Took payment and never shipped. Finally arrived randomly without shipping updates. Doll is not correct. Shorter than posted. Functions do not work correctly. If I could rate this experience lower tha... See more
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See what reviewers are saying
Its nice. It comes with all the right features. Just keep in mind that this thing is heavy as hell and moving it is going to be difficult.
My first doll purchase went smoothly. Great customer service throughout the whole process. Very helpful tutorials on maintenance and storage recommendations. She even helped me decide which options to... See more
Company replied
The only reason I gave this product 4 instead of 5 stars is the lack of documentation/information that accompanies these dolls. Example: there were no instructions on use of the "moaning" feature... See more
Company replied
Company details
Written by the company
SuperLoveDoll dedicates to developing reliable & affordable TPE sex dolls, all sex dolls of SuperLoveDoll are 100% authentic from original manufactures, and we are the official agent of AIBEI Doll, JX Doll, JY Doll, SY Doll, WM Doll, Irontech Doll, Climax Doll, Xise Doll, Dimu Doll. ******************************************************** We provide 24*7 professional customer service, including telephone (call or message), email, live chat, to answer your question and resolve your problem at a very responsible way.
Contact info
1505 S Dupont Ave, STE B, , 91761, Ontario, United States
- 1 (323) 287 5118
- support@superlovedoll.com
- superlovedoll.com
3.6
Average
79 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely
Lovely doll... beautifull body and face.
Need to be carefull with the fingers and wrist... very fragile.
4 March 2024
Reply from SuperLoveDoll
Dear Nenad Petrić,
Thank you so much for your kind words and for choosing SuperLoveDoll! We're delighted to hear that you're enjoying your lovely doll. Your feedback regarding the delicacy of the fingers and wrist is duly noted; we'll ensure to provide additional care instructions for those areas.
Wishing you a joyful and healthy 2024! Please don't hesitate to reach out to us in the future if you need any assistance or have any questions. We're here to help!
Warm regards,
James
SuperLoveDoll Customer Service Team
Above and beyond
Excellent company. I thought I knew which one I wanted, and they had an even better suggestion. They even followed up to make sure everything was settled with shipping. Great customer service and trustworthy. A nod of respect to all I have dealt with over there. Would purchase again in the future.
20 February 2024
Unprompted review
Reply from SuperLoveDoll
Dear Deimos
Thank you so much for taking the time to share your experience with SuperLoveDoll on Trustpilot! We're thrilled to hear that you're satisfied with the doll you received, despite the initial hiccup with FedEx. We apologize for any inconvenience this may have caused you, and we're glad that our support team has reached out to assist you promptly.
Rest assured, we're actively working with our warehouse to ensure the missing doll is sent over to you as soon as possible. Your satisfaction is our priority, and we're committed to resolving this issue swiftly.
We truly appreciate your trust in SuperLoveDoll, and we're delighted to have you as a valued customer. If you have any further questions or concerns, please don't hesitate to reach out to us via email or Trustpilot.
Wishing you a happy and healthy 2024!
Warm regards,
James
Customer Service Team
SuperLoveDoll
SUPERB SERVICE IF YOURE LOOKING FOR A LEGIT VENDOR THEN YOU’VE FOUND IT!
This entire experience has been exceptional, and the authenticity of the products exceeds expectations. The sales staff deserves a raise, I received one of their in stock items ahead of schedule and in excellent condition, I’ll definitely be making future purchases from SuperLoveDoll.com
26 February 2024
Unprompted review
Reply from SuperLoveDoll
Dear Ben.S,
Thank you so much for your glowing review! We are thrilled to hear that you had such a positive experience with SuperLoveDoll.com. Providing exceptional service and top-quality products is always our goal, and we're delighted that we could exceed your expectations.
Your kind words about our sales staff mean a lot to us, and we'll be sure to pass on your compliments to them. We're thrilled that your order arrived ahead of schedule and in excellent condition.
We truly appreciate your trust in us and your decision to choose SuperLoveDoll for your needs. We look forward to serving you again in the future. Should you ever have any questions or need assistance, please don't hesitate to reach out to us.
Wishing you a fantastic and healthy 2024!
Warm regards,
James
SuperLoveDoll Customer Service Team
Reply from SuperLoveDoll
Dear Darth Vader,
Thank you so much for your continued support and for taking the time to leave us such a positive review! We're thrilled to hear that you're satisfied with both our product and service once again.
