Great customer service! I felt very taken care of during the onboarding process. I am giving 4 stars because the 2 pm deadline for submitting payroll is unduly constraining. Also, direct deposit t... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
SurePayroll is easy to use and makes running payroll quick and stress-free. Tac filing is straightforward, and customer service has been helpful when I needed support. Overall, a solid payroll option.... See more
Darrell Davis helped me today and I couldn't have asked for a better customer service individual! Darrell explained the process, which I did not understand prior to this call. He was patient, clear... See more
Easy to navigate and customer service is great! Vanny made setting up our account easy, and his explanations for services, payments, payroll, etc. were easy to follow. He is quick to follow-up with an... See more
Company details
About SurePayroll
Written by the company
SurePayroll By Paychex is the trusted, online solution that will save you time by taking care of your payroll so you can focus on your business.
Here are just a few reasons why small businesses and household employers trust and love SurePayroll:
- Onboarding is 2.8X faster than the other payroll options
- Easily run online payroll safely and securely
- Our U.S.-based support team will be by your side every step of the way
Plus, SurePayroll offers solutions for HR services, health insurance, 401(k), workers’ compensation, pre-employment screening, and more.
Give us a call today at 877-954-7873 to learn more.
Contact info
911 Panorama Trail South, 14625, Rochester, United States
- 877-956-7873
- feedback@surepayroll.com
- surepayroll.com
3.8
Great
2K reviews
Replied to 4% of negative reviews
Typically replies within 1 week
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Easy to setup
Easy to setup , helpful and professional technical services . Shirt wait times when needing support .
6 January 2026
Great service.
24 January 2026
SurePR is inexpensive, simple and great to use!
I really like using SurePR for my simpler-PR run clients. It is inexpensive, simple, they handle all PR tax pymts and filings and I have moved several clients over to use this service.
31 December 2025
I've been happy with the service and…
I've been happy with the service and follow up. Lots of resources.
24 January 2026
I am happy with the service on time no…
I am happy with the service on time no masks and the reminder help you not to forget to pay employees on time thank you
24 January 2026
Seems like a solid company
Seems like a solid company. Good value for the money. Response time is pretty quick for any set up questions. However, I am still waiting to get some help with my HSA. Kinda got left in limbo on the convo. Will try re-sending.
7 January 2026
I like the reminders
I like the reminders. I do not like that I dont have extra days to turn in payroll and still get all my employees their checks on time.
6 January 2026
Sure payroll is an easy system to use…
Sure payroll is an easy system to use and they make sure the employer taxes are handled. I recommend this company for your payroll needs.
23 January 2026
Great service and a wonderful sales rep!
4 November 2025
SurePayroll is simple
SurePayroll is simple, efficient, and so easy to set up. Evelyn got on the line and walked me through my very first payroll. Now I'm off and running. I recommend their service!
20 January 2026
Aaron Rhodes has been a phenominal…
Aaron Rhodes has been a phenominal communicator and very helpful
15 January 2026
So many things...
So many things...
1.) I left a message on your AI screen help 12 days ago and still have not heard ANYTHING back.
2.) I am still not sure if the proper taxes (SUTA FUTA) are being paid.
3. Each month there is an adjustment because of taxes are not done correctly - when will this be done correctly.
15 January 2026
Customer service saves the day
The sales reps oversell, but the service team saves their asses! Don’t bother with the person that onboards you, just confirm everything with the customer service team and everything will be alright!
19 January 2026
I don’t have to worry about taxes or…
I don’t have to worry about taxes or statements at all since everything is taken care of automatically. Aaron is always quick to respond and very thorough in explaining things, which I really appreciate.
21 January 2026
Very nice and helpful group of people
Very nice and helpful group of people. Easy to use even from a mobile phone. Great service
1 October 2025
Great Program
Great Program, your customer service is A+ and my over all experience is above excellent
21 January 2026
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