My order arrived within 5 working days, all of their perfumes smells amazing I can't get enough of it I'll definitely be ordering again. From now on, sunnamusk London is the only perfume that I will b... See more
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I had a e mail to say this weekend postage free so I placed the order and wrote a birthday message on 1 of the items . On delivery it was 1 day late to what the e mail said they charged me postage I w... See more
I visited Sunamusk Solihull stall today to buy my son a birthday gift. I was served by very polite young lady called Nafisa she helped me with the perfumes smells she is a great inspiration to the bu... See more
Company replied
It was quite a delightful experience and they was a friendly staff Sienna always telling me about your deals and offer Whileing showing me new scents
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Company details
Written by the company
Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.
Contact info
Unit 4.8, The Loom, 14 Gowers Walk, E1 8PY, London, United Kingdom
- online@sunnamusk.com
- sunnamusk.com
4.4
Excellent
8K reviews
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My parcel was returned to the sender…
My parcel was returned to the sender twice and it took so long to find a solution
10 August 2026
Reply from Sunnamusk London
Dear Aleshah
Thank you for your feedback. We’re sorry to hear about the issues you experienced with your parcel being returned to sender.
We can see that you contacted our customer care team over the weekend, when our team was closed. As soon as we reopened on Monday morning, we responded to your enquiry and worked to resolve the issue for you as quickly as possible.
We apologise for any frustration caused and appreciate your patience while we worked to find a solution.
Kind Regards
The Sunnamusk Team
I had a e mail to say this weekend…
I had a e mail to say this weekend postage free so I placed the order and wrote a birthday message on 1 of the items . On delivery it was 1 day late to what the e mail said they charged me postage I was not happy at all and they said no gift message was attached . So yeh I was not happy I messsged them they said I never attached the massages ok my fault and they never even mentioned why postage was charged . They should have refunded me the postage even on point would have been accepted.
10 August 2026
Well worth the cost! Fragrance lasts!
I went to the Trafford centre and had a test strip of these fragrances given to me when I popped into my bag then smelled in my room when I got home at least two weeks later I could still smell how amazing these are and had to go back and treat myself!
5 August 2026
Reply from Sunnamusk London
Dear Kayley
Thank you for your fantastic feedback! We’re delighted to hear that the fragrance sample stayed with you for so long and made such an impression that you had to return to treat yourself. It’s wonderful to know how much you’re enjoying our fragrances, and we hope your new purchase becomes a firm favourite!
Kind Regards
The Sunnamusk Team
It was quite a delightful experience…
It was quite a delightful experience and they was a friendly staff Sienna always telling me about your deals and offer
Whileing showing me new scents
10 August 2026
Reply from Sunnamusk London
Dear Tariq
Thank you for your wonderful feedback. We’re delighted to hear you had such a delightful experience and that Sienna was so friendly and helpful in showing you new scents and keeping you updated on our latest deals and offers. We’ll be sure to pass on your kind words!
Kind Regards
The Sunnamusk Team
Reply from Sunnamusk London
Dear G Taleb
Thank you for your lovely feedback. We’re delighted to hear you found our staff knowledgeable and helpful. We truly appreciate your support!
Kind Regards
The Sunnamusk Team
oil perfume quality is not as before .shafex must be back to line
Quality isn't like before ! Strongness get in poor. Shafex must be back to line
8 August 2026
Reply from Sunnamusk London
Dear Abera
Thank you for taking the time to share your feedback. We’re sorry to hear that you feel the quality and strength of our fragrances are not what they used to be.
We also appreciate your comments regarding Shaf X. We understand how much this fragrance means to some of our customers, and we’ll be sure to pass your feedback on to the relevant team.
Kind Regards
The Sunnamusk Team
I visited Sunamusk Solihull stall today…
I visited Sunamusk Solihull stall today to buy my son a birthday gift. I was served by very polite young lady called Nafisa she helped me with the perfumes smells she is a great inspiration to the business she really knows her products and is a very good salesperson. I give her 5 star for the service she gave me. Thank you Nafisa.
16 August 2026
Unprompted review
Reply from Sunnamusk London
Dear Amreen
Thank you for your fantastic feedback. We’re delighted to hear that Nafisa provided such polite, knowledgeable and helpful service while helping you choose a birthday gift for your son. We’ll be sure to pass your wonderful comments on to Nafisa and the team. We truly appreciate your kind words!
Kind Regards
The Sunnamusk Team
Excellent service
Excellent service, superb advice and an excellent product. Can’t speak highly enough about the staff at the Bluewater store.
9 August 2026
Reply from Sunnamusk London
Dear Nigel
Thank you for your wonderful feedback. We’re delighted to hear you received excellent service and superb advice from our Bluewater team. Your kind words mean a great deal to us, and we’ll be sure to share them with the team!
Kind Regards
The Sunnamusk Team
Reply from Sunnamusk London
Dear Zulhama
Thank you for your lovely feedback. We’re delighted to hear you received friendly and excellent customer service. We truly appreciate your support!