We're committed to providing exceptional experiences to all our customers, and it's wonderful to know that we've met your expectations.
We wish you a happy and healthy 2024 filled with joy and prosperity! Remember, our team is always here for you, so please don't hesitate to reach out whenever you need assistance or have any questions.
Warm regards,
James
SuperLoveDoll Customer Service Team
SuperProduct/SuperCustomerService
Thank you so much for quickly following up with me regarding the delivery of my product. I made an online purchase 29DEC2023 and was disappointed for not receiving within a month. However, I now understand that combined with overseas shipping and the superior handmade quality of the product takes time. This cannot be rushed. The product and your customer service department are above and beyond the rest. Anyone with doubts about where to make your first purchase, choose SuperLoveDoll!
4 February 2024
Reply from SuperLoveDoll
(updated reply on 23-Feb-2024)
Dear Mr. Richardson,
We truly appreciate your kind words and the time you've taken to share your experience with us. Your satisfaction is our utmost priority, and we're thrilled to hear that you are pleased with both the quality of our sex doll and the level of service provided by our team.
We understand that the wait for your order may have been longer than expected, and we're grateful for your patience and understanding during this time. Our commitment to delivering exceptional products and service remains unwavering, and we're delighted to have exceeded your expectations.
Thank you for choosing SuperLoveDoll for your purchase, and for trusting us to provide you with a superior experience. Your recommendation means the world to us, and we look forward to continuing to serve you with excellence in the future.
Should you have any further questions or require assistance, please don't hesitate to reach out. We're here to ensure your continued satisfaction every step of the way.
Warm regards,
James
SuperLoveDoll Customer Service Team
_________________________________________
(Initial reply on 19-Feb-2024)
Dear Mr. Richardson,
We sincerely apologize for the delayed response and for any inconvenience caused by the delay in receiving your order. We understand your frustration, and we're truly sorry for the inconvenience this has caused.
Due to the extended delivery times associated with shipments by sea, compounded by the recent Chinese New Year holiday, there were unforeseen delays in the transit of your order. We completely understand your concerns regarding the tracking information, and we regret any confusion caused by the disappearance of the tracking numbers from the SHOP app.
We're pleased to inform you that your order has been successfully delivered on 13-Feb-2024. You can track your shipment here: https://t.17track.net/zh-cn#nums=MKFUU0000012716YQ
Once again, we apologize for the inconvenience you experienced. We appreciate your patience and understanding during this time.
As a gesture of our gratitude for your understanding, we'd like to wish you a belated Happy New Year 2024! We hope this year brings you joy, prosperity, and countless moments of happiness.
If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to contact us directly. We value your feedback and are committed to ensuring your satisfaction.
Warm regards,
James
SuperLoveDoll Customer Service Team
SuperLoveDoll is Absolutely THE BEST!
Absolutely THE BEST!! SuperLoveDoll has never let us down; a wide variety of dolls, great brands and even US stock!, the latest innovations and superior customer service!!
18 January 2024
Reply from SuperLoveDoll
Dear MCP,
Thank you for choosing SuperLoveDoll for the second time and for taking the time to share your positive experiences with us on Trustpilot! We are thrilled to hear that you find our selection, pricing, and customer service to be top-notch.
Your satisfaction is our priority, and we are delighted to have met your expectations. It's customers like you that inspire us to continue delivering the best products and service possible.
As we step into 2024, we wish you a year filled with joy, prosperity, and good health. If you ever need assistance or have any questions, please don't hesitate to reach out. Our team is always here to help.
Thank you once again for choosing SuperLoveDoll. We look forward to serving you again in the future!
Best wishes,
Steven
The SuperLoveDoll Team
Great Service, Amazing Doll
Service was amazing, accommodated and informed me of everything from stocks to information on the doll itself.
4 January 2024
Reply from SuperLoveDoll
Dear customer
Thank you so much for taking the time to leave such a positive review! We're delighted to hear that you had an amazing experience with our service and that you're enjoying your SuperLoveDoll.
Our commitment is to provide exceptional service, and it's always rewarding to know when we've met that goal. If you ever have any more questions or encounter any difficulties in the future, please feel free to reach out to us. We're here to assist you every step of the way.
Once again, thank you for choosing SuperLoveDoll. Your satisfaction is our priority, and we look forward to welcoming you back for any future orders.
