Very professional company. From start to finish. Gerry the surveyor explained how the new installation would be carried out and what we needed to do prior to the job starting. Garry the eng... See more
Company replied
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Review summary
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The two technicians who came and worked throughout from 8.30am until after 6pm in 32°C heat. Yes THAT day in Scotland.🥵 Moving my boiler position , loft to kitchen and installing new pipework and... See more
Company replied
After being in a dispute over repairs for over a year I cannot fault the young lads who worked in my property today they were very professional and hands on and a credit to your company Carl Englis... See more
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Mike & Jack have just installed a new boiler and radiators and done a fantastic job. Very polite and professional, worked hard but made every effort not to disturb me. Cleaned up all their waste and a... See more
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Company details
- Heating Contractor
- Energy Equipment and Solutions
- Fire Protection Service
- Boiler and Heating Service
- Solar Energy Contractor
Written by the company
Sureserve is dedicated to addressing the unique needs of housing associations, local authorities and residents by providing a comprehensive portfolio of high-quality solutions that ensure energy efficiency, safe compliant homes, and improved quality of life. The company differentiates itself through its holistic approach, Nationwide knowledge, regional expertise, and commitment to excellent customer service, all while fostering strong partnerships and maintaining a focus on innovation and sustainability.
Contact info
United Kingdom
- sureserve.co.uk
4.2
Great
8K reviews
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Fitting smart meter, James F
James F. attended our house to fit smart meter. Turned up on time and did a great job. Happy with that.
28 May 2026
Unprompted review
Reply from Sureserve
BrettW,
We're happy to hear the smart meter fitting went smoothly and you're pleased with the service. Thank you for your feedback! We will pass this on to James and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Excellent Service- two new meters installed
The Engineer arrived well on time for my appointment and explained everything to me, which I found very helpful. The Engineer (James Forde) was very polite during the appointment and explained I required both a new gas meter & electricity meter which would take a wee bit of time. This was fine by me. The job was successful and James said if there were any problems after he'd left I was just to call him. I'm very happy with the service, thankyou.
1 June 2026
Unprompted review
Reply from Sureserve
Sandra Stewart,
We appreciate you sharing your positive experience. We're delighted to hear our engineer was punctual, polite, and explained everything clearly. We're glad the job was successful and that you're happy with our service. We will pass your comments on to James and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Installing a Smart Metre
I was having my Smart Metre installed. The engineer (Domonic) was extremely helpful and polite, no problems, would recommend. Thank you :)
1 June 2026
Unprompted review
Reply from Sureserve
Susan Clayton,
We're happy to hear your smart meter installation went smoothly. We appreciate your kind words about our engineer's helpfulness and politeness. We will pass on your feedback.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Steven the engineer couldn't have been…
Steven the engineer couldn't have been any nicer after he was finished he explained everything to me
1 June 2026
Unprompted review
Reply from Sureserve
Lorraine Cheyne,
We're so glad to hear about your positive experience and that everything was explained clearly. Thank you for your kind words! We will pass this on to the team.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Solar panels
Mario came to service the solar panel system a few weeks ago. He picked up a fault. He came back today to rectify the issue. Very professional. Took his time to make sure all was working properly. Explained everything to me. Left everything tidy.
1 June 2026
Unprompted review
Reply from Sureserve
Dawn ,
We're so glad to hear our service person provided such a professional and thorough experience. We appreciate you sharing your positive feedback and we will pass this on to Mario and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
I am due a gas safety check from this…
I am due a gas safety check from this company...five times they have changed or just not bothered turning up..they send letters on behalf of the council of which the wording is awful. It makes a person think it's their fault...shame on you disgraceful.
So far I have made 5 complaints to the council...I would not recommend them at all....
