As someone who knows little about asbestos surveys, I found this business helpful in the planning of the survey. From setting the survey date to receiving the final report, it all happened in a ti... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fantastic service. At initial enquiry all of our questions were answered promptly and the survey options were clearly explained. Calumn our surveyor was polite and professional and explained everythin... See more
Company replied
Supernova carried out re-inspections for Fire Risk Assessments to our buildings, 2 blocks of flats. Their service is extremely good and fast. They made sure all the necessary checks were done. Thei... See more
Very quick response Only emailed Friday evening Quoted confirmed job done Monday Expecting a big delay in the work we needed to do No hesitation recommending them Oh by the way Cost was good as... See more
Company replied
Company details
Written by the company
We carry out asbestos surveys and fire risk assessments across London, Essex, Hertfordshire, Kent, Sussex , Surrey and nationwide
Contact info
Hampstead House, 176 Finchley Road, London, NW3 6BT, London, United Kingdom
- 020 4586 0680
- hello@supernovagroup.co.uk
- supernovagroup.co.uk
4.8
Excellent
780 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 1 week
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Reply from Supernova Asbestos Surveys & Fire Safety
Thank you for taking the time to leave us a review.
We're delighted to hear that you found our service excellent. Providing a professional, responsive, and reliable service is something we take great pride in, so it's fantastic to receive such positive feedback.
Thank you for choosing Supernova Group, and we look forward to assisting you again in the future.
Kind regards,
The Supernova Group Team
Fantastic service from start to finish
Fantastic service from start to finish. Quote and report received quickly and communication was great. Easy to contact, pay and access report. Highly recommend, thanks!
13 May 2026
Reply from Supernova Asbestos Surveys & Fire Safety
Thank you for your fantastic review.
We're delighted to hear that you found the process smooth from start to finish. Providing clear communication, prompt turnaround times, and an easy experience for our clients is something we work hard to achieve, so it's great to know this was reflected in the service you received.
Thank you for your recommendation and for choosing Supernova Group. We really appreciate your feedback and look forward to assisting you again in the future should you require any of our services.
Kind regards,
The Supernova Group Team
fast reliable service
16 May 2026
Reply from Supernova Asbestos Surveys & Fire Safety
Thank you for your review.
We're pleased to hear that you found our service fast and reliable. Delivering prompt, professional, and dependable service is something we strive for every day, so it's great to receive such positive feedback.
Thank you for choosing Supernova Group, and we hope to be of assistance again in the future.
Kind regards,
The Supernova Group Team
Reply from Supernova Asbestos Surveys & Fire Safety
Thank you for your review.
We're delighted to hear that you found our team professional and helpful. Providing knowledgeable advice and excellent customer service is at the heart of what we do, so it's always rewarding to receive such positive feedback.
Thank you for choosing Supernova Group. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
The Supernova Group Team
Reply from Supernova Asbestos Surveys & Fire Safety
Thank you for your review.
We're delighted to hear that you found our service both professional and highly efficient. Our team works hard to provide a smooth, reliable experience for every client, so it's fantastic to receive such positive feedback.
Thank you for choosing Supernova Group. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
The Supernova Group Team
Excellent service
Excellent service. Very helpful on the phone when booking an asbestos survey. I rang on a Wednesday and the survey was done on the Friday of the same week with the results being back the following Wednesday as promised. Highly recommended.
13 May 2026
Reply from Supernova Asbestos Surveys & Fire Safety
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you found our service excellent from start to finish. Providing helpful advice, quick appointment availability, and delivering reports within the timescales promised are all things we pride ourselves on, so it's fantastic to know we met your expectations.
Thank you for highlighting the service you received from our team when booking your asbestos survey. We really appreciate your recommendation and your kind words.
Thank you for choosing Supernova Group, and we look forward to assisting you again in the future should you require any of our services.
Kind regards,
The Supernova Group Team
Customer service needs improvement
Went with this company due to the reviews and promise of rapid response and turnaround. I wrote an initial email on the 30th April and applied for 2 home testing kits which arrived after about a day. I had to chase this up as no tracking number was provided and the sales person said "no information on this was available to them". However despite claims on the website saying "email response in 15 minutes" I'm still awaiting a response almost 2 weeks later to that initial email.
When i called the company line, the support line is never answered and the only line which is, is the sales line for "new enquires". After 48hrs of their receipt of samples i'm still without any test results despite claims to the contrary of a "rapid" turnaround. I've worked in a testing lab, well aware of how long things can take, but if things are going to be late - you call the client. Its that simple. This is holding up a 200K renovation.
