My experience ended well when I actually got someone who knew what she was talking about. First order was totally wrong colour, even though I had a colour match and then when I got I contact again... See more
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Review summary
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The hair quality feels smooth but has a lot of fly away hair in other words split ends and uneven lengths in each tape. The website boasts that you won’t get excess shedding but the hair does fall... See more
Company replied
Fast delivery. Nice quality nano hair extensions and super comfy without the metal tips. The tips are made of rubber or silicone. I wanted to give 5 stars, but I feel like the hair is super fine and n... See more
Company replied
Great communication with team about supply shortage of desired colour - ordered next length in same color. Unfortunately did not get expedited postage as promised and haven’t been able to install du... See more
Company replied
Company details
About Superior Hair Extensions Australia
Written by the company
Founded in 2003. Superior Hair has made a reputable name across Australia in supplying the highest quality hair extensions that are simple to use at the lowest value!
At Superior Hair Australia, we offer the largest range of 100% Remy human hair extensions in 15 Different Methods ranging from 14" to 26" in 38+ shades including our Balayage & Ombres! We want you to look and feel your best in the quickest & easiest way!
Our Superior Hair products are stocked in over 3000 NZ and AUS hair salons because we offer the highest quality of luxury hair extensions that will seamlessly blend into your natural hair, long-lasting & silky smooth!
We offer Free Colour Matching Services & an awesome Rewards Program for our loyal customers! We also offer same-day shipping on orders made before 12pm (Mon-Fri)
We stand by our moral code of Sustainably made and ethically sourced products.
SHOP CLIP IN EXTENSIONS
SHOP ULTRA SEAMLESS TAPE INS
COLOUR MATCH ME
At Superior Hair Australia, we offer the largest range of 100% Remy human hair extensions in 15 Different Methods ranging from 14" to 26" in 38+ shades including our Balayage & Ombres! We want you to look and feel your best in the quickest & easiest way!
Our Superior Hair products are stocked in over 3000 NZ and AUS hair salons because we offer the highest quality of luxury hair extensions that will seamlessly blend into your natural hair, long-lasting & silky smooth!
We offer Free Colour Matching Services & an awesome Rewards Program for our loyal customers! We also offer same-day shipping on orders made before 12pm (Mon-Fri)
We stand by our moral code of Sustainably made and ethically sourced products.
Online Colour Matching Services
Written by the company
- Super Fast & Free Colour Matching!
- Email us at info@superiorhair.com.au to get one of our expert Hair Extension Technicians to help colour match and advise on what will work best!
Contact info
4.4
Excellent
431 reviews
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Replied to 90% of negative reviews
Typically replies within 1 week
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Amazing product
Amazing product, great quality, natural looking and super lightweight, this is my second purchase and once again I am 100% happy, super fast postage too which is a bonus, highly recommend this company and their products
4 May 2026
Reply from Superior Hair Extensions Australia
Thank you so much for coming back to us and for sharing your lovely feedback 💛
We’re really glad to hear you’re happy with the quality and that your orders have been arriving quickly 💛✨
Thank you again for your support, we truly appreciate it.
— Team Superior Hair
Undecided about quality
The hair quality feels smooth but has a lot of fly away hair in other words split ends and uneven lengths in each tape. The website boasts that you won’t get excess shedding but the hair does fall out. I chose the Dirty Blonde Ultra Seamless Tape In Hair Extensions and they have a pinky look which I wasn’t expecting, it took 3 weeks to recieve the product and I was trying to match delivery with my stylist appointment, so unable to change colour.
It was what they recommended for me but it doesn’t match my current hair colour at all.
I’m undecided whether I like these extensions or not. They do dry out quickly and especially at the ends. You have to spend a lot of time treating them and not brushing them too much.
23 April 2026
Reply from Superior Hair Extensions Australia
Thank you so much for taking the time to share your feedback with us 💛
We’re sorry to hear that you’re feeling unsure about whether you like the extensions.
Please get in touch with our support team at support@superiorhair.com.au, and we’ll be happy to assist you further✨
We truly appreciate your message, and we’re here to help if you need anything else 🤍
— Team Superior Hair
Reply from Superior Hair Extensions Australia
Thank you so much for coming back to us and for sharing your lovely feedback 💛
We’re really glad to hear you’re happy with the quality and that your orders have been arriving quickly 💛✨
Thank you again for your support, we truly appreciate it.
— Team Superior Hair
Express shipping has always been over 4…
Express shipping has always been over 4 to 5 days. Lovely product though
28 April 2026
Reply from Superior Hair Extensions Australia
Thank you so much for coming back to us and for sharing your lovely feedback 💛
While express shipping is intended to be faster, delivery times can sometimes vary due to factors like courier volume, processing, and destination. In some cases, it may take around 4–5 business days or slightly longer even when sent via express service.
