Google Reviews 367

Zero customer support and Android systems notifications cannot be disabled.

This support experience deserves zero stars, but I’m forced to give one just to post this review.

This issue has been ongoing for 3 months, is still unresolved, and Google still has my money. During this time, I have been forced to engage via chat and web forms at least six times, and each interaction has dragged on for over an hour. Despite the time spent repeatedly explaining the same issue, there has been no progress or resolution.

There has been no accountability, no urgency, and no competence shown at any point. I’ve received generic, copy‑paste responses, been bounced between agents, and left chasing updates that lead nowhere.

To make matters worse, the support team I’m dealing with has no ability to call me at all. Everything is handled through slow, one‑way messaging, which makes resolving anything unnecessarily difficult and incredibly frustrating. For a company of Google’s size, this is absurd.

This level of support is completely inexcusable. The entire process has been inefficient, infuriating, and a total waste of time. This is, without question, the worst IT support experience I have ever had.

Google is absolutely terrible and doesn't even deserve 1 star. I have a Google Pixel Slate that now does not recognize my Google password (which works on all other devices). Google drive STOPPED syncing my online journal entries, and I have now lost 5 years. Their only recommendation is a factor reset. They offered no other solutions. I'm repeatedly sent to one dept and back to the other (each stating they are not the one that can fix the issue). The only solution provided is a factory reset which is not acceptable. This gives me grave concerns about all that I have backed up in my Google account. Lost 5 years of memories in addition to being locked out of my device when I know the password.

I visited Supermac's resturant in Galvay city recently and I found the customer service in general there very friedly .

I found the food available was reasonably priced and well prepared.

I enjoyed the friedly safe athmospere in the resturant .

I found excelllent customer service staff there who were helpfull to myself anyway.

They don’t publish a lot of my reviews so I’m not doing them any more.

So my google speaker works fine for years then soon as I change ISP it wont no longer connect, trying to re set it either doesn't work that way. I did try to re connect it but google home app said it was connected then it started going round in circles taking forever. Eventually after about 10 minutes it said can't connect yet it said it was connected earlier. I think I will give up with Google cause I had similar problems with the MINI by Google too.

Quality driveways Ltd .Superb job tarmac drive brick edgings.Hardworking honest friendly team.Removed bricks from existing drive still finished job in 2 days.Thanks to John & the lads who grafted hard.

Very poor customer service. The phone developed a fault within eight months — there is now an orange vertical line on the display — and they have confirmed that it cannot be repaired.

Google has offered two options: either I send the phone by post and wait for a replacement once they receive it, or I pay upfront for a new phone, receive it, and then return the faulty device to be refunded.

Both options are unreasonable. If I send the phone first, I will be left without a device until the replacement arrives. Alternatively, I should not be required to pay in advance for a replacement when the fault is with their product.

The worst support team in the world! Better not to ask anything as they are useless!

I called to replace my Google nest thermostat because it Fried and Customer service offered a replacement. Two days later I receive a Google phone at my door and not the thermostat I was expecting. I called and spent an hour and a half on the phone with no resolution, and instead they sent me the wrong shipping label for another item and not for the mistaken phone I received. And the agent couldn’t understand why I didn’t get the shipping label and didn’t know how to send a new one. The Customer Service agents at Google are completely incompetent and lacking basic CustomerService skills. They refuse to send the replacement thermostat until I send back the phone that they sent so now instead of being without a thermostat and heat controls during winter for a few days, I will be without for a week waiting for this all to be resolved. And when I was offered $30 to buy a thermostat, they quickly changed their minds & said I’d have to first buy it with my money & then submit a request for the refund which will take even longer and I don’t have the money to buy a thermostat. I have never dealt with such poor CustomerService & to be so CHEAP to not even give the $30 in my account even just for this whole mishap is ridiculous. Google is a multi billion dollar company that could afford to give me the money to go and buy a thermostat while I wait because of their mistake. I am so HAPPY that I own iPhone and the only reason I have anything Google is because it was a wedding gift. I would never recommend buying anything Google after this experience and I will stay far away from Google products after this.

I wanted to send my phone back hoping it still has warranty. They just answer with useless information, not helping me in any way. It really is horrible.

Google Support is useless what good is a Bot. And then want my credit card to actually help. As much as I hate Apple at least the have a 1800# 24/ 7.

good for time back-up

I had a number of products with Google which I cancelled and today Google has taken out the moeny for all of them even though I cancelled. their policy says i can cancel at any time. Google has taken nearly £100 of money some of which I have not received receipts for so I don't know what they are for. You cannot find an email easily to contact them. I don't see why it should be taking me over 4 hours to try and find a way to contact Google it is just link after links of jargon I JUST NEED A WAY TO CONTACT GOOGLE TO GET MY MONEY BACK. Can anyone here on community help

Joseph and John

I got a replacement Pixel 3 Watch and wanted to load my settings from my existing Pixel 3 Watch. I went to check the backups, and even though I have had backup "on" since I got the watch mid-2025, it stated it was still waiting for the first backup! Which should automatically start "when connected to Wifi and charging", which was most every day! I contacted support about this and they all but said "Well there's no backup, so there's nothing we can do".

I looked further, and can see this is AN ISSUE DATING BACK TO 2023. In nearly 3 years, this issue has STILL not been addressed by one of THE LARGEST COMPANIES ON THE PLANET.

Absolutely disgraceful. I'll be looking to move away from Pixel devices in the future if this is the level of support I can expect from them. Beyond shocking and beyond frustrated.

I send in my phone, because of a software issue causing my display to show green stripes. Since the issue was a common issue with the google 9 , I was offered the option to have the phone repaired without charge.

I sent it in on the 11th of january, the phone arrived in poland on the 13th. Status update showed the phone was fixed on the 14th after which it would take two days to send the phone back. Because this didnt happen I contacted google support via e-mail. I received a clear as day AI geratel reply, tellibg me I wasnt allowed to ask questions for another 10 days.... u acceptable. On the 23 i received an e-mail announcing my package was on its way. However, when I opened the send details of the track and trace i git an unpleasant surprise. The phone was already in capital citybof the country where I live and they had send google a few messages letting them know my adress was incorrect. My adress isnt incorrect, so had they informed me in time the mess that followed could have been easily prevented.

The send the phone back to poland (on the 22 nd actually, so one day before i received the e-mail: "good news you package is on its way" (or something like that). The phone arrived in Poland on the 26. It's now the 29th and I still don't know where exactly my phone is or when I'll get it back. I spoke with the customer service a couple of times they send a request to the "specialist team" to get to the bottom of it. They didn't send in the request same day (friday) but the next day. When I called on tuesday a lady told me I had to wait another 3 days to ask questions and I should respect the procedures and that was it. I asked her what to do if I didn't here back on Wednesday, she told me she didn't know but that I most likely would receive a reply. Surprise: I never got a reply. I just called the CS again and they send in another request. I dont know why since there already was a request. I asked the person on the phone if they could contact the specialist team. He told me no, yet somehow the man I spoke with last Friday was able to do it. I asked how to file a complaint, appearently: you can't! What kind of amaturistic service is this? This definitely not a way to treat a customer. I can already guess the exact same thing will happen and /or my phone is lost. Either way I don't feel like I'm ever going to get it back ,so I will just have to "buy a new phone?". Were reaching the point where it turns intonstealing a phone and causing a data leak. Im not impressed witb google cs and this is the last tome i will be buying a google phone.

Google is the worst company ever, with terrible customer service. Company needs to be dissolved ASAP

Work on support teams