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Superjeweler Reviews 

1,341
•
TrustScore 4 out of 5

3.8

Jewelry Store
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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers had a great experience with this company. Customers frequently mention that the ordering process is exceptionally smooth and user-friendly, allowing buyers to easily browse and find wonderful pieces of jewelry. Many people warmly appreciate the remarkably fast shipping times and consistently describe the received items as gorgeous, perfectly described, and exceeding expectations upon arrival. However, some customers also noted significant challenges regarding prolonged delivery delays, backorders, and frustrating difficulties when attempting to obtain proper refunds. A few reviewers experienced extensive wait times and unfulfilled orders without receiving any timely communication or updates regarding the status of their pending purchases.

What people talk about most

Product

Consumers find product to be a mixed experience, with many reviewers praising gorgeous jewelry, fast... See more

Delivery service

Customers had ambiguous experiences with delivery service as many reviewers praised fast shipping and prompt... See more

Order

People report ambiguous experiences with order, as some reviewers highlighted smooth transactions, easy... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many customers praising prompt delivery and gorgeous,... See more

Refund

Users describe negative interactions with refund requests, highlighting long delays and broken promises after... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I received my earrings promptly. They are beautiful, however the posts are very difficult to insert into your ear. Once they are on, they are also difficult to get off

Company replied

Rated 5 out of 5 stars

I would actually give a 4.9/5. Ordering was smooth. My item was delivered promptly enough. It arrived in good condition. The item was of the quality described. The only thing that was not accurate was... See more

Company replied

Rated 5 out of 5 stars

I received my earrings in a timely manner, thank you. They are very pretty, I love them. I've received several complements on them. I've had them on since I got them and my ears haven't gotten sore at... See more

Company replied

Rated 5 out of 5 stars

I have been a customer of Superjewler for many years ,I always enjoy looking at their jewelry whether I am looking to buy or just window shopping. The jewelry I have purchased is always just as descri... See more

Company details

  1. Jewelry Store
  2. also in
  3. Clothing Store

Written by the company

Since 1999 SuperJeweler.com has been offering amazing jewelry at the absolute lowest prices. We scour the globe looking for the best deals on diamond and gemstone jewelry. All of our diamonds come from ethical, conflict-free suppliers. We buy direct from the source and pass the savings on to our customers. You simply will not find a better deal on jewelry anywhere. We have been featured on television shows such as The Price is Right, Dr. Phil, The Doctors and The View and in magazines like Woman's World and Good Housekeeping. We stand behind everything we sell. All of our jewelry comes with a Lifetime Guarantee and a no-risk 60 day money-back guarantee. We ship to every country on the planet for FREE and have served millions of customers worldwide. If you have any questions or comments we'd love to hear from you, please contact us .

Contact info

3.8

Great

TrustScore 4 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 31% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.8

All reviews

(1,341)

69 reviews in the last 12 months

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Rated 4 out of 5 stars

Took a long time to ship and I had…

Took a long time to ship and I had no way to check on my order. When I went to my account it said “no recent orders”. I had to email support many times and waited for response. When I finally received my order, my girl was ecstatic with her diamond heart necklace. A great anniversary gift.

28 June 2025
Unprompted review

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