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2.5

Poor

TrustScore 2.5 out of 5

5 reviews

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Rated 1 out of 5 stars

Supplementsdirect.ca never responds to…

Supplementsdirect.ca never responds to their emails. I’ve sent several and never heard back. They sent me a product that has been expired a year ( I spent well over $100 for). I requested a refund or to exchange it for a bottle that is not expired. They’ve ignored any and all of my emails. They also have no contact phone number. Horrible customer service.

10 November 2025
Unprompted review
Rated 1 out of 5 stars

Terrible terrible customer experience

Terrible customer experience. I placed an order October 09/25, was charged and I have yet to receive the package.
They dont respond to emails - i sent about 15 of them, no reply. Still waiting.

Will be going to Consumer Protection.

9 October 2025
Unprompted review
Rated 3 out of 5 stars

Very bad customer service but at least delivered

Very bad customer service.
I paid for one product and haven't received any notification or the product.
I sent several e-mails. And I haven't had any answers yet.
I'll change this if they at least answer my e-mail. Edited. At least i receive my order. Without any responses. Thanks anyway

17 October 2024
Unprompted review

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