Sold by Sunlighten, Inc.
The information on this page is based solely on product reviews written by customers of Sunlighten, Inc. via Trustpilot.
I use your product frequently and hope to get lasting benefit out of it.
Reply from Sunlighten, Inc.
Thank you for your review, William! Frequent use is exactly the right approach, consistency really is key to getting the most out of your sauna over time. We're glad to have you as part of the Sunlighten community, and we're here anytime if you have questions or want more tips.
You all should offer a white gloves service. I would have gladly paid for that.
Reply from Sunlighten, Inc.
Thank you for sharing this, Brian! We've passed your feedback along to our team, hearing what would make the experience even better for customers like you really helps. We hope you're enjoying your mPulse Discover, and welcome to the Sunlighten community!
Good product works really well doesn't stay logging into my bluetooth which is annoying.
Reply from Sunlighten, Inc.
Thank you, Mark! We're glad to hear your mPulse Discover is working well overall. We're sorry to hear about the Bluetooth connection dropping, our Customer Care team would be happy to help troubleshoot at 877-292-0020 x3. Thank you for choosing Sunlighten sauna!
Before I get into the instructions - I LOVE the sauna now that it’s put together. I would buy it again and I have referred other people to Sunlighten already. Customer service is very responsive and helpful, and I have nothing but good things to say…except for… The instructions. Good lord. They were in Box 3, which wasn’t ideal, and they were for the previous version of the mPulse Discover. The sauna wires were incorrectly labeled, but even if they weren’t the electrical instructions were not clear. I made several calls to customer service before I got it right. My only other issue was the delivery. It was delivered on a palette, standing upright, and wouldn’t fit into a standard garage without putting it on its side - the delivery service would not separate the three boxes (totaled over 900lbs) to get them into the garage. My only suggestion there would be for larger saunas, Sunlighten should inform the delivery service that they will definitely have to separate the boxes and take them off the palette to get them into someone’s home or garage. I’d do all of it again in a heartbeat though…Love it.
Reply from Sunlighten, Inc.
Thank you for taking the time to share such thoughtful feedback. We truly appreciate you highlighting both your experience and the areas where we can continue to improve. It’s also wonderful to hear that you’re loving your sauna now that it’s set up and that you’ve already been recommending Sunlighten to others.
We’re grateful for your detailed notes around the instructions and delivery experience. Feedback like this is incredibly valuable as our team continues working to improve the experience.
We also loved seeing the photo you shared with your review. With your permission, we’d love to feature it to help inspire others who are just beginning their own wellness journey. If you're comfortable with that, just reply “yes” and we’ll take it from there.
Thank you again for being part of the Sunlighten community, we’re so glad to hear your experience has been a positive one overall.
I was very excited about my purchase up until delivery and first use. Several things were damaged and the company just blew me off. After 2 uses, black mold appeared in several places and company refused to take it back, telling me that there was a restocking fee. Very disappointing that this company doesn’t stand by their product.
Reply from Sunlighten, Inc.
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and understand how disappointing this has been.
Our team is aware of your situation and is currently reviewing the details to determine the best next steps. We remain committed to supporting you through this process and will stay in close contact as we work toward a resolution. Thank you again for bringing this to our attention.
I love the sauna . I am still waiting for my seat pads I bought ? Also the lights won't come on . Do you think the battery in the hand help controller is deal already ?
Reply from Sunlighten, Inc.
Thank you, Casey! We're so glad you're loving your mPulse Discover. For the seat pads and the light/controller issue, our Customer Care team can look into this right away, please reach out at 877-292-0020 x3 so we can get everything sorted for you. Welcome to the Sunlighten community!
Great quality. Worth the price.
Reply from Sunlighten, Inc.
Thank you for your review, Donovan! We’re glad to hear you’re experiencing great quality and feeling it was well worth the investment. It’s always rewarding to hear when our products are making a positive impact right from the start.
We appreciate you choosing Sunlighten for your wellness journey. If you’re open to it, we’d love to share your photos to inspire others beginning their wellness path, just let us know if that’s okay!
Well worth the investment! It’s become a daily part of our morning routine. It’s amazing how energized, alert and calm we feel throughout the day! We love the ability to preheat from our phone! We purchased impulse Discover and 3 people were needed to put it together. We would highly recommend to anyone!
Reply from Sunlighten, Inc.
Thank you for sharing this, Michele! It’s wonderful to hear your sauna has become such a consistent part of your morning routine and that you’re already feeling those benefits of energy, clarity, and calm throughout your day.
We also love that you’re using the companion app, it really helps make wellness feel seamless and built into your lifestyle.
If you’re open to it, we’d love to share your image to inspire others as they begin their own wellness journey. Just let us know if we have your permission.
Thank you for choosing Sunlighten and for being part of our community.
