Buying the esim was easy. There were many plans suitable for every trip type. Luckily all or most plans came with unlimited data. It switches to 10mbps after your 5g data is exhausted. Ins... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
*Rating:* 4.5/5 stars ⭐️ I recently tried SuperaLink's eSIM service, and although it was my first time using an eSIM, their support team made the transition seamless. The team is incredibly re... See more
Company replied
The support service was very active and immediately helped me when I approach them regarding my esim issues and support centre did a very good and satisfactory job and Hope in future they will impl... See more
Company replied
Bought an esim, coupon was not activated, they refunded the rest. Also helped me very good with troubleshooting, internet fast as hell. And first esim party, with a damn good service. Good shi✅
Company replied
Company details
Written by the company
SUPERALINK TRAVEL eSIM SUPER AFFORDABLE & HASSLE-FREE CONNECTIVITY. Stable connection for travel eSIM with UNLIMITED. Superalink is always-On RAPID Customer Support. We are always ready to support you wherever!
Contact info
8 TEMASEK BOULEVARD #42-01 SUNTEC TOWER THREE SINGAPORE (038988), 038988, SINGAPORE, Singapore
- +62 895-3087-6567
- help@superalink.com
- superalink.com
4.2
Great
60 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Problem solved in no time!
5 February 2026
Unprompted review
Reply from Superalink
Hi Michelle,
Thank you so much for your kind feedback!
We’re thrilled to hear you had a great experience with Superalink, it means a lot to us.
Trusted by over 5 million travelers worldwide, we’re always here to make your journeys smoother and more connected.
Safe travels,
The Superalink Team
Very good and affordable eSIM for UAE
Very good and affordable eSIM for UAE. I bought a 10-day unlimited internet plan. They informed me that after 5 GB per day the internet speed would be reduced, but I never used 5 GB in one day, so I had fast and stable internet during my whole trip.
I purchased the eSIM about two weeks before traveling, and it activated automatically as soon as I connected to the UAE network. Setup was easy and everything worked smoothly.
I highly recommend this eSIM for UAE travel, great price and reliable connection.
25 January 2026
Unprompted review
Reply from Superalink
Hi Mher,
Thank you so much for your kind feedback!
We’re thrilled to hear you had a great experience with Superalink, it means a lot to us.
Trusted by over 5 million travelers worldwide, we’re always here to make your journeys smoother and more connected.
Safe travels,
The Superalink Team
Brilliant Signal /Value
Brilliant customer service. Brilliant signal. Easy to set up. Worked as soon as I arrived in my chosen country. Value for money....alot cheaper than competitors. I am very impressed !
26 January 2026
Unprompted review
Reply from Superalink
Hi Tim,
Thank you so much for your kind feedback!
We’re thrilled to hear you had a great experience with Superalink, it means a lot to us.
Trusted by over 5 million travelers worldwide, we’re always here to make your journeys smoother and more connected.
Safe travels,
The Superalink Team
2GB consumed just after installation on "unlimited" data esim.
I purchased a 10 day unlimited data esim. The card had 5GB daily limit, even thought it was advertised as unlimited. Moreover, when I first loaded the card, it had 2GB consumed, for whatever reason. When it reached 5GB, after I consumed 3GB, it stopped working properly (very low speed). I contact the support who advised me to purchase more data.
Choose other alternatives.
25 January 2026
Unprompted review
Reply from Superalink
Hi Gonçalo,
Thank you for sharing your experience. We understand how frustrating it can be when a data plan doesn’t perform as expected while traveling.
Our unlimited plans include a daily high-speed data allowance, after which speeds may be reduced under fair-usage policies. While this information is provided in the plan details, we also recognize that your experience did not meet your expectations.
We’ve reviewed this case privately and, without concluding a technical fault, processed a one-time goodwill refund to bring this matter to a close.
We appreciate the feedback and will continue improving how plan conditions are communicated to travelers.
The Superalink Team
super experience😍
super expérience , great agent who instantly resolved my problem! i highly recommend
15 January 2026
Unprompted review
Reply from Superalink
Hi Salome,
Thank you so much for your kind feedback!
We’re thrilled to hear you had a great experience with Superalink, it means a lot to us.
Trusted by over 5 million travelers worldwide, we’re always here to make your journeys smoother and more connected.
Safe travels,
The Superalink Team
Good price quick respond within minutes…
Good price quick respond within minutes the internet will work for you
12 January 2026
Unprompted review
Reply from Superalink
Hi Ibrahim,
Thank you so much for your kind feedback!
We’re thrilled to hear you had a great experience with Superalink, it means a lot to us.
Trusted by over 5 million travelers worldwide, we’re always here to make your journeys smoother and more connected.
Safe travels,
The Superalink Team
Good and easy to connect in China
Good and easy to connect in China, the only concerned for me is the speed which is slow when I shared hotspot
7 January 2026
Unprompted review
Reply from Superalink
Hi Kallaya,
Thank you so much for your kind feedback!
We’re thrilled to hear you had a great experience with Superalink, it means a lot to us.