Best regards,
James
SuperLoveDoll Customer Support
CUSTOMER SERVICE REVIEW
I am an avid collector of sex dolls. I have purchased a total of 25 sex dolls over the past 3 years. I have purchased a total of 10 sex dolls (8 full size dolls and 2 sex doll torsos) from SuperLoveDoll and their sister companies, SexDollCenter and SexAngelBaby. During this time, I have learned a lot about the sex doll industry. It's not perfect and sometimes you can have a bad experience. But, overall, I have been very happy with my sex doll purchases from SuperLove Doll and their sister companies. They have one of the best selections from all the different manufacturing companies and their prices are super competitive. But I want to focus this review on their customer service team. Two months ago, I received an email from Quentin, introducing himself to me and offering his assistance on any questions I had. Well, I decided to put him to the test. I have had several questions over the past 2 months and he never once failed to address my concerns. I never had to wait for more than a few hours to get a reply, and often, received an immediate reply if he was currently on his shift. I was so impressed with him because I had been so disappointed from other customer service personnel from other companies. Quentin has answered EVERY SINGLE ONE of my inquiries to my satisfaction. I have had the best customer service experience and will only do business with SuperLoveDoll and their sister companies, going forward. I can't thank Quentin enough for giving me confidence in the companies that he represents. I am not being paid for this review nor have I been offered anything. This is my true personal experience and I am completely happy with SuperLoveDoll. Thank you, Quentin.
8 January 2024
Unprompted review
Reply from SuperLoveDoll
Dear Layla:
We are genuinely touched by your heartfelt and comprehensive review. Your loyalty as an avid collector of sex dolls and your trust in SuperLove Doll, SexDollCenter, and SexAngelBaby mean the world to us.
It's truly gratifying to hear that you've been satisfied with your 25 sex doll purchases over the past three years, especially considering the nuances of the sex doll industry. We appreciate your acknowledgment of our extensive selection, competitive prices, and, most importantly, the exceptional customer service you received.
Quentin is thrilled to have been of assistance to you over the past two months. Your detailed account of your positive experiences with him warms our hearts. Providing timely and satisfactory answers to your inquiries is a testament to our commitment to excellent customer service. Quentin is here to support you, and we're delighted to have earned your trust.
As we embark on the new year, we want to express our sincere gratitude for your continued support and trust in SuperLove Doll and our sister companies. May 2024 bring you joy, fulfillment, and exciting moments with your collection.
Should you ever have further questions or require assistance, Quentin and our entire team are here for you. Your feedback is invaluable, and we are dedicated to maintaining the high standards you've come to expect from us.
Thank you once again for sharing your positive experiences, and we look forward to serving you in the future.
Warm regards,
Quentin and the SuperLove Doll Team
First time user
For a first time user into the sex doll world y’all really know what y’all are doing thank you so much and keep up the good works SLD! Happy new years and for more to come, cheers!
30 December 2023
Unprompted review
Reply from SuperLoveDoll
Dear Isaac Garza-Becerra,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that your first venture into the world of sex dolls was a success, and we truly appreciate your kind words.
Your satisfaction is our priority, and we're committed to maintaining the high standards that you've come to expect from SDL. We look forward to serving you again in the future and ensuring that your next experience is just as fantastic.
Wishing you a joyous and prosperous New Year! May it be filled with happiness, good health, and exciting new adventures. Cheers to more wonderful experiences to come!
Best regards,
James from SuperLoveDoll
Great Quality nice Feeling both ways
it took a bit long but the produkt is great i like it
27 October 2023
Reply from SuperLoveDoll
Dear Customer:
Thank you for taking the time to share your positive experience with our product on Trustpilot! We're thrilled to hear that you find the quality exceptional and the experience satisfying in both aspects.
We apologize for any delays in delivery and appreciate your patience. Your satisfaction is our priority, and we're glad to know that the product met your expectations.
If you ever have further questions, feedback, or if there's anything we can do to enhance your experience, please don't hesitate to reach out to our customer service team. We're here to assist you.
We sincerely appreciate your trust in our product, and we look forward to serving you again in the future. Feel free to explore our latest offerings, and don't hesitate to contact us if there's anything more we can do for you.
Thank you once again for choosing SuperLoveDoll.
