Google Reviews 367

I'm all like

IAM.a..very,strong man
I,am,a,golf, experience
I,am,driver
🪂

If i could give minus stars I would.

I've never come across a more useless customer service team in all my life. How has one of the biggest technical companies reduced to this level of support. You probably would be safer using AI now as these people have no clue what they are doing.

I've been sending multiple emails a day to get my business verified, bare in mind it has been running easily for the past 2 years but as I'm rebranding & only wanted my name & website changed this has become a fight to get this done.

First of all they want a business licence, you need to show a shop front & if you work remotely your f@%ked basically as they don't recognise that in today's society.

Recommendation - Sack all these new employees & go back to the old system, it was not broken so why change it to something that clearly isn't working.

Useless support. In October 2024, my son without my permission downloaded and subcribed to an app: Feelsy: Stress anxiety reliefe. The app charged me 99 Georgian lari (approximately 40 USD. I sent an email to a google support. Explained situation and asked for refund. They refused.

Ads centre support team absolutely useless. They dont get back to you and when they do, the person on the phone knows nothing and gives the wrong advice. Possibly the worst customer support service ever.

I am beyond frustrated with Google’s customer service. Since 20th December, I have been waiting for a promised refund of £184.99, of which only £99 has been refunded so far. I was also promised a full refund of £599, but that fell through with no explanation.

The customer service team constantly promises to "get back to me," but they never do. Weeks go by with no updates, and I am left chasing them for answers. Instead of honoring their promises, they attempt to offer store credit, which I have every right to refuse.

This level of service is unacceptable from a company of Google’s size. They make empty promises, fail to follow through, and leave customers in the dark. I expected far better, and this experience has completely shattered my trust in their service.

Poor customer support
No update on my case, the pixel phone is a junk with software bugs and the tech giant cant fix it 🤣🤣

block hackers in the government system agent pantisonic government system agent in my personal account number and email account im Pamela Ann Cartwright my family phone's are hacked and email account sims card mail stolen

I was in contact with the cromecast support team,
and I have never experienced such an excellent knowledge and service before from any company. I needed support to connect my Google NestWiFi 3 pack system to my router which from now on should function in Bridge mode (i.e as a modem)

Unable to contact
I’m unable to find any way to contact Google to find a human being that can understand what went wrong from what I find is that it is all done by computer that thinks it is perfect however right is called wrong a password manager and drag and drop is expected to be accurate after getting it with Google's help as good to go and use identical is called not accurate. Many products and services use a Google password it would be waste of money to use Google in this condition if not fixed soon I better buy Amazon I have an account there that is reliable: Just think of the possibilities with something reliable.

I'm hacked like hell from Google playstore I'm redirected to Copying I'm 100 percent stolen as soon as Google begins with a huge url on my searches with extension.

i didn't have dark mode on google maps on my pixel 8 pro, after a few days of contacting google and sending feedback a new update came out and the issue was fixed!

Don't use cloud. Personal computer (Not part of a business) changed from gmail to workplace gmail without my knowledge OR approval. I’m unable to find any way to contact Google to find out why the change and how to get back to just gmail. Spent hours trying.

Google refuses to credit a gift card I purchased to my Google Account, has been giving me the run around through support for over 2 weeks, refuses to refund my money and keeps asking me to repeat the same steps over and over again. I have provided proof of the card ownership and the receipt confirming it's value as well as a screenshot showing the error I am receiving. Support has verified the card has an active balance and yet no one is capable or crediting my account with that balance and redeeming the card. I have had to reach out over 12 times and submit the same gift card error form 4 times *which they tell you not to do but their internal team supervisor Jonathan decided to instruct me to do it anyway*

I wish the company wasn't so massive so reviews would actually matter but it's clear Google is too big to care about anything but their bottom line profit margin and clearly good support and a good reputation aren't important.

Pixel 7A within manufacturers warranty had a swollen battery - Completely dead and a dangerously looking swollen battery poking out the back.