Update
After leaving this review, i have now received the results of my testing, and passed the original email to them to allow tracing of why no response was made. They have also called several times to confirm receipt and check i am satisfied. So I am amending my experience rating slightly to reflect the way that they have gone about rectifying matters. It should still be noted though that the response to emails and the support line response still needs work.
30 April 2026
Unprompted review
Reply from Supernova Asbestos Surveys & Fire Safety
Hi Steve,
Thank you for taking the time to update your review.
For clarity, here is the factual timeline of your order:
• 30 April: You placed your order after the postal cut-off for same-day dispatch.
• 1 May: Your testing kit was dispatched.
• 6 May: You received your testing kit, following the bank holiday weekend.
• 10 May: You posted your samples to the laboratory.
• 12 May: The laboratory received your samples.
• 13 May: Your results were completed and sent to you — within 24 hours of the laboratory receiving your samples.
Regarding our support line, this is an automated message that directs all support enquiries via email so they can be routed to the correct person. A voicemail option is also available. This is by design to ensure enquiries reach the right team member.
We are pleased that your results confirmed no asbestos was detected, and we wish you all the best with your renovation.
Reply from Supernova Asbestos Surveys & Fire Safety
Thank you for your review.
We're pleased to hear that you were happy with the service you received and that our surveyor was polite and professional during their visit. We pride ourselves on providing a prompt, efficient service while maintaining high standards of customer care.
Thank you for choosing Supernova Group, and we appreciate you taking the time to share your feedback.
Kind regards,
The Supernova Group Team
Great service peuples
11 May 2026
Reply from Supernova Asbestos Surveys & Fire Safety
Thank you for your review.
We're delighted to hear that you received great service from our team. Providing a professional, efficient, and friendly experience for our clients is always our goal, so it's wonderful to receive such positive feedback.
Thank you for choosing Supernova Group. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
The Supernova Group Team
Have contacted them 3 times to clarify…
Have contacted them 3 times to clarify information in survey that had been done for one of my customers, they NEVER get back to you.
Called and pressed 1 left my number with a human. 1/5/26 @ 16:06 hrs, called and pressed 3 and left message with all the info again 5/5/26@ 13:46, called again pressed 1 and spoke with another human who said someone would definitely call me back on 7/5/26 @14:52.
Still waiting……..for the call.
I cant put customers info on here can i.
First part of the survey reg number is SNG51379 in Surrey. The customer has also called you and no luck.
Simply not true is it. I can send my call log if you bother to contact me. I wasn’t speaking to a ghost was i? Called the number at the bottom of the survey!!
02045860680 spoke to 2 different people as detailed above. I also have an email from the client saying she called you and someone would be in touch which they haven’t.
So who were the 2 people who answered your phone line that i left messages with and the voicemail on option 3 then?
First of all you stated that you had checked your call logs and there was no record of my calls now after speaking with me on the phone and me providing proof of the calls you are saying that you did answer the phone and directed me to the email query route and based on this my review is false, both of your statements can not be true. My review is exactly what happened.
Instead of trying to get the review removed (which in my opinion would make Trustpilot not very trustworthy) you could have just called me back and said don’t bother leaving a message on option 3 as we won’t answer unless you email us!
Everyone makes mistakes it’s how they are dealt with that matters and all you are concerned about is trying to prove e wrong and get a bad review removed after you have stated incorrectly that i didn’t call and then stated that i did.
I am so confused you categorically said there was no record of my calls and now you said you have ways had a record.
Stop making stuff up to suit your own agenda.
This is my final comment on the matter.
8 May 2026
Unprompted review
Reply from Supernova Asbestos Surveys & Fire Safety
Thank you for your updated review and for speaking with our director on 14 May. We want to address your points directly.
Our records have always shown your calls. You spoke with members of our team on 1 May and 7 May, and our COO personally called you back on 14 May for a 17-minute conversation. On each occasion you were directed to email our support team, which is our standard procedure for technical report queries. You were not ignored, you chose not to follow the process.
During that 14 May conversation, you confirmed that you are not our client. The survey was commissioned and paid for by another party. You also confirmed you are a fire alarm engineer who needed information from our report to prepare your own quotation, stating that the delay "did stop my quote for over a week and a half." You acknowledged that our team advised you to email your query and that our phone system directs support enquiries to email.
Trustpilot reviews are intended to reflect genuine customer experiences. You were not a customer of ours, and the underlying issue was a delay to your own commercial quoting process, not a failing in our service to the actual client.
We remain available to assist the commissioning client directly with any queries about their report.
Rapid response times
Although we haven't had our survey carried out yet, I've been really impressed with how responsive the Supernova team are. Curtis has been really quick to come back to us and offer dates to come to Oxford and carry out our survey, and has been very flexible around our timings.
