Suntransfers.com Reviews 46,106

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 9,975 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being reliable, punctual, and efficient, making their travel experiences smooth and stress-free. Many highlight the professionalism and helpfulness of the staff, noting that drivers are often on time, polite, and attentive. The booking process is frequently described as easy and user-friendly, contributing to a positive overall impression. However, some customers also noted issues with delivery service, including drivers being late, not knowing the accommodation's location, or dropping them off at the wrong terminal. There were also instances where customers experienced long waits for their transfers or were placed in shared vehicles despite booking private ones.

What people talk about most

Service

Users describe positive interactions with service, highlighting efficient and reliable experiences with... See more

Staff

Consumers find staff to be positive, with many reviewers consistently praising the drivers for being polite,... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising drivers for being on time,... See more

Location

Customers had ambiguous experiences with location, with some reporting drivers being at the location before... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process, with many finding it easy and straightforward... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bit of a mixed bag here, ive used this company for 2 transfers, so 4 trips in total. First 3 were excellent, drivers professional, arrived on time and had a great journeys so would say it was excellen... See more

Rated 4 out of 5 stars

Due to delays at Faro passport control we had to wait 45 mins for our transfer after coming into the arrivals hall. However this was because the transfer company staff were looking after other custome... See more

Rated 4 out of 5 stars

Easy booking online, unfortunately had to wait around 15 minutes longer than we wanted to as the pick up wasn’t at the airport. All the coaches had left by the time we departed. Return journey was spo... See more

Rated 5 out of 5 stars

I have used SunTransfers for many years when travelling abroad. Their service is excellent and they are reasonably priced. The drivers are always on time and polite. Great to have your own private tra... See more


Company details

  1. Taxi Service

Written by the company

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

Best Price Guarantee

We make sure we offer you the best prices and will beat any comparable offer

Our best price guarantee is subject to the terms and conditions set out on our Best Price Guarantee claim form.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

46K reviews

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Rated 2 out of 5 stars

Avoid Suntransfers. Terrible customer service

We have used Sun Transfers for a number of years without fault until last week when the airport at Málaga had delays at passport control. We advised the driver that there was a long delay and was completely outside of our control however they ignored this and cancelled our transfer. It was prepaid and there was absolutely no interest in Suntransfers to arrange an alternative journey. They left me, my wife and two young children without a transfer which was very difficult to arrange based on how busy the airport was. I contacted customer service and they have absolutely no interest in looking after their clients or compassion to the situation. Two stars given as when the airport works, they arrived however I will never use this company again and strongly suggest you use an Uber!
*AVOID this transfer company*

22 May 2026
Unprompted review
Suntransfers.com logo

Reply from Suntransfers.com

Dear Matt,

Thank you for sharing your feedback and for being a loyal customer over the years.

We are particularly disappointed to read your comments given the positive experiences you have had with us in the past.

We fully understand how distressing this situation must have been, especially after a long journey and while travelling with your wife and two young children. Being unable to locate your transfer upon arrival is understandably frustrating, and we appreciate the impact this had on the start of your trip.

Our airport transfers include a waiting time of up to 60 minutes after the flight's arrival. This policy is designed to accommodate the vast majority of airport processes and standard delays. Unfortunately, once this waiting period has been exceeded, drivers may be required to leave.

We do appreciate that the delays you experienced at passport control were outside of your control, and we understand your disappointment that the outcome did not meet your expectations. Situations involving extended immigration delays can be particularly challenging for all parties involved, especially during busy periods at major airports.

Your comments regarding the support you received have been noted and will be shared with our local team.

Thank you again for taking the time to leave your review and we hope that we will gain your trust again for future travels.


Best regards,

Nicolle
Customer Experience Specialist

Rated 5 out of 5 stars

Great

Great!
Got through the airport and our driver was waiting for us. She was polite, friendly and didn’t even laugh at my awful attempt at speaking Spanish.

Smooth safe journey to our hotel and the same on the return journey. Would definitely use again.

