Surepassdrivingschool Reviews 

764
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the instructors for their exceptional patience, professionalism, and supportive approach, effectively building confidence. People appreciate the clear explanations and tailored teaching methods, making the learning process enjoyable and stress-free. Reviewers frequently mention passing their driving tests on the first attempt, attributing this success to the high-quality instruction received. The service is often described as excellent, with instructors going above and beyond to accommodate schedules and provide personalized guidance. Consumers value the instructors' ability to create a calm and encouraging atmosphere, which is particularly beneficial for nervous learners.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting instructors for their exceptional... See more

User experience

Users describe positive interactions with user experience, often highlighting how instructors made the... See more

Service

Clients share positive opinions on service, with many reviewers praising the smooth, supportive, and... See more

Instructions

People report positive experiences with instructions, often praising instructors for their clear guidance and... See more

Customer service

Customers had positive experiences with customer service, highlighting the supportive and helpful nature of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I hadn't ridden for 30 years and decided to get back into it. Surepass gives a free refresher lesson to determine your requirements. A date was arranged and Matt was brilliant. Put me straight onto a... See more

Rated 5 out of 5 stars

I highly recommend Mark Hawtin! He is an absolutely fantastic instructor. After being let down by another company we reached out to Mark who was quick to go above and beyond to help my son progre... See more

Rated 5 out of 5 stars

Mark Hawtin in Northampton, has been an absolute diamond teaching my daughter to drive. She is a shy girl and Mark made her feel calm and confident. She said she always felt at ease and he taught he... See more

Rated 5 out of 5 stars

My son has just passed his test first time with Neil Kilshaw! What an amazing experience he has had ! Neil went above and beyond for him, the support, communication and professionalism was outstandin... See more


Company details

  1. Driving School

Written by the company

Surepass offers everything you would expect from a quality driving school, we specialise in 1-week crash courses and patient-friendly weekly driving lessons. You would expect this to come with a price tag but you will find our prices offer the best value in your area. You could probably find it cheaper but you could end up learning in a 10-year-old car that is unreliable and harder to drive.


Contact info

4.8

Excellent

TrustScore 5 out of 5

764 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(764)

118 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I passed my test first time thanks to…

I passed my test first time thanks to Daryl, such a lovely guy and very patient. He really took the time to make sure I was comfortable and that I understood everything. A credit to the company! Thanks again Daryl!

8 July 2025
Unprompted review
Rated 5 out of 5 stars

Great driving instructor

Really enjoyed my lessons with Trish. She made me feel comfortable and was patient from the very start. Really pleased to of passed first time and that’s all down to Trish’s great communication and instructor skills.

2 July 2025
Unprompted review
Rated 5 out of 5 stars

Best instructor.

I had scott waring as my instructor he is so cool calm and supportive from day 1. He never waste time like other instructor does for the money cause he always care about the students lesson rather than anything else. He is that good he sometime sacrifice his personal time and come for us if we need any extra help throughout our lesson. Overall he is great instructor thank you for your help.

6 July 2025
Unprompted review
Rated 5 out of 5 stars

my instructor was Neil Kilshaw in my…

my instructor was Neil Kilshaw in my opinion the best one around I would not of passed without his skill and patience he’s so kindhearted and will help u thru anything on the road could not of asked for a better guy to help me with my driveing I will be recommending him to anyone I know that wants to drive

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Great Driving Instructor

I had Scott Waring as my driving instructor (Hinckley) genuinely couldn't recommend him more. Every lesson he set out a clear plan as what we were going to improve on and how we were going to do that. He was very patient and calm which made my lessons very enjoyable to the point I was looking forward to my lessons every week. Passed my test first time due to his great teaching. Thank you!

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Passed my test thanks to Mark Lyon’s…

Passed my test thanks to Mark Lyon’s (Plymouth) and honestly couldn’t recommend him more! He was patient, knowledgeable, and always made me feel safe and supported on the road—even when I doubted myself. His teaching style is clear and calm, which helped me build confidence each lesson. If you’re looking for someone who genuinely cares about your progress and wants you to succeed, he’s the one to go with. Thank you so much for getting me over the finish line!

28 June 2025
Unprompted review
Rated 5 out of 5 stars

Neil Kilshaw was my instructor…

I can’t recommend Neil enough! He has been brilliant from day 1 and gone above and beyond to help me during my driving. I’ve gained so much confidence and learnt so much from him! Thanks Neil!!!🚘

24 June 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant experience with Surepass – big thanks to Chris!

did the 20-hour Fast Pass with Surepass and had Chris as my instructor. He was great throughout — gave clear feedback, kept me focused, and helped me stay calm. He was also really flexible with his schedule, which made things easier.

Passed first time and definitely recommend Chris if you’re looking to learn.

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Neil was my driving instructor and…

Neil was my driving instructor and honestly couldn’t of asked for a better instructor honestly always wanting the best for my learning and always never letting me give up when I couldn’t achieve a certain skill.i honestly I am so thankful and grateful of how much Neil has helped me throughout my driving

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Trish

Trish was my driving instructor and there was never a dull moment with her. She made me feel so confident in driving and taught me very well. Thankyou for teaching me, i highly recommend

10 June 2025
Unprompted review
Rated 5 out of 5 stars

my instructor was Trish

my instructor was Trish, she made me feel so confident and more comfortable when driving and always drove me to be the best i could be. couldn’t of asked for anyone better so happy!!!

10 June 2025
Unprompted review
Rated 1 out of 5 stars

Keith Morgan was very unprofessional &…

Keith Morgan was very unprofessional & moody. Doesn’t have a very good attitude to young women. Definitely wouldn’t recommend.

1 May 2025
Unprompted review
Surepassdrivingschool logo

Reply from Surepassdrivingschool

Hi Karen,

I am sorry to hear your experience with Surepass wasn't a good one. I would like to hear more about your experience and to try to help, if you can contact me direct either by email: michelle.partington@surepass.biz or by phone: 07723405084.

Many Thanks
Michelle Partington
Customer Service Manager
Surepass Ltd.

Rated 5 out of 5 stars

Sue my instructor was amazing very…

Sue my instructor was amazing very knowledgeable and informative, she knows how to build confidence in learners and communicates perfectly but most importantly she is patient....I had other instructors in the past and the difference was night and day, thankyou for all your hardwork sue

8 June 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look