Sunset Finance Inc. Reviews 735

TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 2 out of 5 stars

Every time I call with a question, I am put on hold for quite a while before I eventually hang up. It's always 15 or more minutes and no one even checks on me while I'm holding - they could just pick... See more

Company replied

Rated 5 out of 5 stars

The ladies at the Covington location are absolutely incredible. Always have positive attitudes when working with us absolutely trust them with our needs. We go not only for our loans but also our taxe... See more

Rated 5 out of 5 stars

Everyone at Sunset Finance are completely different than any place I've been to. The staff are extremely friendly. They all engaged in conversation other than the reason why you are there. They actual... See more

Rated 5 out of 5 stars

Extremely friendly staff. Above and beyond customer service. I wish they had online pay yet then I kind of do not because they call you. Life gets busy and we forget and they are very understanding ab... See more

Company details

  1. Loan Agency
  2. Tax Preparation

Written by the company

Sunset is part of the Consumer Finance Industry and we offer personal installment loans and tax preparation, Sunset helps our customers every day with unexpected emergencies such as auto repair and doctor bills. We also help our customers with cash for vacations, holidays, back to school needs, and more. We were founded in 2001 and operate over 40 locations in Georgia and South Carolina under the names Sunset Finance and Flight Finance.


Contact info


4.4

Excellent

TrustScore 4.5 out of 5

735 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Great Company

Ted, Marcy and all the staff make you feel welcomed. They go above and beyond for their customers great place to file taxes and also get a loan if your shopping around.

14 February 2024
Unprompted review
Rated 1 out of 5 stars

Poor Customer Service

Biggest scam ever! Their motive is not to assist the customer but to place them into further debt by offering more loans with trickery tactics. Staff were extremely rude and unprofessional. I heard personal phone calls of staff during business hours and the heavy use of profanity.When I became fed up with this horrible customer service and began to give them the same negative attitude they gave me they chose to ignore policy and threatened my account. I wouldn’t refer this company or at least this location to anyone!

17 August 2023
Unprompted review
Sunset Finance Inc. logo

Reply from Sunset Finance Inc.

We appreciate your feedback. If you would like to provide further details about this issue please contact our Home Office at 864-886-9950.

Rated 1 out of 5 stars

For a business you would think they…

For a business you would think they would employee people who are more qualified instead of the rude employees they have who like nothing more than to call harassing you for a late payment like that's going to make them pay you any quicker.

11 January 2024
Unprompted review
Sunset Finance Inc. logo

Reply from Sunset Finance Inc.

Thank you for your feedback. Feel free to contact our Home Office at 864-886-9950 to discuss any concerns in more detail.

Rated 1 out of 5 stars

When I called they were so…

When I called they were so unprofessional didn’t know what they offered but work at the place

16 January 2024
Unprompted review
Sunset Finance Inc. logo

Reply from Sunset Finance Inc.

Thank you for your feedback. I would like to get more detail about this issue. Please contact me at our Home Office 864-886-9950, ext. 114.

Rated 1 out of 5 stars

For weeks they called every day saying…

For weeks they called every day saying I was approved even though I told them I got paid by cash money and cashapp. But when I take time off work to drive there ..... with in 5 minutes they said I'm not approved

9 January 2024
Sunset Finance Inc. logo

Reply from Sunset Finance Inc.

Thank you for your feedback. I had a district supervisor review your issue. As a lender we must follow strict verification standards prior to making any loan. It appears there have been issues verifying some your information. If you have questions about what specifically needs to be provided for verification, please call the branch prior to having to visit the office again. If you have additional issues, you may contact our Home Office directly at 864-886-9950.

Rated 1 out of 5 stars

Suspicious

If you want to be badgered with phone calls and letters about "having a relationship" then this is the place for you. If you want a company to lend you money and then mail you a bill, this isn't the place for you. I never received a bill in the mail, like every other loan/billing company, but I did receive numerous letters about calling them to confirm our relationship and then a letter of intent saying they were taking me to court for not paying my bill. They never sent me a bill in the first place! How could I pay a bill when there was no statement? I had no idea what the payment was supposed to be, how much interest I'd incurred, nothing. That is completely ridiculous. Then to be called a child on the phone because I should know when my bill is due when they didn't send a bill at all?! That's ridiculous. It's 2023, almost 2024, send an email since I had to provide my email when I cashed the loan check, with the statement and a link to pay the bill. I shouldn't have to call and speak to anyone.

6 November 2023
Unprompted review
Sunset Finance Inc. logo

Reply from Sunset Finance Inc.

Thank you for your feedback. please contact our Home Office at 864-886-9950 to help resolve your issue.

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