2026
Unprompted review
Surex.com logo

Reply from Surex.com

We truly appreciate your kind words and are grateful we could help save you money. Thank you for recommending our services!

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