Trusted by over 5 million travelers worldwide, we’re always here to make your journeys smoother and more connected.
Safe travels,
The Superalink Team
Arrived in Singapore- sim not working
Arrived in Singapore- sim not working - contacted Superalink by WhatsApp - received a response within 15 minutes and solved the issue - forgot the enable to roaming part - super service and super fast
11 January 2026
Unprompted review
Reply from Superalink
Hi Anna,
Thank you so much for your kind feedback!
We’re thrilled to hear you had a great experience with Superalink, it means a lot to us.
Trusted by over 5 million travelers worldwide, we’re always here to make your journeys smoother and more connected.
Safe travels,
The Superalink Team
Used this eSIM for daily use while…
Used this eSIM for daily use while traveling. Data speed was consistent rather than fast, but reliability stayed solid throughout the trip. Video calls worked, maps loaded quickly, and social apps ran fine. For practical usage, it held up well without any surprises.
20 October 2025
Unprompted review
Reply from Superalink
Hi Paige,
Thank you so much for your kind feedback!
We’re thrilled to hear you had a great experience with Superalink, it means a lot to us.
Trusted by over 5 million travelers worldwide, we’re always here to make your journeys smoother and more connected.
Safe travels,
The Superalink Team
The buying process was simple and the…
The buying process was simple and the instructions were clear. I was expecting some friction during setup, but it went smoothly on the first try. Coverage was available in most areas I visited, including smaller cities. I didn’t experience random drops, which is usually my main concern with travel eSIMs.
6 October 2025
Unprompted review
Reply from Superalink
Hi Gilbert,
Thank you so much for your kind feedback!
We’re thrilled to hear you had a great experience with Superalink, it means a lot to us.
Trusted by over 5 million travelers worldwide, we’re always here to make your journeys smoother and more connected.
Safe travels,
The Superalink Team
Physical eSIM?
I bought a phone that supposedly has eSIM function. Instead of the chip though, the phone has 2nd sim card slot designated as physical eSIM holder. Without knowing this thanks to somewhat false advertising from the phone producer and reseller. I had big trouble setting an eSIM thanks to being oblivious to the fact you need to use sim slot 2 as a receiver. Superalink did all they could to help me out with setting the eSIM. After we became to conclusion it's not happening. They refunded my money instantly without even me asking for it. Truly pleasantly good experience with the staff. Giving only 4* because it did take good while to everyone figure out the problem. Otherwise truly 5* service!
12 December 2025
Unprompted review
Reply from Superalink
Hi Pyry,
Thank you very much for sharing your experience and for your detailed feedback.
We truly appreciate your understanding regarding the device limitation. Some phones advertise eSIM support but require a specific SIM slot configuration, which can unfortunately cause confusion during setup. We are glad our team was able to assist, identify the issue, and process a refund promptly.
Your feedback helps us improve both our support process and guidance for future customers. We sincerely appreciate the 4-star rating and your kind words about our service, and we hope to have the opportunity to serve you again in the future.
Safe Travels,
The Superalink Team.
Singapore sim worked seamlessly
Buying the esim was easy.
There were many plans suitable for every trip type.
Luckily all or most plans came with unlimited data. It switches to 10mbps after your 5g data is exhausted.
Instant delivery.
Instant activation.
Time starts when you reach your destination.
Also great customer support.
Activation instructions could be better on website even though the procedure is standard.
1 January 2026
Unprompted review
Reply from Superalink
Hi Udaibir,
Thank you so much for your kind feedback!
We’re thrilled to hear you had a great experience with Superalink, it means a lot to us.
Trusted by over 5 million travelers worldwide, we’re always here to make your journeys smoother and more connected.
Safe travels,
The Superalink Team
Not reliable
Was skeptical about the site to begin with, and when the esim stopped working not even half way through my trip they said it was successfully activated the first time and they can’t get me a refund for time their esim didn’t work. I would recommend Klook, it worked better for us!
19 December 2025
Unprompted review
Reply from Superalink
Hi Deborah !
We’re sorry to hear about your experience and truly apologize for the inconvenience caused. We understand how frustrating it is when connectivity does not work as expected during your trip.
According to our system, the eSIM was successfully activated and used, which is why a refund could not be processed under our policy. However, we appreciate your feedback, as it helps us improve our service and support experience.
If you’re still experiencing any issues or need assistance in the future, our team will always be here to help. Thank you for sharing your experience with us.
The Superalink Team
Not reliable enough for me
I brought a sum for tunisia and installed it a few days before. Unlike the sims I have used before it activated immediately while still at home despite not being switched on and started counting down. Customer service were very good and refunded me. I purchased again on the day of travel and activated on landing in Tunisia. This was a bit of a pain as I needed WiFi to activate it which kind of defeated the object of an esim! Whilst there is was very intermittent. When my phone connected to free WiFi and then left the area I had to restart my phone every single time just to get the esim working. This was annoying and time consuming and something that you just shouldn't have to do. As a solo female traveller I absolutely depend on esims for safety. As good as the customer service were via what's app etc, I wouldn't use this brand again or recommend, simply because I've never experienced any issues at all with previous providers and connections.
