Supinflatables Reviews 

I purchased a Shark 2S pump, which arrived with scuff marks the day before we went on holiday. We attempted to inflate one paddleboard but stopped because the pump was excessively noisy—so much so that another paddleboarder came over and asked whether it was working correctly. We borrowed their much quieter pump and used our hand pumps for the rest of the holiday.

When I contacted the company, my concerns were repeatedly questioned. The seller inaccurately suggested that we had used the pump successfully throughout our holiday and were simply trying to return it because we were “not impressed”. I found the tone of the responses rude and condescending, and felt there was an implication that I was being dishonest or trying to take advantage of a small business.

Although a returns label was eventually provided, the correspondence left us with no confidence that the pump would be assessed fairly or objectively, so we decided not to return it.

A disappointing experience—not only because of the product, but primarily because of how a genuine customer concern was handled.

Very helpful throughout, not often you get companies that are dedicated to getting it right, but Supinflatables are. Thank you for all your support, will recommend to any one interested in that personal support.

I have to say I was very impressed with the customer service here.
I ordered a pump late one Thursday and by Saturday it was delivered. Great!
Slight hiccup was whoever packed the order had accidentally picked the wrong pump. So I sent a WhatsApp on the Sunday with a photo. Monday morning 9am I had a reply and the office sorted the return and dispatch of the right pump that day, the correct one arriving mid morning Tuesday.

So everything still in time for my trip away. The prices are very reasonable and I have to say the experience with customer services gives me the confidence to highly recommend this company. I’ll be buying again.

Great experience buying a paddleboard from SUP Inflatables. I have bought 5 paddleboards over the past 6 years and SUP Inflatables are by far the most helpful and engaged. They spoke with great knowledge and interest which has meant I now have perfect board for my next paddleboard trips. Their knowledge and experience was validated by a conversation I had with a leading UK Paddleboard Repair company.
I highly recommend SUP Inflatables.

An item was missing from my new SUP board package, I contacted the team (via WhatsApp) had a call back the same day and the item was dispatched the same day. Thank you, great Comms, super fast delivery and I'm very happy with this 1st class service, cheers

Good choice of quality boards, Good price, good communication, why can't all companies deliver this quality service. I take my hat of to you all at SUP inflatables

Bought an Anomy SUP board from SUP Inflatables after having several issues with a Wave board I ended up returning. I called their helpline for advice after having a bad experience buying my first board, and Emma was so helpful! She took time to explain how the spec of different boards would affect how they handle and also helped me to decide on the right size board for me based on my height, weight and what I wanted to use it for. I had my eye on the Anomy 10ft 6” board which Emma confirmed would be a good size for me and it was a really good price. The board arrived the next day via DPD and this meant I was able to stick to my plans and go out that weekend, despite having previous issues with Wave.
The board is beautifully designed and of very high quality. Much improved experience than the wave board, and 5” thickness really does make all of the difference!
Thank you to Emma and all at SUP Inflatables for taking time to provide an excellent personalised service, giving sound advice, giving me a great price and arranging fast delivery. Can’t fault my experience at all and I will be a return customer.
An excellent small businesses that go above and beyond for you!

I called first to discuss the board I wanted - Guy? Was truly helpful and also said he wd be on the mobile all Bank Hol w/e if I had any queries. The site is well laid out & informative, with lots of items.

Board arrived next day which was great! I took the Speed 12.6 out on Sunday am for a test paddle of 5 miles on the river Tees. I found the Shark quick to manually pump up to 18 psi with the brilliant supa bravo hand pump and quite light to carry. As soon as I set off from the pontoon on my knees it felt quite quick! The nose cone really does help with cutting thru the water and I think it helps with tracking also by having that knife edge at the front. I thought this may make it turn slower but its OK. It feels quite stiff and I really like the 5" thickness as it make the board fell very stable (compared to my quroc 12.6 x 30 x 6" thk) even though its a bit on the narrow side. I swapped the bungee extension to the rear as this makes it easy to carry a paddle to the water etc. In summary, it was a joy to paddle which I think is a combination of 5" thickness, 28" width and being quite stiff.
Cheers Dave

I purchased a SUP inflatable and the help and guidance given was more than I could wish for. Very knowledgeable in their field of expertise, so much so I ended up getting a couple of extra items to help me on my way. Good service and support. Thank you

Rapid delivery! Ordered at 13:30 and it has been delivered by 10:00 the next day.
Great product. Just what I need for the start of my paddle boarding journey. Thanks so much.

Great customer service. Been helpful from initial enquiry through to delivery and beyond. I’d recommend based on my experience and will certainly shop with supinflatables again.

After my initial 1 star review. It turns out that Sup inflatables dispatched as promised on time. Will use again. I Will get home delivery next time to avoid my confusion of shipping method. Sent UPS yet states DPD next day on order.