8 May 2026
Unprompted review
Reply from Supernova Asbestos Surveys & Fire Safety
Thank you for your kind feedback. We’re delighted to hear you’ve had such a positive experience with Curtis and the team so far. We always aim to be as responsive and flexible as possible to fit around our customers’ schedules, so it’s great to know this has made a good impression.
We look forward to carrying out your survey in Oxford and working with you further.
Very smooth and well organised on the…
Very smooth and well organised on the whole and good value for money - however I felt silly talking to an angry robot who hadn’t relayed our conversation to any human I subsequently spoke to
29 April 2026
Unprompted review
Reply from Supernova Asbestos Surveys & Fire Safety
Thank you for your feedback. We’re really pleased to hear that you found the process smooth, well organised, and good value for money overall.
We do appreciate your comments regarding the automated system and understand how this could feel frustrating. We’re continuously reviewing our processes and technology to improve the customer experience, including how information is passed through to our team. Your feedback is genuinely helpful and will be taken on board.
Supernova are fantastic
Supernova are fantastic. A great experience from start to finish Louise on the phone to Anthony who came to carry out the asbestos and fire risk assessment. To getting the reports which is easy to understand. Would use again
6 March 2026
Unprompted review
Reply from Supernova Asbestos Surveys & Fire Safety
Thank you so much for your wonderful feedback. We’re delighted to hear you had a great experience from start to finish. Louise and Anthony will be very pleased to hear your kind comments, and it’s great to know you found the reports clear and easy to understand.
We really appreciate your recommendation and look forward to working with you again in the future.
Excellent surveyor who was polite…
Excellent surveyor who was polite helpful and totally practical with the survey.
15 April 2026
Reply from Supernova Asbestos Surveys & Fire Safety
Thank you for your kind feedback. We’re delighted to hear that you found the surveyor polite, helpful, and practical throughout the survey process.
Providing a professional and straightforward service is something we take great pride in, so your comments are very much appreciated.
Liam was great with our asbestos works
Liam was great with our asbestos works, very attentive and efficient would definitely recommend A+
8 April 2026
Unprompted review
Reply from Supernova Asbestos Surveys & Fire Safety
Thank you for your fantastic feedback. We’re so pleased to hear that Liam provided such attentive and efficient service during your asbestos works. He’ll be delighted to hear your kind comments.
We really appreciate your recommendation and A+ rating — thank you for choosing Supernova.
Very friendly expert team
A really lovely team, I honestly didn’t know where to start with the work I was doing and I got friendly, honest advice.
Liam in particular talked me through my options and is clearly an expert. I’d happily recommend them to any local trades or businesses.
16 April 2026
Unprompted review
Reply from Supernova Asbestos Surveys & Fire Safety
Thank you so much for your thoughtful feedback. We’re really pleased to hear that our team was able to provide friendly and honest advice when you needed guidance.
Liam will be especially grateful for your kind words — we’re proud to have such knowledgeable experts on the team who genuinely take the time to help customers understand their options.
We truly appreciate your recommendation and support for local trades and businesses.
Great experience!
Great experience from start to finish. Huge thanks to Alisha, she was a great help and made everything straightforward. Would definitely recommend.
22 April 2026
Unprompted review
Reply from Supernova Asbestos Surveys & Fire Safety
Thank you for your wonderful feedback. We’re delighted to hear you had a great experience from start to finish. Alisha will be so pleased to hear your kind comments and know that she was able to make the process straightforward and easy for you.
We really appreciate your recommendation and thank you for choosing Supernova.
Thanks Liam
Thanks Liam. Service was quick with great communication. Would use again.
1 April 2026
Unprompted review
Reply from Supernova Asbestos Surveys & Fire Safety
Thank you for your great feedback. We’re pleased to hear that Liam provided quick service and clear communication throughout. He’ll really appreciate your kind comments.
We’re grateful for your support and look forward to working with you again in the future.
I found dealing with supernova great
I found dealing with supernova great. Chris was really friendly and helpful with everything i needed doing for my survey. Thankyou
9 March 2026
Unprompted review
Reply from Supernova Asbestos Surveys & Fire Safety
Thank you for your kind feedback. We’re delighted to hear that you had a great experience dealing with Supernova. Chris will be very pleased to hear your comments and know that he was able to help with everything you needed for your survey.
We really appreciate your support — thank you for choosing Supernova.
The service was great
The service was great. Professional they kept any damage necessary to a minimum.
15 April 2026
Reply from Supernova Asbestos Surveys & Fire Safety
Thank you for your positive feedback. We’re really pleased to hear that you found the service professional and that the team took care to keep any necessary damage to a minimum during the work.
Providing a careful and considerate service is very important to us, so we truly appreciate your comments and support.
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