All purchase info and photos sent to Google from day one.

Google initially wanted me to send my phone back first but couldn't tell me how to do so at no cost given the phone was hazardous.

Then they said they wold send me a new one first, provided I fronted $750 for it..

After contesting this and dealing with about 6 operators, Google finally agreed to send me a replacement (refurbished not even new) and noted I could throw the other one out as they still hadn't figured how to get the phone back from me.

35 emails in total, 6 difficult calls, assurances managers would call me back that never occurred, constant blockages and issues from their staff.

All to replace an obviously faulty phone within warranty that was proven from day dot.

Horrible customer service, avoid at all costs.

Ok but bad no b y b a s s options

After a recent fraud experience with Google Pay where my VIRTUAL card was cloned/ copied/ accessed,and used over 120 miles away.I would implore any one thinking of using this service to run a mile, please think twice before adding your cards.Better to use your hand held card and stay safe. I would never dream of using Google pay again, and I would urge anyone else to do the same

I can’t get into my google account because I changed my phone number and it wants a 6 digit code to get in. Google support automated message B**** said “do the 2 step log in process! Btw, it’s not because we don’t want to talk to you, silly goose 💅” not a direct quote, but that was the tone. WOULD I BE HERE IF THE 2 STEP PROCESS WORKED??? NO! Whoever set that shit up is going to rot in hell.

Google blocked my Google Workspace account for two days.

Horrible experience.

First of all, nobody from Google Verify team responded to my first verification form submission before the actual block.

But keep sending emails like: "Note: Please disregard this email if you have already taken action and submitted the user information. If action is not taken on this issue within 7-5-3-1 days, your Google services will be suspended."

I submitted my information; I waited for reaction, but nobody responded to me.

And after, Google just blocked me and caused real hurt to my business.

After blocking, I spoke with two support persons. They were polite but can't provide any useful information. I asked: "What exactly google wants to verify?" because their emails were not clear. And they didn't provide to me any answers. Also, they didn't say me anything regarding my first submission. They don't have this in their scripts.

Google support is useless. They are even worse because they are saying "Please don't worry" but don't help you.

I spent a lot of time to investigate the situation, understand what the problem could be, collect the documents, and submit them for the second time. After that, my account was unblocked. But this felt like luck, not like a business process.

Quick summary:
- Google support team is useless because they can't support people
- Google review team is horrible because they didn't answer with details; they just ignore submissions they don't like.

Horrible customer support regarding a brand new phone of €1200+ that has quality control issues.

Have you ever been trying to get a clear answer to a simple question, browsed the "Help" section of Google, and found yourself frustrated because it just kept redirecting you around in circles without ever clearly answering your question?

Their Business Support is exactly the same! You get canned answers that don't answer your questions and read like whoever is answering them either isn't a person at all, or is a person but not bothering to actually read what you wrote and is just copy/pasting snippets from their FAQ that might loosely relate to a keyword that might have appeared in your email.

I got an email about a negative review being removed from my parents' business listing (I do the admin so that stuff comes to me). I thought "hurrah!" 'cause that review wasn't even from a customer.

Two months later, the review was still there. So I reached out to Support, who told me I should just report it myself. I said it *was* ready reported, and/or Google had flagged it up themselves - hence me getting an email.

After going around in circles and them just reiterating I should report it myself (FOR WHAT?? I don't know what policy it violated, and they wouldn't give me anything other than slight rephrased versions of the same canned answer), I did eventually report it myself.

Next morning I woke up to an email saying "sorry, we don't find this review violated any of our policies so we can't remove it".

Make it make sense, guys. Honestly. After starting this whole circus yourself, abandoning it halfway through, having me try to finish it myself and then telling me I can't...I'm not sure if YOU even know what you want.

2 stars because at least they're polite and respond quickly. Even if their responses read like ChatGPT after it's knocked back a few.