Super Arbor Reviews 2,749

Easy to order

I would give this company zero stars if I could. On April 26, I ordered a vanity top to replace one that needed replaced after my house was flooded by a busted water line. After 3 attempts in 3 weeks of trying to find out the status of my order, I never received a response. If you decide to order from this company, you will find that it is impossible to speak to a human to check on the status of the order. The little amount that you save from not ordering from Home Depot or Lowe’s is definitely not worth the aggravation that you will encounter.

On May 26th, I received another email from Super Arbor. This time, it was to inform me that they could not get the vanity from their vendor and therefore my order was now canceled. What a wasted of time dealing with Super Arbor. I searched Wayfair and found ample number of vanity tops available. Best part yet —Free Shipping — not the $49 charge that Super Arbor was charging! The other good thing is that my vanity top will be here in the next few days without the hassle of trying to find out the shipping details.

Ordered a bbq 3 weeks ahead of Memorial day weekend for a bbq.
Never got my order. they never answer emails as to status. Just shows waiting for approval. Over a month and still nothing.
BEWARE AND STAY AWAY FROM THESE GUYS!!! Too many reputable places to buy online. Horrible customer service.

Received the following email about my order.
“Hey Richard,
Hope you're enjoying your time with us so far! Here at Super Arbor, we want to ensure you're getting the best out of our products and services.”

To show our appreciation we are offering up to 15% discount on all of our Lifeproof Vinyl Flooring products, which is valid for a limited time only.
 
⭐ Enter the coupon code LIFEPROOF15 to get up to 15% off at checkout! ⭐
Was wondering, since I applied for discount before order was placed, how I apply to the following order:
Order #887139681 confirmed

Total crap company...stay away from this garbage business...SCAM SCAM SCAM!!!

Yes I placed my order for a Lawnboy AWD LAWNMOWER 2 WEEKS AGO IT CLEARLY STATES YOU HAVE IN STOCK I GAVE YOU MY CARD NUMBER WHICH YOU TOOK AND I GOT A VERIFICATION ON MAY 16 SO WHY AS MY ORDER BEEN NOT FILLED AND SENT WHAT TAKES SO MUCH TIME I FAIL TO UNDERSTAND THIS B USINESS TACTIC.WHY AM I STILL WAITING NOW 2 WEEKS HELP ME OUT HERE. IS THIS TRANSACTION GOING TO BE SUCCESSFUL OR NOT. I HAD A
N ONLINE BUSINESS AND THE MOMENT PAYMENT WAS MADE THE MERCHANDISE WAS SENT ALWAYS WITHIN 24 HOURS IS THIS IS A NEW WAY OF DOING BUSINESS THAT ONE ADVERTISES SOME ITEM AND THE CUSTOMER BUYS THAT ITEM BUT THE ITEM IS NOT CHARGED OR SENT TO THE CUSTOMER FOR OVER 2 WEEKS THIS MAKES ALOT OF SENSE WE SHOULD ALL FOLLOW YOUR BLUPRINT OF DOING BUSINESS ORDER NUMBER 887137507 S BERGER

The business model makes sense, but the execution is terrible. The timelines take way too long, and they do not keep their website up to date. My order was cancelled 30 days after I ordered and waited patiently.

It was very easy to order from them and my order came very quick.

Shopping was a breeze, with an intuitive process from start to finish. Prices were competitive, making it a great value overall. Highly recommend for anyone looking for a smooth and affordable experience.

you use AI for customer service. it really makes Me not trust your business. If you service rep says its in stock and its not, you have someone to take responsibility. if your AI does the same thing, its just a technical issue.
you can't trust that type of system, especially for contractor who need the product on time.

Customer service was quick to respond to a shipping error. Still waiting to totally resolve issue. But this company has been transparent so far.

Ordering was quick and easy. Customer service was great.

let me know if i am going to receive the door i ordered. are you going to let me know. because i will make this purchase null and void. please dont scam me. thank you Dominic Marzicola

Ordered a gate, but cannot get a hold of anyone to confirm the order or get an order status. It is past the period they claim to need to "process" the order. I have called and emailed 5 times to request a cancellation, but they have not responded. (Calls are answered by a bot.) I am unsure if the company is real or a scam. Their customer service does not exist.

Easy to order and showed me what else to order to go with the panel

Placed an order 4/14/26 for deck railing and posts because they had the best online prices. They said I'd get a confimation email in 3-5 days. No email came, after 2 weeks, I chatted on their website and was told my order was in process and an order#. I emailed them 5/12/26 asking if my order would be shipped soon? No response, until 5/14/26 saying my order had been cancelled. I read positive reviews before ordering, but I think it's just a scam company with fake reviews.

I ordered a Milwaukee Inflator with batteries and charger. I understood that they do not ship right away. After almost a week, I requested an ETA so that I would have some idea what to expect. I made two requests and both received no response. I decided to purchase the items I needed elsewhere because I needed them sooner. My credit card had not been charges so according to their website I could cancel my order. I sent and email requesting cancellation with confirmation. I didn't receive any response, so I sent another and started a chat on their website. No response from any of my attempts to communicate. I will not be doing business with them again and want others to know what to expect.

I never received my order and I can't get to any information on it customer service is a joke. This company is a scam!