My experience with this company has been pretty good, Emma has been very helpful through all the process and the exchange of the inital board i got was great too.
I will definitely buy with them again, one thing i wasnt happy with is that the delivery company they were a mess with delivery, changing the delivery day 3 times where i eneded driving to their depot 30 mins away to collect the parcel.
The board is just beautiful and have used a few times, very stable which is what i was looking for, and litle bit more faster than the previous one.
Emma will help you to chose your next board!! She is very friendly, I wish all customer services were like her.
The fin had a few scratches not normal to be a brand new board, even if it would get scratches with time, and some pen paint i wasnt able to remove.
This is why i gave 4 * for the scratches. pen marks and delivery.

Other than this I do 100% recommend this company!!

Thanks!

Really helpful and responsive when I asked for assistance with a paddle clamp replacement. I've bought a number of times from SupInflatables; great value and service every time!

From the first contact with this Amazing company and speaking with Gary who took the time to give lots useful information about which product was best suited to my needs … without pushing a sale on me ..
as I’ve just completed 21 Miles ( Monster the Loch on a standard paddle board and was looking to go the the next level.
when I went back to place the order a week or so later then Emma was equally helpful with her understanding of the Shark 14ft Venture plus. Great service from start to finish.
Over the moon with this product and company and highly recommend both.

Jamie Williams

Pencoed house estate (Cardiff)

5 stars isn't enough to acknowledge the service from both Emma and Gary at SUP Inflatables UK. With a potential delay in my order from the manufacturer through no fault of SUP Inflatables, Emma took the time to phone me to explain and updated me on a timeline to receive my new SUP package. The goods were received three days ahead of schedule thanks to their level of customer service. Both took the time to call and take a genuine interest in supporting Paddleboard professionals and help get us back out on the water quickly on our chosen kit. With superb knowledge and refreshingly genuine approach to their support, the biggest compliment I can offer is to highly recommend SUP Inflatables UK to others considering purchasing equipment. Craig. Adventure Paddle Co

1 STAR — Utterly Appalling Seller. Avoid at ALL Costs.

If I could leave zero stars, I would.

I paid £399 for a paddleboard which never arrived. The seller used UPS — who dumped the parcel outside my front door without permission, signature, or any safe place request. It was stolen before I ever saw it. I immediately raised this, provided everything I was asked, and was stonewalled every step of the way.

The seller refused to take ANY responsibility and showed no interest in resolving the issue. They ignored messages, failed to chase the courier properly, and ultimately left me high and dry — £399 out of pocket with absolutely nothing to show for it. Not a refund. Not a replacement. Not even an apology.

Worse still, they hid behind tracking information that proves nothing except that the item was left unattended. That is not delivery — that’s negligence. They know it, and they do not care.

This is not a reputable business. This is a faceless, gutless operation that prioritises loopholes and excuses over basic customer care. Their conduct has been evasive, dismissive, and dishonest.

I have had to escalate this through PayPal, Action Fraud, UPS investigations, and I am now preparing for Small Claims Court. All because this seller flatly refused to engage like a professional.

Avoid this seller like the plague. If anything goes wrong, they will disappear and leave you to carry the loss. You’ve been warned.

I have used Sup inflatables for a number of years and have found them to be very knowledgeable and helpful. Most recently I was interested in their 5” shark paddle boards and when I saw they had a demo day at chelmarsh I went along to try out the boards. It was a great day no pressure but plenty of advice and the opportunity to try different boards. Following this I preordered a 14x26x5 it arrived yesterday, checked all items over everything was perfect including the extra screws to repair my paddle (which wern’t on the order but Emma remembered). This morning I took the board for its first paddle. I was out for over an hour and a half and thoroughly enjoyed the way it performed. Thank you Emma and Gary I wouldn’t have gone for a 26” if I hadn’t tried it at Chelmarsh.

This board is a complete game changer. I have severe arthritis in both hands, am 5'8 and of light build so had been advised to look at 5 inch deep boards after bouncing around for 2 years on my Nisco Alana. SUP Inflatables were doing an open day at Chelmarsh and since a friend was already over the moon, with his 14 foot shark speed plus (aka lightning) I went along. Emma and Gary were fab, giving me advice with nl pressure and loads of time on the water to try the different widths and types of 5 inch boards available. As soon as I paddled the 12' x 5 x 28 Shark Speed Plus it was love at first ride! It's completely stable, incredibly responsive and like a little bullet - I really didn't want to get off. I purchased one immediately and it has changed my paddling life. It turns on a sixpence when stepping back, is stable in rough water is so light to manoeuvre on water and carry around on land. I no longer have problems with my hands when paddling or carrying the board and my Garmin stats have all improved dramatically 🥳 I can even use my Starboard fins in and it flies with a race fin. There is nothing I don't love about this board and it's now been paddled for both leisure and racing and on reservoir, rivers, canal and sea.
As always, fabulous before and after sales service from Emma and Gary who always go the extra mile to look after their customers. Huge thank you from an ecstatic customer 🤩