2 December 2025
Unprompted review
Reply from Superalink
Hi Chrissy,
Thank you for sharing your detailed feedback.
We sincerely apologize for the inconvenience you experienced during your trip to Tunisia. We understand how important a stable and reliable connection is, especially for safety while traveling alone, and we’re truly sorry that the eSIM did not meet your expectations in this case.
We appreciate your kind words about our customer service team and are glad we could assist with the refund promptly. Your feedback regarding early activation, connectivity interruptions, and the need to restart the device has been noted and will be shared with our technical team for improvement.
Thank you again for taking the time to share your experience. We regret that this affected your journey and truly wish you safe and smooth travels ahead.
The Superalink Team
E-SIM in Colombia was a disaster
I purchased this eSIM specifically for travel in Colombia, and it turned out to be one of the worst connectivity experiences I’ve ever had.
Every single day (without fail) the automatic APN configuration updates completely broke the eSIM. Data would stop working entirely until I manually deleted and re-entered the correct APN settings.
Even when it was “working,” speeds were painfully slow making basic tasks like Google Maps or WhatsApp almost impossible.
Customer support acknowledged the daily APN issue but offered only generic troubleshooting steps. When I requested a refund due to the service being essentially unusable, they flatly refused, claiming “the eSIM had already been activated.”
I travel frequently and have used dozens of eSIM providers around the world — this was by far the worst experience. Save your money and choose literally any other provider for Colombia.
UPDATE 3.12.2025: Supralink refunded me after seeing this review after initialy claiming 'no refund possible'. Up to you to decide if the image or the customer is a priority for Supralink. I ended up purchasing an esim that actually works.
23 November 2025
Unprompted review
Reply from Superalink
Dear John,
This is the Customer Experience Team at Supera Link.
We’re truly sorry to hear that the eSIM did not work properly and that it caused you such inconvenience during your trip.
This is not the level of reliability we want our customers to experience.
Our team is reviewing this matter carefully to prevent similar issues in the future, and we would like the opportunity to make things right for you. Please reach out anytime at help@superalink.com
with your order details, and we will prioritize resolving this for you.
Supera Link is trusted by over 5 million customers worldwide, and your feedback is invaluable in helping us improve further.
Thank you for bringing this to our attention.
- Supera Link Team -
The support service was very active and…
The support service was very active and immediately helped me when I approach them regarding my esim issues and support centre did a very good and satisfactory job and
Hope in future they will implement more plans for more months validity specially Annual plans
Thanks a lot for your proactive approach towards customers and help them
10 November 2025
Unprompted review
Reply from Superalink
Hi Amit,
Thank you so much for your kind feedback!
We’re thrilled to hear you had a great experience with Superalink, it means a lot to us.
Trusted by over 5 million travelers worldwide, we’re always here to make your journeys smoother and more connected.
Safe travels,
The Superalink Team
Excellent service
Excellent service, used in Canada and US, 3 and 4 days. No issues, excellent service fully satisfied will definitely recommend to anyone. Will surely used again.
13 October 2025
Unprompted review
Reply from Superalink
Hi Sal,
Thank you so much for your kind feedback!
We’re thrilled to hear you had a great experience with Superalink, it means a lot to us.
Trusted by over 5 million travelers worldwide, we’re always here to make your journeys smoother and more connected.
Safe travels,
The Superalink Team
Works very fast and costumer service is…
Works very fast and costumer service is excellent
20 October 2025
Unprompted review
Reply from Superalink
Hi Jose,
Thank you so much for your kind feedback!
We’re thrilled to hear you had a great experience with Superalink, it means a lot to us.
Trusted by over 5 million travelers worldwide, we’re always here to make your journeys smoother and more connected.
Safe travels,
The Superalink Team
misleading to extreme
Claiming to be able to provide a wide selection of esim packages, This site was totally unable to offer anything towards what I wanted, despite changes to spec requested. Yes exactly what I requested widely available elsewhere.
18 October 2025
Unprompted review
Reply from Superalink
Hi Geoff,
We’re truly sorry to hear about your experience. We always aim to provide a wide range of eSIM plans that meet different travel needs, and we regret that we couldn’t match your specific request this time.
We sincerely apologize for the inconvenience this caused you. If you could kindly email us at help@superalink.com, our Customer Experience Team will look into your case and send you a complimentary coupon as a token of our apology.
Thank you for bringing this to our attention, we truly value your feedback and hope you’ll give us another chance on your next trip.
Safe travels,
The Superalink Team
Great network
Great network, I was initially having problems but customer care support was good and was very quick.
17 October 2025
Unprompted review
Reply from Superalink
Hi Harshit,
Thank you so much for your kind feedback!
We’re thrilled to hear you had a great experience with Superalink, it means a lot to us.
Trusted by over 5 million travelers worldwide, we’re always here to make your journeys smoother and more connected.
Safe travels,
The Superalink Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.