Kind Regards
The Sunnamusk Team
Quality products
Quality products, great service and swift delivery. Would definitely recommend.
Thank you and Jazak’Allah - May Allah elevate you and grant you baraqah in your business endeavours.
3 August 2026
Reply from Sunnamusk London
Dear Mohammad
Thank you for your wonderful feedback and kind words. We’re delighted to hear you’re happy with our products, service and delivery. We truly appreciate your recommendation and your generous wishes for our business!
Kind Regards
The Sunnamusk Team
Sales girl was very patient and lively
Sales girl was very patient and lively. Served us with smiles. Scents I bought are of good quality. I have no adverse comments to make. I saw some items are overpriced.
9 August 2026
Reply from Sunnamusk London
Dear Mohamed
Thank you for your feedback. We’re delighted to hear you found our sales assistant patient, lively and welcoming, and that you’re pleased with the quality of the fragrances you purchased. We also appreciate your comments regarding pricing and will take your feedback on board.
Kind Regards
The Sunnamusk Team
The products are quite good but the…
The products are quite good but the whole experience can be a little lack luster.
4 August 2026
Reply from Sunnamusk London
Dear Ian
Thank you for taking the time to share your feedback. We’re pleased to hear you’re happy with the quality of our products, although we’re sorry to hear that your overall experience felt a little lacklustre.
We always aim to provide an enjoyable experience alongside our products, so we appreciate your feedback and will take it on board as we continue to improve.
Kind Regards
The Sunnamusk Team
Very smooth process from ordering to…
Very smooth process from ordering to delivery. Well packaged
4 August 2026
Reply from Sunnamusk London
Dear Denis
Thank you for your lovely feedback. We’re delighted to hear you had a smooth experience from ordering through to delivery and that your order arrived well packaged.
Kind Regards
The Sunnamusk Team
I never received item and did not…
I never received item
Had to contact company who informed me it was returned to them they are now processing a refund
27 July 2026
Reply from Sunnamusk London
Dear Jackie Wilson
Thank you for your feedback. We’re sorry for the delay in responding to your email. We can see that you contacted us over the weekend, when our customer care team was closed. We have now processed your refund today, Monday.
We apologise for any inconvenience caused and hope this resolves the matter for you.
Kind Regards
The Sunnamusk Team
My order arrived within 5 working days
My order arrived within 5 working days, all of their perfumes smells amazing I can't get enough of it I'll definitely be ordering again. From now on, sunnamusk London is the only perfume that I will buy.
30 July 2026
Reply from Sunnamusk London
Dear Farhiyo
Thank you for your fantastic feedback. We’re thrilled to hear you’re enjoying our fragrances and that your order arrived within five working days. It means a great deal to us to hear that Sunnamusk has become your go-to fragrance brand. We look forward to welcoming you back again!
Kind Regards
The Sunnamusk Team
Reply from Sunnamusk London
Dear Lady T
Thank you for your lovely feedback. We’re delighted to hear you received fast and prompt service. We truly appreciate your support!
Kind Regards
The Sunnamusk Team
Did not received my item as ordered
Did not received my item as ordered. Sent an email regarding this a week or so ago and have not had a response back.
17.08.2026- Hi Sunamask
My order was submitted on the 1st August 2026. Order number 656700. It states that my item was delivered on the 05th August 2026 but this was not the case. Can you please advise on this. I have tried contacting customer services a few times but have not had any response until now.
Thank you
3 August 2026
Reply from Sunnamusk London
Dear Miss Flowers
Thank you for your feedback. We’re sorry to hear you feel you have not received a response regarding your order.
We have checked our records and can only locate an email from you dating back to February 2024. We cannot see any more recent correspondence regarding this matter. If you have contacted us more recently, please reach out to our customer care team again so we can locate your enquiry and look into this for you.
Kind Regards
The Sunnamusk Team
Great oil perfume choices to choose from
3 August 2026
Reply from Sunnamusk London
Dear Makinde
Thank you for your wonderful feedback. We’re delighted to hear you enjoyed the variety of fragrance oils available. We hope you continue to discover more favourites!
Kind Regards
The Sunnamusk Team
Effective feedback handling and positive resolution
I am a dedicated Sunnamusk customer because I love the product for myself and as gift to loved ones. I bought a set of 6 perfume oil and 2 appeared to be half full. Sunna Musk replaced the 2 bottles.
3 August 2026
Reply from Sunnamusk London
Dear Folasae
Thank you for your fantastic feedback and for being such a dedicated Sunnamusk customer. We’re pleased to hear that our team was able to replace the two fragrance oils that arrived partially filled and resolve the issue for you. We truly appreciate your continued support and love that you enjoy our products both for yourself and as gifts for your loved ones!
Kind Regards
The Sunnamusk Team
Reply from Sunnamusk London
Dear Bogomil
Thank you for your lovely feedback. We’re delighted to hear you’re happy with your purchase and truly appreciate your support!
Kind Regards
The Sunnamusk Team
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