I received my product but found out a subscription or SIM card was needed to save data. Despite following up on their daily emails to buy one and attempting to order 15 times at the end of the transac... See more
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Ordered a Guardian angel camera that took three weeks to arrive. Will not connect to wifi after numerous correct attempts. Tried the app provider and the company tech help desk. This company has... See more
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"I love Supmodern site. It is very amazing to find exactly what you're searching for and even easier to buy from them. They have a tremendous selection of the coolest toys for children and all sorted... See more
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I have purchased for my grandchildren from supmodern.com for the past 4 years. No complaints ever, I place an order and within hours the order is shipped. This year I placed an order on a Monday a... See more
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Company details
Written by the company
At SupModern, we want to bring the latest modern things into your home at a price everyone can afford!
Contact info
, , , United States
- contact@supmodern.com
- supmodern.com
Product arrived extremely late, never received Tracking Number or confirmation number.
Ordered on April 7th, on Facebook, they charged my card but sent no confirmation number and no tracking number, they did send me an email to rate my product before the product arrived, the product arrived extremely late with them using COVID-19 as an excuse. I sent an email through their website with no response. I've filed a dispute with my credit card company and PayPal.
Edit 5/4/22:
After providing proof, to Trustpilot that I in fact was a customer and I did not receive a tracking number, a conformation number, that I did send an email through their website with no response. And I even resolved the PayPal claim with them. They are still challenging this review. I'm sorry, my review is the truth and what is exactly what happened. The fact they are fighting it so hard goes to show how shady they are. They are now saying that the slow shipping was due to a large amount of orders. I might have understood this, If I received a way to track my order. I didn't even know it was sent until it arrived in the mail.
24 April 2022
Reply from Supmodern
Hello.
We are sorry you did not receive your package as promptly as you expected. We experienced an unusually large number of orders, which disrupted our normal delivery schedule. To serve you better and faster, we are busy expanding our staff. Again, we apologize for any inconvenience we might have caused and look forward to filling your future orders in timely manner.
Regards
Paul F. Director at SupModern
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