16 May 2026
Rated 5 out of 5 stars

We used Suntransfer yearly at our…

We used Suntransfer yearly at our vacation trip in Sarigerme. Arrival in Dalaman, step in in the Suntransfer car an the holiday is beginning. Very punctual, quick transfer, good limousines. Thank's for driving us!

29 May 2026
Unprompted review
Rated 1 out of 5 stars

Didn't make it to the airport so didn't…

Didn't make it to the airport so didn't use mu transfer.
Requested a refund of my return journey on 25th, but still waiting for a response
Hence 1 star

30 May 2026
Suntransfers.com logo

Reply from Suntransfers.com

Dear Jayne,

Thank you for sharing your feedback.

We are sorry to hear that you were unable to use your transfer and that you remain concerned about your refund request.

In order for us to review the circumstances of your booking and assist you further, if you haven't done so already, please contact us at info@suntransfers.com with your booking reference and any relevant details.

Thank you for bringing this matter to our attention. We will gladly review this for you and hope to resolve your concerns as quickly as possible.

Best regards,

Nicolle
Customer Experience Specialist

Rated 5 out of 5 stars

Friendly driver

Friendly driver, arrived on time for both pick up and drop off. Children’s booster seats available as requested. Would use again!

30 May 2026
Rated 5 out of 5 stars

Very professional

Very professional! Had a message via WhatsApp as soon as we landed to advise driver was ready for us. Good friendly drivers that took the stress out of our transfers. I would definitely recommend Sun Tranfers!

30 May 2026
Rated 5 out of 5 stars

Considering this was the first time…

Considering this was the first time away travelling with my son.. this was the most stress free service! Everything was clear, all the information was given before and throughout our stay.. I will definitely be using suntransfers again! Thank you for making my trip so pleasant!

30 May 2026
Rated 4 out of 5 stars

Communication needs improvement

The outward leg was excellent with a good pick up at the airport and a driver who made every effort to get as close to the destination as possible. The vehicle was clean and comfortable. Return journey was marred by the fact that our change of pickup point, arranged with Suntransfers centre, was not communicated with the driver and we had to negotiate a hasty pick up which occurred 25 minutes after the arranged time. This made us very short of time for our flight

21 May 2026
Rated 1 out of 5 stars

We have previously used this company…

We have previously used this company and have consistently received excellent service. However, on 28/5/26, as scheduled with no delays, we arrived and checked in at the reception desk. We were greeted warmly and instructed by the young lady to follow her to the lift, as the driver was upstairs, with assistance from Google Translate.

We arrived at what was now designated as the departure drop-off point—this was unusual. There was no driver present initially. The young lady informed us he was on his way. After approximately 20 to 25 minutes and multiple requests via the translation app, each time being reassured that the driver was arriving or had arrived, the driver eventually appeared.

The driver disembarked from the minibus, carrying rubbish, which he disposed of in a bin. Neither he nor the young lady offered any apology for the delay. Throughout the journey, the driver did not engage in any conversation and proceeded to drive at a high speed.

We chose this company based on previous positive experiences; however, I would now prefer to queue at the taxi rank (ironically, there was no queue at the time) rather than utilise this service again. The service provided was very disappointing, with no apologies offered.

30 May 2026
Suntransfers.com logo

Reply from Suntransfers.com

Dear Deano,

We wanted to take a moment to express our gratitude for leaving a review.

We regret the inconvenience you encountered since we fully understand the frustration that arises when a transfer service does not go as smoothly as expected. Please accept our sincere apologies, as this falls short of the level of service we strive to provide.

Your feedback is important to us, and we would appreciate it if you could contact us at info@suntransfers.com if you haven't already. This way, we can conduct a detailed follow-up on your experience.

Once again, we extend our apologies for the inconvenience you experienced. We truly hope to have the chance to deliver a more satisfying transfer experience on any future occasions.

Sincerely,

Nicolle
Customer Experience Specialist

Rated 5 out of 5 stars

Excellent service

Excellent service. Prompt and efficient, and extremely helpful. My driver went above and beyond to help me retrieve a missing suitcase and get me safely to my destination after a late night arrival.

28 May 2026

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