1 June 2026
Unprompted review
Reply from Sureserve
julie wilson,
We sincerely apologise for the repeated issues with your gas safety checks and the distress caused by our communications. We are addressing these serious concerns internally to prevent future occurrences. Can you please supply your full name,address, postcode and contact details and we will follow this up.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Veri frendly
Veri frendly
Knoing how to explain
Takin is time to comnunicate any isues end explain wats rong
Good all around
1 June 2026
Unprompted review
Reply from Sureserve
stefan stefan,
We're happy to hear you had a positive experience. We appreciate your kind words about our friendly and communicative approach.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Stephen Howe gave an Exceptional …
Stephen Howe gave an Exceptional service, communication skills great. good advise given to us highly skilled at his job first class service.
28 May 2026
Unprompted review
Reply from Sureserve
Jackie,
We're delighted to hear about the exceptional service and great communication. We appreciate your positive feedback and we will pass this on to Stephen and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Efficient and helpful service.
Christopher Gethin arrived on time, after contacting me with an eta. I always appreciate this heads up from companies, when waiting for an appointment to be fulfilled. Christopher was a pleasant gentleman, who not only got the job done, but also answered my numerous questions, and left me with information and advice if I needed any further help. All very much appreciated.
29 May 2026
Unprompted review
Reply from Sureserve
H. Davies,
We're so pleased to hear about your positive experience! We appreciate your kind words regarding the communication, punctuality, and helpfulness of our team member. Thank you for sharing your feedback we will pass it on to Christopher and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Outstanding Service from Dev – Professional, Friendly and Efficient
Dev came to install our Octopus smart gas and electricity meters and provided an excellent service from start to finish. He was punctual, professional, friendly, and took the time to explain everything clearly throughout the installation.
The work was completed efficiently and to a very high standard, with minimal disruption. Dev was knowledgeable, answered all of my questions, and made sure everything was working correctly before leaving.
A real credit to Octopus Energy. I couldn't be happier with the service and would highly recommend him. Thank you, Dev!
26 May 2026
Unprompted review
Reply from Sureserve
ashley Cole,
We appreciate you sharing your experience. We are happy to hear that the installation was completed efficiently and that you were kept informed throughout the process. It is great to know you were impressed with the service provided. Thank you for your positive feedback we will pass this on to Dev and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
The builder Atney Stephenson did an…
The builder Atney Stephenson did an excellent job 👏 👍 👌 🙌.
He was very polite and put all his effort into the job, well done to him , I'm very happy and please with the repairs.
Thank you soooooooo much Atney.
29 May 2026
Unprompted review
Reply from Sureserve
K.N Aka,
We are happy to hear our builder was polite and put great effort into the job. We appreciate your positive feedback and will share it with the team.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
DO NOT CARE ABOUT VULNERABLE PEOPLE
Sureserve South shame on you. Vulnerable, elderly & disabled lady been without hot water for 2 weeks. 6-8 engineers come out each with a different reason as to why I’m not getting hot water. Numerous requests for a manager to call me back but nothing so still no hot water. Customer services also a joke don’t leave notes on the system one girl was very rude & sarcastic & cut me off & another transferred me to the wrong department. I have a medical condition that requires I shower everyday otherwise I can get sepsis. Do Sureserve care? No they don’t so I currently have to drive to my daughters every day so I can shower. I have now lodged a complaint with the Housing Repair Ombudsman so hopefully something will now be done.
I just noticed I left a similar review a year ago so nothings changed.
29 May 2026
Unprompted review
Reply from Sureserve
Mama Den,
We are truly sorry to hear about the significant difficulties you've faced without hot water for such an extended period, especially given your medical condition. We recognize the distress this situation has caused and the inconvenience of needing to travel for basic necessities. We are actively reviewing your case and the concerns you've raised regarding our service and the multiple engineer visits. We appreciate you bringing this to our attention and assure you we are taking your feedback seriously to improve our processes. Can you please supply your full name, address, postcode and contact details and we will follow this up.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
New smart meter from EDF
Chris Weymss was our engineer, he was very pleasant, showed his badge on arrival, and was a neat and tidy and efficient worker.