Thank you again for your support, we truly appreciate it.
— Team Superior Hair
Reply from Superior Hair Extensions Australia
Thank you so much for coming back to us and for sharing your lovely feedback 💛
We’re really glad to hear you’re happy with the quality and that your orders have been arriving quickly 💛✨
Thank you again for your support, we truly appreciate it.
— Team Superior Hair
Absolutely love how quick and easy the…
Absolutely love how quick and easy the butterfly wefts are, the quality and thickness is devine !
30 March 2026
Reply from Superior Hair Extensions Australia
Thank you so much for coming back to us and for sharing your lovely feedback 💛
We’re so happy to hear you’re loving the butterfly wefts! The easy application, quality, and thickness mean a lot to us to hear that you’re enjoying them 💛✨
Thank you again for your support, we truly appreciate it.
— Team Superior Hair
Awesome selection and quick turnaround…
Awesome selection and quick turnaround thank you
23 March 2026
Reply from Superior Hair Extensions Australia
Thank you so much for coming back to us and for sharing your lovely feedback 💛
We’re so glad to hear you loved the selection and that everything arrived quickly ✨
Thank you again for your support, we truly appreciate it.
— Team Superior Hair
Extensions purchased from superiorhair.com.au
I am so happy with my purchases from this company. I have purchased 2 sets of clip ins and some tape in extensions. The hair is great quality and they have a fabulous colour range available. Upon purchasing the extensions they arrived within 2 days! The hair is real remy hair as advertised. I did reach out for some assistance with the tape in extensions and they responded very quickly and were most helpful. I would definitely recommend purchasing from this great company, you wont be disappointed.
25 March 2026
Reply from Superior Hair Extensions Australia
Thank you so much for coming back to us and for sharing your lovely feedback 💛
We’re absolutely thrilled to hear that you’re so happy with your clip-ins and tape-in extensions, and that you’re enjoying the quality, colour range, and fast delivery 💛
It’s also great to know our team was able to assist you quickly✨ Thank you again for your support, we truly appreciate it.
— Team Superior Hair
Fantastic
Fantastic! I've ordered from them multiple times. Packaging superb. Products - literally superior :-) Customer service exceptional and fast to respond.
23 March 2026
Reply from Superior Hair Extensions Australia
Thank you so much for coming back to us and for sharing your lovely feedback 💛
We’re so happy to hear you’ve had such great experiences with your orders and that you’re loving the packaging, product quality, and our customer service ✨
Thank you again for your support, we truly appreciate it.
— Team Superior Hair
Amazing quality!
From the pricing, to the fast shipping, to the packaging and quality of these extensions I am incredibly impressed! This is my first time purchasing from this company and I’m sure it won’t be the last!
23 March 2026
Reply from Superior Hair Extensions Australia
Thank you so much for coming back to us and for sharing your lovely feedback 💛
We’re absolutely thrilled to hear you were so impressed with the pricing, fast shipping, packaging, and the quality of the extensions ✨
It means so much to us that your first experience with us has been such a positive one, and we’re so happy to hear it won’t be your last 🤍
Thank you again for your support, we truly appreciate it.
— Team Superior Hair
I was skeptical at first as there are…
I was skeptical at first as there are so many companies out there supplying hair these days, but, I’m glad I took the risk 😊. I had my hair installed by my hairdresser whom I have been seeing for the past 20 years, and even she was happy with the quality. By doing this I have now managed to halve the cost I would normally be paying to maintain my hair. I was at a point in this economical financial world we are living in of not being able to continue getting extensions purely because I could not afford to keep paying what it would normally cost, and that was making me sad as I suffer from alopecia making me feel less of a woman by the lack of hair. So happy that I took the risk. I can say this hair is on par with what my hairdresser would normally supply but at half the cost
4 March 2026
Reply from Superior Hair Extensions Australia
Thank you so much for coming back to us and for sharing your lovely feedback 💛
We’re truly so happy to hear that taking the chance on us turned out to be such a positive experience for you, and it means so much to know both you and your hairdresser were happy with the quality ✨
It’s especially meaningful to hear that our hair has helped make extensions feel more affordable and accessible for you, while still giving you the quality you were used to. We’re so grateful to be a part of that, and we’re really glad we could help you feel more confident 🤍
Thank you again for your support and for trusting us, we truly appreciate it.
— Team Superior Hair
Great service
Great service, delivery was good. I had a query about one of the products in my order & u sorted it all out.