Best regards,
SuperLoveDoll
James Zhang
Well it would have been good accept you…
Well it would have been good accept you sent me a damaged doll she has a hole in upper left side and she has no head bolts to attach the head. Now I need to know how repair her or send her back. I was really looking forward to enjoying her now there will be more delays. I'm still not sure if her body heat works or if the sound works and there's No instructions of any kind for anything also the body heat does Not work and there's no sound and no cords to hook it up and no instructions foy anything. I am very disappointed in the product this time.☹️
19 November 2023
Reply from SuperLoveDoll
Dear Brian Mason,
We sincerely apologize for the issues you've encountered with your recent purchase, and we appreciate your candid feedback. Our aim is to provide a seamless experience, and we regret that we fell short of your expectations.
First and foremost, we want to assure you that we take your concerns seriously. We understand the disappointment this has caused and would like to make things right for you.
Our customer service team is currently in discussion with you, and we're committed to resolving the issues promptly. We will be sending you a replacement to ensure you receive a product that meets our high-quality standards. In the meantime, we appreciate your patience and understanding.
If there's anything else we can assist you with or if you have additional questions, please feel free to reach out to our customer service team. We want to ensure that you have a positive and enjoyable experience with our product.
Once again, we apologize for any inconvenience caused, and we genuinely value your feedback. We hope to have the opportunity to regain your trust and provide you with the satisfaction you deserve.
Thank you for bringing this to our attention, and we look forward to resolving the matter to your complete satisfaction.
Best regards,
SuperLoveDoll
James Zhang
support@superlovedoll.com
Reply from SuperLoveDoll
Dear Jou,
Thank you so much for choosing SuperLoveDoll, and we're delighted to hear that your Super Love Doll is bringing you satisfaction!
Your positive feedback means the world to us, and we're thrilled that the Super Love Doll is meeting your expectations. If there's anything specific you love about the product or if you have any suggestions for improvement, we'd love to hear more.
We truly appreciate your support and are here to assist you with any future inquiries or purchases. Our team at SuperLoveDoll is dedicated to providing exceptional products and service, and we look forward to the opportunity to serve you again.
Thank you for being a valued member of the SuperLoveDoll community. If there's anything we can do to make your experience even better, please don't hesitate to let us know.
Warm regards,
SuperLoveDoll Team
The product came flat and was not as…
The product came flat and was not as described in the description
31 October 2023
Reply from SuperLoveDoll
Dear Pump Daddyc,
We sincerely apologize for the inconvenience you've experienced with our product, and we appreciate you bringing this matter to our attention. We're truly sorry that the item did not meet your expectations and was not as described in the product description.
To assist you further and address the issue appropriately, we kindly request more details about your order. Unfortunately, we have not received any prior communication from you regarding this matter. If you could please reach out to our customer support team at [your email address or support phone number], we would be more than happy to investigate and resolve the issue promptly.
Our goal is to ensure your complete satisfaction, and we value your feedback as it helps us improve our products and services. We understand the importance of resolving this matter to your satisfaction, and we're committed to making things right.
Wishing you a Happy New Year filled with joy and positivity. We hope to have the opportunity to turn this experience around and provide you with the service you deserve.
Best regards,
James of SuperLoveDoll
Amazing Quality - Gorgeous Creation!
The only reason I gave this product 4 instead of 5 stars is the lack of documentation/information that accompanies these dolls. Example: there were no instructions on use of the "moaning" feature (it has to be charged via usb port before use). You also must purchase a Chinese to USA AC power adapter ($7.00) for the doll heating feature to work (not included or mentioned).
The product itself is amazingly realistic and, in my opinion, a work of art. My doll is 75 lbs and 5ft 2 inches - doesn't sound like much but be prepared: they are HEAVIER than you think! Is it worth the money? YES it is! I've had mine about 3 weeks now.
17 October 2023
Reply from SuperLoveDoll
Dear Sam,
Thank you for your glowing review and for sharing your thoughts on our product. We're thrilled to hear that you find our doll to be of amazing quality and consider it a work of art. Your feedback is greatly appreciated.
We understand your concerns about the lack of documentation and information that accompanies the product, as well as the specific details you mentioned regarding the "moaning" feature and the need for a Chinese to USA AC power adapter. We apologize for any inconvenience this may have caused you.
We take your feedback seriously, and we will work to improve the information provided with our products to ensure a more comprehensive and user-friendly experience. Your input will help us make necessary adjustments, and we're grateful for your insights.