Good job well done.
29 May 2026
Unprompted review
Reply from Sureserve
debra ainscow,
We're happy to hear our engineer was pleasant, neat, and efficient. We appreciate your positive feedback and will pass it on!
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Had a smart meter installed today by…
Had a smart meter installed today by Rafael Huerto and was really happy with the service - very happy
29 May 2026
Unprompted review
Reply from Sureserve
Paul,
We're happy to hear you were very satisfied with the service during your smart meter installation today. We appreciate your feedback and will pass this on to Rafael and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Unprofessional
Following my complaint, Sureserve acknowledged that conflicting communications had caused confusion and accepted that the service provided fell below the standard expected. Despite this, they offered only £15 compensation and considered the matter resolved.
What is most disappointing is that, rather than properly addressing the concerns raised, the focus appeared to be on closing the complaint. Admitting service failures is one thing; taking meaningful responsibility for them is another.
Based on my experience, both the service itself and the complaint handling process were disappointing.
29 May 2026
Unprompted review
Reply from Sureserve
Dave,
We appreciate you taking the time to share your feedback regarding your experience with our service and complaint handling process. We acknowledge your disappointment and understand your concerns about the resolution offered. We are committed to reviewing our procedures to ensure we address customer issues more effectively and meaningfully. Can you please supply your full name, address, postcode and contact detail sand we will follow this up.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Very helpful engineer
29 May 2026
Unprompted review
Reply from Sureserve
Thank you for your positive review. It is very much appreciated.
Chauntier Maloney who attended the…
Chauntier Maloney who attended the appointment from Sureserve did an exceptional job and been very helpful in finding out the fault and letting know about it especially possible leak in my boiler and broken CO alarm. He will be putting recommendations and order the parts to have it corrected. He also advised to have the extractor fan on the wall which should not be there in relation to boiler as it is very close.
He is on time and very polite and provided an excellent service. Thank you so much and many to Chauntier Maloney for job well done.
29 May 2026
Unprompted review
Reply from Sureserve
Ehc,
We are so pleased to hear about your positive experience with our service. It is wonderful to know that our team member provided such excellent and helpful assistance. We truly appreciate you sharing your kind words. We will pass them on to Chauntier and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Great customer care and service
My programmer needed resetting, so kept beeping all the time. Was expecting an engineer in a weeks time being prepared to put up with the beeping for some time. Reg Davidson from SureServe phoned me very quickly after the appoint was made as the resetting was something that could be easily done over the phone by myself following Reg’s instructions. Saving time and giving me a peaceful weekend. Great customer service! Thank you.
29 May 2026
Unprompted review
Reply from Sureserve
Elena,
We are so happy to hear we could resolve the beeping issue quickly over the phone for you. We are glad we could save you time and ensure a peaceful weekend. Thank you for sharing your positive experience! We will pass this on to Reg and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Stephen Howe was excellent
Stephen Howe was excellent, very professional and friendly. Everything was explained and everything checked to be in working order before he completed the job. Stephen also advised us on current options and how to monitor our usage to get best value.
29 May 2026
Unprompted review
Reply from Sureserve
Jacqueline Campbell,
We're happy to hear that our engineer was professional and friendly. We appreciate that everything was explained and checked, and that you received helpful advice. Thank you for your positive feedback! We will pass this on to Stephen and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Brilliant service provided
Our engineer was Chris Wemyss from Sureserve. From the moment Chris arrived it was 10/10 service. Chris showed ID immediately and talked us through every step. He was professional and full of knowledge. Very polite and courteous. Thankyou
29 May 2026
Unprompted review
Reply from Sureserve
Alex,
We're delighted to hear about your excellent experience. We appreciate you sharing that our engineer provided 10/10 service, was professional, and informative. We will pass on your kind words.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
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