Thank-you
15 March 2026
Reply from Superior Hair Extensions Australia
Thank you so much for coming back to us and for sharing your feedback 💛
We’re so happy to hear the service and delivery were both great, and that we were able to help sort out your query smoothly ✨
Thank you again for your support, we truly appreciate it 🤍
— Team Superior Hair
I am blown away by the quality and…
I am blown away by the quality and softness and the fast delivery. Also I sent a few emails and the girls were prompt and absolute sweethearts to deal with.
2 March 2026
Reply from Superior Hair Extensions Australia
Thank you so much for coming back to us and for sharing your lovely feedback 💛
We’re absolutely thrilled to hear you were blown away by the quality and softness of the hair, and that the delivery was nice and fast ✨
It also means so much to hear that our team was prompt and so lovely to deal with by email, we’ll be sure to pass that on 🤍
Thank you again for your support, we truly appreciate it.
— Team Superior Hair
i would like to returned it refund my…
i would like to returned it refund my money back please
19 March 2026
Reply from Superior Hair Extensions Australia
Thank you so much for reaching out to us 💛
We’re sorry to hear you’d like to return your order.
Please reach out to our support team at support@superiorhair.com.au, and we will guide you through the return and refund process ✨
Thank you again, and we’re here to help 🤍
— Team Superior Hair
Chocolate brown messy buns!
Thanks for the chocolate brown messy hair buns, I love them! Fantastic customer service. I highly recommend and will be using again 💥🤩
9 March 2026
Reply from Superior Hair Extensions Australia
Thank you so much for coming back to us and for sharing your lovely feedback 💛
We’re so happy to hear you love the Chocolate Brown Messy Hair Buns, and that you had a fantastic experience with our customer service ✨
It means so much to us that you’d highly recommend us and would shop with us again 🤍
Thank you again for your support, we truly appreciate it.
— Team Superior Hair
Reply from Superior Hair Extensions Australia
Thank you so much for your kind review! We’re so happy to hear you were pleased with the fast delivery and good quality. That’s exactly the experience we want for every customer, so your feedback truly means a lot to us.
Thank you again for your support, and if you ever need any help, we’ll be more than happy to assist.
Disappointed
Disappointed. I ordered 20 inch tape ins for my wedding and they’re super thin. I emailed the company saying I wasn’t happy and they suggested I buy another set. Don’t really want that many clips in my head. You can’t return them once opening the pack so I ended up buying another set from somewhere else.. what a shame
12 March 2026
Unprompted review
Reply from Superior Hair Extensions Australia
Thank you so much for sharing your feedback, and we’re truly sorry to hear this was your experience.
We completely understand how disappointing this must have felt, especially when the extensions were ordered for such an important occasion. We’re very sorry that the hair was not what you expected and that our suggested solution did not feel right for you.
We really appreciate you taking the time to share this with us. Please feel free to reach out to our support team so we can look into this further for you: support@superiorhair.com.au
We’re genuinely sorry again for the disappointment caused.
— Team Superior Hair
Great online service
Great online service, price, and quality if wefts awesome.will be buying and recommending more,
9 March 2026
Reply from Superior Hair Extensions Australia
Thank you so much for coming back to us and for sharing your feedback 💛
We’re so happy to hear you’ve been loving our online service, pricing, and the quality of the wefts, that’s exactly what we hope for with every order ✨
Thank you again for your support and for recommending us, we truly appreciate it 🤍
— Team Superior Hair
Very nice I’m so happy
Also so happy with the quality and the Hair was amazing. I’ve been using for six months that Hair still amazing.
27 November 2025
Reply from Superior Hair Extensions Australia
Thank you so much for coming back to us and for sharing your feedback 💛
We’re so happy to hear you’ve been loving the quality of the hair and that even after six months it’s still looking amazing — that’s exactly what we hope for with every set ✨
Thank you again for your support and kind words, we truly appreciate it 🤍
— Team Superior Hair
My extensions came in a beautiful box
My extensions came in a beautiful box. They are so beautifully soft .And all i need is help putting them in. I do wish you had away of colour machine or ombray. I want more now
10 March 2026
Unprompted review
Reply from Superior Hair Extensions Australia
Thank you so much for coming back to us and for sharing your feedback 💛
We’re so happy to hear your extensions arrived beautifully packaged and that you’re loving how soft they feel. It’s lovely to know you’re excited about them and already wanting more ✨
If you need help with putting them in or choosing another shade, please feel free to reach out — we’re always happy to help.
Thank you again for your support and kind words, we truly appreciate it 🤍
— Team Superior Hair
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