We're delighted that you've found the product worth the investment and have been enjoying it for the past 3 weeks. If you have any further questions or need assistance with anything related to our products, please do not hesitate to reach out to our customer support team. We are here to ensure that your experience continues to meet and exceed your expectations.
Thank you once again for choosing our product, and we look forward to serving you in the future.
Warm regards,
James
General Manager
SuperLoveDoll
Nice realistic looking doll
Nice realistic looking doll
But doll is a bit heavy for me to lift.
4 October 2023
Reply from SuperLoveDoll
Dear Hiram,
Thank you for taking the time to share your experience with our product. We're glad to hear that you find our doll realistic in appearance.
We apologize that the weight of the doll is proving to be a challenge for you to lift. We understand the importance of ensuring our products are not only lifelike but also manageable in terms of weight for our customers. Your feedback regarding the doll's weight is invaluable to us, and we appreciate you bringing this to our attention.
Please know that we are constantly striving to enhance our products and your feedback will be taken into account for any future developments or improvements. If there's anything else we can assist you with or if you have any further suggestions, please feel free to contact us.
Once again, we appreciate your feedback and thank you for choosing our product. We hope to continue serving you and addressing any concerns to improve your experience with our dolls.
Best regards,
James
General Manager
SuperLoveDoll
She is exactly as pictured love her…
She is exactly as pictured love her blue skin and green eyes however her name is amilie so now I have a real life Widowmaker
16 September 2023
Unprompted review
Reply from SuperLoveDoll
Hello Jack,
Thank you for choosing SuperLoveDoll, we are happy that you like the doll you received.
If you have any problem or feedback in the future, please never hesitate to contact us. Thank you and have a nice day!
SuperLoveDoll customer service team.
Craftsmanship is spectacular
Craftsmanship is spectacular! Very real …though internal heating system doesn’t work
18 August 2023
Reply from SuperLoveDoll
Hello Douglas Hunter,
Thank you to choose SuperLoveDoll and leave your comment here, we are very happy that you like the craftsmanship and we try the best to make it the best outcome for you and each customer.
For the internal heating system, it is somehow very difficult for every doll to be heat effective, since the TPE materials can't stand high tempreture like 50 degree, and the doll is relatively thick for its materials and not that easy to transmit the heat. So usually for some tinny doll, it will be easier to heat but for some heavier dolls, heating may not work that well. However we are still exploring some new ways to make the internal heating system better to give customer a better experience.
Thank you again to choose us and give us the feedback. For anything related in future, please contact us all the time:
Email: support@superlovedoll.com
Phone: +1 (213) 985 1027
WhatsApp:+1 (213) 262-0595
SuperLoveDoll customer service team
The doll has a very good quality
The doll has a very good quality. The body is beautiful and the face is amazing. Only eyelashes are very fragile.
I was supported from the team of super love doll also for late requirements and they answered very quickly to all my mails
The delivery needed more time than what was foreseen previously
30 June 2023
Reply from SuperLoveDoll
Hello Nicola,
Thanks for your comment and compliment, and we are happy that you like the doll, since you order the doll in Itally and out of stock, so we have to make it in China manufactory and then ship to you by sea, which takes around 30 days.
For the issue you mentioned about eyelashes, we will take care of it and in case it falled or something, we can send you a new one to paste it in the doll. Thank you and have a nice day!
SuperLoveDoll customer service team.
Great packaging for an entry level product.
Great packaging for an entry level product...thanks!
1 July 2023
Reply from SuperLoveDoll
Hello Wales,
Thank you to choose the doll from SuperLoveDoll and you like it! Hope we can keep a good relationship with you for a long time.
SuperLoveDoll customer service team
The doll looked great
The doll looked great, just like the video game. (The reason I bought it) Shipping was handled well, and communication was as expected.
Overall no problems
26 June 2023
Reply from SuperLoveDoll
Hello,
Thank you to choose the sex doll of GameLady Ellie, we hope you enjoy this fantastic sex doll with extra realistic effect (BTW, I also like this Game Lady doll Ellie).
Thank you and have a nice day! Should there be any question in future, please never hesitate to contact us again:
Email: support@superlovedoll.com
Phone: +1 (213) 985 1027
WhatsApp:+1 (213) 262-0595
SuperLoveDoll customer service team
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